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Doing Social Media Listening the Right Way
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Transcript of Doing Social Media Listening the Right Way
EVERY MONDAY at 9PM EST/8pm CST/6pm pstAtomicreach.com
#ATOMICCHAT
#ATOMICCHAT
SEPTEMBER 29, 2014
Doing social media listening the right way
Learn HOW TO CreaTe QUaLITY COnTenT
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What is social media listening?
How can you benefit from social media listening?
What steps do we take to set up a social media listening strategy?
Who or what should we listen to/for?
What are some unique insights to look for in social listening?
@HEYKARRI@Atomic_reachspecial guest:Hosted By:
Karri Carlson @heykarriAt the most basic level, you might do that by searching for keywords, or following hashtags like we’re doing here tonight. #atomicchat
CBarrows @CBarrows First and foremost, know what you want to accomplish. Be able to define measurable metrics. #atomicchat
Clifton Webb @CliftonW21customers, potential customers, brand mentions, competition, influencers the list goes on...still depends on goals. #atomicchat
Karri Carlson @heykarriWe also look at the difference between who gets mentioned the most, vs. who gets retweeted. Different types of engagement. #atomicchat
Iva Ignjatovic @IvaIgnjatovicSocial media listening is monitoring what others say without mentioning us (of our businesses) - when we leave the room. #AtomicChat
Rebecca Palmer @RebeccaPalmerCA By tweaking your product/service to the needs of your current or future clients. Anticipate the future. #atomicchat
Ira Haberman @irahabermanlike everything else, having a strategy, and consistently executing that strategy with excellent tactics wins the day. #atomicchat
Karri Carlson @heykarriSimilarly, listening for people who have shared your COMPETITOR’S content is a good way see who’s in market for a solution #atomicchat
Jules @quirkyjuice See if there are any trends with some non-keywords. IDing habits can help ID other members who might be interested. #AtomicChat
Brandon Harig @BH_SocialEffective #socialmedia goes beyond mentions into competitor keywords, common misspellings & related subject matters #AtomicChat
Josh McCormack @joshmccormackSocial listening lets you know when you can help people and become a trusted resource for them. #AtomicChat
Brian Fanzo @iSocialFanzSocial Listening allows you to understand the who and what so you can spend time getting to know the why aka the person! #AtomicChat
Karri Carlson @heykarriCreate buckets of things you want to listen for: people, brands, topics, events, hashtags, competitors, based on the goal #atomicchat
Andrew Hutchinson @adhutchinson Monitor for mentions, buying signals, competitor mentions, events that lead to buying signals, learn customer path #AtomicChat
Ira Haberman @irahabermanWhen I social listen, I don’t only listen for the chat, I listen for the chatters. It’s about “who” as much as the “what”. #atomicchat
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