DOING BUSINESS WITH DHL EXPRESS IN THE U.S.

DHL Express

2

There’s Never Been a Better Time to Trade with the U.S.

The world wants what the U.S. makes and the U.S. wants what the world makes.

*U.S. Dept. of Commerce Feb 2015

The U.S. Economy

is Strengthening

U.S. exports set a record in 2014

reaching $2.35Tn*

$2.35 Trillion and imports are also growing

Rapid Growth of B to C

E-commerce Marketplace

DHL helps

E-commerce retailers

reach the U.S.

market

Programs such as the National Export

Initiative find markets for U.S. products

Government Programs

Encourage Export Growth

U.S. Employment and Consumer

Spending Outlook is Positive

5.5%

Unemployment

Unemployment in the U.S. is the lowest

since September of 2008

U.S. employee wages

and output per hour are

expected to rise in 2015

Outlook for consumer

spending is positive in

2015 with home price

growth expected

DHL partners

U.S. Dept. of

Commerce to

help SMEs

harness new

global sales

New Free Trade Agreements

Make Trade Easier

• FTAs / Trade Agreements Pending

with the EU

Doing Business with DHL Express in the U.S.

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317 million U.S.

population

$51,371 per Capita GDP, among

the highest within the

world’s developed

economies

Over $16 trillion U.S. GDP makes the U.S. the

world’s most attractive consumer

market

3% expected U.S.

economic

growth for

2015 (10-year

high)

52 billion dollars in

foreign direct

investment by

Spain in the

U.S. (2013)

38 million Spanish

speakers in the U.S.

11 Spain is the eleventh

largest investor in the

U.S.

10.3% of online consumers

purchasing from

Spain are from the

U.S.

Doing Business with DHL Express in the U.S.

There’s Never Been a Better Time to Trade with the U.S.

By the Numbers

DHL. Born in the U.S.A.

Delivering for the World.

In 1969, Adrian Dalsey, Larry Hillblom and Robert Lynn joined

forces to start a courier company delivering documents between

San Francisco and Honolulu.

It was a typical American small business that used its founders’

initials for its name. DHL was built for U.S. businesses by intrepid

Americans.

Today, DHL is one of the world’s most global corporations.

But we’ve never forgotten what it’s like to pioneer a small business

in the States.

And dream big.

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A network optimized for international

DHL Express U.S. Facts and Figures

Founded in

with 3 employees

Today we have over

6,000 Certified International

Specialists in the

U.S. alone

200 U.S. flights every

weekday on our

own or partner

aircraft

Operating 4 international hubs

and gateways in

the U.S.

We connect more than

countries and territories worldwide

with every corner of the States

220 Across the U.S.,

we provide approximately

5,500 service points

including:

93 Service Centers and over

5,100 Authorized Shipping

Centers

Utilizing over 2,600 U.S. vehicles

2,600

1969

Over

Doing Business with DHL Express in the U.S.

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U.S. Network Designed to Meet your Needs

Doing Business with DHL Express in the U.S.

Key facts:

• 93 service centers

across the U.S.

• 2 hubs (Cincinnati and

Miami)

• 2 gateways (Los

Angeles and New York)

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• One of three Global Hubs

• Provides connectivity to

the entire U.S., the

Americas and the world

• 80% of all shipments

from the Americas transit

via CVG

• 90% of the U.S. volume

comes into and goes out

of CVG

• CVG Super Hub is within

1 hour flight time to 66%

of US Population and 3

hour flight time to 85%

of the US Population

• ISO 9001:2008

Certification

• TAPA Certified (MIA,

LAX, JFK and CVG)

DHL Express CVG Hub: Connecting the U.S. to the World

CVG: An important part of the DHL global express network

Doing Business with DHL Express in the U.S.

8 Doing Business with DHL Express in the U.S.

Te podemos ayuda con la aduana

9 Doing Business with DHL Express in the U.S.

Documentacion necesaria para la importación

10 Doing Business with DHL Express in the U.S.

Ejemplo: muestra de textiles

11 Doing Business with DHL Express in the U.S.

Ejemplo: bebidas alcoholicas - FDA

12 Doing Business with DHL Express in the U.S.

Guia para exportar a USA

www.exportacondhl.com

www.enviacondhl.com

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Backup

Doing Business with DHL Express in the U.S.

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DHL Express U.S. Facts and Figures

Although we deliver at the “Speed of Yellow” we aim to be greener

An expanding alternative vehicle fleet, that includes:

Manhattan fleet is completely

green with 80 hybrid and

battery electric vehicles

We operate 416 Liquid

Propane Gas (LPG)

vehicles

Battery operated vehicles reduced

carbon monoxide emissions vs.

commercial vehicles that use fossil

fuels by more than 50%

Each LPG vehicle saves

over 22,587 lbs of CO2

emission each year

416 -50% 22,587lbs

CO2 SAVED

PER YEAR

100%

Doing Business with DHL Express in the U.S.

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DHL Express U.S. Facts and Figures

We’re driving trade everywhere in the U.S.

We pick-up and deliver over 170,000 shipments per day

95% Pick-up Coverage

100% Delivery Coverage

Doing Business with DHL Express in the U.S.

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Continually Enhancing our Network: Cincinnati (CVG) Hub

Continued investments for current and future growth

$19 Million

Completed $19M investment

to refurbish CVG hub and

relocate operations

July

2009

Feb

2011

$12 Million

Completed $12M investment on

IT upgrades

$22 Million

Completed $22M investment to

expand existing aircraft parking

including nine new wide-body

aircraft gates

• Added 20 acres of apron space

• Equipped to allow de-icing at the gates

Nov

2011

Jun

2012

July

2012

$46 Million

$46M CVG Hub expansion

including ramp extension, pilot

building, IT upgrades and a 180K

sq ft sort building

$6 Million

$6M investment for new

Ground Support Equipment

and employee lot

51 unload/141 reload –

forkable positions

More than 4,000 feet of

conveyor belts

Non-conveyable processing

capability of 7,500 pieces per hour

State-of-the-art equipment to

maximize container-filling efficiency

Positions DHL network for growth

$21.4 Million

Completed $21.4 Million

investment in hub

automation equipment

Total Investment

$173M

6 YEAR EFFORT

Mar

2015

$47 Million

To complete $47M

installation of state-of-the-art

small package / letter sort

automation equipment

Fall

2015

Doing Business with DHL Express in the U.S.

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TAPA

Trade Asset Protection

Association

• 200 TAPA certified

facilities world-wide

• All of our U.S. Hubs and

Gateways are TAPA

certified to meet, and in

many cases exceed,

industry security

standards for

transporting sensitive air

cargo.

A Culture of Service Excellence

We’re not just recognized for our security standards, we’re certified for them

C-TPAT

Customs-Trade

Partnership Against

Terrorism

• DHL has been a

member since 2003.

Company was

revalidated most

recently in June, 2014

• DHL is C-TPAT certified

– a joint CBP/business

initiative to drive

international supply

chain security,

compliance and U.S.

border security.

CCSP

Certified Cargo Screen

Program

• Seven certified

screening locations in

the U.S.

• We are enabled to

screen customers’

shipments to ensure

cargo is safe for

passenger aircraft

transport while

maintaining business

continuity.

ACAS

Air Cargo Advanced

Screening

• Enhanced pre-departure

screening protocols

prevent the loading of

high-risk cargo (DNL) at

overseas airports.

Doing Business with DHL Express in the U.S.

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We’ve Grown and Continue to Grow

DHL Express U.S. has grown into

an over one billion dollar business...

In the U.S., our top customers include the U.S. Government

and many of the world's most recognized brands.

Shipment Volume Year-to-Year

U.S. Billed: Time Definite International

Shipments Per Day Growth

+18% +12% +10%

+23% +9%

…And we're still growing

2011 vs. 2010

2012 vs. 2011

2013 vs. 2012

2014 vs. 2013

Doing Business with DHL Express in the U.S.

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Making a Strong Case for your Global Express Shipping

We will keep doing the things that have driven our

success

• Clear and honest communication with customers

• Continued investment in enhancing service and

technology

• Ongoing investment in our people:

On-going training to maintain the highest

standards as the International Specialists

Continue to ensure every employee is

passionately committed to using their

international expertise to deliver world-class

service and our customers’ success

DHL Express has never been stronger shipping

to and from the U.S. – the place where it all

began back in 1969

The world is your marketplace, so let DHL Express U.S. show you the way

Doing Business with DHL Express in the U.S.