DOES14 - Mark Nemecek - CDK Global - Solving the Dev/IT Cultural Divide with Operational Agile
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Transcript of DOES14 - Mark Nemecek - CDK Global - Solving the Dev/IT Cultural Divide with Operational Agile
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Solving the Dev/IT Cultural Divide
with Operational Agile
Mark Nemecek
Senior Director, IT Infrastructure
2014.10.23
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9k Associates
Worldwide
4k Sales,
Implementation,
Support
1.4k R&D
~200 GHS
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sandgrains.com
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OPERATIONALIZE
CREATE
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OPERATIONALIZE
CREATE
QA
Apptech
DBA
Dev
PO
SCM
Load Balance
Apptech
DBA
Dev
Platform
Monitor
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Early Returns
First incarnation a big success, reference work
– Critical stakeholders talking daily
– Delivery was consistent
– Peer-level accountability kept progress velocity up
– Morale spike immediately upon seeing rapid progress
More standups spun up
– Became a go-to construct for operationalization efforts
– Automatically included targeting core elements
• Backup/HA, monitoring, runbooks, done-is-done for new infrastructure
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Deployment frequency
Deployment success rate
Dev/IT relationship
Commoditization of application configuration
MTTR
Executive engagement
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LESSONS LEARNED
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Cherish the little victories.
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Don’t talk like a DevOps hipster.
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You will manage what you measure.
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Enforce roles, not boundaries.
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Be ready to stumble.
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Leadership is a recursive function.
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“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”
Antoine de Saint-Exupéry
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Here’s what I can help with: • Selling DevOps • Disinfecting a blame-based culture Here’s what I need help with: • More deeply understanding how well ITIL and DevOps co-
exist. Are they oil and water? Or chocolate and peanut butter?
• Evaluating how deeply tiered my IT resource structure needs to be to effectively triage scaled event volume for dozens of different products, teams and tech stacks.