DOES14 - Cynthia Taylor - BlackBerry - Creating Safe Environments that Inspire Innovation
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Transcript of DOES14 - Cynthia Taylor - BlackBerry - Creating Safe Environments that Inspire Innovation
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126 November 2014
Cynthia Taylor
Sr. Manager, Software Engineering and QA
CREATING SAFE ENVIRONMENTS
THAT INSPIRE INNOVATION
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226 November 2014
THE JOURNEY
• July, 2013
• 6 months & .5 Million Dollars
• September 2014
• Minutes & 10s of Dollars
• Deciding to start was big
• Finishing was bigger
• The accomplishment was astounding
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326 November 2014
WHAT MAKES AN
ENVIRONMENT SAFE?
• Trust, in each other and our leaders• Teamwork • Support for new ideas and new techniques• The ability to fail, and recover
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426 November 2014
OUR BEFORE PICTURE
• A dozen different development and QA teams
• Myriads of tools and processes• Over 500 technologies, applications,
and systems• QA deployments that took days and
derailed dev effort• Little accounting of unplanned work• Much application knowledge that
existed in people’s heads
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526 November 2014
HOW WE TACKLED IT
• It started with a new vision, and a new organization
• It continued with new roles for our leaders, and support for new thoughts
• But it succeeded because passionate, driven people made it happen
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626 November 2014
NEW VISION, NEW ORG
• “Get The Right Stuff Done”• Agile adoption• Move to a Matrix Organization• Bringing the operations team under the
same organizational structure• Formation of the “Practices”
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726 November 2014
“CHANGE THE WORLD”
• Recognition that what we had wasn’t going to move us forward
• Formed a team of people who volunteered 20% of their time
• Initial Scope:• Common Tools• Policies and Practices• Knowledge Sharing and Building Technical SMEs• Automation
• Ultimately, all the effort merged into our CTW Framework
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826 November 2014
Code change by a developer
locallyUpload to
Source Control
(GitLabs)
Continuous Build
Triggered on Checkin.
Jenkins / Maven /
Sonar analysis and
report
On successful
build, Deploy
app
Jenkins Triggers Rundeck, which
orchestrates Chef recipe and brings up
Infrastructure
Smoke Test via
Selenium or SOAP UI
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926 November 2014
CRITICAL SUCCESS
FACTORS
• Finding people who believed it could be done• Starting with a non-production test application• Interest but no interference from management• Private Cloud availability• Public celebrations of the wins
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1026 November 2014
CHALLENGES
• Buy In• Passive Resistance• Time• Support from other departments• Morale
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1126 November 2014
SIGNS OF SUCCESS
• “Can you please replace me with a small shell script?”
• Noticing the fires that aren’t burning• Non-believers become believers
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1226 November 2014
TAKEAWAYS
• Support At All Levels• VP• Leader• Team Members
• Find your believers• Give them time, space, and support• Celebrate the wins• Evolution, not Revolution
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1326 November 2014 Internal Use Only
HERE’S WHAT I
NEED HELP WITH
How do you combat ebbs and flows of engagement to inspire continuous excitement?
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1426 November 2014 Internal Use Only
THANK YOU