DOD Presentation

IAML Services, Inc. presents…

October 2014

Table of Contents

• What Makes Doctor On Demand Unique?

• A Full Suite of Providers

• The Doctor On Demand Patient Experience

• Patient Feedback

• Why Choose Doctor On Demand?

• Next Steps

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What Makes Doctor On Demand Unique?

• No upfront costs or per-employee-per-month fees

• Doctor On Demand has a full suite of medical, behavioral health, mental health,

and wellness providers

• Approximately 2,000 providers in 47 states

• Doctor On Demand has double-digit utilization rates

• Doctor On Demand conducts the most video visits of any telemedicine company

• Shortest wait time - Average wait time to speak with a doctor is less than 2

minutes!

• The app is as easy to use as popular consumer websites and works on any iOS or

Android, Mac or PC (with a camera)

• The Doctor On Demand brand is nationally-recognized and trusted

Overview

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High-Quality, Low-Cost Healthcare

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Physician Quality Assurance & Improvement

Physician Hiring• Rigorous screening and interview with CMO or Medical Directors• <20% of physicians qualify• Board certification (internal medicine, emergency medicine, pediatrics, family practice)• NCQA and NPDB credentialing • Also independently vetted by our malpractice carrier

Physician Training and On Boarding• National and 24/7/365 consistency• Telemedicine video training and mock cases over video interface• Demographic, cultural, and diversity training for ethnic/LBGT/ competency• Over 100 standardized, evidence-based clinical protocols

Quality Assurance Process• Every case rated by patient with 100% satisfaction guarantee and follow-up• 10% are double blind, physician-to-physician peer reviewed• Random auditing by Chief Medical Officer• Formal review committee following standardized process• Learning database for performance benchmarking (by case type, doctor, geography, time)

DOD Quality Assurance Committee

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• Time o National average time to get an in-person

appointment is 20 days• Hassle

o Getting to a doctor’s office requires time off work, packing up the kids, parking

• Stress o Not knowing if symptoms are seriouso Instant video visits provide peace of mind

• Money o An in-person doctor visit is $100+

Employees save:

Increase Employee Satisfaction and Productivity

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A Full Suite of Providers

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Medical Primary Care/Urgent CareMedical Peace of Mind

Board-Certified Physicians• Upper respiratory infection• Cold/flu/sinus• Cough• Urinary tract infection• Pediatric fever, rash, triage• Lab interpretation• Allergies• Fever• Athlete’s foot• Sports injuries• Rolled ankle• Pre, post, or intra- travel

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The Other Pieces of the Doctor On Demand PuzzleMental Health Support

Psychologists / Psychiatrists• Anxiety/stress/worry• Depressed/feeling down• Relationship issue• Grief/loss/guilt• Body image/eating disorder• Smoking or alcohol cessation

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Essential Health Consultations

Genetic Counselors• Thinking of getting pregnant and want to

discuss genetic risks

Lactation Consultants• Nursing mothers with difficulty breast

feeding

Fertility Experts• Struggling to conceive and want to

discussion options• Pregnant mother looking for guidance

and support

Trusted Wellness Advice

Dietitians• Healthy eating & lifestyle changes• Weight management• Gain muscle mass

Nutritionists• Healthy eating• Supplement and vitamin guidance• Diabetic, high blood pressure, or cholesterol diet• Pregnancy or pre-pregnancy diets

The Doctor On Demand Patient Experience

How It Works

Works on any Smartphone, Tablet or Computer

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One Time Registration is Quick & Easy

Seamlessly integrate with eligibility file to

change per-visit pricing

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During the Call

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When Appropriate, Medication is Prescribed

• Short-term medications and refills• Antibiotics • Antivirals• Allergy medicine• Skin creams and ointments

• Refills• For diabetes, hypertension, birth control, etc

• OTC advice• No controlled substances (Schedule I-IV)

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Rate the Doctor

Average satisfaction rating with service

provided is 4.8 out of 5

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Continuity of Care

• Doctors can be saved as “Favorites”• Patient records can be forwarded

to PCP, specialist, EMR or health plan• Seamlessly integrate with

employer on-site clinic EMR• Electronically or via fax

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Patient Feedback

“It was a really easy and comfortable to do. I felt

like a patient, not a customer, and that was

important to me.”

"Wow, what an amazing program! Truly! $40.00 is the cost of my copay when I do go see a doctor and wait times and what not are becoming longer and more distracting! Next time I need a doctor visit I will for sure be using this service! Very neat idea!! WOW is

all I can say! :)"

“Dr. Erika is very thorough, pleasant and helped me

immediately. I will be using this app again! Many

thanks!”

* To access thousands of unfiltered reviews, go to the App Store or Google Play 16

Why Choose Doctor On Demand?

1. Business Model – Cost per visit is a flat $40. There are no start up fees, annual

fees and no per employee per month fees. Companies can subsidize any amount

of the $40 they choose, or none at all.

2. On Demand – Average wait time to meet with a doctor is between 90 and 120

seconds.

3. Mental Health – Starting November 2014, release of the technology and

network that will add access to 250 MD and PhD level Psychiatrists and

Psychologists to support specific areas including anxiety, depression, grief,

alcohol or smoking cessation and eating disorders.

4. Best-in-Class Technology – Doctor On Demand offers the best technology for

your personal computer, mobile device or tablet.

The Four Primary Differentiators that Doctor On Demand Provides

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Competitive Advantage of Doctor On Demand

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A Fully-Integrated Program

Best-in-class enterprise security and redundancy

2-way integrationwith health system EMRs

Access your own providers via hospital & private practice integrations

Supports nearly every device with a camera

Seamless integration with benefit plans

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In Conclusion• Each Doctor On Demand visit is:

• A sick day saved• A happier and more productive employee• Faster treatment and less spreading of germs to coworkers

• If Doctor On Demand weren’t available, patients would have:• Gone to their primary care physician (46%)• Gone to an urgent care clinic (35%)• Gone to the ER (12%)• Gone untreated (7%); we estimate 20% of these would have incurred

higher costs due to complications, worsening of disease, lost productivity

Dr. Pat BasuChief Medical Officer

Next Steps

If you are interested in considering Doctor On Demand for your employees, we would like to hear from you. We would be pleased to schedule a short introductory call with a Doctor On Demand representative and your team, please give us a call at (949) 760-1700.

We look forward to hearing from you.

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IAML Services, Inc. is a full service provider of employee benefits solutions, focusing primarily on voluntary benefits. By partnering with many of the nation’s top service and product providers, IAML Services can help employers lower their employee benefit costs and administrative demands while providing a "best- in-class" employee benefits portfolio for their employees. A few of our partnerships include:

IAML Services, Inc. is an affiliate of the Institute for Applied Management & Law, Inc. (IAML). For the past 30+ years, IAML has been the leading provider of state-of-the-art public and in-house training and certificate programs in Employment and Benefits Law, and HR Management. In addition, IAML offers Webinars, Extensive E-Learning and DVD Programs. IAML Services, Inc. is an extension of IAML’s commitment to provide the best possible programs, products and services to our valued clientele.

Please contact:

Scott H. SchroederVice PresidentIAML Services, Inc. 450 Newport Center Dr.,Suite 390Newport Beach, CA 92660(949) 760-1700 [email protected]

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