Documentum Client Cache Cleaning Guidelines Page 1 of 9

Documentum Client Cache Cleaning Guidelines

Version Date Author Issue Purpose

1.0 30-Apr-12 Robert Lay Sharath Neravetla

Updated and issued to business

2.0 01-May-12

Robert Lay Minor corrections made.

3.0 07-July-12 Sharath Neravetla Updated instructions for IE8.

4.0 24-Dec-15 Hari Pasumarthi Update to support IE11.

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This document details the instructions for cleaning IE, UCF and JRE cache on the client/user machine. Please refer to the appropriate sections according to your client specifications. Below are the major sections: Section I: Documentum Client cache cleaning Guidelines for Win 7 and IE11 Users

Note: Please refer “Documentum Client Configuration Guidelines” document to

check if the Client configurations are set as per Documentum recommended standards.

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The main steps to follow: 1. Clear IE11 cache 2. Clear UCF cache. 3. Clear JRE cache.

1 Clearing Cache on IE11

1.1 Open Internet Explorer 11. 1.2 Click on the "Tools" menu icon at the top right side of the page and select "Internet

Options". 1.3 This should default with the "General" tab selected." 1.4 In the "Browsing History" section, click the "Delete" button. In the pop-up that

appears, select all items that you want to delete. As a minimum select Temporary Internet Files, History and Cookies. Make sure you uncheck the checkbox Preserve Favorites website data and Click "Delete".

1.5 Wait for your computer to complete the process; and once it has finished, your cursor will re-appear and you can proceed to the next step.

1.6 Click ‘Settings’ under ‘Browsing history’

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1.7 Under ‘Check for newer versions of stored pages’ Select ‘Every time I visit the webpage’.

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1.8 Click ‘View Objects’. A window should open to ‘C:\Windows\Downloaded Program Files’. Delete the files in this folder as shown in the below screen shot and once completed close this window.

Note: Delete these files only if you see issues with Drag and Drop Functionality.

1.9 Click ‘OK’ till you are out of the ‘Internet Options’ window.

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2 UCF cache cleaning Guidelines

2.1 In Windows Explorer, locate the following folder and delete the ‘ucf’ folder in the path ‘C:\Users\<your userid>\Documentum’

Note: If you receive ‘The action can’t be completed because the folder or a file in

it is open in another program’ pop up message then close all the open windows,

Log Off of the system, Log back in and try again.

2.2 Close Windows Explorer.

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3 JRE cache cleaning Guidelines

3.1 Go to start -> Control Panel -> Programs

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3.2 When Programs window opens, double click on ‘java’ icon, it opens the ‘Java

Control Panel’ window as shown below.

3.3 Click on ‘Settings’ under ‘Temporary Internet Files’

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3.4 Click on ‘Delete Files’, make sure all the check boxes are selected and click ‘Ok’

until you are out of ‘Java Control Panel’.

3.5 In Windows Explorer, locate the following folder and delete the ‘Sun’ folder under

‘C:\Users\<your userid>\AppData\LocalLow’

Note: This step will remove saved ‘Certificates’

3.5.1. If the AppData folder is not shown, you will need to set folder options to show hidden files.

3.5.2. Click the Down Arrow on the Organize tab. 3.5.3. Select Folder and search options. 3.5.4. Select the view tab 3.5.5. Click the Show hidden files, folders, and drivers radio button, Click the

Apply button to apply the change. 3.5.6. Click the OK button to close.