----------------------------------------------------------doc.ukdataservice.ac.uk/doc/69011/mrdoc/pdf/69011userguide.pdf ·...

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69011 SSRC SURVEY ARCHIVE QUESTIONNAIRE/CODE BOOK P. 1

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#SSRC C001-25-50

#SSRC C025-50-01

69011

FURNITURE REMOVALS

DEPOSITOR: CONSUMERS' ASSOCIATION

SPONSOR: CONSUMERS' ASSOCIATION

CONDUCTED BY: CONSUMERS' ASSOCIATION

SCHEDULES COMPLETED JULY 1969

POPULATION: THOSE MEMBERS WHO MOVED

HOUSE IN 1967 AND 1968

SAMPLE: TOTAL

N=5778 O=5778 T=5778

POSTAL SURVEY

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#SSRC C001

CONSUMERS' ASSOCIATION

14 BUCKINGHAM STREET

LONDON WC2

01-930 9921

FURNITURE REMOVALS

PLEASE ANSWER THIS QUESTIONNAIRE ONLY IF YOU HAVE USED THE SERVICES OF A

REMOVALS FIRM WITHIN THE LAST THREE YEARS. PLEASE DESCRIBE THE LAST MOVE YOU

MADE, PROVIDED IT DID NOT INVOLVE TRANSPORT BY SEA OR AIR. WE ARE SORRY THAT WE

HAVE TO EXCLUDE ANY REMOVAL WHICH WAS NOT ENTIRELY OVERLAND.

ALL INFORMATION IN THIS QUESTIONNAIRE IS TREATED AS PRIVATE AND CONFIDENTIAL

PLEASE USE BLOCK CAPITALS

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UK Data Archive Study Number 69011 - Furniture Removals, 1969

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#SSRC D001

NAME

ADDRESS

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#SSRC Q001C

[01]07

1 WHICH PART OF THE COUNTRY DID YOU MOVE

FROM

ENGLAND AND WALES: NORTHERN (&) 251

ENGLAND AND WALES: NORTH WESTERN (-) 528

ENGLAND AND WALES: WEST MIDLAND (0) 427

ENGLAND AND WALES: SOUTH EASTERN (INCLUDING LONDON) (1) 2702

ENGLAND AND WALES: WALES 1 (SOUTH EAST) (2) 107

ENGLAND AND WALES: YORKSHIRE AND HUMBERSIDE (3) 358

ENGLAND AND WALES: EAST MIDLAND (4) 350

ENGLAND AND WALES: EAST ANGLIA (5) 193

ENGLAND AND WALES: SOUTH WESTERN (6) 432

ENGLAND AND WALES: WALES 2 (REMAINDER) (7) 56

[INVALID PUNCHES 0]

[BLANKS 374]

[01]09

NORTHERN SCOTLAND (&) 59

SOUTHERN SCOTLAND (-) 16

WEST CENTRAL SCOTLAND (0) 118

EAST CENTRAL SCOTLAND (1) 95

NORTHERN IRELAND (2) 30

EIRE (3) 5

[INVALID PUNCHES 0]

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[BLANKS 5455]

[01]08

TO

ENGLAND AND WALES: NORTHERN (&) 205

ENGLAND AND WALES: NORTH WESTERN (-) 482

ENGLAND AND WALES: WEST MIDLAND (0) 423

ENGLAND AND WALES: SOUTH EASTERN (INCLUDING LONDON) (1) 2597

ENGLAND AND WALES: WALES 1 (SOUTH EAST) (2) 94

ENGLAND AND WALES: YORKSHIRE AND HUMBERSIDE (3) 370

ENGLAND AND WALES: EAST MIDLAND (4) 354

ENGLAND AND WALES: EAST ANGLIA (5) 239

ENGLAND AND WALES: SOUTH WESTERN (6) 539

ENGLAND AND WALES: WALES 2 (REMAINDER) (7) 64

[INVALID PUNCHES 0]

[BLANKS 411]

[01]10

NORTHERN SCOTLAND (&) 64

SOUTHERN SCOTLAND (-) 21

WEST CENTRAL SCOTLAND (0) 107

EAST CENTRAL SCOTLAND (1) 109

NORTHERN IRELAND (2) 36

EIRE (3) 6

[INVALID PUNCHES 0]

[BLANKS 5435]

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#SSRC Q002C

[01]11

2 WERE YOU REMOVING THE CONTENTS OF:

DETACHED HOUSE (&) 1390

SEMI-DETACHED HOUSE (-) 1927

TERRACE HOUSE (0) 568

DETACHED BUNGALOW (1) 393

SEMI-DETACHED BUNGALOW (2) 150

MAISONETTE (3) 154

FLAT (4) 805

FURNISHED ROOM(S) (5) 71

OTHER (6) 290

PLEASE SPECIFY

[INVALID PUNCHES 0]

[BLANKS 30]

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#SSRC Q003

[01]12

3 HOW MANY ROOMS FULL OF FURNITURE WERE YOU MOVING?

NB: IF OPEN PLAN, PLEASE CONSIDER EACH AREA: EG KITCHEN AREA,

DINING AREA, LOUNGE AREA: AS ONE ROOM.

EG IF BASEMENT, GROUND FLOOR AND 1ST FLOOR, WRITE "3"

BEDROOMS

[NONE] (0) 56

[ONE] (1) 479

[TWO] (2) 1286

[THREE] (3) 2907

[FOUR] (4) 730

[FIVE] (5) 147

[SIX] (6) 42

[SEVEN] (7) 7

[EIGHT] (8) 4

[NINE] (9) 5

[INVALID PUNCHES 0]

[BLANKS 115]

[01]13

LIVING ROOMS (INCLUDE KITCHEN(S))

[NONE] (0) 40

[ONE] (1) 190

[TWO] (2) 1721

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[THREE] (3) 3168

[FOUR] (4) 470

[FIVE] (5) 64

[SIX] (6) 9

[SEVEN] (7) 3

[EIGHT] (8) 0

[NINE] (9) 0

[INVALID PUNCHES 1]

[BLANKS 112]

[01]14

OTHER ROOMS (INCLUDING STOREROOMS, WORKSHOP, OFFICE, STUDIO, OUTHOUSE,

ETC)

[NONE] (0) 775

[ONE] (1) 2526

[TWO] (2) 1055

[THREE] (3) 346

[FOUR] (4) 101

[FIVE] (5) 43

[SIX] (6) 21

[SEVEN] (7) 6

[EIGHT] (8) 1

[NINE] (9) 3

[INVALID PUNCHES 5]

[BLANKS 896]

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#SSRC Q004C

[01]15

4 ON HOW MANY FLOORS WERE THE ROOMS IN HOME YOU:

LEFT

[NONE] (0) 0

[ONE] (1) 1342

[TWO] (2) 3916

[THREE] (3) 361

[FOUR] (4) 67

[FIVE] (5) 13

[SIX] (6) 4

[SEVEN] (7) 2

[EIGHT] (8) 2

[NINE] (9) 0

[INVALID PUNCHES 4]

[BLANKS 67]

[01]16

WENT TO

[NONE] (0) 0

[ONE] (1) 980

[TWO] (2) 4256

[THREE] (3) 389

[FOUR] (4) 64

[FIVE] (5) 7

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[SIX] (6) 4

[SEVEN] (7) 7

[EIGHT] (8) 2

[NINE] (9) 1

[INVALID PUNCHES 6]

[BLANKS 62]

5 ANSWER THIS QUESTION ONLY IF YOU WERE MOVING FURNITURE TO OR FROM A FIFTH

OR HIGHER FLOOR

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#SSRC Q005C

[01]17

WAS THERE A LIFT IN THE BUILDING YOU

LEFT

YES (1) 39

NO (2) 255

[INVALID PUNCHES 0]

[BLANKS 5484]

[01]18

WENT TO

YES (1) 39

NO (2) 244

[INVALID PUNCHES 0]

[BLANKS 5495]

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#SSRC Q006

[01]19

6 WERE THERE ANY PARTICULAR DIFFICULTIES REMOVER FACED WHEN MOVING YOUR

FURNITURE

OUT OF THE HOME YOU LEFT?

YES (1) 888

NO (2) 4506

[INVALID PUNCHES 0]

[BLANKS 384]

[01]20

INTO THE HOME YOU MOVED TO?

YES (1) 902

NO (2) 4443

[INVALID PUNCHES 1]

[BLANKS 432]

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#SSRC D002

IF YOU ANSWERED YES TO EITHER, PLEASE GIVE BRIEF DETAILS

ARRANGEMENTS WITH THE REMOVER

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#SSRC Q007

[01]21

7 WHAT WAS THE ONE MOST IMPORTANT REASON FOR CHOOSING THE FIRM YOU USED?

RECOMMENDED BY FRIENDS (1) 1113

RECOMMENDED BY YOUR FIRM OR BUSINESS (2) 120

YOU SAW THEIR ADVERTISEMENTS (3) 319

YOU HAD USED THEM BEFORE (4) 1002

YOU KNEW SOMEONE IN REMOVALS FIRM (5) 140

THEY GAVE YOU THE LOWEST ESTIMATE (IF YOU GOT MORE THAN ONE) (6) 1809

YOU WERE IMPRESSED BY THE MANNER OR EFFICIENCY OF THE ESTIMATOR (7) 374

THE FIRM WAS A SUBSIDIARY OF ANOTHER BUSINESS (EG ESTATE AGENCY, (8) 182

DEPARTMENT STORE) WHOSE REPUTATION YOU KNEW

OTHER REASON (9) 630

PLEASE SPECIFY

[INVALID PUNCHES 17]

[BLANKS 72]

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#SSRC Q008C

[01]22

8 WAS THIS FIRM:

RUN BY A DEPARTMENT STORE (1) 505

RUN BY A CO-OP (2) 71

RUN AS A SUBSIDIARY OF ANOTHER BUSINESS (3) 295

A LOCAL LIGHT-REMOVALS FIRM (4) 717

A LOCAL REMOVALS FIRM DEALING WITH LIGHT AND HEAVY REMOVALS (5) 2736

A LARGE REMOVALS FIRM WITH OFFICES IN YOUR AREA AND ELSEWHERE (6) 523

PICKFORDS REMOVALS (7) 778

NONE OF THE ABOVE (9) 116

PLEASE DESCRIBE FIRM

[INVALID PUNCHES 2]

[BLANKS 35]

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#SSRC Q009+

[01]23

9 DID YOU GET ANY ESTIMATES FOR THE MOVE?

YES (1) 5362

(CONTINUE WITH Q 10)

NO (2) 389

(GO TO Q 16)

[INVALID PUNCHES 1]

[BLANKS 26]

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#SSRC Q009-01

[01]24

10 WAS THE ESTIMATE YOU ACCEPTED GIVEN IN WRITING?

YES (1) 4614

NO (2) 737

[INVALID PUNCHES 0]

[BLANKS 427]

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#SSRC Q009-02+

[01]25

11A HAD THE REMOVERS WHOSE ESTIMATE YOU ACCEPTED INSPECTED YOUR HOME BEFORE

GIVING THEIR ESTIMATE?

YES (1) 4049

NO (2) 1292

[INVALID PUNCHES 0]

[BLANKS 437]

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#SSRC Q009-02-01

[01]26

11B WAS REMOVERS' ESTIMATE GIVEN IN WRITING?

YES (3) 3789

NO (4) 253

[INVALID PUNCHES 0]

[BLANKS 1736]

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#SSRC Q009-03+

[01]27

12 DID YOU INVITE MORE THAN ONE FIRM TO GIVE YOU AN ESTIMATE FOR THE COST OF

THE MOVE?

YES (1) 3663

(CONTINUE WITH Q 13)

NO (2) 1686

(GO TO Q 14)

[INVALID PUNCHES 0]

[BLANKS 429]

13 IF YES,

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#SSRC Q009-03-01

[01]28

HOW MANY ESTIMATES DID YOU GET?

WRITE NUMBER

[NONE] (0) 0

[ONE] (1) 59

[TWO] (2) 1147

[THREE] (3) 1787

[FOUR] (4) 356

[FIVE] (5) 91

[SIX] (6) 65

[SEVEN] (7) 10

[EIGHT] (8) 2

[NINE] (9) 0

[INVALID PUNCHES 0]

[BLANKS 2261]

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#SSRC Q009-03-02

[01]29-[01]31

WHAT WAS THE HIGHEST ESTIMATE YOU GOT? (TO NEAREST POUND)

HUNDREDS TENS UNITS

$ [ ] [ ] [ ]

[THESE DATA WERE CODED AS HUNDREDS, TENS, UNITS $'S

STERLING USING A THREE DIGIT CODING. THE MARGINALS

ARE AVAILABLE WHEN REQUIRED FOR ANALYSIS.]

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#SSRC Q009-03-03

[01]32-[01]34

WHAT WAS THE LOWEST ESTIMATE YOU GOT? (TO NEAREST POUND)

HUNDREDS TENS UNITS

$ [ ] [ ] [ ]




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#SSRC Q009-04

[01]35-[01]37

14 HOW MUCH WAS THE ESTIMATE YOU ACCEPTED? INCLUDE COST OF INSURANCE OF YOUR

BELONGINGS IN TRANSIT/STORAGE

HUNDREDS TENS UNITS

$ [ ] [ ] [ ]




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#SSRC Q009-05

[01]38

15 DID THE ESTIMATE YOU ACCEPTED INCLUDE CHARGES FOR STORAGE OF ANY HOUSEHOLD

EQUIPMENT BEFORE DELIVERY?

YES (1) 516

NO (2) 4770

[INVALID PUNCHES 1]

[BLANKS 490]

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#SSRC Q009-06

[01]39

15B WAS ESTIMATE BASED ON A FIXED RATE PER HOUR FOR MEN, VAN(S) AND MILEAGE?

YES (1) 690

NO (2) 850

DON'T KNOW (3) 3755

[INVALID PUNCHES 0]

[BLANKS 483]

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#SSRC Q010

[01]40-[01]42

16 HOW MUCH DID THE REMOVERS CHARGE YOU? (TO NEAREST POUND)

HUNDREDS TENS UNITS

$ [ ] [ ] [ ]




IF THEY CHARGED A LOT MORE, OR LESS, THAN YOU EXPECTED TO PAY,

PLEASE EXPLAIN BRIEFLY WHY

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#SSRC Q011C

[01]43

17 DID THE REMOVER'S BILL FOR THE WORK THEY DID (IE THE AMOUNT YOU WROTE IN

Q010) INCLUDE:

ANY REDUCTION FOR DAMAGE TO YOUR PROPERTY OF BELONGINGS

YES (1) 133

NO (2) 5517

[INVALID PUNCHES 4]

[BLANKS 124]

[01]44

ANY REDUCTION MADE BECAUSE YOU WERE IN SOME PRIVILEGED POSITION

(EG YOU WORKED FOR, OR WERE FRIENDS OF, REMOVERS; YOU GOT A

DISCOUNT THROUGH YOUR JOB, ETC)

YES (1) 103

NO (2) 5338

[INVALID PUNCHES 2]

[BLANKS 335]

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#SSRC Q012C

[01]45

18 HOW DID YOU PAY THE REMOVERS? DID YOU:

PAY DEPOSIT (LESS THAN 25% OF ESTIMATED COST) BEFORE MOVE: BALANCE (1) 116

AFTER

PAY ABOUT HALF THE ESTIMATED COST BEFORE MOVE (2) 37

PAY ALL, OR NEARLY ALL, IN ADVANCE (3) 455

PAY EVERYTHING AT END OF MOVE: AFTER UNLOADING (4) 2818

PAY EVERYTHING AFTER THE MOVE (5) 2242

[INVALID PUNCHES 4]

[BLANKS 106]

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#SSRC Q013

[01]46

18B IN WHICH YEAR DID YOU MOVE?

WRITE LAST NUMBER OF YEAR

[1960] (0) 1

[1961] (1) 0

[1962] (2) 1

[1963] (3) 2

[1964] (4) 2

[1965] (5) 10

[1966] (6) 81

[1967] (7) 1600

[1968] (8) 3820

[1969] (9) 249

[INVALID PUNCHES 0]

[BLANKS 12]

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#SSRC Q014

[01]47

19 IN WHICH MONTH DID REMOVERS LOAD YOUR FURNITURE?

PLEASE WRITE NUMBER OF MONTH

JANUARY (1) 401

FEBRUARY (2) 367

MARCH (3) 490

APRIL (4) 588

MAY (5) 508

JUNE (6) 442

JULY (7) 575

AUGUST (8) 679

SEPTEMBER (9) 429

OCTOBER (0) 335

NOVEMBER (-) 418

DECEMBER (&) 481

[INVALID PUNCHES 0]

[BLANKS 65]

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#SSRC Q015

[01]48

20 ON WHAT DAY OF THE WEEK DID THE REMOVERS LOAD YOUR FURNITURE?

(IF YOU HAVE FORGOTTEN, PLEASE WRITE "0")

PLEASE WRITE NUMBER OF DAY

MONDAY (1) 1084

TUESDAY (2) 801

WEDNESDAY (3) 839

THURSDAY (4) 1040

FRIDAY (5) 1136

SATURDAY (6) 395

SUNDAY (7) 30

[INVALID PUNCHES 2]

[BLANKS 98]

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#SSRC Q016

[01]49

21 WHO ARRANGED ON WHAT DAY THE MOVE SHOULD TAKE PLACE?

YOU (1) 4389

THE REMOVER (2) 142

BOTH TOGETHER (3) 1219

[INVALID PUNCHES 2]

[BLANKS 26]

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#SSRC Q017

[01]50

22 WAS THIS [DAY OF MOVE] DECIDED BEFORE OR AFTER THE ESTIMATE WAS GIVEN?

BEFORE (1) 2355

AFTER (2) 3145

[INVALID PUNCHES 2]

[BLANKS 276]

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#SSRC Q018

[01]51

23 HOW LONG WAS THERE BETWEEN THE TIME YOU ACCEPTED REMOVERS' ESTIMATE AND

THE DATE OF THE MOVE?

LESS THAN 2 WEEKS (1) 1285

2:6 WEEKS (2) 3522

OVER 6 WEEKS (3) 667

[INVALID PUNCHES 0]

[BLANKS 304]

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#SSRC Q019

[01]52-[01]54

24 HOW FAR (TO THE NEAREST MILE) WAS THE DISTANCE BY ROAD FROM THE HOME YOU

LEFT TO THE HOME YOU WENT TO?

WRITE NUMBER OF MILES

HUNDREDS TENS UNITS

[ ] [ ] [ ]

[THESE DATA WERE CODED AS A THREE DIGIT CODING. THE

MARGINALS ARE AVAILABLE WHEN REQUIRED FOR ANALYSIS.]

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#SSRC D003

IF YOU DON'T KNOW THE ROAD DISTANCE, PLEASE TELL US THE NAME OF:

THE PLACE YOU LEFT

THE PLACE YOU WENT TO

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#SSRC Q020C

[01]55

25 WAS THE REMOVER TAKING:

YOUR FURNITURE ONLY (1) 5280

YOUR FURNITURE AND SOMEONE ELSE'S IN PART LOAD (2) 351

DON'T KNOW (3) 113

[INVALID PUNCHES 1]

[BLANKS 33]

THE CONTRACT OR AGREEMENT

IF YOU DID NOT GET AN ESTIMATE BEFORE MOVING, GO TO Q 29

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#SSRC Q021C

[01]56

26 DID YOU ACCEPT REMOVERS' ESTIMATE:

VERBALLY (1) 1472

IN WRITING (2) 3768

[INVALID PUNCHES 0]

[BLANKS 538]

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#SSRC Q022+

[01]57

27 DID ESTIMATE CONTAIN, IN DETAIL, THE REMOVERS' CONDITIONS FOR TRANSPORTING

YOUR BELONGINGS?

YES (1) 4015

NO (2) 1219

(GO TO Q 29)

[INVALID PUNCHES 0]

[BLANKS 544]

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#SSRC Q022-01+

[01]58

28 IF YOU WERE ASKED TO ACCEPT A CONTRACT OR ARRANGEMENT WHICH INCLUDED

DETAILED CONDITIONS FOR THE MOVE, PLEASE TELL US IF YOU ASKED FOR ANY

CHANGES OR DELETIONS TO BE MADE TO THE CONTRACT BEFORE YOU SIGNED IT

YES (1) 99

NO (2) 3849

(GO TO Q 29)

[INVALID PUNCHES 0]

[BLANKS 1830]

IF YES,

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#SSRC Q022-01-01

[01]59

DID REMOVERS AGREE TO ANY CHANGES

YES (1) 71

NO (2) 20

[INVALID PUNCHES 0]

[BLANKS 5687]

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#SSRC D004

PLEASE SAY BRIEFLY WHAT CHANGES YOU ASKED FOR (AND OBTAINED)

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#SSRC D005

29 PLEASE GIVE FULL NAME AND ADDRESS OF REMOVERS

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#SSRC Q023C

[01]62

30 DID THIS FIRM HAVE OFFICE(S) OR BRANCH(ES):

ONLY IN AREA YOU WERE LEAVING (1) 2413

ONLY IN AREA YOU WERE GOING TO (2) 457

IN BOTH (RING THIS IF YOU MOVED ONLY A FEW MILES) (3) 2422

NONE OF THE ABOVE (4) 372

[INVALID PUNCHES 2]

[BLANKS 112]

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#SSRC Q024

[01]63

31 IS THIS FIRM A MEMBER OF THE NATIONAL ASSOCIATION OF WAREHOUSEMEN AND

FURNITURE REMOVERS?

UNLESS YOU ARE CERTAIN OF THE ANSWER RING (DON'T KNOW)

YES (1) 4121

NO (2) 1394

DON'T KNOW (3) 239

[INVALID PUNCHES 0]

[BLANKS 24]

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#SSRC Q025C

[01]64

32 WHAT IN GENERAL DID YOU THINK OF THE SERVICE OF FIRM'S CLERICAL OR

ADMINISTRATIVE STAFF. WAS IT:

GOOD (1) 4279

PASSABLE (2) 1106

POOR (3) 313

[INVALID PUNCHES 2]

[BLANKS 78]

THE MOVE

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#SSRC Q026+C

[01]65

33 ON THE DAY OF THE MOVE, DID THE REMOVERS:

ARRIVE AT THE PRE-ARRANGED TIME (1) 4049

ARRIVE EARLIER THAN EXPECTED (2) 660

GO TO Q 39

ARRIVE LATER THAN EXPECTED (3) 789

ARRIVE MUCH LATER THAN EXPECTED (4) 221

GO TO Q 34

NOT SHOW UP AT ALL (5) 14

(GO TO Q 35)

[INVALID PUNCHES 0]

[BLANKS 45]

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#SSRC Q026-01

[01]66

34 PLEASE SAY HOW LATE REMOVERS WERE

WRITE NUMBER OF HOURS, IF MORE THAN 9 HOURS WRITE "0"

GO TO Q 39

[ONE] (1) 542

[TWO] (2) 240

[THREE] (3) 92

[FOUR] (4) 43

[FIVE] (5) 23

[SIX] (6) 14

[SEVEN] (7) 4

[EIGHT] (8) 4

[NINE] (9) 3

[MORE THAN 9 HOURS] (0) 3

[INVALID PUNCHES 0]

[BLANKS 4810]

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#SSRC Q026-02C

[01]67

35 PLEASE TELL US IF REMOVERS:

NEVER DID THE JOB AT ALL, AND MADE NO ARRANGEMENTS FOR THE WORK TO (1) 0

BE DONE

EVENTUALLY ARRANGED FOR SOMEONE ELSE TO DO THE JOB (2) 3

THEMSELVES DID THE JOB: BUT SOME TIME LATER THAN THEY HAD FIRST (3) 10

ARRANGED

[INVALID PUNCHES 0]

[BLANKS 5765]

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#SSRC Q026-03

[01]68

36 HOW MANY DAYS DELAY DID THIS CAUSE YOU?

WRITE NUMBER OF DAYS, IF OVER ONE WEEK WRITE "9"

[NONE] (0) 4

[ONE] (1) 6

[TWO] (2) 1

[THREE] (3) 0

[FOUR] (4) 0

[FIVE] (5) 0

[SIX] (6) 0

[SEVEN] (7) 0

[EIGHT] (8) 0

[OVER 1 WEEK] (9) 0

[INVALID PUNCHES 0]

[BLANKS 5767]

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#SSRC Q026-04

[01]69

37 WERE YOU COMPENSATED FOR THE DELAY?

YES, IN FULL (1) 0

YES, IN PART (2) 1

NO (3) 9

[INVALID PUNCHES 0]

[BLANKS 5768]

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#SSRC D006

38 PLEASE BRIEFLY EXPLAIN YOUR ANSWER

PACKING AND LOADING

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#SSRC Q027

[01]70

39 (A) WHEN WAS THE PACKING DONE?

SOME BEFORE THE DAY OF THE MOVE, SOME ON THE DAY OF THE MOVE (1) 2134

ALL BEFORE THE DAY OF THE MOVE (2) 1090

ALL ON THE DAY OF THE MOVE (3) 2496

[INVALID PUNCHES 0]

[BLANKS 58]

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#SSRC Q028

[01]71

(B) WHO PACKED THE SMALL ITEMS? (EG BOOKS, TOYS, CROCKERY)

A SPECIALIST PACKER (1) 562

FOREMAN OF REMOVALS CREW (2) 997

SOMEONE ELSE ON THE CREW (3) 866

SOMEONE UNCONNECTED WITH REMOVERS (4) 24

YOU WITH ONE OF THE ABOVE (5) 1105

YOU, ALONE (6) 2158

[INVALID PUNCHES 7]

[BLANKS 59]

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#SSRC Q029

[01]72

40 HOW WELL WERE THESE ITEMS PACKED?

NB IF YOU PACKED "BADLY", COMPUTER MAY ERUPT

WELL (1) 4642

PASSABLY (2) 988

BADLY (3) 49

[INVALID PUNCHES 0]

[BLANKS 99]

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#SSRC Q030

[01]73

41 WHO, IF ANYONE, WAS IN YOUR HOUSE WHEN THE REMOVERS ARRIVED TO LOAD UP?

YOU, OR ANOTHER MEMBER OF YOUR FAMILY (1) 5673

A FRIEND OR NEIGHBOUR (2) 35

NO ONE (3) 23

SOMEONE PAID TO KEEP AN EYE ON THINGS (4) 10

[INVALID PUNCHES 0]

[BLANKS 37]

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#SSRC Q031+

[01]74

42 DID YOU, OR THE PERSON ACTING ON YOUR BEHALF, RECOGNISE A FOREMAN AMONG

THE REMOVAL CREW?

YES (1) 4592

NO (2) 915

DON'T KNOW (3) 212

[INVALID PUNCHES 0]

[BLANKS 59]

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#SSRC Q031-01C

[01]75

43 IF YES, AS FAR AS YOU COULD JUDGE, WAS FOREMAN:

EFFICIENT (1) 3127

REASONABLY EFFICIENT (2) 1274

NOT VERY EFFICIENT (3) 148

INEFFICIENT (4) 35

[INVALID PUNCHES 0]

[BLANKS 1194]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q032

[01]76

44 HOW MANY MEN WERE THERE ALTOGETHER (INCLUDE FOREMAN)?

WRITE NUMBER

[ONE] (1) 28

[TWO] (2) 1719

[THREE] (3) 2480

[FOUR] (4) 1143

[FIVE] (5) 222

[SIX] (6) 71

[SEVEN] (7) 10

[EIGHT] (8) 11

[NINE] (9) 2

[INVALID PUNCHES 3]

[BLANKS 89]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q033C

[01]77

45 DID YOU THINK THE MEN WORKING UNDER THE FOREMAN WERE, IN GENERAL:

EFFICIENT (1) 3099

REASONABLY EFFICIENT (2) 2072

NOT VERY EFFICIENT (3) 321

INEFFICIENT (4) 80

[INVALID PUNCHES 1]

[BLANKS 205]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q034C

#/1/YES/0/NOT MENTIONED (1) (0)

46 DID YOU HAVE ANY COMPLAINTS ABOUT THE REMOVAL IN ANY OF THE FOLLOWING

RESPECTS?

RING ANY WHICH APPLY

THE VAN WAS NOT BIG ENOUGH [02]06 363 5415

[INVALID PUNCHES 0]

[BLANKS 0]

THE MEN DIDN'T BRING SUITABLE CONTAINERS [02]07 234 5544

[INVALID PUNCHES 0]

[BLANKS 0]

THEY DIDN'T BRING ENOUGH PROTECTIVE WRAPPING [02]08 425 5353

[INVALID PUNCHES 0]

[BLANKS 0]

THEY HANDLED FURNITURE CARELESSLY [02]09 380 5398

[INVALID PUNCHES 0]

[BLANKS 0]

THEY LOADED THE WRONG FURNITURE, OR LEFT SOME BEHIND [02]10 125 5653

[INVALID PUNCHES 0]

[BLANKS 0]

THEY WORKED TOO SLOWLY [02]11 254 5524

[INVALID PUNCHES 0]

[BLANKS 0]

POOR PACKING OF FURNITURE INTO THE VAN [02]12 160 5618

[INVALID PUNCHES 0]

[BLANKS 0]

THE VAN WAS IN POOR REPAIR [02]13 110 5668

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

[INVALID PUNCHES 0]

[BLANKS 0]

THERE WEREN'T ENOUGH MEN TO HANDLE BIGGER BITS OF FURNITURE [02]14 277 5501

[INVALID PUNCHES 0]

[BLANKS 0]

THEY DIDN'T HAVE WHEELED TROLLEYS TO GET FURNITURE BETWEEN YOUR HOME [02]15 515 5263

AND THE VAN

[INVALID PUNCHES 0]

[BLANKS 0]

THE MEN WERE RUDE [02]16 45 5733

[INVALID PUNCHES 0]

[BLANKS 0]

OTHERS [02]17 0 0

PLEASE SPECIFY

[INVALID PUNCHES 1]

[BLANKS 5777]

ARRIVING AT YOUR NEW HOME

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q035C

[02]18

47 WERE REMOVERS SCHEDULED TO ARRIVE:

ON SAME DAY AS THEY LOADED (1) 3585

THE DAY AFTER LOADING (2) 1238

TWO DAYS AFTER LOADING (3) 178

LATER THAN THIS (4) 705

[INVALID PUNCHES 3]

[BLANKS 69]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q036+C

[02]19

48 DID THE REMOVERS ARRIVE AT YOUR NEW HOME:

(A) AT THE PRE-ARRANGED TIME (1) 3727

(B) EARLIER THAN EXPECTED (2) 824

(C) LATER THAN EXPECTED (3) 892

GO TO Q 51

(D) MUCH LATER THAN EXPECTED (4) 242

GO TO Q 49

(E) NOT AT ALL (5) 13

GO TO Q 50

[INVALID PUNCHES 3]

[BLANKS 77]

49 IF YOU ANSWERED (D) TO Q 48

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q036-01

[02]20

PLEASE SAY HOW LATE REMOVERS WERE

(THEN GO TO Q 51)

WRITE NUMBER OF HOURS, IF MORE THAN 9 HOURS WRITE "0"

[MORE THAN NINE HOURS] (0) 29

[ONE] (1) 6

[TWO] (2) 30

[THREE] (3) 64

[FOUR] (4) 41

[FIVE] (5) 33

[SIX] (6) 16

[SEVEN] (7) 6

[EIGHT] (8) 10

[INVALID PUNCHES 0]

[BLANKS 5540]

50 IF YOU ANSWERED (E): IE REMOVERS DIDN'T SHOW UP

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q036-02

[02]21

PLEASE TELL US WHAT WENT WRONG

VAN HAD BROKEN DOWN (1) 4

VAN HAD CRASHED (2) 0

VAN HAD BEEN STOLEN (3) 0

OTHER (4) 9

PLEASE GIVE DETAILS

[INVALID PUNCHES 0]

[BLANKS 5765]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q037

[02]22

51 HOW MANY MEN WORKED ON THE UNLOADING OF THE VAN?

THE SAME NUMBER AS LOADED IT (1) 4279

MORE MEN THAN BEFORE (2) 294

FEWER MEN THAN BEFORE (3) 1091

DON'T KNOW (4) 53

[INVALID PUNCHES 0]

[BLANKS 61]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q038

[02]23

52 WHO, IF ANYONE, WAS IN YOUR NEW HOME WHEN THE REMOVERS ARRIVED TO UNLOAD?

YOU, OR ANOTHER MEMBER OF THE FAMILY (1) 5469

A FRIEND OR NEIGHBOUR (2) 68

NO ONE (3) 185

SOMEONE PAID TO KEEP AN EYE ON THINGS (4) 13

[INVALID PUNCHES 4]

[BLANKS 39]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q039+

[02]24

53 DID YOU TIP THE REMOVAL MEN?

YES (1) 4963

NO (2) 743

[INVALID PUNCHES 2]

[BLANKS 70]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q039-01

[02]25

54 IF YES, HOW MUCH TO NEAREST POUND ALTOGETHER?

[NONE] (0) 18

[ONE] (1) 2028

[TWO] (2) 1594

[THREE] (3) 554

[FOUR] (4) 227

[FIVE] (5) 355

[SIX] (6) 47

[SEVEN] (7) 13

[EIGHT] (8) 16

[NINE] (9) 4

[INVALID PUNCHES 0]

[BLANKS 922]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q040C

#/1/YES/0/NOT MENTIONED (1) (0)

55 DID YOU HAVE ANY COMPLAINTS ABOUT THE MOVE IN ANY OF THE FOLLOWING

RESPECTS:

IF YOU DID, WRITE "1" IF NOT, PLEASE WRITE "0"

SLIGHT DAMAGE TO SOME FURNITURE [02]26 1505 3314

[INVALID PUNCHES 1]

[BLANKS 958]

MODERATE DAMAGE TO SOME FURNITURE [02]27 177 4228

[INVALID PUNCHES 3]

[BLANKS 1370]

SEVERE DAMAGE TO SOME FURNITURE [02]28 65 4309

[INVALID PUNCHES 3]

[BLANKS 1401]

SOME FURNITURE OR GOODS MISSING (STOLEN OR LOST) [02]29 333 4117

[INVALID PUNCHES 1]

[BLANKS 1327]

A FEW GLASS, CROCKERY OR FRAGILE ITEMS BROKEN [02]30 635 3872

[INVALID PUNCHES 3]

[BLANKS 1268]

SEVERAL GLASS, CROCKERY OR FRAGILE ITEMS BROKEN [02]31 22 4328

[INVALID PUNCHES 3]

[BLANKS 1425]

MANY GLASS, CROCKERY OR FRAGILE ITEMS BROKEN [02]32 3 4342

[INVALID PUNCHES 1]

[BLANKS 1432]

SLIGHT DAMAGE TO ACCOMMODATION [02]33 788 3699

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

[INVALID PUNCHES 0]

[BLANKS 1291]

SOME DAMAGE TO ACCOMMODATION [02]34 48 4305

[INVALID PUNCHES 0]

[BLANKS 1425]

HEAVY DAMAGE TO ACCOMMODATION [02]35 6 4327

[INVALID PUNCHES 1]

[BLANKS 1444]

PLEASE DESCRIBE BRIEFLY ANY OTHER LOSSES: [02]36 15 831

[INVALID PUNCHES 0]

[BLANKS 4932]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q041

[02]37

56 DID MEN UNLOAD FURNITURE INTO CORRECT ROOMS?

YES (1) 5214

NO (2) 228

NOT APPLICABLE (3) 268

[INVALID PUNCHES 3]

[BLANKS 65]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q042

[02]38-[02]40

57 IF ANY OF YOUR POSSESSIONS, OR ANY PART OF YOUR HOME, HAD BEEN LOST,

BROKEN OR DAMAGED, PLEASE SAY HOW MUCH DAMAGE, ESTIMATED IN POUNDS

[STERLING] HAD BEEN DONE

IF NO LOSS OR DAMAGE, WRITE "0"

HUNDREDS TENS UNITS

$ [ ] [ ] [ ]




------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q043

[02]41

58 DID YOU NOTICE ALL DAMAGE WHICH HAD OCCURRED BEFORE PAYING REMOVERS' BILL?

YES (1) 1774

NO (2) 1426

[INVALID PUNCHES 6]

[BLANKS 2572]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q044

[02]42

59 WERE THE CONTENTS OF YOUR HOME INSURED AGAINST LOSS OR DAMAGE WHILE BEING

MOVED?

NO (1) 566

YES, THROUGH THE REMOVALS FIRM (2) 4111

YES, AS PART OF YOUR HOME INSURANCE POLICY (3) 685

YES, IN A SEPARATE POLICY YOU TOOK OUT (4) 253

YES, INSURED BY YOUR EMPLOYERS (5) 34

[INVALID PUNCHES 11]

[BLANKS 118]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q045+

[02]43

60 DID YOU CLAIM FOR ANY LOSS OR DAMAGE?

YES (1) 678

NO (2) 4751

(GO TO Q 62)

[INVALID PUNCHES 1]

[BLANKS 348]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q045-01

[02]44

61 WHAT RESULTED FROM YOUR CLAIM?

THE INSURERS REPLACED OR REPAIRED DAMAGED ITEMS THEMSELVES (1) 180

THE INSURERS MADE FULL SETTLEMENT IN CASH (2) 259

THE INSURERS MADE PART SETTLEMENT IN CASH (3) 59

THE INSURERS REFUSED TO PAY (4) 31

OTHER (5) 125

PLEASE EXPLAIN

[INVALID PUNCHES 2]

[BLANKS 5122]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q046C

[02]45

62 LOOKING BACK, DO YOU THINK THE SERVICE YOU GOT FROM THE REMOVERS WAS:

EXCELLENT (1) 1737

VERY GOOD (2) 1953

GOOD (3) 853

SATISFACTORY (4) 780

POOR (5) 274

VERY POOR (6) 62

AWFUL (7) 56

[INVALID PUNCHES 0]

[BLANKS 63]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC D007

ANY OTHER COMMENTS

IF YOU WOULD LIKE TO ADD TO THE INFORMATION YOU HAVE GIVEN US, WE SHOULD BE

VERY INTERESTED TO READ WHAT YOU HAVE TO SAY; THOUGH WE CANNOT, UNFORTUNATELY,

ENTER INTO ANY CORRESPONDENCE.

ON THIS QUESTIONNAIRE, WE HAVE NOT BEEN ABLE TO LEAVE YOU AS MUCH SPACE AS YOU

MAY NEED. PLEASE WILL YOU WRITE YOUR COMMENTS ON A BLANK SHEET OF PAPER AND

ATTACH IT TO THE QUESTIONNAIRE.

IF YOU WOULD BE PREPARED TO SEND US COPIES OF CORRESPONDENCE, ESTIMATES OR

CONTRACTS, TO ILLUSTRATE ANY UNUSUAL POINTS MADE IN THIS QUESTIONNAIRE, WE

SHOULD BE VERY PLEASED TO SEE THEM. IF YOU DO SEND US ANY DOCUMENTS PLEASE WRITE

YOUR NAME AND ADDRESS ON THEM IF YOU WOULD LIKE THEM RETURNED.

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q047

[01]01-[01]05

[SERIAL NUMBER]

[THE RESPONDENT'S SERIAL NUMBER IS A 5 DIGIT

CODING IN COLUMNS 01:05 OF CARDS 01 AND 02.]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC Q048

[01]06

[SURVEY IDENTIFIER]

[THE SURVEY IDENTIFIER IS A SINGLE DIGIT CODING 6

IN COLUMN 06 OF CARD 01.]

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC D008

THANK YOU VERY MUCH INDEED FOR COMPLETING THIS QUESTIONNAIRE

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

#SSRC C001-99-99

*69011 001 EEEE RRR //

WHICH PART OF THE COUNTRY DID YOU MOVE*

:*

FROM/TO*

*69011 002< EEEE RRR //

WERE YOU REMOVING THE CONTENTS OF*

:*

DETACHED HOUSE/SEMI-DETACHED HOUSE/TERRACE HOUSE*

*69011 002< EEEE RRR //


:*

DETACHED BUNGALOW/SEMI-DETACHED BUNGALOW*

*69011 002< EEEE RRR //


:*

MAISONETTE/FLAT/FURNISHED ROOM(S)*

*69011 003 EEEE RRR //

HOW MANY ROOMS FULL OF FURNITURE WERE YOU MOVING?*

*69011 004 EEEE RRR //

ON HOW MANY FLOORS WERE THE ROOMS IN HOME YOU*

:*

LEFT/WENT TO*

*69011 005 EEEE RRR //

WAS THERE A LIFT IN THE BUILDING YOU*

:*

LEFT/WENT TO*

*69011 006 EEEE RRR //

WERE THERE ANY PARTICULAR DIFFICULTIES REMOVER FACED WHEN MOVING YOUR**

FURNITURE*

*69011 007 EEEE RRR //

WHAT WAS THE ONE MOST IMPORTANT REASON FOR CHOOSING THE FIRM YOU USED?*

*69011 008< EEEE RRR //

WAS THIS FIRM*

:*

RUN BY A DEPARTMENT STORE/RUN BY A CO-OP*

*69011 008< EEEE RRR //

WAS THIS FIRM*

:*

RUN AS A SUBSIDIARY OF ANOTHER BUSINESS/A LOCAL LIGHT-REMOVALS FIRM*

*69011 008< EEEE RRR //

WAS THIS FIRM*

:*

A LOCAL REMOVALS FIRM DEALING WITH LIGHT & HEAVY REMOVALS*

*69011 008< EEEE RRR //

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

WAS THIS FIRM*

:*

A LARGE REMOVALS FIRM WITH OFFICES IN YOUR AREA & ELSEWHERE*

*69011 008< EEEE RRR //

WAS THIS FIRM*

:*

PICKFORDS REMOVALS*

*69011 009+ EEEE RRR //

DID YOU GET ANY ESTIMATES FOR THE MOVE?*

*69011 009-01 EEEE RRR MOVE//

WAS THE ESTIMATE YOU ACCEPTED GIVEN IN WRITING?*

*69011 009-02+ EEEE RE: MOVE//

HAD REMOVERS WHOSE ESTIMATE YOU ACCEPTED INSPECTED YOUR HOME BEFORE**

GIVING THEIR ESTIMATE?*

*69011 009-02-01 EEEE RRR ESTIMATE//

WAS REMOVERS' ESTIMATE GIVEN IN WRITING?*

*69011 009-03+ EEEE RRR MOVE//

DID YOU INVITE MORE THAN ONE FIRM TO GIVE YOU AN ESTIMATE FOR THE COST OF**

THE MOVE?*

*69011 009-03-01 EEEE RRR MOVE//

HOW MANY ESTIMATES DID YOU GET?*

*69011 009-03-02 EEEE RRR MOVE//

WHAT WAS THE HIGHEST ESTIMATE YOU GOT? (TO NEAREST POUND)*

*69011 009-03-03 EEEE RRR MOVE//

WHAT WAS THE LOWEST ESTIMATE YOU GOT? (TO NEAREST POUND)*

*69011 009-04 EEEE RE: MOVE//

HOW MUCH WAS THE ESTIMATE YOU ACCEPTED?*

*69011 009-05 EEEE RE: MOVE//

DID ESTIMATE YOU ACCEPTED INCLUDE CHARGES STORAGE HOUSEHOLD**

EQUIPMENT BEFORE DELIVERY?*

*69011 009-06 EEEE RRR MOVE//

WAS ESTIMATE BASED ON A FIXED RATE PER HOUR FOR MEN,VAN(S) & MILEAGE?*

*69011 010 EEEE RRR //

HOW MUCH DID THE REMOVERS CHARGE YOU? (TO NEAREST POUND)*

*69011 011< EEEE RE: //

DID REMOVER'S BILL INCLUDE*

:*

ANY REDUCTION FOR DAMAGE TO YOUR PROPERTY OF BELONGINGS*

*69011 011< EEEE RE: //

DID REMOVER'S BILL INCLUDE*

:*

ANY REDUCTION MADE BECAUSE YOU WERE IN SOME PRIVILEGED POSITION*

*69011 012 EEEE RE: //

HOW DID YOU PAY THE REMOVERS?*

*69011 013 EEEE RRR //

IN WHICH YEAR DID YOU MOVE?*

*69011 014 EEEE RRR //

IN WHICH MONTH DID REMOVERS LOAD YOUR FURNITURE?*

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

*69011 015 EEEE RRR //

ON WHAT DAY OF THE WEEK DID THE REMOVERS LOAD YOUR FURNITURE?*

*69011 016 EEEE RRR //

WHO ARRANGED ON WHAT DAY THE MOVE SHOULD TAKE PLACE?*

*69011 017 EEEE RRR //

WAS THIS [DAY OF MOVE] DECIDED BEFORE OR AFTER THE ESTIMATE WAS GIVEN?*

*69011 018 EEEE RRR //

HOW LONG WAS THERE BETWEEN THE TIME YOU ACCEPTED REMOVERS' ESTIMATE &**

THE DATE OF THE MOVE?*

*69011 019 EEEE RE: //

HOW FAR WAS THE DISTANCE BY ROAD FROM THE HOME YOU**

LEFT TO THE HOME YOU WENT TO?*

*69011 020 EEEE RRR //

WAS THE REMOVER TAKING*

:*

YOUR FURNITURE ONLY/YOUR FURNITURE & SOMEONE ELSE'S IN PART LOAD*

*69011 021 EEEE RRR //

DID YOU ACCEPT REMOVERS' ESTIMATE*

:*

VERBALLY/IN WRITING*

*69011 022+ EEEE RRR //

DID ESTIMATE CONTAIN,IN DETAIL,THE REMOVERS' CONDITIONS FOR TRANSPORTING**

YOUR BELONGINGS?*

*69011 022-01+ EEEE RE: ESTIMATE//

TELL US IF YOU ASKED ANY CHANGES/DELETIONS BE MADE TO CONTRACT**

BEFORE YOU SIGNED*

*69011 022-01-01 EEEE RRR CONTRACT//

DID REMOVERS AGREE TO ANY CHANGES*

*69011 023< EEEE RRR //

DID THIS FIRM HAVE OFFICE(S) OR BRANCH(ES)*

:*

ONLY IN AREA YOU WERE LEAVING*

*69011 023< EEEE RRR //


:*

ONLY IN AREA YOU WERE GOING TO*

*69011 023< EEEE RRR //


:*

IN BOTH (RING THIS IF YOU MOVED ONLY A FEW MILES)*

*69011 024 EEEE RRR //

IS THIS FIRM A MEMBER OF THE NATIONAL ASSOCIATION OF WAREHOUSEMEN &**

FURNITURE REMOVERS?*

*69011 025 EEEE RE: //

WHAT DID YOU THINK OF THE SERVICE OF FIRM'S CLERICAL OR**

ADMINISTRATIVE STAFF*

*69011 026<+ EEEE RRR //

ON THE DAY OF THE MOVE,DID THE REMOVERS*

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

:*

ARRIVE AT THE PRE-ARRANGED TIME*

*69011 026<+ EEEE RRR //


:*

ARRIVE EARLIER THAN EXPECTED*

------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------

*69011 026<+ EEEE RRR //


:*

ARRIVE LATER THAN EXPECTED*

*69011 026<+ EEEE RRR //


:*

ARRIVE MUCH LATER THAN EXPECTED*

*69011 026<+ EEEE RRR //


:*

NOT SHOW UP AT ALL*

*69011 026-01 EEEE RRR MOVE//

PLEASE SAY HOW LATE REMOVERS WERE*

*69011 026-02< EEEE RE: MOVE//

TELL US IF REMOVERS*

:*

NEVER DID JOB AT ALL,& MADE NO ARRANGEMENTS FOR WORK TO**

BE DONE*

*69011 026-02< EEEE RRR MOVE//


:*

EVENTUALLY ARRANGED FOR SOMEONE ELSE TO DO JOB*

*69011 026-02< EEEE RE: MOVE//


:*

THEMSELVES DID JOB:BUT SOME TIME LATER THAN THEY HAD FIRST**

ARRANGED*

*69011 026-03 EEEE RRR MOVE//

HOW MANY DAYS DELAY DID THIS CAUSE YOU?*

*69011 026-04 EEEE RRR MOVE//

WERE YOU COMPENSATED FOR THE DELAY?*

*69011 027 EEEE RRR //

WHEN WAS THE PACKING DONE?*

*69011 028 EEEE RRR //

WHO PACKED THE SMALL ITEMS? (EG BOOKS,TOYS,CROCKERY)*

*69011 029 EEEE RRR //

HOW WELL WERE THESE ITEMS PACKED?*

*69011 030 EEEE RRR //

WHO,IF ANYONE,WAS IN YOUR HOUSE WHEN THE REMOVERS ARRIVED TO LOAD UP?*

*69011 031+ EEEE RRR //

DID YOU,OR THE PERSON ACTING ON YOUR BEHALF,RECOGNISE A FOREMAN AMONG**

THE REMOVAL CREW?*

*69011 031-01< EEEE RRR CREW//

IF YES,AS FAR AS YOU COULD JUDGE,WAS FOREMAN*

:*

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

EFFICIENT/REASONABLY EFFICIENT*

*69011 031-01< EEEE RRR CREW//

IF YES,AS FAR AS YOU COULD JUDGE,WAS FOREMAN*

:*

NOT VERY EFFICIENT/INEFFICIENT*

*69011 032 EEEE RRR //

HOW MANY MEN WERE THERE ALTOGETHER (INCLUDE FOREMAN)?*

*69011 033< EEEE RRR //

DID YOU THINK THE MEN WORKING UNDER THE FOREMAN WERE,IN GENERAL*

:*

EFFICIENT/REASONABLY EFFICIENT*

*69011 033< EEEE RRR //

DID YOU THINK THE MEN WORKING UNDER THE FOREMAN WERE,IN GENERAL*

:*

NOT VERY EFFICIENT/INEFFICIENT*

*69011 034 EEEE RE: //

DID YOU HAVE ANY COMPLAINTS ABOUT THE REMOVAL IN ANY OF THE [NAMED]**

RESPECTS*

*69011 035< EEEE RRR //

WERE REMOVERS SCHEDULED TO ARRIVE*

:*

ON SAME DAY AS THEY LOADED/THE DAY AFTER LOADING*

*69011 035< EEEE RRR //

WERE REMOVERS SCHEDULED TO ARRIVE*

:*

TWO DAYS AFTER LOADING/LATER THAN THIS*

*69011 036<+ EEEE RRR //

DID THE REMOVERS ARRIVE AT YOUR NEW HOME*

:*

AT THE PRE-ARRANGED TIME/EARLIER THAN EXPECTED*

*69011 036<+ EEEE RRR //


:*

LATER THAN EXPECTED/MUCH LATER THAN EXPECTED*

*69011 036<+ EEEE RRR //


:*

NOT AT ALL*

*69011 036-01 EEEE RRR HOME//

PLEASE SAY HOW LATE REMOVERS WERE*

*69011 036-02 EEEE RRR HOME//

PLEASE TELL US WHAT WENT WRONG*

*69011 037 EEEE RRR //

HOW MANY MEN WORKED ON THE UNLOADING OF THE VAN?*

*69011 038 EEEE RRR //

WHO,IF ANYONE,WAS IN YOUR NEW HOME WHEN THE REMOVERS ARRIVED TO UNLOAD?*

*69011 039+ EEEE RRR //

DID YOU TIP THE REMOVAL MEN?*

------------------------------------------------------------------------------------------------------------------------


------------------------------------------------------------------------------------------------------------------------

*69011 039-01 EEEE RRR REMOVAL//

IF YES,HOW MUCH TO NEAREST POUND ALTOGETHER?*

*69011 040 EEEE RE: //

DID YOU HAVE ANY COMPLAINTS ABOUT THE MOVE IN ANY OF THE [NAMED]**

RESPECTS*

*69011 041 EEEE RRR //

DID MEN UNLOAD FURNITURE INTO CORRECT ROOMS?*

*69011 042 EEEE RE: //

ANY OF POSSESSIONS,OR ANY PART OF HOME,LOST,*

BROKEN OR DAMAGED,SAY HOW MUCH ,ESTIMATED IN POUNDS*

*69011 043 EEEE RRR //

DID YOU NOTICE ALL DAMAGE WHICH HAD OCCURRED BEFORE PAYING REMOVERS' BILL?*

*69011 044 EEEE RRR //

WERE THE CONTENTS OF YOUR HOME INSURED AGAINST LOSS OR DAMAGE WHILE BEING**

MOVED?*

*69011 045+ EEEE RRR //

DID YOU CLAIM FOR ANY LOSS OR DAMAGE?*

*69011 045-01 EEEE RRR CLAIM//

WHAT RESULTED FROM YOUR CLAIM?*

*69011 046< EEEE RRR //

LOOKING BACK,DO YOU THINK THE SERVICE YOU GOT FROM THE REMOVERS WAS*

:*

EXCELLENT/VERY GOOD/GOOD*

*69011 046< EEEE RRR //


:*

SATISFACTORY/POOR/VERY POOR*

*69011 046< EEEE RRR //


:*

AWFUL*

------------------------------------------------------------------------------------------------------------------------

***** END OF CODE BOOK *****

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