IT Peace of Mind

Why is SoftControl the IT Maintenance Service Provider of Choice?

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Helping international companies boost capabilities and grow business since 1993.

IT Peace of Mind

Do You Need Your IT Up and Running?

Why Do I Need a reliable IT Partner?

Cost and its influence on IT

• The average annual salary of an in-house IT Manager is around 60,000 – 80,000 THB (source:

“Kelly Services Thailand 2013/13 Salary Guide”);

• Added has to be the cost of:

• Recruitment;

• Additional company benefits;

• Training to keep their skills up to date.

• If this is a price companies cannot afford, they are still left with large potential costs, including:

• IT downtime;

• Compromising the operation of your business;

• Staff spending many hours attempting to solve problems they do not completely

understand.

Lack of In-house Expertise

• Potential lack of space for an extra staff member;

• If company’s IT requirements peak, there won’t always be enough work to keep someone fully

occupied;

• Can’t justify a full-time, in-house employee;

Outsourcing to a company that offers unlimited IT support contracts provides flexibility to call for

support when in need of help, as if they were a dedicated member of staff.

Extend your in-house expertise

• Maybe you have a designated IT contact or a dedicated IT person in-house. You rely heavily on

them for the CONTINUITY of your IT and therefore your business;

• But what happens if they are already dealing with a crisis when another one comes along? Or if

they are on holiday or off sick when disaster strikes?

• What if there is a serious issue and they try everything they can think of, but nothing seems to be

helping?

Outsourcing to a dedicated IT firm will give you access to a full team of experts.

Lack of IT skills

• Recruitment is a tough, time-consuming and expensive process at the best of times;

• There are serious shortfalls in skilled IT engineers, since young engineers and developers in

Thailand are focusing on making smartphone apps and developing for trendy niches like

business intelligence (Sources: “Skilled Labour Shortfalls in Indonesia, the Philippines, Thailand,

and Vietnam” - A custom research report for the British Council June 2012, The Economist

Intelligence Unit” and “TechInAsia - October 4, 2013”)

• More than half of employers lack confidence in their ability to find people with the right skills for

their business

• If you are not from a technical background, how do you ensure you recruit the right people,

especially when IT skills are in such high demand?

With outsourcing, once you’ve selected the right IT partner, you have assurance of a highly-

trained team on hand at all times.

IT Peace of Mind

Reasons to Outsource IT Maintenance

Preventive Network Support and IT Consulting

Productivity

• If you don’t have an IT department, you might be thinking that it saves money keeping

responsibility for technology in-house and distributing it amongst your staff. The likelihood is that

it is dramatically reducing their productivity.

• More than half of employers are concerned about the ability of their employees to use

computers. Why? For 2012 percentage of establishments in Thailand using computer 23.5%,

and percentage of establishments in Thailand using internet 16.6% (Source – Thai National

Statistical Office).

• This is of concern, particularly if it’s those employees who are left to solve their own IT

problems.

Decisions on using latest technology

• Technology is transforming at a rapid rate. If there’s a new product, upgrade or tool available

that might be useful to your business, how will you know about it before your competitors do?

• Relying on advice of technology product providers may mislead your company based on

marketing gimmicks;

• Building a relationship with an independent and trusted IT services vendor will mean that you

have access to advice from people whose job it is to monitor the market, assess innovations

and work out whether they can benefit their customers.

• They will also gain advance intelligence and training via any industry partnerships they may

have.

Value added services:

• Are you worried about your network’s security? Are you concerned about fast operational

recovery in case of disaster? Are you interested in the business value from a mobile workforce?

Do you need bespoke software to optimise your business processes?

Your IT support provider may offer you a full range of additional consultancy services as a one-

stop shop;

The qualified provider makes recommendations that improve your systems and saves you

money.

Providing Constant care

• Chances are that your current IT strategy relies on a ‘break/fix’ set-up. This means that by the

time you know there is a problem, your business and staff’s productivity has already been

affected;

A competent and proactive IT support provider proactively monitors your systems, identifies any

issues and corrects them before you even notice, virtually eliminating downtime;

Furthermore they carry out diagnostics on your system, servers and network to prevent any

problems arising in the first place.

Risk Management

• Partnering with experts should not only mean that you experience fewer IT problems, but also

that someone outside your business is responsible in the event of a crisis;

• With the right service level agreement your provider is legally responsible.

IT Peace of Mind

While SoftControl Takes Care Of Your IT

Focus On Your Main Business

Assessment The system is analyzed and documented

Planning Align the IT system to meet with the business requirements, with

particular focus on the following areas:

IT Improvement Plan

IT Infrastructure deployments

Disaster Recovery Planning

IT Policy creation and implementation planning

Hardware &

Software Purchase

Policies and procedures for Hardware / Software procurement

Provision Hardware/Software (upon request only)

Maintenance

Monitoring

Controlling

Regular maintenance of IT Infrastructure

Diagnostic of IT Infrastructure problems with recommendations /

resolution

Monitor performance of the infrastructure both onsite and remotely (if

applicable) and make changes as necessary using standard based

processes;

Monitoring of corporate network;

Retiring Recommendation for retiring of obsolete hardware (data elimination, etc.);

Documentation

Reporting

Visiting reports (short report after each visit);

Monthly executive report;

IT Infrastructure system documents;

Logs report (if applicable).

Services Include:

IT Peace of Mind

Services and Consulting

We speak your language

Network Support & IT Maintenance

Network Support and IT Maintenance Packages

Silver Gold Platinum Custom

Onsite visits per month 1 2 4 custom

Helpdesk

Telephone support

during working hours

(Monday to Friday 8.30am-5.30pm)

Support limited to 2 Hours per Case before

escalation to onsite support

Monthly price, THB per month 25k 45k 85k custom

Support Level Description Hourly Rates

Desktop Support Basic tasks on desktop OS and office

applications

2,000 Baht

Server Support All support tasks on Servers and Network OS 2,500 Baht

Security Support Security related work; Firewall configuration 3,000 Baht

Special Applications Non-standard application (upon request) 3,500 Baht

Consulting (Executive) Analysis, Interpretation and Advise 4,000 Baht

• Contract term - 1 year.

• Both parties can terminate the agreement with 1 month notice prior to the expiry date, otherwise it

will automatically be renewed for the period of one year

• All services fees are subject to Thai Withholding Tax and VAT.

Additional and Out-of-scope Services

If Customer requests additional on-demand out-of-scope services in exceed of regular maintenance

support, we will apply the below rates with 10% discount.

IT Peace of Mind

Benefits

For more information:

9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, ThailandVoice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.net

Network Support & IT Maintenance

Reduced Cost • Saving salary of IT personnel

• Saving cost of:

• Recruitment,

• Additional company benefits

• Training to keep their skills up to date

• Potential eliminating of costs associated with:

• IT downtime

• Frustrating the operation of your business

• Staff spending their valuable hours trying to solve problems they do not completely

understand.

Improved In-house Expertise• No need for extra staff member;

• Consistent workload;

• Flexibility to call for support when in need of help, as if they were a dedicated member of staff.

• CONTINUITY of your IT and therefore your business;

• Access to a full team of experts.

Improved IT skills• No need for recruitment;

• Access to skilled IT engineers

• You always have a highly-trained team on hand at all times.

Improved Productivity:

Using latest technology for your business needs:

Getting value added services• Access to a full range of additional consultancy services as a one-stop shop;

• Getting proactive recommendations that could improve your systems and save you money.

Getting Constant care:• Proactive monitoring of your systems, identifying any issues and fix them before you even notice,

virtually eliminating downtime.

• Carry out diagnostics on your system, servers and network to prevent any problems arising in the

first place.

Reduced Risk

Focus on your own business

• You will focus more on your staff, your costs and most importantly, your clients and forget about

your IT.