Do Service Providers need CRM
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Transcript of Do Service Providers need CRM
![Page 1: Do Service Providers need CRM](https://reader034.fdocuments.us/reader034/viewer/2022042700/554f47f7b4c905423f8b4a8e/html5/thumbnails/1.jpg)
do you require one ?Enjay CRM for Service Providers
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This is what all IT Vendors Sell.
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Is this how you run your business.
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No proper KYC
do you really know your customer ?
!!
customer details are either in Tally or in Mobile or in
owners diary.
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Unhappy Customers
and unhappy with customersCustomer informs you that things are not working, no
internal mechanism to WARN.
!in absence of time/cost analysis, cannot decide which business to leave.
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No track of enquiries and opportunities
when even enquiries received cannot be tracked.
How can you think of strategy and target ?
!Do you get list of Visitors to your website? how do you
follow them?
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Unhappy Employees and unhappy with employees
In absence of Time and cost analysis, proper appraisal of employees is not available
!!
Lack of proper and simple appraisal system creates stress with employees.
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absence of Project
management all installations and
implementations are mini project, which overrun cost
and time both. !
involvement of internal teams, clients, consultants, vendors
makes it complicated.
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Revenue leak due to
mismanaged AMC
No timely alerts of AMC maturity. Paid calls/visits don’t get billed properly.
!Information of AMC is not
available in Realtime, when Support case is received.
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excuses, excusesand excuses, then few more excuses.
for not implementing CRM
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untrained staffIs it actually untrained ?
!think again, your staff is
more efficient that you can imagine.
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Un affordable ?
Is America developed country because it has good roads.
Or Does America have good
roads because it is developed country?
!CRM is INFRA, cannot be
ignored
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We are too small?
Big ones did not implement systems after becoming big. They became big because they implemented systems.
!If growth is priority, you need System driven organisation.
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Enjay CRM for Service ProvidersTalks to
tally, your telephone, your website, your team, you and your customers
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Detailed KYC What is the use of information if you cannot analyse it
Accounts Contacts leads
Unlimited categorisation and classification
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Marketing & SalesEntire Sales process Lifecycle
Targets Leads Opportunities Quotes
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Customer ServiceSupport, AMC, Visit/Calls.
Cases Bugs Calls Visits/Tasks Contracts
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Project ManagementAll installations are minor Projects
projects and Checklists Users Contacts Visits/TasksTeams
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Integrations and extensionsExtensions unlimited.
Website Integration
SMS Integration
Email Integration
Telephony Integration
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Automation personalisedAutomatic escalations, alerts and notifications
Escalations notifications AlertsTime & Cost
Analysis
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Track Team ActivitiesAutomatic escalations, alerts and notifications
Emails Calls
Documents MeetingsTasks
Notes
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Why Enjay for CRMWhat we add to “Normal SugarCRM”
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Why choose Enjay?Experience, expertise & Innovation counts
Kickstart Support Customisation Hosting
Experienced Implementation Team
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Making SugarCRM Sweeter
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Productivity Add-ons
Third Party Integration Add-ons