Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services...
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Transcript of Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services...
Do I Have the Best Website on the Planet or
What?Rene ErlandsonDirector, Virtual ServicesUniversity of Nebraska [email protected]
November 4, 2011Concurrent Session 2:00-
2:50JW Jones Student Union
Boardroom
Rachel ErbElectronic Resources
Management LibrarianColorado State [email protected]
IS Your Website the “Best”?
• Info quickly accessible?• Understandable language?
• ILL, Catalog, Journal
• Useful?• Attractive?
How to find out the reality?
What is a Website Usability Study?
• Measures user interactions with and perceptions of a website.
Website Usability Study Components @ UNO
• Usability Test (Core Task List)• Survey• Multiple Card Sorts
Usability Study Team
• Identify stakeholders within the Library.
• What roles will team members play• Investigator(s), Study Session
Administrators, card sort administrators, etc
IRB / IEC / ERB
• Does your campus have an IRB?• Principal Investigator certification?• Research parameters
• Children=18 or younger
• Obtain appropriate forms (exempt)• Find out deadlines/when committee
meets
Usability Test• How often?• How will data be collected?
• Video• Screen capture• In-person observer
• Session Administration• Self-administered• One-on-one• Multiple people in a testing session
• Duration
Constructing a Core Task List: Considerations
• What do you hope to learn?• Who uses the site?
• Include user group specific tasks?
• Who do you want to use the site?• What do you want visitors to be
able to do within the site?
Core Task List (con’t)
• Tasks should be“do-able”• NO trick questions!!!
• Results should be measurable– Task: Does the library own a copy of
The Iliad by Homer? • Clearly defined answer = measurability
Core Task List (con’t)
• Test instrument BEFORE submitting IRB application
• How long does it take to complete all tasks?» Expect in-experienced users to take longer (for
purposes of estimating session length)
Study Participants• How many?
• Identify user groups» Students» Faculty/Staff» Library student assistants» Library faculty/staff
• Minimum: User groups x 5
• Call for participants
Usability Test Sessions
• Adult Consent form• Self-administered• Thank you
Core Task List Evaluation
• Define success• UNO Ultimate goal = participant successfully
completes each task in less than 4 steps with no frustration
UNO Survey
• Affiliation• Participant perceptions• Site usage• Open ended questions
http://l.unomaha.edu/brickclick2011
• Session Slides• Core Task List Instrument• Core Task List Evaluation Forms• Survey Instrument• Adult Consent Form
Card Sort