Dmc 2011 Jan 12 Draft V 4 (4)
description
Transcript of Dmc 2011 Jan 12 Draft V 4 (4)
Digital Mail Centers:Improving Mail Centers in the
21st Century
Digital Mail Centers:Improving Mail Centers in the
21st Century
Chris Hauser, Sr. Account Executive, Kofax
Anthony Meadow, President, Bear River Associates
Peter Nirenberg ,TITLE , Image Architects
Robert Hahn, TITLE, Serco
Chris Hauser, Sr. Account Executive, Kofax
Anthony Meadow, President, Bear River Associates
Peter Nirenberg ,TITLE , Image Architects
Robert Hahn, TITLE, Serco
Agenda
• Who we are – Proven Partners
• What is a Digital Mail Center (DMC)
• Benefits
• MailCenter 21 • Overview
• Components
• Workflows
• Demo
• How to learn more / Q&A
Slide 2 Digital Mail Center
Kofax at a Glance
Successful for 20+ years• Acknowledged market leader in information capture
• Helping customers to optimize/automate their mission critical, document driven business processes.
Global presence• 1100 employees in 37 countries
• Global professional services organization
• Global support organization
• Development and product management in the US, Europe, Asia
Global partner ecosystem• 700+ certified Value Added Resellers in 60 countries
• System integrators, application providers, BPOs
Proven track record • 25,000 customers cross industries around the globe
Slide 3 Digital Mail Center
Bear River
• Founded 1985, entered tracking market in 1993
• What: comprehensive internal logistics• Inbound receiving for all types of accountable
mail and shipments• Outbound multi-carrier shipping and tracking,
domestic and international• Enterprise-wide internal tracking for priority
interoffice mail, files, backup tapes, assets, etc.
• Why: drive performance and best practices• Provide visibility, accountability & compliance• Improve service, manage to service levels• Increase efficiency, reduce expenses
• How: integrated web & mobile applications• Highly configurable item & workflow tracking –
allows you to work the way you need to work• Three-tier Web app deploys & scales globally• Metrics and performance management
Slide 4 Digital Mail Center
Image Architects
• Founded 20 years ago
• Digital mail and document imaging software and integration
• Mailcenter 21 member
Customers:
City of New York
Fidelity Investments
CGU Life Insurance
State of Washington
Federal Reserve Bank of New York
Slide 5 Digital Mail Center
Serco
• Global services provider to government, military, intelligence agencies
• Worked on ITS RFI, RFP
• Technical support for ITS and Star Receiver
Customers:
US Army
Air Force
Navy
Marine Corps
Department of Homeland Security
Department of State
US Postal Service
Slide 6 Digital Mail Center
The Case for Digital Mail Center (DMC)
Slide 7 Digital Mail Center
Bob Hahn
TITLE
Serco
Introducing Digital Mail Center 21
• What is a DMC?
• What trends in internal logistics drive the DMC?Trend Driver
Performance management Applying timely, accurate and objective metrics to improve mail operations & mgmt. decisions
Compliance Reduce risk via creating auditable processes that ensure/enforce compliance
Automatic mail sorters Replace manual labor, improve accountability at the piece or pouch level
Digital mail Reduce volumes delivered & associated labor (but increases volume of accountables)
Unmanned delivery points Reduce labor via delivery to mail slots, self-service parcel lockers, or monitored drop points
Offsite receiving centers Move receiving, sorting and security functions off-premises to shared facilities
Universal mail infrastructure Provide accountability, visibility and metrics for all locations, not just the largest corporate offices
Slide 8 Digital Mail Center
Problems with Paper
• Volume –too much paper
• Cost – too high compared to electronic transactions
• Risk – delay, loss, mis-filing, compliance issues
• Exceptions – too many complex physical paper flows
• Speed – paper is just slow
Slide 9 Digital CenterSlide 9
Benefits of a DMR
• Efficiency • Eliminate paper and manual intervention
• Reduce cost, cycle time, and risk
• Trackability
• Visibility
• Accountability
• Security
• Metrics
• Performance Analysis • Service levels
• Key performance indicators
• Accelerate decision cycles• Turns data and documents into process-ready information – at the point of entry
• Records Management & other Compliance Mandates
• Improve customer service
Slide 10 Digital Mail Center
Leveraging Technology for Business Processes
• Backfile Conversion
• Forms processing
• Parcel Tracking
• Certified Mail
Slide 11 Digital Mail Center
Participant Poll
• What from a DMC would be most beneficial to your organization?
1. Enhanced Tracking, Visibility, Security & Accountability
2. Improved Business Processes
3. Cost reductions
Slide 12 Digital Mail Center
MailCenter21
Slide 13 Digital Mail Center
Anthony Meadow
President
Bear River Associates
MailCenter21
Slide 14
Digital Mail Center Workflows
Slide 15 Digital Mail Center
Extensions of a Digital Mail Center
• Document capture
• Data capture• Forms, invoices, contracts, correspondence
• Automatic document classification• By image, text or both
• Workflow
• Archiving
• Document Management
Address Changes
Cancellations Complaints Applications Inquiries
Slide 16 Digital Mail Center
BearTracks from Bear River
• Modern, modular, advanced internal tracking system
• Inbound receiving & distribution
• Outbound: first mile, desktop shipping
• Accountable interoffice
• Workflows configurable by site or by function
• Easy to use Web interface
• Scales from one mailroom to global enterprise
• Strong emphasis on• Visibility & control
• Chain of custody
• Compliance
• Metrics & performance management
Slide 17 Digital Mail Center
M-Series Sorter from Tritek Technologies
• Handles everything that enters your mail center
• White mail
• Flats
• Magazines
• Newspapers
• Interoffice mail
• Overnight envelopes
• Optical Character Recognition • Automatically locates and reads
sender and recipient address blocks
• Reads printed and handwritten address blocks
• Captures USPS tracking numbers (certified, etc.)
• Images of front & back of each envelope sent to WebDOX
• Sort programs can be developed by you
Slide 18 Digital Mail Center
WebDOX from Image Architects
• Customer (end user) Capabilities
• Open & scan my mail
• Scan my mail & deliver
• Forward to someone else
• Shred/Junk
• Workflow Capabilities• Personal and Group Queues
• Public and Private Group Queues
• Queue Management
• Queue Aging Reports
• Security• Roles vs. Individual Security
Profiles
• Reporting Features• Built-in reports included
• Customer-written reports
• Categorization & Extraction• Automatic Document
Categorization
• Automatic Data Extraction
Slide 19 Digital Mail Center
Supports a range of scanners to suit your needs
• Opex, Kodak, Canon, Fujitsu, Panasonic• Opex machines can open and extract mail
• System can detect items left in envelopes
• Will be used to scan mail contents that are transferred to WebDOX
• Some sit on desktops and can scan 150 pages per minute
Slide 20 Digital Mail Center
Demo
Slide 21 Digital Mail Center
For More Information:
• Submit questions via the WebEx Q&A chat link on the right side of your screen
• Visit us at the MPSA: May/June 2011 in _________
• Visit us at Mailcom: Feb 28 - Mar 3, 2011, in Washington, DC
• Email us• Tony Meadow, Bear River [email protected]
• Peter Nirenberg, [email protected]
• Bob Hahn, [email protected]
• Chris Hauser, [email protected]
• Visit www. Kofax.com
Digital Mail CenterSlide 22