DKSH Japan K.K....DKSH in Japan DKSH Japan K.K. is the country’s leading Market Expansion Services...

Think Asia. Think DKSH.

DKSH Japan K.K.

DKSH Japan [email protected]/eng

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Contents

Message from the President 1Profile 2History and milestones 4Luxury & Lifestyle 6Performance Materials 12Technology 18Corporate responsibility 24DKSH worldwide 26Locations 28

Founded in Yokohama in 1865 by Her-mann Siber and Caspar Brennwald, the company has overcome many challenges over the course of nearly 150 years to be-come a major contributor to culture and business in Japan. Our strong roots result in our very unique way of doing business, where the cultures of Japan and Switzer-land - of Asia and Europe - harmoniously complement one another.

We have learned to steer a clear course among these two distinctive cultures, taking the best of both worlds to serve the constantly evolving needs of our busi-ness partners. Our reputation is founded on consistency in partnerships and long term engagement. We are proud of our employees who are still driven by the same pioneering spirit that inspired our founders.

Japan is a highly sophisticated and com-plex market with high entry barriers for western companies. Regardless of whether the business partner is a multinational or a medium-sized company, and no matter whether consumer goods, specialty chem-icals and ingredients for food/cosmetics, or advanced machinery are involved, our DKSH specialists know what makes Japan tick and have a deep understanding of the needs of our Japanese business partners.

At the same time, we assist Japanese companies to sell their products in the markets they wish to enter, making full use of our brand strength and compre-hensive network across both Europe and Asia. For Japanese and European companies alike, we provide the ideal mix of sourcing, marketing, brand building, sales, distribution, and after-sales services.

We are continuously enhancing our capability across the entire value chain in order to earn the trust invested in us and actively work with our business partners to expand their business for our mutual benefit.

I was born and raised in Japan, and I am very familiar with Asian culture. I feel very strongly for this country and consider it both my duty and a privilege to serve as a bridge between east and west.

I would like to thank all our business part-ners for their continued support and trust in DKSH.

Message from the President

Our reputation is founded on consistency inpartnerships and long-term engagement.Dr. Peter A. KaemmererRepresentative Director and President of DKSH Japan K.K.

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DKSH in JapanDKSH Japan K.K. is the country’s leading Market Expansion Services provider with a focus on consumer and luxury goods, specialty chemicals, pharmaceuticals and food ingredients, as well as technology products. We provide sourcing, sales, mar-keting, distribution and after-sales services to help companies grow their businesses in Japan.

Our unique business model is based on our unrivalled market expertise and time-proven ability to bridge cultural gaps between east and west. As brand builders and distributors, we offer comprehensive service packages and solutions for specific market segments and niche applications. Established and operating in Japan since 1865, we have acquired the trust and loyalty of a wide network of clients and customers from Asia Pacific, Europe, and the Americas.

Our organizational structure reflects the three main operational pillars, sup-ported by the corporate functions of Fi-nance and Services, on which our business is built:• Luxury & Lifestyle• Performance Materials• Technology

Market Expansion ServicesWe help companies grow their business in new and existing markets. We expand their access to knowledge, their sourcing base, their revenue opportunities, and their market shares. Providing business partners with a comprehensive package of services to reach their goals is what we call Market Expansion Services.

What we doOur business is more than just the exchange and promotion of goods. It is a service philosophy that takes profound responsibility for the goods and brands of our clients. It is a proactive approach to providing strategic advice, market information, and insights through our vast network of industry experts. It is the re-sourcefulness and ability to solve even the most specific problems. It is a genuinely customer-centric approach of knowing and handling products, building brands, and expanding brand equity.

We work in the interests of our clients and customers in the spirit of true partner-ship. Our market insight and pan-regional network combine to offer a sustainable approach to sourcing, sales, marketing, distribution, and after-sales services. Being part of the global DKSH Group enables DKSH Japan K.K. to be your reliable and strategic partner for growth.

Profile

Company name DKSH Japan K.K.

Main office 3-4-19, Mita, Minato-ku, Tokyo 108-8360, Japan

Established November 28, 1865

Incorporated September 13, 1965

Capitalization JPY 1.6 billion

Shareholder DKSH Holding Limited Zurich, Switzerland (100%)

Number of employees 300

Description of business Service providers of various products for the luxury and lifestyle, performance materials, and technology industries.

• DKSH in Japan• Market Expansion Services• What we do

DKSH builds bridges connecting worldwide business

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1865On May 28, the industry and trade delega-tion from the Swiss Government officially arrives in Edo aboard the Dutch steamship Medusa. Accompanying the mission is 24 year old merchant Casper Brennwold

1865In a letter from London dated November 28, the establishment of Siber & Brennwald in Yokohama is announced, with capital of GBP 10,000. Brennwald names Hermann Siber as his partner.

1866Caspar Brennwald is appointed Swiss Consul in Japan and granted the right to own land by the Emperor.

1872-1874The firm helps setting up Japan’s first gas light system for Yokohama and Ginza, in co-operation with merchant Kaemon Takashima.

1888Robert Hegner von Juwalta, nephew of firm founder Hermann Siber, joins the manage-ment of Siber & Brennwald.

1900The firm’s name is changed to Siber, Wolff & Co.

1903The firm receives an award from Baron Masanao Matsudaira, President of Dai Nihon Silk Yarn Industry, for its achievements in Japan’s silk yarn industry.

1906-1921The firm’s name changes to Siber Hegner &

Co. in 1910. Branches are opened in Kobe, Osaka, Tokyo, and Shanghai.

1923The Great Kanto Earthquake devastates the firm’s Yokohama headquarters, with total damage estimated at more than CHF 10 mil-lion.

1932The firm is reorganized as a stock company. The headquarter is moved to Zurich, Switzer-land.

1941-1945Asian trade comes to a standstill during World War II. SiberHegner managers in China and Japan act as representatives of the International Committee of the Red Cross (ICRC). In Japan, the ICRC’s headquarter is located in the main SiberHegner office from 1944 to 1994.

1964SiberHegner Holding Ltd. is established in Zu-rich. The group is restructured, with branches in the Far East region becoming independent corporations over the next year.

1965On the firm’s 100th anniversary, Nihon SiberHegner K.K. is established as a Japanese corporation.

1974SiberHegner Holding Ltd.’s capitalization is increased to CHF 10 million and simul-taneously stock options are granted to all employees in the Group.

1992The Isogo Service Building is completed. Condirama Japan, the Food Application Laboratory, and the Quality Control Labora-tory are established.

1993Nihon SiberHegner headquarters moves to the SiberHegner Mita building in Tokyo. The Distribution Center opens in Fukuroi, Shizuoka Prefecture.

2002SiberHegner Holding Ltd. merges with Di-ethelm Keller Services Asia Ltd. on June 19, forming DKSH Holding Ltd.

2008Nihon SiberHegner K.K. merges with Desco Luxury (Japan) Ltd. All operations are taken over and continued by Nihon SiberHegner K.K.

2009The company name changes to DKSH Japan K.K. DKSH Japan K.K. takes over all business operations from Michael Weinig Japan K.K.

2010Mikron Machining transfers their machining business to DKSH

2011DKSH establishes the Fantree ScholarshipFoundation.

2012DKSH Holding Ltd. is listed on the SIX Swiss Exchange

140 years of progress in JapanSince its inception, DKSH Japan’s develop-ment has been closely connected with the history of Japan. Hermann Siber and Caspar Brennwald founded their trading company in Yokohama in 1865, when they were young men in their twenties. Their company seat, Yokohama Ko 90-ban Kan, conveniently named after its address, soon established itself as the heart of Japan’s silk trading activities. The company later went on to help set up the gas light

system for Yokohama and Ginza, and also began importing watches and machinery from leading Swiss manufacturers. It was renamed Siber Hegner & Co. in 1910. Its reputation as a trading company grew rapidly despite several setbacks: a ware-house fire, several wars, and the Great Kanto Earthquake in 1923. The company’s survival is indeed testimony to its resilience and adaptability. The firm entered a new era in 1932, when the company’s head-quarter was moved from Yokohama to

Zurich, Switzerland. SiberHegner Holding Ltd. continued to grow, opening branches throughout the world and becoming an important player in key markets. On the occasion of the company’s 100th anniver-sary in 1965, it was formally incorporated in Japan as Nihon SiberHegner K.K. After becoming part of DKSH Group in 2002, the company changed its name to DKSH Japan K.K. in April 2009.

History and milestones

Caspar Brennwald (1899)

Hermann Siber (1900)

Outside view of Siber & Brennwald's headquarters (1886)

Company headquarters in Yokohama (1885)

Arrival of the Swiss delegation in Edo(May 28, 1863)

Swiss delegation (Casper Brennwald is third person from right)

Award for achievements in Japan's silk yarn industry (1903)

Silk reelers (1928) 100th anniversary celemony (1965)

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New and unique marketing styleIn 2007, we opened Faber-Castell Tokyo Midtown, our flagship boutique for Faber-Castell, a German maker of top-end writing, drawing, and coloring supplies. With the opening of this flagship store, we created the only venue in Japan for visitors to truly experience the unique world of Faber-Castell.

Bringing a wide variety of global brands to Japan A business segment of DKSH’s Business Unit Consumer Goods, we draw on our experience developed over nearly 150 years of operations to provide high-quality services for global brands. Leveraging our market expertise, we are proud to intro-duce a selection of outstanding brands for which we have steadily built their brand profile and market share.

Our servicesIn Business Segment Luxury & Lifestyle, our services fall into three main catego-ries:

1. Diversifying distribution channelsAs the exclusive distributor for our clients’ brands, we work hard to raise the aware-ness for each brand. We help our clients gain market insights to what customers and end consumers want, And with this

information, we provide tailor-made solutions for the selling, marketing, and distribution of our clients’ products.

Our marketing activities are always professional, based on a disciplined and long-term approach as we work together with our clients to enhance each brand’s profile. In providing these services, we consistently follow the strategy that ac-cords first priority to our customers’ and end consumers’ satisfaction.

In 2005, we launched retail operations for this business segment to better serve the needs of our clients in this competitive market.

2. Customer serviceOur customer service operations provide a point of contact for end-consumers, promptly answering inquiries fully and accurately. Inquiries range from new products and sales outlets to handling of advertisements.

3. Technical serviceOur technical service specialists play a piv-otal role in marketing, consumer relations, and achieving customer satisfaction.

These professionals are responsible for the careful maintenance for our consum-ers’ goods and sell accessories according to their needs. They also lend their technical skills to support marketing and sales, and are able to explain to customers the construction, mechanisms, and other points of the products we handle. If any problem, however slight, is found in the products we receive from overseas, our technical service specialists will contact clients to work out an immediate improve-ment plan. The role of our technical staff is to serve as the toughest customers in Japan, a consumer market ranked as the world’s most discerning and demanding.

Luxury & Lifestyle

Business Lines• Watches• Accessories & Apparel• Consumer Health

Retail• Faber-Castell boutique Tokyo Midtown

Careful maintenance of products Faber-Castell Boutique Tokyo Midtown

Faber-Castell boutique Tokyo Midtown

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Corum Graham Harry Winston Parmigiani Fleurier

The distribution of watch brands has always been a strategic pillar of our com-pany’s Luxury & Lifestyle activities.

We have a well-established reputation as successful brand builders, drawing on a wealth of experience and expertise. For more than a century, our company has successfully managed many prestigious watch brands and established a strong presence for them in Japan. Today, we represent a complementary portfolio of clearly positioned luxury watch brands, managed by a specialized team of com-petent, and highly motivated sales and marketing professionals. DKSH has a track record of building successful partnerships with Japan’s leading watch retailers based on mutual respect, a long-term view, and a shared passion for horological master-pieces.

The lifestyle watches we handle range from models that capture the latest fash-ions to classic timepieces.

Luxury watch brands• Maurice Lacroix• Ulysse Nardin• Corum• Graham• Harry Winston• Parmigiani Fleurier

Lifestyle watch brands• Timex• Tendence• Mondaine• Puma Time

Maurice Lacroix TimexUlysse Nardin Tendence

Mondaine Puma Time

Watches

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We handle a full line-up of products ranging from limited-edition fountain pens of exceptionally rare value, stylish writing materials for everyday use, note-books, and high-quality writing, drawing,

and coloring supplies that are not only respected by professionals but also well-loved by children.

Safety products“Introducing the world’s top brands in safety equipment.” Guided by this motto, we import a variety of safety equipment from the world’s leading producers, all carefully selected for their depth of technological of expertise and wealth of experience in the field.

In recent years, we have also started putting greater focus on the environ-mental area, offering devices that protect against dioxin, asbestos, influenzas, and other hazardous substances. We are expanding our range of safety products,

such as gloves with resistance to chemi-cals, needles, and cutting, aimed to pro-tect a worker’s hands from injury during debris removal.

Healthcare productsFor general consumers, we offer a range of products united under the theme “sim-plicity and relaxation.” This lineup includes perennial best-sellers such as Silencia earplugs and Ibiki Silencia antisnoring devices.

We are proud to offer a selection of top brand products from leading overseas

healthcare companies, principally from Europe and America.

In each of these fields, our team of marketing specialists carefully studies and analyzes an array of potential products, developing sustainable brands that serve the health and comfort of consumers. We offer the best of these products throughout Japan, via pharmacies, general drugstores, and supermarkets.

Accessories & Apparel Consumer Health

Accessories & Apparel brands• Graf von Faber-Castell• Faber-Castell• Lamy• Filofax• Letts

Consumer Health main brands• SILENCIA• SILENCIA PRO• Sperian• Univet• MCR Safety• Bollé Safety

Graf von Faber-Castell

Filofax Bollé SafetyLamy SILENCIA

Faber-Castell Univet

Letts MCR Safety / Hexarmor

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Safety, Environment, Quality andRegulatory Affairs (SEQRA)Protecting the health and safety of all our stakeholders is an integral part of our operations and therefore a primary responsibility of management on all levels. We comply with all legislations and associ-ated codes of practices applicable for each country and specific industry. Our profes-sional and independent SEQRA teams around the world proactively support operations, allowing a smooth execution of all our transactions from origin to final destination.

To guarantee compliance with Japa-nese regulations, we work closely with our suppliers and sourcing offices to make sure that all levels of quality and safety are met right from the start. Our special com-petency center for the European REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) regulation which, along with our many compliance competence centers all around the world, provides effective support for our business

partners and is affiliated with the EU base in Lyon, France.

Quality Control Laboratory(Technical Service Center Isogo)Our Quality Control Laboratory is equipped with the latest analytical equipment to ensure the safety and quality of Active Pharmaceutical Ingredients (API) and veterinary drugs. We ensure full compli-ance with all applicable standards and regulations such as Japan’s Pharmaceutical Affairs Law. We aim to be the partner of choice for domestic, and overseas phar-maceutical companies, supporting them in the introduction of APIs, additives, and pharmaceutical intermediates to the Japa-nese market. In-house acceptance tests are carried out in compliance with Good Manufacturing Practices (GMP) standards.

We market and distribute specialty chemi-cals and food ingredients, enabling our business partners to increase their com-petitiveness, achieve growth, and expand their market share. We connect Europe, Asia, and the Americas providing instant access of best selected products to local markets. Our professional team seamlessly manages the entire supply chain from clients to customers, offering global sourc-

ing access, application research, market analysis, sales, marketing, distribution, lo-gistics, and after-sales services. Effectively, we provide integrated and tailor-made services meeting to our business partners’ needs.

Our sourcing servicesWith local teams in four continents we provide customers access to the world's

finest suppliers. Compliance management, product registration, supplier auditing and certification, quality assurance, and on-site monitoring of trial production runs are part of the services we offer. Through standardized processes and integrated IT platforms we are able to give fast and reli-able feedback covering all aspects of the markets.

Performance Materials

Business Lines• Food & Beverage Industry• Personal Care Industry• Specialty Chemicals Industry• Pharmaceutical Industry

Quality Control Laboratory• �Quality control of Active

Pharmaceutical Ingredients (API)• Registrations and documentations• In-house acceptance tests

Quality Control Laboratory in Isogo, Yokohama

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For new and unique beauty productsTrends in the cosmetics world are

changing every second and there is a constant search for novel cosmetic ingredients. Consumers increasingly desire to purchase new or unique cosmetics products at prices at which they feel they have gained something of value, and cosmetics companies strive to respond to this trend accordingly. DKSH has inple-mented a system introducing ingredients and relevant information to satisfy these companies’ needs. We carefully select cosmetic ingredients for which safety and performance have been proven; gathering the latest market trends from Europe and globally, while capitalizing on the global network of the DKSH Group to optimize distribution.

In recent years, the Japanese cosmetics industry has started establishing business relationships with markets in Asian coun-tries. The service we provide in collabora-tion with other DKSH Asian offices is one of our remarkable strengths.

Looking internally, new ingredients

and new technology developed in Japan have gained leadership positions in the global cosmetics industry. We also place emphasis on expanding Japanese-born ingredients and technology to the world, through our global network.

Food application laboratoryWe design and customize food products to meet the highest requirements of our customers. Our Food Application Laboratory offers a comprehensive service package that includes the development and trial of new flavors, natural colorings, natural emulsifiers, and stabilizers used for the creation of innovative products.

Condirama JapanOur confectionary training and develop-ment center, Condirama Japan, serves as a base for our research into confectionary technologies, providing a source of inno-vative ideas for bakery and confectionary applications. Condirama Japan is well-known for i ts advanced training of confectionary and pastry chefs.

Food & Beverage IndustryThanks to our vast sourcing network we are able to offer highest quality ingredi-ents for food and beverage applications, bridging seasons with alternative sup-pliers around the globe. In addition, our

Technical Service Center supports product development and customization as well as idea generation and conceptualization.

The segments we serveFrozen/dried fruits and vegetables, canned fruits, and fruit/vegetable juice concen-trates are the main products handled in the Beverage and Dairy segment. Key quality characteristics to ensure highest freshness and quality standards are “natu-ral, wild, and organic” all sourced from markets in Europe, South America, the Middle East, southern Africa, and South East Asia.

In the Confectionary & Bakery seg-ment we offer flavorings, emulsifiers, thickeners, sweeteners, colorings, intensi-fiers, spice oils, spice oleoresins, season-ings, and cereals.

Our Food Services team offers a broad range of products that start with highquality couverture chocolate and sta-bilizers for whipped creams and mousses, concentrated fruit pastes and spirits with 60% alcohol content, and continues with

Italian wine, olive oil from Greece, and sauce bases manufactured in the United States. In cooperation with Condirama our specialized staff not only supply our cus-tomers with high-quality ingredients, but also a wealth of new confectionary ideas. We count hotels and restaurants amongst our customers as well as supermarkets, convenience stores, and the airline cater-ing industry.

Paying keen attention to clinical data and efficacy studies, our Food Supple-ments & Nutrition team introduces our customers to functional and nutrition-enhanced ingredients from all over the world. This includes dietary fibers, eyecare ingredients, anti-oxidants, functional in-gredients to prevent age-related memory and cognition decline, or to support the intestinal microflora.

Food & Beverage Industry Personal Care Industry

Industry Clusters• Beverage & Dairy• Confectionary & Bakery• Food Services• Food Supplements & Nutrition

Personal Care IndustryMain products and country of production• �Product: antioxidants, surfactants,

brightening, agents, coating agents, emulsifiers, lubricants, solubilization, desiccants, moisturizers, base, viscos-ity, modifiers, solvents, solubilization, agents, dispersers, active components

• �Country of Production: Australia, Belgium, Brazil, China, France, Ger-many, India, Italy, Japan, Malaysia, Philippines, Republic of Korea, South Africa, Spain, Switzerland, Tahiti, United States. etc.

Food & Beverage IndustryMain products• Dried/frozen fruits and vegetables• �Canned fruits, fruit and vegetable

juices• Couverture chocolate• �Stabilizers for whipped creams and

mousses• Italian wine and Greek olive oil• �Emulsifiers, thickeners, sweeteners,

colorings, intensifiers• �Spice oils, spice oleoresins, season-

ings, and cereals• �Dietary fibers, eye care ingredients,

antioxidants• Functional ingredients

Condirama Japan

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Cost-effective solutions combined with top-quality productsThe demand for novel and innovative pharmaceuticals and the need for costef-fective generics is growing globally at a fast pace. With nearly 50 years of experi-ence in servicing Japan’s pharma industry, we are perfectly positioned to play a crucial role between suppliers around the world and local pharmaceutical compa-nies.

The industries we serveFor pharmaceutical formulations, we import and distribute active pharmaceuti-cal ingredients (API) and pharmaceuticals in dosage forms. In collaboration with our Quality Control Laboratory, we offer support services that obtains approval and license procedures under Japanese regula-tions and quality inspections in accord-ance with Japanese Good Manufacturing Practices (GMP).

For customers requiring materials for their production of APIs, we offer though our global sourcing team a broad range of JGMP compliant intermediates.

The power and speed to make innova-tion happenOver the past decades we have built a solid reputation as a leading distributor to many key segments within the specialty chemicals industry. Fully understanding our customers’ needs allows us to offer tailor-made solutions in combination with cost efficient sourcing support.

The industries we serveWe handle both organic and inorganic chemical products. Our expertise and know-how in the chemical industry with its advanced technologies has become well recognized. As a result we are increasingly focusing on functional chemi-cals and high-end specialty intermediates.

Thanks to close relations with key decision makers in research and develop-ment and new product development, we are able to identify trends at the earliest stage. Our vast network and partnerships with well-known suppliers, e.g. in Europe, allows us to tap into unique and state-of-the-art technologies and processes. Today, many of our products are sold into high-

tech applications such as liquid crystals, semiconductors, UV inks, resist inks, specialty paints, and coatings.

Furthermore, we supply the Japanese market with catalysts, adsorbents, and catalytic ingredients in combination with tailor-made services and after-sales support. The close cooperation with our customers allows us to play a vital role in pollution control and environmental protection.

Carrying a full range of application-specific, high-performance, and value-added polymers and fibers, we work closely with European and Asian fiber producers to meet the strictest specifica-tions of our end users.

On the export side we are one of the leading services providers of unique and innovative functional chemicals and addi-tives which find applications in a variety of industries such as paint, ink, coating, paper, polymer, adhesive, graphic, and electronic. Our customers are located in Asia, Oceania, North America, and Europe.

Industry Clusters• Graphics & Electronics• Paints & Coatings• Polymers, Fibers & Adhesives• Industrial specialties

Fine chemicals for printed circuit boards Quality control laboratory in Isogo (high containment laboratory)

Specialty Chemicals Industry Pharmaceutical Industry

Specialty Chemicals IndustryMain products• �Specialty intermediates for liquid

crystals• �Custom synthesis services offering

various unique technologies• Photo initiators and accelerators• UV monomers and oligomers• Additives for inks, paints, and plastics• Organic EL compounds• �Laser colorants and infrared/nearin-

frared colorants• PS-Plate and CTP materials• Ionic liquids• Nanomaterials• Rubber-mold releasing agents• Materials for functional polymers• �Various grades of catalysts and

related compounds• Materials for dye-sensitized solar cell

Pharmaceutical IndustryMain products• �Active substances for prescription

drugs, over-the-counter drugs, and quasi drugs

• �Active substances for animal health products

• Additives• �Specialty intermediates and fine

chemicals including various custom synthesis technologies

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Packaging MachineryAmong a wide range of highly sophisticat-ed food applications, we supply advanced packaging equipment such as molding, printing, labeling, filling, and sealing machines. For liquid-filling systems for food applications like dessert, yogurt, and beverages, we supply machines manufac-tured by world-leading suppliers that are in demand by Japan’s major producers of foods, beverages, and dairy products.

Food Processing MachineryIn fields such as coffee roasting, bread, butter, cheese, or in the fast food business dealing with such items as pizzas and hamburgers, we offer constant innovation by supplying various kinds of machines and systems to the steadily expanding domestic food industry.

The latest technologybacked by first-class serviceBusiness Unit Technology offers i ts customers a wide range of leading-edge technology solutions from noted Euro-pean, Asian, and US manufacturers. Our particular focus is on advanced machinery, high-tech instruments, consumables, and specialized metals, which are all strongly supported by a skilled and dedicated after-sales service team.

Technical servicesTo ensure that the equipment we sup-ply to our customers functions at peak performance at all times, we have service centers in Mita headquarters and Tokyo Ryutsu Center (TRC) near Haneda Airport as well as in our Osaka and Kobe offices to cover the Kansai region. The center’s specialist technicians, extensively trained by the equipment manufacturers, provide nationwide coverage, creating a prompt and effective after-sales service network.

To minimize downtime, our Service Center maintains a sophisticated logistic resource and a comprehensive inventory of spare parts. The center is equipped with a testing lab and demonstration rooms to support customers’ troubleshooting efforts by providing information and operator training. Our Service Center also provides top-quality maintenance service to ensure high-performance of equipment during its total lifetime.

Technology

Business Lines• Food & Beverage• Industry• Research• Advanced Metals• Energy

Product Groups• Packaging Machinery• Food Processing Systems

Maintenance service at customer locations Aseptic cup filling machine

Prompt and effective after-sales networkDemonstration of products

Cheese wrapping machine

Coffee roasting machine

Food & Beverage

Food & Beverage Main productsPackaging Machinery• �Cup/bottle filling and sealing ma-

chines (aseptic, semi-aseptic, open)• Filling, and sealing machines• �Ice cream processing, packing, and

wrapping machines• �Butter and margarine wrapping

machines• �Automatic supply and wrapping

machines for chocolates and cheeses

Food Processing Machinery• Shop roaster (1kg - 50kg)• Sample roaster• Coffee grinder (50kg/h - 5t/h)• Industrial coffee roasting plant system• Dough dividing and rounding machine• Dough sheeter• �Bread and pizza industrial produc-

tion line• Tabletting machine• Butter silo, butter pump, butter churn• Butter melter• Continuous butter production line

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Printing MachineryWithin the extensive printing industry, we mainly deal with specialized types of printing and processing machinery. We meet customer needs from a global point of view by serving firms in the paper processing, bookbinding, direct-mail, and business templates industries. In recent years we have branched out beyond the printing industry and started supplying laser format and imaging machines, representing the latest digital systems and processes in the world.

ElectronicsWe handle materials, consumables, and equipment for the renewable energy, nanotech and semiconductor industries.

Wood Processing Machinery Our Product Group Wood Processing Machinery covers the complete proc-ess chain from ripping to planning and profiling as well as optimization, offering leading-edge machinery from specialist manufacturers in Europe. We offer the

best solution to our customers using the latest technology.

Machine Toolswe provide high production machining solution for the manufacturing of complex high precision components with the ideal solution for our customers’ needs. Over 95% of ballpoint-pen tips in the world are made by products of our handling manufacturer.

Industrial SuppliesOur portfolio includes gear pump systems that are used for polymer production in the chemical industry as well as for pharmaceutical and other industrial ap-plications. We also handle gear pumps a n d s c re e n c h a n g e r s n e e d e d f o r plastics extrusion.

Coating EquipmentThe leading companies in industrial, car, and machine manufacturing rely on the high precision cutting tools we offer. So-phisticated CVD and PVD coating equip-

ment support the industry in producing advanced performance cutting tools. We also represent ADLC diamond coating Plasma CVD equipment for tribological surface treatment and medical applica-tions, e.g. knee implants.

Manufacturing Systems Our film stretching plants support new and innovat ive appl icat ions of e.g. biaxial-oriented PET and OPP films, which develop into high-end products such as semiconductors, electric components of hybrid cars and electric vehicles, and LCD displays of smart phones and TV flat screens.

Environmental Technology SolutionsThe reverse osmosis membranes we pro-vide for municipal drinking, waste water, and industrial water treatment have been supporting the specialized industry in Japan for a long time.

Industry

Product Groups• Printing Machinery• Electronics• Wood Processing Machinery • Machine Tools• Industrial Supplies• Coating Equipment• Manufacturing System• Environmental Technology Solutions

Industry Main productsPrinting Machinery• Attaching machines• Various feeders• �Pulp molding and paper packaging

plants• Digital photo imagers• Digital imaging data processing service• Inkjet printing

Electronics• Solar cell production lines• Ultrasonic homogenizers• Ultrasonic wire cleaning systems• �CNC lathe turning and milling ma-

chines

Wood Processing Machinery • �Planers and high-performance mould-

ers, Various small planers • Cross-cut rip saws, band saws

• Finger jointers, presses• Boring systems, CNC machining centers • Sliding table saws, panel saws• Edge banders, belt sanders, line painting

Machine Tools• Rotary transfer machines• Linear transfer machines• Wire processing machines• Tools

Industrial Supplies• Laser distance meters• Digital inclinometers• Water vapor microwave radiometers• Meteorological instruments• Centrifuges• Welding mark cleaners• �Pumps and systems for the polymer

industry• Extrusion pumps

• Chemical pumps• �Files for industrial use as well as jew-

elry, ski and horseshoe manufacture

Coating Equipment• �CVD/PVD coating system • �ADLC diamond coating, Plasma CVD

device

Manufacturing Systems• PET, OPP film stretching machine• Precision polishing machine

Environmental Technology Solutions• �RO membranes (water treatment and

sewerage system)• ��Photocatalytic products (paint coating,

air and water purification equipment)

UV inkjet printer CNC machining center for woodJet mill (left), ultrasonic homogenizer (right) Laser distance meter Film stretching machine

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DKSH Japan is a pioneer in exporting stainless steel sheets, fabricated titanium, and specialized metal products for high-end applications in Europe. We are also establishing Market Expansion Service for emerging markets.

TitaniumWe provide Market Expansion Service around t itanium and t itanium al loy products. We offer mainly Ti6Al4V ELI and Ti6Al7Nb products and also offer to

supply both mill quantities and Vendor Managed Inventory.

High-performance MetalsWe offer stainless steel, high nickel alloys, and other specialized metal products for chemical, petrochemical, medical, elec-tronic, and automotive applications.

Metal PowderWe offer metal powder products of stainless steels for MIM (metal injection

modeling) and PM (powder metallurgy sintering), and other metal powders mate-rials.

We carry a broad portfolio of quality products and are creating added value by offering the latest in technology and applications. We are your reliable one-stop-only partner offering fully integrated services, products, and dedicated profes-sionals.

PhotovoltaicsProduct Group Photovoltaics provides services and tailor-made solutions to Japan's photovoltaics (PV) industry. We of-

fer equipment and process auxiliaries for every stage of the photovoltaics produc-tion chain, from early silicon processing to final panel manufacturing. Our offering ranges from silicon to solar cells and mod-ules, or from manufacturing equipment to measuring instruments. Working with our customers for customization is another key support from DKSH. To deliver the highest quality and reliability, project design and management, combined with technical supervision and customer train-

ing, is offered in close conjunction with suppliers.

Our Business Line Research offers ap-plication solutions for chemical analysis, life sciences and surveying equipment, catering to private companies as well as universities and governmental institutions.

Lifescience EquipmentUniversities and research facilities as well as industrial companies in the biotechnol-ogy, drug discovery, food and chemical production benefit from the products represented in this part of our business.

Analytical InstrumentsOur analytical and laboratory instruments are used in research and development applications, quality control laborato-ries, universities, and research facilities throughout Japan.

Research Advanced Metals

Energy

Product Groups• Lifescience Equipment• Analytical Instruments

Product Groups• Titanium• High-Performance Metals• Metal Powder

Product Groups• Photovoltaics

Research Main productsLife Science Equipment• Protein analysis system• �Automatic protein crystallization

system

Analytical Instruments • Elemental analyzer• Nitrogen/protein analyzer• TOC analyzer• Water activity measuring instrument• Water vapor sorption analyzer• Water vapor permeation analyzer• Oxygen permeation analyzer• Tensiometer• Capillary viscometer• Thermostat, chiller• Modular micro reaction system

Advanced Metals Main products• Cold-rolled stainless steel products• Fabricated titanium metal products• Metal powders• Various special alloys

Energy Main productsPhotovoltaics• Screen printer system• RTP system• �Manufacturing process systems and

inspection systems for dye-sensitized solar panels

• �Laser process system for thin film solar

Thermostat

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at the time, which was conducted mainly in German but also in French, English, Italian, and Dutch. Historical records of Yokohama in early Meiji are rare as most of the related documents written by foreigners were destroyed by war or fire. The Brennwald diaries are precious piece of the historic record, describing first-hand the change of society witnessed in the Edo and Meiji era.

Disaster restoration support and volunteer activityDKSH believes that supporting community recovery from natural disaster and com-munity volunteerism are important ways to be a responsible company. When the earthquake and tsunami occurred in December 2004, DKSH helped rebuild an elementary school which was seriously damaged by the tsunami. We also donat-ed educational materials and equipment such as electric fans and sport gear to affected elementary schools in Thailand. In Myanmar, DKSH Group has been spon-soring humanitarian projects to support the area devastated by Cyclone Nargis in May 2008. DKSH employees from Japan and around the world voluntary donated toward this project. In Japan, after the East Japan Great Earthquake of March

2011, employees volunteered their time to help the restoration of their community. Some of the employees cleaned debris, while others helped rebuild the damaged fishery facility in Tohoku area. DKSH Japan supported this work by granting compas-sionate leave to employees who wanted to volunteer.

DKSH Fantree ScholarshipDKSH Japan K.K. has established the DKSH Fantree Scholarship Foundation to help students who lost their parents con-tinue their academic pursuits. The fund was established through generous dona-tions contributed by DKSH employees in 35 countries, with matching donations from the DKSH Group and from Diethelm Keller Holdings.

With support from the prefectural governmental office and high school principals committee, DKSH Japan started the scholarship in the summer of 2011. This scholarship covers monthly payments for sponsored students’ high school and university attendance, for a maximum period of seven years. In addition to the monetary support, we maintain a close relationship and dialogue with our spon-sored students.

Corporate responsibility

DKSH Japan contributes to Japanese society in a variety of ways, ranging from contributing to the historical studies of Japan to supporting the restoration activities following the Great East Japan Earthquake. Our mission is to give back to society as part of the local community.

The Brennwald diariestranslation projectCaspar Brennwald was a co-founder of DKSH Japan. The Brennwald diaries con-sist of 548 pages in five volumes, and cov-er the day-to-day events of a 16 year peri-od of his stay in Japan - from October 10, 1862, to February 2, 1878. The original manuscript and related materials are held by the families of the company founders in Switzerland and in the Swiss Federal Ar-chives.

Close collaboration with the Yokohama Archives of HistoryWorking with the cooperation of the Yokohama Archives of History (located in Naka-ku, Yokohama, Kanagawa Pref.),

the Yokohama Archives of History DKSH Japan have been engaged in a project to translate the Brennwald diaries in their entirety into Japanese. As the birthplace of the company, Yokohama has always been special to DKSH, and by doing this we hope to return something to the city.

With its completion, the Japanese translation of Brennwald diaries will not only be a record of DKSH’s history, but also reveal significant historical facts about early modern Japan, including details regarding Yokohama’s time of first contact to the western world.

The project was launched on Janu-ary, 2008. The translation project team includes eleven historians.

Japanese history highlighted in diariesCaspar Brennwald arrived in Japan at the young age of 24, as Secretary of Com-merce with the first official Swiss industry and trade delegation. Yokohama had just opened its port to foreign trade and was becoming a hub of commerce. The diaries cover the construction of modern factories

for the silk industry and the setting up of a gas company for the gas light system.

The diary also offers insights into the cosmopolitan nature of correspondence

• Brennwald diaries translation project• �Disaster restoration support/

volunteer activity • DKSH Fantree scholarship

Donation activity for Myanmar conducted in Japan Cleaning debris (kesennuma-city)

Swiss delegates is negotiating with the shogunates towards conclusion for the treaty of commerce

Five volumes of the Brennwald diaries

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Our network of unique scope and depthDKSH’s presence stretches across the globe. The Group operates in 35 countries through a comprehensive network of 630 business locations in Asia Pacific and 20 business locations in Europe and the Americas.

Europe and the AmericasDenmark PolandFrance SpainGermany SwitzerlandGreat Britain BrazilItaly USANorway Chile

Asia PacificAustralia MacaoBrunei MyanmarCambodia New ZealandChina PhilippinesGuam SaipanHong Kong SingaporeIndia Sri LankaIndonesia TaiwanJapan ThailandKorea VietnamLaosMalaysia

Market Expansion ServicesAs the No.1 in Market Expansion Services with a focus on Asia, DKSH helps other companies and brands to grow their business in new or existing markets. We offer our business partners tailor-made solutions along the entire value chain to support them in successfully achieving their objectives.

Facts and figures• ��Headquartered in Zurich.• �Publicly listed on the SIX Swiss Exchange

since March 2012• �Reliable outsourcing partner supporting

companies in growing their business in new or existing markets

• �Integrated services portfolio along the entire value chain, from sourcing, mar-ket entry consultancy, marketing and sales, distribution and logistics to after-sales support

• �Comprehensive, well-established net-work throughout Asia, and key markets in Europe, and the Americas

• �Four specialized Business Units: Consu-mer Goods, Healthcare, Performance Materials, and Technology

Megatrend Asia and outsourcingDKSH has been at home in the rapidly growing Asian markets for close to 150 years, making it ideally positioned to ben-efit from the dynamic economic growth in this region:• �Geographic focus is on the Asia Pacific

region, which generated 96% of our Group Net Sales

• �Growth in GDP, disposable income and purchasing power, local consumer spending and industrial production in Asia continue to surpass those of the Western world. Asia’s emerging econo-mies are becoming the drivers of global economic growth

• �Rising purchasing power and changing lifestyles of the emergent middle class are leading to increased consumer de-mand and the need for Western capital goods and components

• �Asian markets are evolving from being the “extended workbench” of the West to becoming promising domestic mar-kets, representing attractive expansion targets for Western companies

• �Companies that have earmarked Asia as their growth target are increasingly using services provided by specialist outsourcing partners to achieve market expansion. This allows them to avoid fixed overheads and risks while focusing on their core competencies

• �Strong increases in consumer demand throughout Asia are driving growth in inner-Asian business. Stagnating West-ern consumer markets are causing Asia’s export economy to transfer its focus into its own regional markets

DKSH worldwide

• �More than 24,000 specialists who know how to grow businesses and have built a network of personal relationships and individual local knowledge

• �650 business locations in 35 coun-tries

• �With our unique capillary distribution system, we serve more than 500,000 customers and 5,500 clients every day

• �With our state-of-the-art infrastruc-ture and 180 distribution centers we are able to provide tailor-made solutions

• Leading-edge IT platform processing 1 million transactions each month

The Matterhorn in Zermatt, Switzerland

Key performance indicators in CHF millions

2010* 2011

Net Sales 7,293 7,340

EBIT 195 238

Profit After Tax(continuing operations)

121 152

*Excluding Real Estate (disposed in 2010)

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DKSH Japan K.K. head officeDKSH Mita Building, 3-4-19, Mita, Minato-ku, Tokyo 108-8360

Luxury & LifestylePhone +81 3 5441 4515Fax +81 3 5441 4522

Performance MaterialsPhone +81 3 5730 7544Fax +81 3 5441 4536

TechnologyPhone +81 3 5730 7600Fax +81 3 5730 7607

Finance & AccountingPhone +81 3 5730 7311Fax +81 3 5730 7333

Business Process Management & ITPhone +81 3 5730 7681Fax +81 3 5730 7692

Human ResourcesPhone +81 3 5441 4505Fax +81 3 5441 4599

Osaka branchOsaka Toyota Building, 4-3-11, Minami Senba, Chuo-ku, Osaka 542-0081



Kobe officeMaya Pier, Nada-ku, Kobe 657-0854


DKSH Service Center-Isogo6-1, Shin Isogo-cho, Isogo-ku, Yokohama 235-0017


DKSH Distribution Center-Fukuroi2819, Yamashina, Fukuroi-shi, Shizuoka 437-0066


Technical Service CenterTokyo Ryutsu Center, BE4-1, 6-1-1, Heiwa-jima, Ota-ku, Tokyo 143-0006


Locations

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DKSH Japan K.K....DKSH in Japan DKSH Japan K.K. is the country’s leading Market Expansion Services...

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