Division of Information Technology Chuck Shomper Vice Chancellor / Vice President September 5, 2003...

Division ofDivision ofInformation Technology Information Technology

Chuck ShomperChuck Shomper

Vice Chancellor / Vice PresidentVice Chancellor / Vice President

September 5, 2003September 5, 2003

We are ITWe are ITBuilding the IT Community . . . TogetherBuilding the IT Community . . . Together

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Division-wide Communications Event to communicate information important to all IT staff members

Event Purpose:

– Celebrate the successes of 2003

– Communicate the challenges of 2004

– Better prepare us to be successful by improving our organizational knowledge

WelcomeWelcome

IT Community, September 2003

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Organization Virtual Tour via Photo Montage

Presentations by IT Management Team Moderated Question & Answer Session Break IT Division Values Workshop Door Prizes Additional networking and exhibits time

Program AgendaProgram Agenda


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IT VisionIT Vision


Be the leader in the creative use of advanced technologies to enhance instruction, research, administration, and outreach services, and to be the most successful higher education division in the country at delivering the best computer service to our students, faculty, and staff.

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IT MissionIT Mission


UHS IT will strive to meet the customers’ expectations by providing:

Best in Class Customer Service Superior Network and Server

Infrastructure Integrated, State-of-the-Art

Information Systems Proactive Security Leading Technology

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Visionary Leadership

Organizational and Personal Learning

Valuing Faculty, Staff, and Partners

Focus on the Future

Management by Fact

Baldridge Values*Baldridge Values*


* Advocated by the Malcolm Baldridge National Quality Program as core values of high performing organizations. More on these later during the Values Workshop.

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Strategy– Mission, Vision, Values, and identification &

prioritization of Goals and Objectives

Institutional Effectiveness– Organization improvement measures and reporting

progress

Div. Business Services Administration– Business management and human resource

functions of the division, legislative reporting, and university and divisional policies and procedures

Responsible for managing and providing leadership to the IT Division including:

Vice Chancellor / Vice Chancellor / Vice President OrganizationVice President Organization


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IT High Level Org ChartIT High Level Org Chart


Vice Chancellor /Vice President

Chuck Shomper

Computing & Telecommunications

Dennis Fouty

Enterprise Systems

Arun Jain

PeopleSoft Project

Bob Shortle

Security & Disaster Recovery

Steve Green

Technology Support Services

Betty Roberts

Division Business AdministrationNicole Broyles

Special Assistants Beverly Stevenson

Wanda Dotson

Houston Area Tech. Advance. Center

Jim Forrest

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IT Quality IT Quality Organization StructureOrganization Structure

Quality Council– Overarching responsibility for the IT Quality Program, and for sponsoring,

initiating, and guiding Cross-Functional Improvement Teams.

AVC/AVPs– Responsible for participating in the Quality Council, and sponsoring,

initiating, and guiding improvement projects within their areas.

Quality Advisor– Responsible for training and coaching improvement teams in his/her IT

organization.

Quality Office– Responsible for providing a Quality Orientation to all IT Division

employees, training and coaching Quality Advisors and Cross-Functional Improvement Teams, and coordinating Quality Council meetings.

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IT Quality Organization StructureIT Quality Organization Structure

Quality CouncilQuality Council

- Identify high level processes & process owners- Identify and prioritize organization’s improvement goals- Prioritize cross-functional improvement efforts- Monitor cross-functional improvement projects & teams- Celebrate improvement successes

AVC/AVP 2 Quality Council for Cross-Functional Improvement Projects

Quality Council for Cross-Functional Improvement Projects

Improvement Project A

Improvement Project A

AVC/AVP 1

. . .

Vice Chancellor / Vice President, AVC/AVPs, & IT Quality Coordinator

Improvement Project B

Improvement Project B

Improvement Project C

Improvement Project C

Improvement Project D

Improvement Project D

Improvement Project E

Improvement Project E

Improvement Project F

Improvement Project F

Improvement Project G

Improvement Project G

Improvement Project H

Improvement Project H

Improvement Project I

Improvement Project I

Quality Office

Quality Office

Quality Advisor

Quality Advisor

Quality Advisor

Quality Advisor

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2003 IT Improvement Projects2003 IT Improvement Projects


Communications– Improve external and internal IT communications, with

initial employee communications improvement focused on feedback from employees

Professional Development– Improve the IT Division’s development of its workforce

Customer Data Management– Improve IT-wide management of customer data

Three division-wide improvement projects initiated mid-Spring 2003 as a result of employee feedback:

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2003 IT Improvement Projects:2003 IT Improvement Projects:ResultsResults


Improved Employee Communications– “IT Community” communications event

– IT web site for distribution of information to employees and to provide a location at which important information can be shared:

www.uh.edu/infotech/quality

– Visability to Functional org charts for all IT Departments on IT employee web site

– More frequent email broadcast messages to employees

– In progress: Quality assured IT listservs to ensure messages are received by employees

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Improved Professional Development– Prioritized list of professional development

opportunities to be made available

– IT web site to provide a location at which IT professional development opportunities and knowledge can be shared:

www.uh.edu/infotech/quality

– New CBTs for requested professional develop-ment topics: Available to ALL IT employees at no cost to IT Department

– New Process Mapping methods and tools classes

– In progress: Identifying additional instructor-led opportunities for 2004

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Customer Data Management

– Project Description:

Improve IT-wide management of customer data.

– Project Status:

* Launched late April 2003

* Current Project Activity Focus:

– Planning and Requirements Analysis

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As Dr. Gouge said in his speech to the campus earlier this week, each day we must do better at our jobs.

Ask ourselves:

– Where are we today?

– How do we grow ourselves?

– How do we improve the way we do our jobs?

SummarySummary


Division of Information Technology Chuck Shomper Vice Chancellor / Vice President September 5, 2003...

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