Diversity & Inclusion at JHMI · 01/07/2016 · engaging unique abilities to deliver an...

Diversity & Inclusion at JHMI

James E. Page, Jr., M.B.A.Vice President and Chief Diversity Officer, Johns Hopkins Medicine

Vice Provost and Chief Diversity Officer, The Johns Hopkins University

Eloiza T.B. Domingo-Snyder, M.S.Senior Director and Deputy Chief Diversity Officer

Johns Hopkins MedicineOffice of Diversity & Inclusion

JHM Office of Diversity & Inclusion © [email protected]

Diversity is any collective mixturecharacterized by

and related similarities, differences,

tensions and complexities.

‐ Dr. R. Roosevelt Thomas, Jr.

Defining Diversity


Diversity is characterized by both similarities & differences…fully maximizing common talents and engaging unique abilities to deliver an extraordinary experience in healthcare to our:

•Patients

•Associates, Students & Volunteers

•Community and

•Suppliers

Defining Diversity


At over $3.5 billion in

losses, diversity risks can’t be

ignored.


At over $3.5 billion in

losses, diversity risks can’t be

ignored!


AgeAge RaceRace

EthnicityEthnicity

GenderIdentityGenderIdentity

Physical AbilitiesPhysical Abilities

Sexual Orientation

Sexual Orientation

LearningStyle

LearningStyle

PersonalityPersonality

Cognitive Ability

Cognitive Ability

MilitaryExperience

MilitaryExperience

CoupleStatusCoupleStatus

ParentalStatus

ParentalStatus

Decision-MakingStyle


WorkStyleWorkStyle

IncomeIncomeEducationEducation

Personal Habits

Personal Habits

ReligiousBeliefs

ReligiousBeliefs

GeographicLocation

GeographicLocation

WorkBackground

WorkBackground

AppearanceAppearance LanguageLanguage

RecreationalActivities


ManagementStatus

ManagementStatus

Division/Department/Unit/Group


WorkLocation

WorkLocation

Functional Level/Classification


TitleTitle

Work Content/

Field

Work Content/

Field

SenioritySeniority

Diversity Wheel


AgeAge RaceRace

EthnicityEthnicity

GenderIdentityGenderIdentity

Physical AbilitiesPhysical Abilities

Sexual Orientation

Sexual Orientation

LearningStyle

LearningStyle

PersonalityPersonality

Cognitive Ability

Cognitive Ability

MilitaryExperience

MilitaryExperience

ParentalStatus

ParentalStatus



WorkStyleWorkStyle

IncomeIncomeEducationEducation

Personal Habits

Personal Habits

ReligiousBeliefs

ReligiousBeliefs

GeographicLocation

GeographicLocation

WorkBackground

WorkBackground

AppearanceAppearance LanguageLanguage



ManagementStatus

ManagementStatus

WorkLocation

WorkLocation



TitleTitle

Work Content/

Field

Work Content/

Field

SenioritySeniority



CoupleStatusCoupleStatus


#1: Diversity & Inclusion

Diversity includes all the ways in which we differ and makes us unique.

Inclusion involves leveraging diverse perspectives, demographics, and

resources in a way that is beneficial for everyone and creates business value.

JHM Office of Diversity & Inclusion © [email protected] 1, 2016

Focus Areas for JHM D&I


Diversity and Inclusion = Innovation and Productivity

Identity diversity among intelligent people on a team contributes more to effective problem-solving than a team comprised of the best-performing, intelligent people without identity diversity.

Companies that achieve diversity in their management and on their corporate boards attain better financial results, on average, than other companies.

NY Times, 2008; Catalyst, 2004, 2007, 2011 JHM Office of Diversity & Inclusion © [email protected]


#2: Health Disparities/Equities

Health disparities are preventable and measurable differences in the burden of

disease, injury, violence, or opportunities to achieve optimal health that are

experienced by socially disadvantaged populations. Populations can be defined

by factors such as race or ethnicity, gender, education or income, disability,

geographic location (e.g., rural or urban), or sexual orientation. Health

disparities are inequitable and are directly related to the historical and current

unequal distribution of social, political, economic, and environmental resources.




#3: Cultural/Linguistic/Spiritual Competency

Culture refers to integrated patterns of human behavior that include language,

thoughts, communications, actions, customs, beliefs, values, and institutions of

racial, ethnic, religious, or other groups (e.g., gender, gender identity/gender

expression, age, national origin, sexual orientation, disability). Cultural,

linguistic and spiritual competence is a set of congruent skills that enables

professionals to interact effectively in cross-cultural, multi-religious situations.




JHM Going Beyond the Traditional

Excellence& Discovery

Leadership& Integrity

Diversity& Inclusion

Respect &Collegiality


JHM Going Beyond the Traditional




Leadership & Integrity



1. (Noun) Responsibility for the safety and well-being of someone or something.Ex. We have a strong relationship, because you have earned my trust.

2. (Verb) To put (something) into the possession or safekeeping of another.Ex. Because I do not know them, they have something to prove before I can trust them.

Trust \trəst\


Etymology of Trust

c. 1200, from...• traust, meaning “help, confidence”• troost, meaning “comfort, consolation”

c. 1800s:• Trusty (noun) – used to mean “a prisoner granted

special privileges as reward for good conduct.”


Rate the honesty and ethical standards of people in different fields

Gallup: Nov.28 – Dec. 11, 2011

“Who Do You Trust?”


Wouldn’t You Trusta ?Hospital


Tuskegee Syphilis Experiment


Painting by Robert Lindneux

Paining by sleeplessturtleisland.blogspot.com

Indigenous Peoples/Native Americans


Ethnic Profiling of Muslims


Photo courtesy of www.propublica.org

Photo courtesy of www. flapsblog.com

Photo courtesy of www.wbez.org

Mexican Immigration


Photo courtesy of www. 4christe.tripod.com

Copyright David Oliver

Photo by Carolyn Cole, Los Angeles Times

Hurricane Katrina


Photo courtesy of www.theclick.us

Families That Have Experienced Loss


Perceptions Are Powerful


Let’s Talk Abouta Hospital…


TRUSTGAP

History of Mistrust

Patient’s Concern for Their Health

Perceptionof Institutions

Potential for Trust Gap


Trust & Empathy



1. (Noun) Responsibility for the safety and well-being of someone or something.Ex. We have a strong relationship, because you have earned my trust.

2. (Verb) To put (something) into the possession or safekeeping of another.Ex. Because I do not know them, they have something to prove before I can trust them.

Trust \trəst\



1. (Noun) Responsibility for the safety and well-being of someone or something.

Ex. We have a strong relationship, because you have earnedmy trust.

2. (Verb) To put (something) into the possession or safekeeping of another.

Ex. Because I do not know them, they have something to prove before I can trust them.

Trust \trəst\



1. (Noun) Responsibility for the safety and well-being of someone or something.

Ex. We have a strong relationship, because you have earnedmy trust.

2. (Verb) To put (something) into the possession or safekeeping of another.

Ex. Because I do not know them, they have something toprove before I can trust them.

Trust \trəst\

earned

something to

Trust

is

be

…





JHM Core ValuesExcellence & Discovery

JHM Office of Diversity & Inclusion © [email protected] Office of Diversity & Inclusion © [email protected]

15104 ZIP Code

Mayor John Fetterman


2002


Dr. Oxana Federova


Racial/Ethnic Disparities in Illnesses

Black women, who have the highest death rates of all racial/ethnic groups in the US, are

40% more likely to die of breast cancer than white women.

Compared to non-Hispanic whites, Latinos are

65% more likely to be diabetic, 55% more likely to have end-stage renal disease, and 45% more likely to die from diabetes.


Cardiac Care

Racial/Ethnic Disparities in Treatment

A 1999 study showed that men and whites were

significantly more likely to be referred for cardiac catheterization than women or blacks. The

study suggests unconscious biases of medical providers are

responsible for the discrepancy.

Kidney Transplants

African Americans spend 2 to 4 times longer on kidney transplant waiting lists than Caucasians.


Research testing 2284 medical doctors found that overall

doctors show a strong implicit bias against overweight people.

Men’s bias wasstronger than women’s,

and, among the doctors that

were tested, bias was

strongest amongthose who were the thinnest.

Janice A. Sabin, Maddalena Marini, and Brian A. Nosek, 2012 JHM Office of Diversity & Inclusion © [email protected]

Weight Bias


CEO



Doctor / Surgeon


Scientist


Nurse


“All our knowledge has its origins in perceptions.”

– Leonardo da Vinci

Excellence & Discovery





JHM Core ValuesRespect & Collegiality


Local Knowledge


North America

Bug Sport Food

Europe Southeast Asia

Local Knowledge

Wireless

United States


Local Knowledge


Our Changing Environment:Baltimore & Immigrant Population Growth

Percentage of Hispanic & Latinos (any race)and Hospitals, in Baltimore City

2000 vs. 2014


JHCP

Arabic Mandarin

JHH

Mandarin

HCGH

Nepalese

JHBMC

French

Sibley

Mandarin

Suburban

Our Changing Environment:Top Languages at JHM Domestic Affiliates


Culturally Competent Care




Diversity& Inclusion


JHI Leading on All Fronts


The Diversity and Inclusion Healthcare Imperative

Understanding of patients, their

respective cultures, and their knowledge of illness and disease

Creating ideal patient, family, and employee experiences that live up to their diverse

needs and expectations

A top‐rated institution serving increasingly diverse and international

patients and families

Recruiting, retaining, developing, and promoting a

workforce that reflects our patient

population

Safety Workforce

World‐ClassHealthcare

Diversity & Inclusion at JHMI

James E. Page, Jr., M.B.A.Vice President and Chief Diversity Officer, Johns Hopkins Medicine

Vice Provost and Chief Diversity Officer, The Johns Hopkins University

Eloiza T.B. Domingo-Snyder, M.S.Senior Director and Deputy Chief Diversity Officer

Johns Hopkins MedicineOffice of Diversity & Inclusion

Diversity & Inclusion at JHMI · 01/07/2016 · engaging unique abilities to deliver an...

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