Diversity & Inclusion Journey BBVA Compass
Transcript of Diversity & Inclusion Journey BBVA Compass
Index
01
02
03
Early Days
Progression
Pillars
04 Moving Forward
05 Global Project Plan
06 Internal Reporting / Dashboarding
Diversity & Inclusion Beginning
• Research conducted on the best practices, policies and systems from: • DiversityInc Top 10 Companies for Recruitment and Retention• DiversityInc Top 10 Companies for Supplier Diversity
• Reputation Risk for no standing diversity program, no formal diversity goals and monitoring infrastructure in place
• Plan to create metrics and goals for Talent & Culture, Procurement and Community Involvement for a Diversity Scorecard
Benchmarking and Research on Best Practices
• Business Case Award-Winning Corporate Diversity Programs Commonly Include:
• Chief Diversity Officer, who reports directly to CEO
• Diversity training, to ensure cross‐cultural competence across the organization
• Company‐sponsored employee resource groups
• Formal mentoring programs, across cultural groups and with same culture groups
• Domestic partner benefits for same‐sex partners of employees
• Training and mentoring for minority‐ and women‐owned suppliers
Diversity & Inclusion Beginning
Source: DiversityInc
• Diversity Program Development:
• Community Involvement
- Creation of signature events aimed at Diversity & Inclusion
• Supplier Diversity
- Collaboration on MWBE spend and on training program for eligible vendors
• Workplace Diversity & Inclusion
- Collaboration on non‐discrimination policies to review, creation of Employee Resource Groups (ERGs), employee diversity training and diversity recruiting
2009 2010 2011 2012 2013 2014 2015 2016 2017
Diversity & Inclusion Progression
Developed D&I Strategy in 3 areas: HR, Supply Chain and Community
HRC Corporate Equality Award
CEO Statement on diversity issued
Benchmarking Analysis
Texas Competes Pledge Founding Signer
Offered Transgender Inclusive Benefits
DiversityInc Top 50
Introduction of D&I common language and
definition for employees
On going projects
Extended Health Care Benefits to Same-Sex Domestic Partners
Supplier Diversity statement issued
Signed to support Houston’s Equal Rights Ordinance (HERO)
Developed Workplace D&I Five-Phase Progression Strategy
HRC CEI - 90
Established Workplace D&I Council
Facilitated series of in-person discussions around Inclusive Behaviors
HRC CEI - 65HRC CEI - 55HRC CEI - 15
First HRC CEI Results
HRC CEI - 100
Women in Leadership Business Resource
Group Pilot
Diversity & Inclusion Pillars
BBVA Compass fosters a culture of inclusion with our employees, our suppliers and in our communities
Community: working closely with organizations across the footprint that represent the voices of diverse populations
Supplier: committed to building new relationships and helping diverse businesses thrive
Workplace: developing a culture that values diversity and demonstrates inclusion
Since 2009, we worked with these 3 pillars:
Diversity & Inclusion Pillars
BBVA Compass fosters a culture of inclusion with our employees, our suppliers and in our communities
WorkplaceCommunity Suppliers
• Commit to building new relationships with national and regional supplier organizations that certify MWBEs
• Help diverse businesses thrive
• Ensure responsible procurement practices are taking place
• Increase the contracting opportunities for Minority and Women-Owned Businesses
• Support social issues to represent the voices of diverse populations
• Invest volunteer hours and funding to serve minority organizations and communities
• Partner with national and grassroot organizations
• Develop a culture that valuesdiversity and demonstrates inclusion
• Leverage workplace diversity and inclusion as integral element to enhance our workplace and workforce
• Embrace opportunities for inclusion that will support, sustain and advance our organization’s strategic plan
Diversity & Inclusion Pillars
From 2017 forward, we will adding the Customers pillar to our Diversity & Inclusion work
CommunityWorking closely with organizations across the footprint that represent the voices of diverse populations
Customers
Suppliers
Workplace
Meeting and serving the needs of diverse customers through diversity branding and diversity segmentation
Committed to building new relationships and helping diverse businesses thrive
Developing a culture that values diversity and demonstrates inclusion
Supplier DiversityFour Phase Strategic Plan
FOUNDATION
Building and developing an infrastructure that includes a managed supplier database
BUSINESS OPPORTUNITIES
Review opportunities with new suppliers for strategic alliances arrangements and
growing Tier 2
TRAINING
Leverage support from T&C to develop and deliver training on
supplier diversity policies and practices
INNOVATION
Utilize innovative approaches to promote business development
among diverse suppliers as a core competence
Source: 2013 Supplier Diversity Update Presentation
Supplier DiversityStructure, Duties, and Model Implementation
Structure• Organize by customer area• Creation of procurement analytics for the
analysis of information and measurement of service
Key Functions• Purchasing Planning: preparation of
procurement plans and identification of spending optimization opportunities
• Establishing service level tracking, end to end review, service satisfaction surveys and action plans
• Attention to the internal customer: to guarantee the level of service of the supply end to end
Source: Procurement Partners - Bridge Builders Presentation
• Procurement Partner Value Add
• Planning
- Understand strategic service needs including existing agreements
- Outline timelines
- Assist with coordination of Vendor Risk Management / Legal / etc.
- Global Procurement coordination
- Extension of your team
• Monitoring
- Streamline point of contact
- Track status - end to end review
- SLA review - lessons learned / action plan
Supplier DiversityProcurement Process
Supplier Diversity Recognition Program• To promote the supplier diversity process• The award will provide the stimulus to Procurement members• Who Qualifies: Procurement
Supplier Diversity Process• Fully integrates supplier diversity into the procurement process• Identifying and including qualified diverse suppliers into the bid and sourcing events• Moving the companies spend with diverse companies to higher levels with sustainability
or strategic implications for future long-term relationships• Critical in our effort to move forward to our long term objective and to demonstrate our
commitment to institutionalize the inclusion of supplier diversity throughout our procurement procedures
Source: 2013 Supplier Diversity Update Presentation
Workplace Diversity & Inclusion
• A developmental framework to guide Workplace Diversity and Inclusion efforts to deliver value at every stage in the development and execution strategy.
• To build a successful and sustainable effort in a systematic way and to guide the growth / maturity of Workplace Diversity and Inclusion year-over-year.
• To help determine the kinds of actions / activities in which we should be engaged that illustrate incremental progress and recognizes achievements.
• Outcome = is the result of defined measurable activities.
Outcome-Based Progression Strategy
Source: 2017 WD&I Presentation
FOUNDATIONAL
Building Common Language and
Definitions
FORMALIZED
Developing Structure and Focused
Activities
OPERATIONAL
Standardizing Processes and
Activities
INTEGRATED
Aligning Processes and Activities within and between
Organizational Units and Functions
DYNAMIC
Empowering Workplace Diversity
and Inclusion to Function as a
Business Enabler and Accelerator
Workplace Diversity & Inclusion
Outcome-Based Progression Strategy
2013-2016 2016-2017 TBD
We are here. Phase III Operational
Source: 2017 WD&I Presentation
Diversity & Inclusion Moving Forward
Diversity Strategy
• To foster a culture of inclusion with our customers, employees, suppliers and in our communities
Business Case Award-Winning Corporate Diversity Programs Commonly Include:
• Chief Diversity Officer, who reports directly to CEO
• Diversity training, to ensure cross‐cultural competence across the organization
• Company‐sponsored employee resource groups
• Formal mentoring programs, across cultural groups and with same culture groups
• Domestic partner benefits for same‐sex partners of employees
• Training and mentoring for minority‐ and women‐owned suppliers
Source: DiversityInc
BBVA Compass Diversity & Inclusion Program Development Opportunities:
• Chief Diversity Officer, who reports directly to CEO
• Compensation tied to Diversity Goals
• Regular Reporting on Diversity Results and Metrics
• Expanded Company‐sponsored employee resource groups
• Formal mentoring programs, across cultural groups and with same culture groups
• Formal Supplier Diversity Program and Officer
• Training and mentoring for minority‐ and women‐owned suppliers
Diversity Scorecard will include metrics for:
• Community Outreach Events
• Diverse Employees Recruited
• Total spend on MWBEs
• MWBEs Training Workshops
Diversity & Inclusion Moving Forward
Diversity & Inclusion Program Goals:
• To be in the Top 20 of DiversityInc’s Top 50 Survey by 2020
• Receive a score of 100 on the Human Rights Campaign Corporate Equality Index
• Establish a Diversity Scorecard
• Create branding and diversity segmentation fors customers
• Develop a Supplier Diversity Program and metrics on MWBE spend
• Establish a training program for eligible vendors