DISTRICT COUNCIL

AND ADMINISTRATION

District Council Orientation

FAST FACTS

Corporate Overview

Community Vision:

From Muskoka Official Plan

Muskoka will be a place where people can live, work, and play.

The overall prosperity of Muskoka will rely on the integration of a vibrant economy and a healthy

natural environment along with a caring community that fosters a sense of belonging and

supports those in need.

Sustainable development will allow for desirable growth and change that respects the small-town,

rural and waterfront character of Muskoka.

All residents will be valued and community well-being will be promoted.

ADMINISTRATION

CAO, Communications, Muskoka Airport

Council

Strategic

Priorities

• Updated in 2016, reduced to five pillars and 38

strategies – down from 11 goals and 99 strategies

• Conveys Council’s priorities for the community

• Provide direction to the CAO, District Strategic

Leadership Team (DSLT) and Departments

• Staff reports aligned to five pillars

• Seeking direction from this Term of Council re: review

and update

Administration

• Link between all departments, Council and Area

Municipalities

• Support and facilitate the execution of Council

decisions - working collaboratively with Area

Municipalities

• Association and Memberships

– Association of Municipalities of Ontario (AMO)

– Federation of Canadian Municipalities(FCM)

CAO

• Drive efficiency and effectiveness

• Monitor and improve corporate culture

• Continued effort to identify shared services

opportunities

• Talent management

• Develop corporate scorecard

Muskoka

Airport

• District owned and operated since 1996 and main runway

fully reconstructed in 2015

• Operations:

– 24 hours a day, seven days per week, 365 days per year

– Approx.15,000 aircraft movements annually

– A Canada Customs Airport of Entry

• Seven (7) member skills-based Board appointed 2018

– Strategic planning process underway

• Muskoka Airport CEO recruitment underway

Corporate Communications

• Visual standards / branding and marketing

• Social media, website and SIMON (intranet)

• Media relations

• Internal coaching and training

• Public engagement and facilitation

• Internal communications

2019-20 objectives: • Corporate communications and media relations strategy and policies

• Online engagement portal – www.engagemuskoka.ca

• EPW Capital Projects – community engagement and communication strategy (Huntsville 2019-20)

• Public education campaign: What Does The District Do?

• Corporate Vision and Values and Roadmap project

Regular meetings with Area Municipal staff and EIOs

Council Communication with Staff

• Protocol

• Courteous Communication

• Adequate Time – May Vary

• Public vs Private

Staff Leadership in Action:

District and Beyond!

• CAO representation: – OMMA – Member and Incoming President

– Member of CAMA, RSTCAO

– MAHC Healthcare Development Taskforce

– Regular meetings with Muskoka Area Municipalities’ CAOs

– Regular interactions with:

• Ministry of Municipal Affairs and Housing

• Other Deputy Ministers and Assist. Deputy Ministers

• Staff leadership in action: – Professional leadership roles in local, regional, provincial and

national levels

– Various backgrounds across sectors

– Staff personal contributions back to the community

Today’s Session

• Overview of each department

– Leadership team, snapshot, objectives,

emerging issues, schedule of on-going

orientation

• Questions at the end

• Lunch

• Procedural By-law workshop at 1:00 p.m.

HUMAN RESOURCES

Organizational Effectiveness, Employee and Labour Relations,

Workforce Planning and Talent Management, Compensation, Job

Evaluation, Pension and Benefits, Health, Safety and Wellness

Department Key Service Areas

Human

Resources

Advisor, Facilitator, Advocate and Administrator of HR

programs and processes for

Council, Leadership and Staff

District Vision, Values & Goals

Department Snapshot

Service Area Purpose

Organizational

Effectiveness

Design HR strategies for:

• Organizational structure and job design

• Employee engagement

• Change management

• Team effectiveness

• Internal communication

Department Snapshot

Service Area Purpose

Employee and

Labour

Relations

• Foster collaborative and respectful work

environment

• Negotiate and administer five (5) collective

agreements

• Develop and implement policies and procedure

• Coach, mentor and guide all levels of employees

Department Snapshot

Service Area Purpose

Workforce

Planning and

Talent

Management

• Develop a future focused workforce:

• Workforce plan development and execution

• Attraction and retention of best qualified talent

• Leadership development

• Training and skill development

• Design and oversee a performance management

system

Department Snapshot

Service Area Purpose

Compensation,

Job Evaluation,

Pension &

Benefits

• Create fair, equitable and effective rewards

structures which include:

• Compensation

• Pensions

• Benefits

• Balancing attraction and retention of employees,

with strategic priorities and affordability

Department Snapshot

Service Area Purpose

Health, Safety

and Wellness

(HS&W)

• Foster healthy and safe workplaces

• Implement programs and processes focused on

eliminating risk and supporting employee well-

being

2019-20 Objectives

Human Resources

• Collective agreements renewals

• Develop leadership talent and future-

focused workforce

• Foster health, safety and wellness

• Mental health / PTSD focus

• Enhance employee engagement

• Support new corporate vision and

values rollout

• Update performance management

program

• Review effectiveness and communicate

of compensation and benefits systems

• Continue shared services opportunities

Emerging Issues

Human Resources

• Changing legislative

landscape

• Challenging recruitment

environment

• Increasing employee

expectations

• Realities of today’s workforce

• Large, complex and geographically diverse operation

Schedule of

Ongoing

Orientation

• January: Collective

Bargaining Committee

Orientation

• May/June: Non-union

compensation review to

Council

• Employee Engagement

• Other – as requested

LEGISLATIVE SERVICES

Legal Services, POA Court Services, Clerk

Department Leadership

Department Snapshot

Program /

Service

Purpose

Legal

Services

• Full service, in-house law firm:

• Two (2) lawyers and three (3) law clerks

• Shared with POA Court

• Sole client is District of Muskoka

• Cannot provide services / advice to individual

residents

• Cannot provide advice to Council members

regarding conflict of interest matters

• Provides full range of legal services to all

departments within the District of Muskoka

Department Snapshot

Program /

Service

Purpose

Legal

Services

(continued)

• General Municipal Law, Planning and

Development, Contract, Leases, Aviation, Real

Estate, Mortgage Transactions, Construction Lien

matters and Litigation:

930 Title Searches

550 Registry Documents reviewed

315 Registered documents

630 New Legal Services Requests

180 Affordable Housing Matters

• MoU for delivery of certain Part 1 Prosecution

Services

Department Snapshot

Program /

Service

Purpose

District Clerk Clerk’s Duties (Section 228 of the Municipal Act,

2001) include:

• Record Proceedings of Council/Committee

meetings

• Responsible for Recorded Votes

• Keeper of Records

• Executes Agreements and Contracts

• Municipal Freedom of Information and

Protection of Privacy (MFIPPA) –

Coordinator Role

• Provide procedural advice and guidance to

Councillors

Department Snapshot

Program /

Service

Purpose

Court Services • MoU with Province to provide court services for

the Ontario Court of Justice within the District of

Muskoka

• Responsible for all administrative functions related

to the operations of Ontario Court of Justice within

the District, save and except appellant matters.

Department Snapshot

Program /

Service

Purpose

Court Services

(Continued)

• Manages charges from seventeen (17) different

prosecuting agencies

• All types of matters governed by the Provincial

Offences Act, R.S.O. 1990 c. P.33

• Funded in accordance with MoU – No Impact of

Levy

• Between 2015 and 2018:

• Charges – 42,834

• Early Resolution – 3,572

• Trial Requests – 5,227

2019-20 Objectives

Legal Services

• Finalize and implement

Development Review Process

• Integration of proposed transition

of Part 3 Prosecution, review

current implementation model

• Develop land acquisition /

disposition polices to address

outstanding areas

• Update Councillor Code of

Conduct

2019-20 Objectives

District Clerk

• Implement Electronic

Document and Records

Management System

(EDRMS) with partnering

Municipalities (Bracebridge

and Gravenhurst)

• Appoint Integrity

Commissioner

• Review and update by-laws

• Staff Council Relations

Policy

2019-20 Objectives

Court Services

• Review and identify

opportunities to improve

collections of outstanding fines

• Review and identify

opportunities to improve and

enhance the half day court

schedule

• Improve and enhance customer

service

Emerging Issues

Legal Services

• Legalization of Recreational Cannabis

• Proposed download of certain Part 3

Prosecution matters to the District of

Muskoka

• Enforcement of Council environmental

objectives (i.e. septic tanks)

• Impact of LPAT process on District

resources

Emerging Issues

District Clerk

• Recruitment of District Clerk

• Pecuniary Disclosure Registry

• Conflict of Interest Process

• Capacity to address e-meetings requests

• Impact on staff and resources re: growth in

Municipal Freedom of Information

Requests (19 in 2018)

Emerging Issues

Court Services

• Electronic Court appearances

• Implementation legislative changes and

requirements related to program delivery

• Cost of proposed Part 3 Prosecution

download

Schedule of

Ongoing

Orientation

• January: Procedure By-law

Workshop o January 10, 2018 – 1:00 p.m.

(following Councillor Orientation)

• Code of Conduct Overview

ENGINEERING AND

PUBLIC WORKS

Engineering and Transportation, Water and Wastewater, Solid

Waste, Environmental Compliance

Department Leadership

Department Snapshot Service Purpose

Engineering

And

Transportation

Design

• Provide project management and engineering design

support for District infrastructure capital projects

Survey

• Data collection and mapping of existing infrastructure

conditions in support of engineering design. Provide

design layout and direction during construction activities

to ensure compliance with design drawings

Construction Inspection

• Provide oversight on District infrastructure projects to

ensure all work being completed meets District

standards and specifications

Department Snapshot

Service Purpose

Engineering

and

Transportation

Roads

• Reconstruct, rehabilitate and maintain District

roads, culverts and bridges

• Annual Road Needs study

• Biennial Bridge inspections

• Winter control

Traffic

• Manage traffic related functions (signage, traffic

signals and traffic counts)

Port Carling Locks

• Provide commercial and recreational vessel access

• Provide short-term vessel docking and recreational

space, including Parkland and washroom amenities

Department Snapshot Service Purpose

Solid Waste Collection

• Collection of waste, recyclable materials and

kitchen organics

• Methods include curbside collection, transfer

stations, waste depots and remote bins

Disposal

• Rosewarne Landfill Site is the only operating

landfill

Diversion

• Collection and processing of recyclables,

household hazardous waste items, electronic

waste, kitchen organics, scrap metal, tires, clean

shingles and wood chipping

• Waste diversion extends life of the landfill

Department Snapshot

Program /

Service

Purpose

Water and

Wastewater

Water

• Purification and distribution of potable water to

users in nine communities

Wastewater

• Ensuring the appropriate collection and treatment

of wastewater

Hauled Sewage

• Operate and maintain hauled sewage treatment

facilities for disposal of septage

2019-20 Objectives

Engineering and Public

Works Department

• Employee survey action plans

• Staffing:

Director, Environmental Services

Development Manager

Departmental staffing review

Succession planning

• Project management – cost and

schedule performance

• Development Review Process

• Engineering standards

• Asset management planning

2019-20 Objectives

Engineering and

Transportation

• Transportation study

• Annual Road Needs study

• Muskoka Safe Roads campaign

• Muskoka Salt Working Committee -

“Smart about Salt”

• Maintenance Performance guidelines

• Area Roads Maintenance Agreement

• AODA - Audible crossings

• Policy updates (Community Safety

Zones, Signs, Speed Limit Analysis)

• Sign By-law updates

2019-20 Objectives

Solid Waste

• Contracts: Materials Recycling Processing

and Household Hazardous Waste

• Rosewarne Landfill:

Construct cell #2 at Rosewarne

Construct Maintenance Building,

Guardhouse and scales at Rosewarne

Public Liaison Committee

• Waste Diversion strategies (bag limits,

clear bags, organics, mattress diversion)

• Bin Sites strategies – education,

compliance, enforcement and/or

elimination

• New Huntsville Transfer Station

• By-law updates - mandatory recycling

• Composting facility feasibility study

2019-20 Objectives

Water and Wastewater

• Water and Wastewater rate study

• Extension of Urban Servicing study

• Greenhouse Gas Inventory

Reduction study (Biosolids)

• Septage disposal strategy

• Automation and control systems

(SCADA/PLC) upgrades

• Mountview / Golden Pheasant

project

• Gravenhurst Water Treatment plant

project

• By-law updates – drinking water

• Departmental organizational review

Emerging Issues

EPW Department

• Consultant project engineering and management costs

• District engineering project and design staffing levels

• Greenhouse gas inventory reduction due to climate

change

• District oversight of septic system inspections

Emerging Issues

Engineering and Transportation

• Roads discussion on area municipalities vs. District

responsibilities

• Use of engineering consultants vs. in-house staffing

• Management of invasive species an noxious weeds

• Climate change strategies for stormwater management,

winter maintenance and other areas

• Stormwater management provincial regulation

• Road salt reduction and consideration of alternative

strategies

• Increasing public safety concerns on District roads

Emerging Issues

Solid Waste

• Waste Free Ontario Act and related legislation

• Blue box transition to full producer responsibility

• Recycling industry reform to reduce plastic waste

• Provincial government considering banning food waste

in landfills

• Green bin program extension

• Extending the life of Rosewarne landfill

• Muskoka Waste Management strategy

• Siting a future solid waste disposal facility

• D4 process for private closed landfill sites

Emerging Issues

Water and Wastewater

• Septage disposal options - lagoons vs. treatment plants

• Extension of servicing through local improvement

policy/mandatory connections or other means

• Potential District oversight of septic system inspections

• Greenhouse gas inventory reduction study - biosolids

• Disposal of biosolids - how and where?

• Technology upgrades - PLC/SCADA migration

• Quality management system – wastewater treatment

Schedule of

Ongoing

Orientation

• February: Quality Management

Systems: Water and Wastewater,

MECP Annual Inspection Reports

• March: Standard of Care, Safe

Drinking Water Act, Solid Waste

Management

• Site Tours: Rosewarne Landfill,

Recycling Facility, Water and

Wastewater Facilities - major

projects

• Future Topics: Subject matter

orientation on relevant decision

making topics

COMMUNITY AND PLANNING

SERVICES

Housing and Homelessness, Ontario Works, Community

Engagement and Social Enterprise, Seniors, Children’s Services

Planning, Economic Development and MTMA, Environment and

Watershed, Geomatics and 911 Services

Department Leadership

Department Snapshot

Programs /

Services

Purpose

Housing

Community Housing

• Designated Service Manager • 472 social housing units

• 80 affordable housing units

• Fund non-profit providers (102 units)

• Centralized wait list (approx. 600 households)

• Strong Communities Rent Supplement program

Homelessness

• Designated Service Manager for Community

Homelessness Prevention Initiative (CHPI) (Emergency shelter, transitional units, housing with

related supports, rent and utility payments, emergency

supports)

• Township and Village outreach

Department Snapshot

Programs /

Services

Purpose

Housing

(Continued)

Affordable Housing

• Designated Service Manager to administer

provincial programs • Investment in Affordable Housing Program (IAH-E)

• New National Housing Strategy

• Muskoka Affordable Housing Initiatives Program

(MAHIP)

• Gateway Home Ownership Program

Department Snapshot

Programs /

Services Purpose

Ontario

Works

OW Financial

• Designated Service Manager - social assistance payments

(avg. of 860 families/mth)

• 100% provincial funding

OW Programs

• Employment readiness, life skills training and supports

• Outreach through community hubs / offices

• Workforce development initiatives

• Eligibility / audit / reporting

Department Snapshot Programs /

Services Purpose

Community

Engagement

and Social

Enterprise

Engagement Programs

• Socialize, Engage, Educate and Develop (SEED)

• Healthy Housing Tour

• Impact Café

Community Initiatives

• Pay It Forward

• Christmas vouchers for households with children

Transportation

• Corridor 11 Bus

• Partnerships with other organizations

Food Security

• Fresh food baskets

Department Snapshot

Programs /

Services Purpose

Seniors

Programs

Seniors Programs

• Wellness Initiative for Seniors Engaged (WISE)

• Intergenerational Programming

• Muskoka Master Aging Plan

• Seniors Community Advisor Program

Department Snapshot Programs /

Services Purpose

Children’s

Programs

• General Operating Grants & Fee Subsidy • Designated Childcare System Service Manager

• Plan and manage the delivery of child care services,

including financial subsidies

• EarlyON • Plan and manage the delivery of EarlyON Child and

Family Centres

• Muskoka Home Childcare (MHCC) • Expansion, quality control and support for licensed

home childcare spaces

• Strengthening Communities • Provide urgent and required supports for vulnerable

children and families across Muskoka

• The Nest

Department Snapshot

Programs /

Services Purpose

Planning Official Plan (OP)

• New draft OP adopted in August, 2018

• Currently being reviewed by Province

Specific Policy and Projects • Minnett policy review, Lake system health, resort policy,

recreational carrying capacity, Growth Strategy, DC Study,

Second Home Study, Community Improvement Plan,

Housing and Homelessness Plan update

Development Review and Approvals

• Approval authority for subdivisions, condominiums

and Official Plan amendments (approx. 75)

Commenting agency for zoning by-law amendments

and consents (approx. 500 applications per year)

Department Snapshot

Program /

Services Purpose

Planning

(Continued)

Economic Development

• Economic profiles for Muskoka

• Collaborate with RTO 12, the Area Municipalities and

other economic development organizations

Muskoka Tourism Marketing Agency (MTMA)

• Work with MTMA to enhance tourism and visitation to

Muskoka

Department Snapshot Programs /

Services Purpose

Environment

and

Watershed

Muskoka Watershed Council (MWC)

• Provide expertise and support to MWC

Muskoka Water Strategy

• Water quality monitoring, research and education

• Environmental stewardship programs

• Work with Province and other partners to implement $5

million provincial investment

Climate Change

• Develop and implement of Climate Action Plan

• Obtain external grants to support program

• Promote community resiliency to climate change

Department Snapshot

Programs /

Services Purpose

Geomatics

and 911

Geomatics

• Geographic Information System (GIS) tools to engage

the community and deliver programs

• Muskoka Web Mapping site • Acquisition and delivery of air photos, LIDAR, etc.

• Maintain data sharing agreements

• Support to District staff, the Area Municipalities and

the public

911 Addressing

• Ensure accurate and consistent 911 addressing

2019-20 Objectives

Policy

• Muskoka Official Plan

approval

• Review of Minnett and resort policies

• Recreational carrying capacity research and policy options

• Plan development / updates • 10 Year Housing and

Homelessness Plan

• Climate Change Action Plan

• Community Improvement Plan

• 5 Year Ontario Child Care and Early Years Plan

2019-20 Objectives

Programs

• Produce more affordable housing

• Complete childcare expansion

planning initiatives

• Align Ontario Works programming

with new provincial plan

• Integrate provision of human

services (OW, Housing, Children’s)

• Expand Seniors programming

• Transportation strategy

• Improve development review

process

• Replace Muskoka Web Mapping

site

• Complete flood plain mapping

project

Emerging Issues

• Acute need for affordable housing

• Environmental protection and recreational carrying capacity

• OW transformation

• Children’s programming expansion

• Growing seniors population

• Climate change

• Service integration and collaboration

• Political / legislative changes

Schedule of

Ongoing

Orientation

December: Subdivision approvals

Affordable Housing programs, GIS

January: Growth Strategy,

Homelessness

February: Ontario Works (and

Social Assistance Reform),

Muskoka Official Plan, Water

Quality program, Community

Housing

March: Recreational carrying

capacity, Resort policies

April: Seniors programs, Children’s

programs

HEALTH SERVICES

Long Term Care, Paramedic Services, Emergency Management,

Health Planning, Public Health, Hospital Funding

Department Leadership

Department Snapshot Program /

Service

Purpose

Long Term

Care

Mandatory

• Each southern municipality is required establish and a

municipal home and may establish and maintain

additional home

• Regulated by the Ministry of Health and Long Term

Care through the Long Term Care Homes Act

The Pines:

• Home for residents where they may live with dignity

and in security, safety and comfort and have their

physical, psychological, social, spiritual and cultural

needs adequately met

• 160 residents, approximately 220 staff, 500 + family

members, 150 volunteers, 50 + contractors, many

visitors

Department Snapshot

Program /

Service

Purpose

Muskoka

Paramedic

Services

Mandatory

• Deliver of all aspects of Paramedic Services to residents

and visitors

• Regulated by the Ministry of Health and Long Term Care

through the Ambulance Act

Operations:

• ~ 90 Paramedics (FT & PT), 14 Command, Support and Admin

• 15 ambulances, 3 response units, 1 trailer

• 5 Station plus Seasonal Locations

• Peak-8 Paramedic Response Resources

• Peak-10 Seasonal Paramedic Resources

• ~ 17,000 responses in 2017 (47/day)

• 848,878 km travelled (2,326 km/day)

Department Snapshot

Program /

Service

Purpose

Muskoka

Paramedic

Services

(Continued)

Community Paramedicine:

• Contemporary approach to the delivery of health

care services by paramedics that proactively

cares for at risk residents, improving health and

reducing the chances of sudden health declines

• Three (3) targeted Initiatives:

• Community Referrals by Emergency Medical

Services (CREMS)

• Community Wellness Clinics

• Home Visits

Department Snapshot Program /

Service

Purpose

Emergency

Management -

Mandatory

• To ensure the District is prepared and maintains

readiness for natural and human-made

emergencies

• Regulated by Ministry of Community Safety and

Correctional Services through the Emergency

Management and Civil Protection Act

Operations:

• Community Emergency Management Coordinator

• Emergency Planning

• Training and Education

• Emergency Exercises

• Business Continuity

Department Snapshot Program /

Service

Purpose

Health

Planning

• Plan and deliver community-based services and

initiatives that support the health and wellbeing of

residents

• Directly through Health Link:

• Provides coordinated, person-centred care to the

top 5% of health system users with 4+ chronic /

high cost conditions

• Indirectly through:

• Public Health (mandatory) - SMDHU

• Hospital Funding (discretionary) – Annual

• Long Term Care Redevelopment (discretionary) –

Capital funding for redevelopment and expansion

of Fairvern LTC

2019-20 Objectives

Long Term Care

• Strategic directions: maintain

outstanding rates of resident

and family satisfaction, and

be the workplace of choice

for current and future

employees

• Key goals focus on Quality

Resident Care, Staff

Satisfaction and Support, and

Community Partnerships

2019-20 Objectives

Paramedic Services

• Advance the Deployment &

10 Year Plan to be consistent

with short, medium & long

term recommendations

• Strengthen Paramedic

resiliency and recovery

related to operational stress

injuries

• Enhance Paramedic training

& training equipment to

support quality patient care

2019-20 Objectives

Community

Paramedicine

• Pursue sustainable program

funding

• Maximize patient rosters in

clinics and home visit

programs

• Evaluate program outcomes

and metrics

2019-20 Objectives

Emergency

Management

• Review and finalize the Hazard

Identification Risk Assessment to

meet compliance requirements

• Conduct annual training

• Revise the configuration of the

Emergency Operations Centre

back up site

• Harmonize municipal plans

through the One Plan Muskoka

Approach

2019-20 Objectives

Health Planning

Health Link:

• Pursue sustainable program funding

• Improve care for complex clients through

coordinated care plans and the

coordination of providers and agencies

involved in their care

• Increase the number of individuals involved

in Muskoka Health Link

• Integrate Health Link clinical and

collaborative processes in the Muskoka

sub-region planning, service integration

and improvement activities

Emerging Issues

Long Term Care • PSW shortage, RN coverage availability is

decreasing, increasing regulations and oversight,

unpredictable funding related to resident acuity

• Frequent crisis admissions, long wait lists,

increases in residents admitted with dementia,

mental health issues and responsive behaviors

• Address building repairs, aging furniture,

technology challenges and improvements and

increasing food costs

• District’s future role in Fairvern LTC

Emerging Issues

Paramedic Services

• Modernization of the Provincial Dispatch System

• Amendments to the Ambulance Act

• Fleet greening initiatives

• Collective agreement renewal

• Community Paramedicine:

– Absence of base-funding

– Limited program standardization provincially

– Limited access to health system information

Emerging Issues

Emergency Management

• Opportunity to consolidate planning efforts and

optimize resources

• Impact of climate change

• Refugee relocation support to other

municipalities

Emerging Issues

Health Planning

• Absence of sustained base funding from the

health system to support the District’s role in

planning and integration of health care services

• Development of a robust and fulsome Personal

Health Information and Privacy Framework to

ensure the complaint administration,

management and protection of patient / client

information across health and social services

within the District

Schedule of Ongoing

Orientation

• January: Health System and the

Social Determinants of Health & the

Local Health Integration Network

• February: Overview of Health Links

• March: Overview of Long Term Care

Services

• April: Overview of Paramedic

Services

• May: Overview of Community

Paramedicine

• June: Overview of Public Health

• November: Overview of CPR, and

Resuscitation

FINANCE AND CORPORATE

SERVICES

Corporate Services, Finance / Accounting, Budgets and Financial

Planning, Procurement, Information Technology Services, Facilities,

Continuous Improvement Unit

Department Leadership

Department Snapshot

Program /

Service

Purpose

Corporate

Services

• Accessibility compliance

• Liaise with OPP

• Annual Tax Policy Review

• Credit Rating

• Urban Service Area policy

• Solid Waste Special Service Area policy

• Debt issuance for District and Area municipalities

• Development Charges Background Study and By-law

Department Snapshot

Program /

Service

Purpose

Finance/

Accounting

• Maintain corporate accounting systems, financial

recording and internal controls

• Vendor payments/inquiries

• Corporate billing and collection services

• Preparation of financial reports

• Corporate cash management

• Corporate payroll

• Coordination of asset management planning

• Development charges, tax, and loan inquiries

Department Snapshot Program /

Service

Purpose

Budgets and

Financial

Planning /

Procurement

Budgets and Financial Planning

• Corporate Operating and Capital Budgets

• Budget variance reports

• Other financial analysis and business case

development

• Fiscal policy

• Monitor long-term fiscal plans

Procurement and Support Services

• Procurement initiatives for various departments

• Maximize savings through cooperative purchasing of

supplies and services

• Fleet procurement and analysis

• Insurance/Risk Management

Department Snapshot

Program /

Service

Purpose

Information

Technology

Services

• Shared Services Initiative:

Includes the District and the Municipalities and

Libraries located in:

• Bracebridge

• Gravenhurst

• Provide acquisition, installation, support and

maintenance services

• Encourage innovation through technology

Facilities Services

Program /

Service

Purpose

Facilities

Services

• Provide facilities management services to all

corporate departments

• Building maintenance and operations

• Custodial services

• Capital planning and construction project

management

• Corporate energy management

Continuous Improvement Unit

Program /

Service

Purpose

Continuous

Improvement

Unit

• Support District Council and DSLT

• Address emerging or priority issues

• Complete major projects in an integrated fashion

• Improve efficiency and effectiveness of programs

and service delivery

• Provide development opportunities for District and

Area staff

• Support corporate succession planning

2019-20 Objectives

Corporate Services

• Development Charges study

and by-law

• Consider Prudent Investor

Standard

• Update Accessibility Plan

• Succession Planning

• Urban Service Area policy

• Front Ending Agreement policy

• Update on Mandatory

Connection

• Affordable housing funding

options

2019-20 Objectives

Financial Services

• Asset Management Policy

• Complete process reviews

• Update policies and procedures

• System Implementations or

Upgrades:

oWork order and asset

management

oLandfill

oChildcare billing

oPayroll - Time entry

oWater and Sewer - E-billing/

payment options/ customer

portal

2019-20 Objectives

Budgets/Financial

Planning/Procurement

• Manage budget guidelines from

Council

• Implement financial policies

related to non-profit housing

providers

• Investigate multi-year budgeting

• Develop Reserve Fund policy

• Implement recommendations

from Risk Management review

• Investigate centralized

purchasing

• Complete integration of ARI fleet

system

2019-20 Objectives

Information Technology

Services

• Continue Cyber Security

Prevention

• Implement new Backup Solution

• Continue Virtualized Desktops

• Evaluate mobile workforce /

mobile device management

solution

• Upgrade desktop management

• Complete infrastructure upgrades

• Update service catalogue

• Manage Project Portfolio

• Support 2019/2020 Projects with

ITS involvement

2019-20 Objectives

Facilities Services

• Corporate energy conservation

and demand management plan

• Energy management program

• Long-term capital and asset

management plans for

corporate facilities

• Pre-qualified contractor

database

• Department work management

and reporting system

• 12 new affordable housing units

at Cambrian Court in

Bracebridge.

2019-20 Objectives

Continuous

Improvement Unit

• Corporate customer service

strategy

• Create a corporate culture of

innovation

• 2019 Municipal Innovators

Community conference in Muskoka

• Revise key policies, procedures,

and directives

• Contractor Health & Safety

Program

• Identify and implement measures

to increase savings and improve

municipal efficiency

Emerging Issues

Corporate and Financial

• Financial Services

o Financial reporting burden

o New legislative requirements

o Staff turnover

o Succession planning

• Budgets/Financial Planning/Procurement

o Financing Asset Management and Council Priorities

o Provincial government funding

Emerging Issues

Information Technology Services

• Political / Legislation Changes

• Cyber Crimes / Cyber Security

• Social Media

• Technology Advancements

• Managing Competing Priorities in Shared

Service Arrangement

Emerging Issues

Facilities

• Staff exposure to a wider range of social

issues through daily maintenance and

operations

• Increasing material costs

• Increasing labour costs and challenges with

contractor availability

• Aging buildings and infrastructure

• Weather pattern impact on building operations

• Staffing recruitment and retention

Schedule of

Ongoing

Orientation

• February: Procurement,

Development Charges

• March: Facilities Services

Overview, Corporate Energy

reporting

• April: Risk Management and

Insurance, IT Services and Cyber

Security

• May: Debt issuance, Credit

Rating, Urban Service Area Policy

• June: Asset Management Policy,

Financial Statements

• July: Prudent Investor Standard

QUESTIONS?

THANK YOU FOR YOUR SERVICE

TO MUSKOKA!

Next…. Lunch

Procedural By-law Workshop – 1:00 p.m.