Disruptive technology session_shutl
20
ECOMMERCE FUTURES TOM ALLASON FOUNDER & CEO Friday, 12 April 2013
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Transcript of Disruptive technology session_shutl
ECOMMERCE FUTURES
TOM ALLASONFOUNDER & CEO
Friday, 12 April 2013
TEAM OF 30, 2/3 ENGINEER
LONDON & SAN FRANCISCO
Friday, 12 April 2013
4 YEARS IN DEVELOPMENT
2.5 YEARS DELIGHTING...
Friday, 12 April 2013
WHAT YOU WANT.WHEN YOU WANT IT.
Friday, 12 April 2013
WHATS THE STORY?
Friday, 12 April 2013
11.08.94
Friday, 12 April 2013
ECOMMERCE IS QUICK & CONVENIENT
Friday, 12 April 2013
2 THINGS DELIVERY IS NOT...
Friday, 12 April 2013
$$$$$
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ACQUISTION
BROWSE ONLINE
BUILD BASKET
PLACE ORDER
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2 /3checkout abandoners cite delivery
Source: Comscore 2012, Royal Mail 2011
Friday, 12 April 2013
$$$$$
$
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$ $$$$$
$ $$
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$$$
$
ACQUISTION
BROWSE ONLINE
BUILD BASKET
PLACE ORDER
$
$
$ $$
$
$
67%shoppers abandon before checkout
Source: Comscore 2012, Royal Mail 2011
Friday, 12 April 2013
90%Online shoppers cite delivery as top annoyance
Source: Royal Mail 2011
Friday, 12 April 2013
DELIVERYMATTERS
Friday, 12 April 2013
‘PAYPAL FOR AWESOME DELIVERY’
Shutl is a branded option offered within checkout alongside existing fulfillment methods
Friday, 12 April 2013
‘PAYPAL FOR AWESOME DELIVERY’
Available 24/7 & can be offered for similar price to standard delivery
Friday, 12 April 2013
GPS TRACKING COMES STANDARD
Shutl takes GPS from courier in real-time and serves up tracking page
Friday, 12 April 2013
Delivery status updated in real-time, performance compared against SLA & carrier quality rating updated
Better performing carriers get more deliveries & can demand higher prices
Friday, 12 April 2013
FEEDBACK
Feedback streamed unedited to shutl.co.uk/feedback & facebook
Friday, 12 April 2013
+300% higher NPS
23% of Shutlers would not otherwise have purchased that session
+30-100% greater AOV
WHAT ARE THE RESULTS?
Friday, 12 April 2013
Friday, 12 April 2013
