Imbizo

Group 6Does quality management improve

teaching and Learning?

What is quality?

Teaching Class Visits, Assessment, Moderation, Systems in place, Processes, Minimum Standards, Standardization, Quality Outcomes, Uniformity, …..

= Quality Product (Employable student)

Quality Management

Planning Teaching Control Evaluate Assess

Continuous Improvement

ACT PLAN

CHECK DO

Challenges

1. Lack of micro level quality control by each staff member (e.g. lecturer in class, admin clerk, cleaner, etc)

2. Each staff member responsible and accountable for quality service delivery

3. Pre-entry assessment and career guidance4. Mismatch of student’s ability/potential/interest due to

limited programme scope5. Limited scope of funded programmes6. FETC not customer focussed (student & industry)7. Quality focus is to concentrated on processes and procedures

than on the customer and the end product8. If we have QMS in place – why the poor results?

Recommendations

Quality ManagementQuality Assurance (Policies and Procedures)Quality Audit (Evidence)Quality Control (each staff member in control of what he/she does – lecturer in the class should control his/her quality service delivery on a activity basis)

Recommendations

Lecturer is in control of his/her teaching and the quality level of itPerformance Management = Self ManagementEverything FET Colleges do should be customer focussed (student and industry)Get industry on boardFocus more on the product than on the process

Recommendations

Improvement Strategies in classroomAccountability to customer (student and industry) rather than processPerformance Management is linked to Quality ManagementQuality Management Systems (skeleton) – each individual add flesh to the bone – what is your quality of meat added?

Fact

Quality begins with me! Have I done my best for each individual customer? What should I do to improve my service? What should I change? What should I do differently? What worked or did not work?”

If you don’t do things right the first time when will you have time to fix it?