DISCOVERY SPORT 17MY

HANDOVER AND REFERENCE GUIDE

DISCOVERY SPORT 17MY

Discovery Sport 17MY Handover and Reference Guide Excellence Code: QLA900524EN_0616 TOPIx Code: JLR2328211E

USING THIS GUIDE . . .

We are continually improving our levels of new-vehicle customer satisfaction. Using the structure and actions shown in this guide will further improve our ratings. Whenever you execute a new-vehicle delivery, in addition to demonstrating its features, there are some other key items that you should take the time to understand, plan and prepare to demonstrate. Some of the actions within this guide are marked with a special symbol. Actions marked with a Red Flag are designed to further enhance CSI performance for you, your Retailer and for Land Rover. Please refer to the inside rear cover of this guide for further information. This guide should be used in conjunction with the Customer Personalisation Record and New Vehicle Handover Record. Remember that there are additional fields and actions on the checklist that you should cover with your customer.

BEFORE DEMONSTRATING VEHICLE FEATURES . . .

......you must explain the contents of the Owner Literature Pack and identify the supporting booklets provided. Be aware that the Owner Literature Packs are based on vehicles made to the highest level of specification and may describe features or options not fitted to your specific vehicle market or not chosen by your customer.

For further information, check the Owner’s Handbook, the Quick Start Guide and any Owner’s Handbook supplements. Don’t forget: also check the Land Rover website at

www.landrover.com

The information detailed in this asset covers all vehicle and market derivatives and optional equipment, some of which may not be fitted to vehicles in your market. The information contained in this asset was

correct at the time it was created. In the interest of development, the right is reserved to change specifications, design or equipment at any time without notice and without incurring any obligations.

The Bluetooth trademarks are owned by Bluetooth SIG. iPod and iPhone are trademarks of Apple Inc. registered in the U.S and other countries.

CONTENTS1 EXTERIOR1.1 Smart Key 1.2 Fuelling 1.3 Luggage Compartment 1.4 Spare Wheel and Tool Kit

2 INTERIOR2.1 Second and third row seats (5+2) and ISOFIX child seat anchor points2.2 Child Safety Locks

3 STARTING AND DRIVING3.1 Smart Key Starting 3.2 Transmission 3.3 Electric Parking Brake (EPB) 3.4 Tyres and Tyre Pressure Monitoring System (TPMS) 3.5 Cruise Control and Speed Limiter 3.6 Terrain Response 3.7 Active Safety Technologies 3.8 Timed Climate 3.9 Driving Aids 3.10 Park Assist 3.11 Surround Camera and Advanced Tow Assist 3.12 Diesel Particulate Filter (DPF) and Selective Catalytic Reduction (SCR) 3.13 Wade Sensing 3.14 Stop/Start, ECO Mode and Active Driveline

4 FROM THE DRIVER’S SEAT4.1 Column and Steering Wheel Controls 4.2 Seat and Mirror Memory 4.3 Blind Spot Monitor 4.4 Automatic Headlights with Auto High Beam Assist (AHBA) 4.5 Wipers 4.6 Windows and Panoramic Roof Blind 4.7 Instrument Panel and Message Centre 4.8 Interior Lights

5 INCONTROL SYSTEMS5.1 Touchscreen Display 5.2 Satellite Navigation 5.3 Bluetooth® 5.4 Climate Control

6 IN-CAR ENTERTAINMENT SYSTEM6.1 Digital Audio Broadcast (DAB) Radio 6.2 Media Hub 6.3 CD/DVD,TV, Dual View and Rear Seat Entertainment

7 VOICE CONTROL7.1 Voice Control

8 LAND ROVER INCONTROL8.1 InControl Protect: Activation8.2 InControl Protect: Overhead Console Buttons8.3 InControl Protect: Smartphone App8.4 InControl Protect: Premium Smartphone App 8.5 InControl Secure8.6 Wi-Fi Hotspot8.7 InControl Apps8.8 InControl Connect Pro


NOTES

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1 - EXTERIOR

1.1 Smart Key Demonstrate and explain:• Smart Key operation including the lock/unlock buttons

• Single and double locking features including the alarm modes

• Single and multi-point entry

• Locking the vehicle using the sensor area on the exterior door handles

• Emergency unlock

• Warnings and battery replacement

Customer care points

• Single lock is on the first press of the Smart Key lock button; double lock is on the second press.

• With a vehicle that has keyless entry, lock the vehicle using the lock sensor area of the exterior door handle; be sure not to grab the door handle. Touch your finger on the sensor area only (once for a single lock, twice for a double lock).

• A single lock sets the perimeter alarm. A double lock additionally activates interior scanning.

• Single-point entry is a safety feature which when set only unlocks the driver’s door when requested. This can be set to Multi-point entry via the set up menu on the Instrument Panel (2-stage unlocking) or a series of button presses on the Smart Key.

• The internal battery of the Smart Key does not charge whilst in the vehicle. A message centre warning will alert the customer when the battery needs replacing. Should the Smart Key cease to function, a mechanical key blade is available to access the vehicle.

NOTE: This system provides keyless entry not keyless exit. Keyless operation may be affected if the Smart Key is located behind a device with a back-lit LCD screen (such as a smartphone or laptop).

• In the event of the battery discharging or a fault with the keyless locking system, the doors must be locked manually.

• Open the door and locate the emergency lock access cover. Using the emergency key blade, rotate the cover to release it from the door. Remove the cover and store it safely.

• Insert the emergency key blade firmly into the emergency lock. The emergency key blade can now be removed.

• Refit the emergency lock access cover and rotate it clockwise to secure it firmly.

• Repeat the procedure for all other unlocked doors.


1.2 FuellingExplain:• Fuel filler operation, fuel types and the Diesel Misfuelling Protection Device


• Some fuels (petrol and diesel) in certain countries are unsuitable for this vehicle.

• Filling a diesel powered vehicle with petrol will cause a great deal of damage to the engine and fuel system components; the Diesel Misfuelling Protection Device should help protect against this.

• Some vehicles with a diesel engine are supplied with an active Diesel Misfuelling Protection Device. This is a metal flap in the filler neck, which will prevent the fuel tank being filled with incorrect fuel e.g. petrol. The metal flap will be visible when the fuel filler cap is removed. The active Diesel Misfuelling Protection Device will automatically release if a correctly sized, diesel fuel pump filler nozzle is inserted, fully and squarely into the vehicle’s fuel filler neck.

• If it is necessary to refill the fuel tank from a portable refuelling can the emergency funnel supplied with the vehicle must be used, as a standard filler from a portable refuelling can will activate the Diesel Misfuelling Protection Device.

Some vehicles with a diesel engine are equipped with a passive Diesel Misfuelling Protection Device, incorporated into the fuel filler neck. If triggered, a reset tool which can be found in the tool kit is required to reset the protection device. NOTE: It is the driver’s responsibility to fill the vehicle with the correct fuel. The Diesel Misfuelling Protection Device only reduces the risk of filling the vehicle with the incorrect fuel.

NOTE: When replacing the cap, turn clockwise until the ratchet clicks. Failure to do so may result in a malfunction warning lamp to illuminate.


1.3 Luggage CompartmentDemonstrate and explain:• The three actions that will open and close the luggage compartment plus Powered Gesture Tailgate if specified


• Ensure the customer understands the three methods of releasing the tailgate (using the Smart Key, facia switch and exterior release button).

NOTE: The tailgate external release switch will operate if all doors are unlocked and the gear selector is in the Park (P) position. If the gear selector is in the Neutral (N) position, the switch will only operate if all doors are unlocked, and the ignition is in convenience mode or switched off.

• To operate the powered version of the tailgate, use the Smart Key, the facia switch or the external button to open the tailgate. When open, a close can only be performed by using the button located on the underside of the tailgate, or manually.

• On the powered version, the tailgate opening height can be adjusted to prevent contact with a low roof.

NOTE: Object detection is a safety feature on both opening and closing cycles. If an object is detected or the tailgate switch is pressed when it is in motion, the movement will stop.

• Powered Gesture Tailgate will allow the customer to operate the tailgate (both to open and close) from outside the vehicle without needing to physically touch either the vehicle or the Smart Key. Provided that the Smart Key is detected, the tailgate may be operated by waving a foot underneath the rear of the vehicle.

• Unlike many competitor systems which use a single centre mounted sensor to detect the foot, Discovery Sport benefits from two sensors mounted on either side of the vehicle. This allows kerbside operation, rather than needing to be immediately behind the vehicle.

• A major benefit of using the twin sensors is that the system remains fully functioning when a trailer or other towing accessories i.e. cycle carrier are attached to the vehicle.

NOTE: The accessible kerbside placement of the sensors means that the feature cannot be operated from directly behind the rear of the vehicle.The customer requests the tailgate to open or close via a smooth upward kick movement, taking between one and two seconds, beneath the sensor.

NOTE: Make sure that the standing area is stable and not slippery before performing the kick movement. Take care not to make contact with the vehicle, and do not make contact with the vehicle exhaust as it may be hot and cause injury.NOTE: This feature does not replace any existing opening and closing methods.


1.4 Spare Wheel and Tool Kit Explain:• The location of the spare wheel and the toolkit


• Ensure that the customer understands the specified locations on the vehicle where the jack can be safely used.

• Before using the Tyre repair kit, check repair procedure and cautions detailed within the Owner’s Handbook.

• Advise the customer of the Emergency Roadside Assistance telephone number.


2 - INTERIOR

2.1 Second and third row seats (5+2) plus ISOFIX child seat anchor pointsDemonstrate and explain:• The rear seat fold feature, the ISOFIX child seat anchor points and the top tether anchor brackets


• The split folding rear seats can be folded completely to accommodate large loads, or partially to accommodate large loads and still retain seating for passengers. Make sure that when the seat back is raised, the locking mechanism is fully engaged.

• To fold a second row seatback: Lift the lever on the side of the seat and pull the seatback forwards until it locks into the lowered position. To raise the seatback: Lift the lever to unlock the seatback and then lift until it is locked firmly in the upright position.

• The second row seatbacks can be folded from inside the loadspace, or by the passengers occupying the third row seats.

• The second row seatbacks have a recline feature. To operate lift the lever on the side of the seat and push the seatback into the recline position.

• If the vehicle has a 5+2 configuration to gain access to the third row seats you must firstly pull the lever on the top of the seatback upwards to release the locking mechanism and then move the seatback forwards into the tilt position. This action will release the locking mechanism and allow the seat to move forwards.

• To raise a third row seat: From inside the load space, locate the pull strap on the rear of the seat and manually lift the seat into the raised position. When locked in position the head restraint can be lifted and locked in position.

• To fold a third row seat: From inside the load space, pull the strap on the rear of the seat to release the head restraint locking mechanism. Then manually fold the head restraint forward. Pull the strap again to release the seat locking mechanism and then fold the seat forwards into the stowed position.

• Both of the outer seat positions on the rear second row seats are equipped to accept ISOFIX restraints.

• Ensure that customers are aware that when folding the 2nd row seats, if the safety belt buckles are not stowed correctly, damage can occur to the leather in this area.

• Customers must be shown how to correctly position the buckles to help avoid this situation occurring.

NOTE: 2nd row seats must never be folded with the safety belts fastened.

NOTE: Child seats unsuitable for the ISOFIX and top tether mounting points may still be used if secured correctly according to the manufacturer’s instructions. Refer to the child seat manufacturer’s website for further details.

NOTE: The third row seats are not suitable for use by children who require child seats (booster seats are acceptable).

NOTE: The Discovery Sport offers all occupants the option to have a charging 12v USB socket, including in the third row of seats. These will allow for the charging of games consoles, laptops, tablets and smartphones.


2.2 Child Safety LocksDemonstrate and explain:• The location of the child safety locks


• Setting the child safety locks will disable the interior rear door handles and the rear windows. An indicator lamp and a message confirm whether this system is active or inactive.


3 - STARTING AND DRIVING

3.1 Smart Key StartingDemonstrate and explain:• The push button start procedure with Smart Key


• There is no need to dock the Smart Key.

• The vehicle will start with the key in a bag or briefcase, providing the bag is not of metal construction and providing the key is not located behind a device with a back-lit LCD screen (such as a smartphone or laptop).

• The vehicle will start when the Smart Key is in any location within the passenger compartment, including the luggage area.

• If you remove the Smart Key from a running vehicle, a warning chime will sound on exit but the vehicle will continue to run. When the engine is stopped, it will not restart until the Smart Key is located inside the vehicle.

• Emergency start procedure should the Smart Key battery become exhausted. Hold the Smart Key against the underside of the steering column with the buttons facing downwards (markings are provided). Press the start button. This action must be carried out while the ‘Smart Key Not Found’ warning is displayed on the message centre (refer to Handbook).

• On diesel powered vehicles, there may be a delay on cranking of up to three seconds (this can be greater than three seconds in very cold climates). This allows the glow plugs to warm up. The engine will then crank automatically until it starts. In low ambient temperatures cranking times may increase.

• Ensure customers are aware of this delay, because pressing the start button a second time will cause the ignition to be switched OFF.

• If the vehicle is fitted with Stop/Start technology, ensure that the customer understands that certain conditions prevent the engine from automatically stopping. Some conditions will cause automatic engine restart. See 3.14 Stop/Start and the Owner’s Handbook for more details.


3.2 Transmission Demonstrate and explain:• Drive, Sport and Manual shifts

• Gear selector and paddle operation (CommandShift)


• Ensure the customer understands the difference between selecting Sport and Drive. In Sport, the gear change points are altered to provide later up shifts and sharper down shifts. When the vehicle is driven enthusiastically, down shifts may drop two gears at once.

• Manual gear selection (using the paddles) status is displayed in the message centre.

• The paddles can also be used in Drive. To revert to Automatic mode, hold the ‘+’ paddle for approximately two seconds. The transmission automatically reverts after a short period of steady driving without use of the paddles.

NOTE: Paddle shift can be disabled in Drive through the driving features menu.

• When the vehicle comes to rest and the ignition is switched off, the transmission will automatically select (P) regardless of its position before this action.

3.3 Electric Parking Brake (EPB)Demonstrate and explain:• Operation of Electric Parking Brake


• The Electric Parking Brake (EPB) automatically releases on drive away (when a gear is selected and the throttle is operated).

• The Electric Parking Brake (EPB) may be manually applied and released using the switch on the centre console.

NOTE: It is only possible to release the Electric Parking Brake (EPB) when the driver’s door is closed and the driver’s seat belt is fastened.

• In an emergency, with the vehicle travelling at more than 3 km/h (2 mph), pulling up on the Electric Parking Brake (EPB) switch and holding, gives a gradual reduction in the speed. The brake warning lamp will illuminate accompanied by a warning tone and a warning message in the Message Centre. The stop lamps will also illuminate.

• It is recommended that the park brake be manually applied only when the vehicle is stationary. To apply the park brake, pull up on the switch. To disengage it, press the foot brake and push down on the switch.

• When the park brake is active, a warning light in the Instrument Panel is illuminated and will remain illuminated for at least ten seconds after the ignition has been turned OFF.

NOTE: The Electric Parking Brake (EPB) is automatically applied when the ignition is switched OFF and the vehicle speed is below 3km/h (2mph).


3.4 Tyres and Tyre Pressure Monitoring System (TPMS)Explain:• Where to find tyre information

• TPMS operation and warnings


• Stress the Importance of regular checks on pressures and for abnormal wear.

• Stress the Tyre Pressure Monitoring System (TPMS) is not a substitute for manually checking tyre pressures.

• The TPMS only provides a low tyre pressure warning and does NOT re-inflate the tyres.

• Tyre replacement should be carried out by a Land Rover Retailer or Authorised Repairer to avoid damage to the TPMS sensor.

• New features (accessed via Instrument Panel menu) include:

◦ Recommended Cold Tyre Pressures are displayed under the service menu ◦ Customers can select to display units of Pressure: kPa, Bar, PSI ◦ The actual pressure of the Tyres is displayed under the service menu ◦ Customer can select Load / Comfort pressures

• The sensors in the TPMS system are calibrated and customers should use the Instrument Panel display to determine actual tyre pressure in preference to a potentially un-calibrated forecourt airline. Tyre pressures should be checked when the tyres are cold.

NOTE: TPMS will be available on all wheel styles (including the temporary spare wheel where specified), and will be fitted as standard where required by legislation (check your market specifications).


3.5 Cruise Control, Speed Limiter, Adaptive Cruise Control with Queue Assist with Intelligent Emergency Braking plus Adaptive Speed Limiter Explain: • Steering wheel controls

• Functions and operation


• To set Cruise Control, accelerate to the desired speed; press SET/+ button. To increase or decrease the set speed, press the + or – buttons. To cancel, press the Cancel button or press the brake pedal.

• Cruise Control is inoperative below speeds of 32km/h (20mph).

NOTE: If the accelerator pedal is pressed for more than five minutes, Cruise Control is cancelled.

• Adaptive Speed Limiter: enables the driver to set their own personal maximum speed using the Cruise Control switches.

• The Adaptive Speed Limiter button switches between Cruise Control and Adaptive Speed Limiter. The systems cannot be used simultaneously. The Adaptive Speed Limiter indicator will illuminate when Adaptive Speed Limiter is active.

• When Discovery Sport is equipped with Traffic Sign Recognition, the Automatic Speed Limiter is enhanced with the introduction of the Adaptive Speed Limiter. This system uses a combination of sign recognition and the navigation system’s pre-loaded local map data for speed.

• When Adaptive Speed Limiter is active (i.e. Driver selected) and the system detects a new speed limit that is different to the one set, Discovery Sport will automatically accelerate/decelerate to that speed. Acceleration/deceleration (no braking is applied) is gentle.

• To set the Follow Mode gap on Adaptive Cruise Control, use the additional buttons on the steering wheel. This sets a time gap so the distance from the car in front will increase or decrease as the speed increases or decreases.

• After setting Adaptive Cruise Control, the Engine, Brake and Transmission modules will control the speed and distance between the vehicles.

• Adaptive Cruise Control now incorporates Queue Assist with Intelligent Emergency Braking.

• Queue Assist follows the vehicle ahead to a standstill and is intended for use in lines of traffic on major roads where minimal steering is required.

• Intelligent Emergency Braking uses the radar unit of the Adaptive Cruise Control system to detect moving vehicles close ahead. When a collision risk is detected, an audible warning is given and the brake system prepared for manual braking. If the driver does not apply the brakes, the Intelligent Emergency Braking applies the brakes at up to maximum pressure.

NOTE: The purpose of Intelligent Emergency Braking is to reduce the impact speed when a collision becomes unavoidable.


3.6 Terrain ResponseExplain:• Terrain Response

• How it provides driver-selectable programs that configure on-board systems to assist the driver on different terrains

• Torque Vectoring by Braking system

• All Terrain Progress Control (ATPC)

• Low Traction Launch


• Five possible settings: Dynamic, General driving, Grass/Gravel/Snow, Mud & Ruts, Sand. Point out that some of these systems will be useful not only off-road (i.e. Grass/ Gravel/Snow for slippery conditions on-road).

• Driving on-road with one of these programs selected will give the vehicle a very different feel i.e. gear selections, and how the vehicle accelerates.

• Dynamic program is an additional setting, available if the vehicle is specified with Adaptive Dynamics. Associated with a driving style rather than a type of terrain, this program will exploit the vehicle’s full on-road potential. When selected, this program optimises the vehicle’s traction, handling and drivability characteristics for maximum feedback and responsiveness.

• Adaptive Dynamics is a fully automatic feature and has no driver input.

• The Torque Vectoring by Braking system further improves cornering stability and agility. The system uses the car’s brake system to imitate the effect of a torque vectoring differential, constantly balancing the distribution of engine torque between the four wheels during cornering, resulting in improved grip and steering, and a reduced level of understeer.

• The vehicle is monitored by the system 100 times per second using the car’s Dynamic Stability Control (DSC) module. As the car accelerates through a corner, the system uses yaw sensors to detect when the vehicle is starting to understeer. If understeer is detected, engine torque is increased, and imperceptible levels of braking are used to correct the vehicle attitude, and transfer engine torque to the outside wheels which have more grip, thus maintaining traction and steering control.

All Terrain Progress Control (ATPC):• ATPC is an all-road speed control function which works in the forward and reverse

direction. It offers the driver a speed based control where a desired vehicle speed can be set from current speed or from rest without any pedal inputs being required by the driver once the brake is released.

• The feature will offer enhanced functions to control slip and to improve launch, driving traction and braking performance. It will allow the inexperienced driver to utilise the total capability of the vehicle. The operational speed range is 1.8km/h to 30km/h.

• ATPC uses the brakes and powertrain as required to maintain the set speed. It is controlled via the cruise control switches and the pedals.

• The ATPC feature is enabled/disabled by the driver via a switch in the Terrain Response switch pack.

• From stationary, brake held, driver selects the set speed using the +button, on brake pedal release, the vehicle moves towards set speed.

• In motion, the driver selects the set speed using the +button (or Resume), which by default will match the current speed.


3.6 Terrain Response (Continued)

Whilst ATPC is on, the driver can override by one of the following: • Throttle Pedal. Driver can override with throttle similar to cruise control to raise the

speed but not changing the ATPC set speed. On release of the throttle the vehicle will return to the ATPC set speed.

• Brake pedal. Driver can override with light braking and modify the vehicle speed, on release of the brake pedal. ATPC will control to the driver selected speed without cancelling ATPC. However, a firm press of the brake will cancel ATPC drive function but retain the descent control braking function as per Hill Descent Control (HDC).

• Cruise Control Steering Wheel Mounted Controls (Set/Increase Speed, Decrease Speed, Resume and Cancel).

Low Traction Launch

A manually selectable driver mode (via All Terrain Info Centre) that aims to deliver the opti-mum pull-a-way/launch on a given low friction surface or terrain (e.g. Wet Grass/Snow) by controlling the amount of torque that the driver can apply, thus preventing wheel spin and maximising the potential driving force that can be achieved given the conditions.


3.7 Active Safety TechnologiesExplain:• Autonomous Emergency Braking

• Pedestrian Contact Sensing


• Discovery Sport offers an emergency braking system using an innovative stereo digital camera system. Mounted next to the rear view mirror, the forward facing cameras captures a view of the road ahead which is analysed by a sophisticated on-board computer – the use of stereo cameras enables the system to calculate the distance of an object from the car.

• Operational between speeds of 5 and 80 km/h (3 and 50mph), the camera system is designed to detect objects which could create the risk of a collision. In the event of a collision risk, the driver is alerted by a visual and audible warning signal.

• If a collision is judged to be unavoidable, a driver warning will be given and the system will automatically apply an emergency braking pressure level.

• The system is designed to help avoid collisions at speeds less than 40km/h (24mph), and to mitigate the severity of an impact at speeds less than 80km/h (50mph).

NOTE: Autonomous Emergency Braking can be disabled via the Driving Features menu, this is recommended for Off-Road driving. Autonomous Emergency Braking is active again on the next ignition cycle.

• Pedestrian Contact Sensing is an airbag system designed to protect pedestrians from impacts with the base of the windscreen using an airbag mounted within a cover at the trailing edge of the bonnet panel. Airbag deployment is triggered by advanced pressure-tube sensors mounted on the front grille panel, which are designed to detect an impact with an adult pedestrian. It has a volume of 120 litres and deploys within 50–60 milliseconds. The system is active at vehicle speeds between 25 and 50 km/h (15–30 mph).


3.8 Timed Climate (with / without remote)Explain:• Timed climate remote

• Timed climate


• The timed climate remote has a range of approximately 100m (328ft) for optimum performance. It should be held vertically when operated. A series of flashes on the remote’s LED indicate the vehicle system reaction.

• The system has safeguards to prevent excessive battery drain; after 20-30 minutes the system turns OFF automatically. It will not function at all if the battery charge level is too low.

• Timed climate is adjusted on the Touchscreen and can be set to operate twice in each 24 hour period. It can also be set to activate weekly or on individual days.

• The main benefits are in cold conditions when the vehicle is warm and the windows defrosted before the customer enters the vehicle. The engine block is also warmed, helping to improve fuel consumption and emissions.


3.9 Driving Aids Explain:• Traffic Sign Recognition system

• Lane Departure Warning system

• Lane Keep Assist

• Head-up Display

• Driver Condition Monitor


• Traffic Sign Recognition uses a forward facing camera to detect road signs and variable overhead signs which it displays in the message centre.

• Speed limit information from the navigation system will be displayed for roads with no signage.

• The system has three basic functions:

◦ Speed limit detection - a corresponding sign is displayed in the message centre. ◦ Vehicle speed greater than the detected speed limit - a flashing red ring around the

speed limit sign will be displayed in the message centre. ◦ No overtaking zone - if a no overtaking sign is detected the system will also display a

corresponding sign in the message centre.• The system may provide false information if:

◦ Travelling in adverse weather conditions (heavy fog, rain, snow etc.) ◦ Concealed or covered signage ◦ Driving towards very bright lights ◦ Windscreen area in front of the camera covered (sticker, snow, mud etc.) ◦ Passing vehicles that are displaying speed limit signs (bus, lorry)

NOTE: If when travelling on a motorway the system displays ‘- - -’ and not a speed, ensure the navigation has not been set to the Off-Road setting.

• Lane Departure Warning system uses a forward facing camera located in the base of the rear view mirror.

• If the vehicle crosses either of the lane markings that the vehicle is travelling in, without the activation of the appropriate indicator, the system will alert the driver via haptic feedback through the steering wheel and graphical displays in the message centre.

• The system can be switched on and off via a hard key or in the Vehicle Set-up menu in the Instrument Panel. Sensitivity is also adjusted within this menu.

• The system has some limitations:

◦ Speed must be between 50km/h (31mph) and 150km/h (93mph) ◦ Lane must be wider than 2.5m (8.2ft) ◦ Not active in off-road conditions

• The performance of the Lane Departure Warning system can be affected by:

◦ Travelling in adverse weather conditions (heavy fog, rain, snow etc.) ◦ Driving towards very bright lights ◦ Worn, damaged or temporary lane markings (road works) ◦ Driving very close to another vehicle


3.9 Driving Aids (Continued)

NOTE: When driving on country roads with no near side road markings the display may only show active (green lines) to one side. Both green lines may appear if the system has a curb to use as a reference.

• Lane Keep Assist: Lane Departure Warning was introduced to some Land Rover vehicles at 14MY, as a further enhancement of this driver aid, Lane Keep Assist is introduced to Discovery Sport at 17MY.

• The system uses the forward facing camera to detect lane markings ahead of the vehicle. If it detects that the vehicle is getting too close to either side of its lane, the system will gently but noticeably counter-steer to keep the vehicle in the lane. The driver is always responsible for ultimate control of the vehicle and can override the counter- steering at any time. When the driver activates the turn signal to intentionally change lanes or turn, the function does not intervene.

• The Head-up Display is a new laser system, able to project a variety of vehicle data onto the windscreen in the driver’s line of sight.

• The system supports the following data, dependant on features being fitted to the vehicle:

◦ Road Speed ◦ Gear Position (when in CommandShift mode) ◦ Turn-by-Turn Navigation (for HDD Premium Navigation) ◦ Traffic Sign Recognition – Identified speed limit ◦ Cruise Control Set-Speed ◦ Adaptive Cruise Control Status (including warnings)

The display can be personalised via vehicle Set-up menu in the Instrument Panel.

• Driver Condition Monitor increases vehicle safety by constantly monitoring driver inputs (steering, speed, climate setting, cabin button activation – both how frequent and which ones and audio volume) then assesses this against known algorithms of human tiredness.

• Inputs are also constantly measured from systems such as throttle, brakes, lane departure, use of direction indicators etc. to determine if a driver is suffering from tiredness.

• If the system determines the driver is fatigued, the vehicle displays the warning Take a break! in the Instrument Panel for 30 seconds, along with an audible chime. If driving continues, a further warning displays in the Instrument Panel, again with an audible chime and will remain until the OK button on the steering wheel menu control is pressed.


3.10 Park AssistExplain:• Park Assist (Parallel/Perpendicular/Parking Exit)

• 360° Park Distance Control


• Park Assist is a driving aid only. Due care and attention must be taken during parking manoeuvres.

• Park Assist may not detect:

◦ Moving objects until they are dangerously close ◦ Some obstructions such as narrow posts and small objects close to the ground ◦ Some objects with dark, non-reflective surfaces

• To activate Parallel Parking, press the Park Assist button while driving forward at less than 30km/h (18mph) and at a distance of 0.5 -1.5m (1.6 - 4.9ft) between the vehicle and the line of parked vehicles. When activated, Park Assist searches for a space on the passenger side. To search on the driver’s side, signal a turn in that direction.

• Repeated presses on the Park Assist button will activate Perpendicular Parking or Parking Exit.

• If specified, the 360˚ Park Distance Control is activated automatically:

◦ When Drive (D) is selected from Park (P) or a forward gear is selected from neutral on a manual transmission

◦ If the vehicle speed falls below 10km/h (6mph) ◦ When Reverse gear is selected ◦ The Parking aid button will illuminate to inform the driver that the system is active

• To cancel the Parking aid system press the button.


3.11 Surround Camera and Advanced Tow AssistDemonstrate and explain:• Surround Camera

• Advanced Tow Assist


• The HD Surround Camera System features include 360° Plan View, Panoramic Rear View, T Junction view, Trailer reverse park guidance, Trailer hitch guidance and Includes the reversing camera system.

• If the customer has specified Surround Camera and Advanced Tow Assist, suggest another appointment to take them through the full set up and menus of the camera system.

• When a new or existing trailer configuration is selected, Trailer guidance automatically displays on the Touchscreen when Reverse gear is selected. Coloured lines are displayed to indicate the predicted path of both trailer and vehicle.

• Ensure the customer understands that if the triangular decal (the target sticker) is not fitted in the correct position, Advanced Tow Assist will not operate correctly.

NOTE: This feature may not operate with all trailer designs.


3.12 Diesel Particulate Filter (DPF) and Selective Catalytic Reduction (SCR)Explain:• Diesel Particulate Filter (DPF) warning lamp

• Full message and regeneration drive cycle

• Selective Catalytic Reduction (SCR) & Diesel Exhaust Fluid (DEF) top-up and warnings


• Diesel vehicles equipped with a particulate filter have more efficient emission control. The particles in the exhaust gases are collected in the filter during normal driving.

• When a DPF message is displayed, accompanied by an amber warning lamp, the filter needs a regeneration cycle to clean itself. This requires the engine to have reached normal operating temperature. Regeneration takes place automatically at an interval of approximately 300-900km (190-560miles), depending on driving conditions. Regeneration normally takes 10-20 minutes and is automatically requested by the engine control module if the vehicle is driven steadily at vehicle speeds between 60km/h to 112km/h (40mph to 70mph).

• It is possible that the regeneration process will occur at lower vehicle speeds, but the events may take a little longer at a 50km/h (30mph) average speed.

NOTE: If regeneration is not successfully carried out, the amber warning lamp will eventually be replaced by a red warning lamp.

It is essential that retailer staff at the point of delivery explain and confirm to the customer or user of the vehicle that they understand the following:

• In order to comply with latest exhaust emissions requirements (EU6), some vehicles with diesel engines are fitted with a reservoir containing Diesel Exhaust Fluid (DEF). This is part of the Selective Catalytic Reduction (SCR) system, the Diesel Exhaust Fluid (DEF) levels in the vehicle’s DEF tank must be properly maintained.

• The consumption of DEF can vary greatly. An average consumption will be 800km (500 miles)/1Litre but this consumption rate can be more than doubled depending on driving style, road and weather conditions. When the DEF level becomes low, a notification message displays in the message centre. DEF can be topped up using non-drip refill bottles available from a retailer/authorised repairer but the customer or user will need to refill the DEF tank at the earliest opportunity. A retailer/authorised repairer can be contacted to arrange a full DEF refill. DEF quality and DEF flow rate are monitored. A similar warning system will notify the driver if inferior DEF quality or a DEF system malfunction are detected, starting with a warning explaining the issue that gives you 850km (530 miles) to take corrective action.

Customers should be encouraged to contact their authorised service agent as soon as a DEF indication message is displayed.

NOTE: DEF is also known as AdBlue®, AUS 32 and ARLA 32.

Ensure the customer is aware of the “Diesel Technology - Our Environmental Responsibility” leaflet


3.13 Wade SensingExplain:• When the system should be used

• How to select the system


• Wade Sensing can be turned on and off from the Touchscreen 4x4i or Extra Features menus.

• When selected, the Touchscreen displays current water depth and maximum wading depth. As maximum wading depth approaches, the system will display warnings on the Touchscreen and Instrument Panel; these will be accompanied by a series of warning tones.

• Wade Sensing should not be used during off-road driving, as rapid increases in water depth cannot be detected in time to deliver a warning message to the driver.

• Wade Sensing is suspended if the vehicle’s speed exceeds 10km/h (6mph) or the gradient exceeds ten degrees.

NOTE: The Parking Aid, Park Assist and Stop/Start systems are all disabled when Wade Sensing is operating.


3.14 Stop/Start, ECO Mode and Active DrivelineDemonstrate and explain:• The conditions that will prevent an automatic engine stop

• How to switch the system off

• ECO Mode

• Active Driveline


• Even when activated, it is normal that the Stop/Start system will not always stop the engine when stationary, and may restart the engine prior to setting off. This is dependent on the variables detailed below.

• The following conditions will prevent an automatic engine stop:

◦ A shift paddle has been used to select a gear ◦ The external temperature is less than approximately 0°C (32°F) ◦ The external temperature is more than approximately 40°C (104°F) ◦ The engine and/or the gearbox has not reached operating temperature ◦ The driver’s seat belt is not fastened ◦ The Climate Control system requires the engine to be running (for example, in

Defrost mode) ◦ The battery charge is too low to maintain all electrical accessories (for example radio,

air conditioning, seat heating) ◦ The bonnet is open

• To switch the system off, press the ECO switch.

• The following conditions will trigger an automatic engine restart:

◦ The battery charge is too low to maintain all electrical accessories (for example radio, air conditioning, seat heating etc.) without engine running

◦ If the ECO switch is pressed while an automatic engine stop is in progress

NOTE: Driver Exit is a feature which is available only when Stop/Start is on.

• To prevent the vehicle from being inadvertently left in a driveable condition, the vehicle detects when a driver is not present and automatically turns the ignition off.

• If Drive (D) or Sport (S) is selected, the Driver Exit feature turns the vehicle’s ignition off if the driver’s seat belt is unbuckled and the brake pedal is released.

• If Neutral (N) or Park (P) is selected, the Driver Exit feature turns the vehicle’s ignition off if the driver’s seat belt is unbuckled.

• If the driver’s seat belt is unbuckled when the engine is running in Reverse (R), it remains running to make sure that the driver is aware that the vehicle is in a driveable condition.


3.14 Stop/Start, ECO Mode and Active Driveline (Continued)

• When the ECO mode button is selected the system will adopt a more economical operating parameters prioritising the most efficient vehicle settings for auto transmission, Active Driveline, and comfort features like Climate Control HVAC while switching off heated/climate seats, heated steering wheel and heated mirrors. The customer can re-engage these features but this will have a detrimental effect on the fuel/emission saving of ECO Program.

• The Active Driveline enhances fuel economy with its ability to automatically switch to a high efficiency 2WD mode by completely disconnecting the rear driveshafts.

• Two electronically-controlled clutches on either side of the rear differential unit distribute torque as required between the two rear wheels, enabling a broader range of capabilities in both off-road and on-road conditions.

• When driving in 2WD, the system is capable of re-engaging 4WD in no more than 350 milliseconds. The control system ensures that 4WD is used whenever required, such as when pulling away from rest, using Off-road Terrain Response modes or Hill Descent Control (HDC), or when slippery conditions are detected.


4 - FROM THE DRIVER’S SEAT

4.1 Column and Steering Wheel ControlsDemonstrate and explain:• Steering column adjustment and the operation of the steering wheel controls


• Moving the lever below the steering column fully down allows the desired position for the steering wheel to be found. It can then be locked in position.

Note: Manual adjustment only.

• The steering wheel controls on the right side access Adaptive Speed Limiter and Adaptive Cruise Control and heated steering wheel functions. The left hand controls are dedicated to Instrument Panel, audio and phone functions. These controls create a safer driving environment by allowing hands- free access to the Instrument Panel menu, audio features and phone functions.

4.2 Seat and Mirror MemoryDemonstrate and explain:• Seat and mirror adjustments (to include Memory, and mirror dip when reversing settings).


• Up to three seat and mirror combination settings may be stored as pre-sets. Before activating a pre-set memory, ensure that the area immediately surrounding the seat is clear of obstructions.

• If a pre-set is not selected within five seconds of pressing the Memory store (M) button, the Memory store function will cancel.

• When Easy entry/exit is enabled, the driver’s seat will automatically lower when the ignition is switched off and the door is opened. Upon returning to the vehicle, when the driver’s door is closed and the ignition is turned on, the seat will return to its previously set position. This feature can be enabled/disabled via the Instrument Panel menu.

• Reverse mirror dip is a feature that must be activated via the Set-up menu in the Instrument Panel. The mirrors will dip when Reverse gear is selected. At this point the mirrors can be adjusted to better suit customer requirements (whilst in Reverse gear). Once set, they will return to this setting when Reverse is selected.

• The mirrors will return to their normal driving positions when the gear selector is moved out of Reverse or if the reverse vehicle speed exceeds 7km/h (4mph).

NOTE: Powerfold will only operate if the vehicle is stationary, or travelling at less than 20km/h (12mph).


4.3 Blind Spot MonitorExplain:• Blind Spot Monitor

• Reverse Traffic Detection


• The Blind Spot Monitor system is a supplement to, not a replacement for, a safe driving style and use of the exterior and rear-view mirrors. The icons in either mirror illuminate when a vehicle in an adjacent lane is in an overtaking position.

• On start-up, an amber indicator dot is visible in the mirrors. This shows the system is OK and will disappear when the vehicle speed exceeds 10km/h (6mph). If this light is seen again it indicates a system fault and should be accompanied by a warning message.

• If Blind Spot Monitor is disabled using the Instrument Panel vehicle information and settings menu, the amber light will be permanently ON, and is automatically turned OFF when Reverse (R) gear is selected, when the vehicle is in Park (P), or when the vehicle is travelling below 5km/h (3mph). Under these conditions, an amber warning indicator dot is displayed, provided the vehicle is not fitted with Reverse Traffic Detection.

• Closing Vehicle Sensing is a feature within the Blind Spot Monitor system. The radar detection area is extended to approximately 70m (230ft) and identifies a rapidly approaching vehicle by flashing the warning icon in the appropriate mirror. Once the vehicle enters the area monitored by the Blind Spot Monitor, the icon will illuminate continuously.

NOTE: The system is designed to cover a fixed lane width. If narrow lanes are in use, it may detect objects travelling in non-adjacent lanes.

• Reverse Traffic Detection is a feature that can be specified to aid parking manoeuvres. It provides additional warnings via the rear view camera screen, a flashing icon in the relevant exterior mirror and an audible warning if the presence of a moving vehicle is detected.

• Rear Traffic Detection is active only in Reverse and only alerts on approaching vehicles which meet a three seconds or less ‘time to collision’.

NOTE: Rear Traffic Detection is a standalone system but can only be specified with Blind Spot Monitor as it utilises radar and not the rear Park Assist sensors.


4.4 Automatic Headlights with Auto High Beam AssistDemonstrate and explain:• Master lighting switch (to include auto and delay controls)

• Auto High Beam Assist function and benefits


• All external lights are operated from this switch. If Auto position is selected, the lights will illuminate automatically when low ambient light is detected.

• Headlight courtesy delay - the headlights can be set to remain ON for a selected period after the vehicle is parked. This feature can be used to illuminate the area around the vehicle after parking (set up on rotary control). The Smart Key can also operate this feature.

• Auto High Beam Assist is a convenience feature to encourage greater use of high beam thus promoting safer driving. Once selected, and in sufficiently dark conditions, the system switches ON high beam. The system only operates at speeds above 40km/h (25mph).

NOTE: Auto dip lights will operate in twilight conditions, Auto high beam will only work when in a fully dark environment

• The system uses a camera mounted in the rear view mirror housing. The following conditions may affect the system’s function:

◦ Highly reflective road signs ◦ Vehicles with dim lights (e.g. bicycles) ◦ Adverse weather conditions ◦ A dirty, damaged or misted windscreen ◦ A sticker on the windscreen

• The system will be cancelled if the headlight courtesy flash is used while High Beam Assist is in use.

4.5 WipersDemonstrate and explain:• Facia switches

• Wiper functions and features


• The wipers can be operated manually. In automatic mode, the rain sensor determines the automatic variable delay. This can be changed to manual variable delay dependant on switch position. The wiper frequency is also affected by the vehicle speed. If the vehicle speed drops below 2km/h (1.2mph) the wipers will switch to the next lowest speed. When the speed increases above 8km/h (5mph) the original settings are restored.

• The winter park position parks the wipers in a higher position than normal. This allows the blades to be lifted from the screen to prevent freezing. This feature can be activated from the vehicle Set up menu.


4.6 Windows and Panoramic Roof BlindDemonstrate and explain:• Windows and panoramic roof blind operation


• The windows feature one touch open and one touch close operation. Once the switch is pressed, there is no need to hold it.

• The windows also feature an anti-trap protection to prevent accidental trapping of vulnerable parts of the body or other obstructions in a closing window. If an object is detected, the window will retract.

• If it is still necessary to raise the window after it has retracted, the override procedure is as follows:

1. Attempt to close the window; anti-trap will prevent closure and lower the window/open slightly

2. Within ten seconds, attempt to raise the window again; anti-trap will prevent closure and lower the window/open the slightly

3. Attempt to close the window for a third time; this time hold the switch in the close position. Hold until closed

• The panoramic roof blind has the same features as the windows (one touch and anti- trap).

NOTE: Auto dip lights will operate in twilight conditions, Auto high beam will only work when in a fully dark environment

4.7 Instrument Panel and Message CentreDemonstrate and explain:• Message centre

• Warning lights

• Audible warnings


• There are three levels of messages:

◦ Primary - with a red warning icon ◦ Secondary - with an amber warning icon ◦ Information

• Messages with the highest importance will be displayed first.

• Advise the customer to check the Handbook should any Primary or Secondary messages appear.

• Low fuel warning is now based on the volume in the tank (not the range) which means that there will no longer be an ‘80 kilometres (50 miles) to empty’ message. The remaining distance depends on the current driving style and the remaining fuel.

NOTE: The seat belt minder message disappears automatically. It may also be cancelled by pressing the OK button on the right hand steering wheel controls. Objects placed on the front passenger seat may activate the warning chime and indicator.


4.8 Interior LightsDemonstrate and explain:• Touch sensing


• Touch sensing is used to operate the front interior lights so ensure the customer understands the operation of the touch sensing. Moving a hand close to (or lightly touching) the light will turn it ON or OFF.

• Touch the lens for 2 seconds to deactivate/activate automatic illumination.


5 - INCONTROL SYSTEMS

5.1 Touchscreen Display Demonstrate and explain:• Features and functions of Touchscreen (InControl Touch and InControl Touch Pro).



• Encourage the customer to explore the menus on the Touchscreen. Explain that this cannot cause damage. If they lose their way in the Menu System, pressing the Home Menu hard key (soft key on InControl Touch Pro) returns them to the Home Page.

• Explain that regular cleaning of the screen with a ’lightly moistened’ soft cloth will maintain its reaction to touches and help its performance. An accessory cleaning kit is available.

• Only light finger pressure is required to operate the screen. The use of any other object may cause damage.

• InControl Touch features a contemporary and fresh graphical design with intuitive controls.

◦ Swipe: Move a fingertip over the screen surface in a fast linear movement ◦ Drag: Touch an object and move a fingertip over the screen surface without losing

contact• Demonstrate how to personalise the Touchscreen system through the Set-up menu.

• InControl Touch Pro advances Discovery Sport’s technology to the next level by providing a 10 inch Touchscreen in the centre console.

• InControl Touch Pro is built around a sensitive ‘multi-touch’ screen which provides superior responsiveness and support for gestures. The screen provides a user-friendly interface with a range of innovative features.

◦ Swipe for flicking between home-screens ◦ Panning and pinching to zoom smoothly and directly through navigation maps ◦ System multi-tasking capabilities

• InControl Touch Pro’s personalised home-screen can be customised to suit individual needs and preferences. Up to 4 personalised home-screens can be added as desired.


5.2 Satellite Navigation Demonstrate and explain:• Features and functions of the Navigation System (InControl Touch and InControl Touch Pro).


• Explain that access to the navigation screen is from the Home Page by pressing the displayed (‘soft’) NAVIGATION key followed by the ‘Agree Screen’.

• Encourage the customer to use POI or Post Code destinations, which are the easiest methods. There are other destination options such as Address, Map, Coordinates, Previous and Memory.

• Time permitting, demonstrate some of the advanced features of the Navigation System such as Stopovers and Geo Coordinates.

• The InControl Touch system is an SD card Navigation system. The Navigation SD card reader is located in the front centre cubby box.

• InControl Touchscreens (main, map, settings) are visually different to previous systems but the functions are the same or similar with some new additions e.g. 3D City Models and 3D Landmarks.

• Demonstrate setting a route preference and explain that if not done correctly, the system may appear to be operating incorrectly. For example, setting ‘Avoid major roads’ will usually lengthen journey times.

• The InControl Touch Pro Navigation system has an extensive set-up menu which allows the customer to customise various aspects of the navigation display. Inform the customer that the system has been programmed to its base settings and should they need further help personalising the screen an appointment can be arranged for a time which best suits them.

• InControl Touch Pro screens (main, map, settings) are visually different to previous systems but the functions are the same or similar with some new additions e.g. 3D and Satellite views.

• The system is equipped with a high speed Intel Quad Core system along with a super-fast access 60GB Solid State Drive (SSD). This combination provides a highly responsive experience.

• This new fully integrated navigation system provides a number of significant advantages over smartphone navigation apps as well as aftermarket portable navigation devices:

◦ Dead reckoning – this is the most important advantage of a fully integrated system. Being able to always pinpoint accurately the position of the vehicle to ensure appropriate guidance instructions

◦ On-board regional maps e.g. Europe – no reliance on a mobile network connection or roaming (if preferred) when travelling outside of your home network

NOTE: Ensure the customer is confident they can set up their “Home Address” on InControl Touch and InControl Touch Pro.

InControl Touch : From the Home page select Navigation > Navigation Menu (six small squares within a circle) > Where to > Go Home > Enter Destination Now.

InControl Touch Pro : From the Home page select Navigation > Navigation Menu (six small squares within a circle) > select Destinations > Home Address.


5.2 Satellite Navigation (Continued)


InControl Touch Pro also brings a host of features such as; Door-to-door route planning, Commute mode, Fuel finder, Arrival mode, Parking, Real time traffic, Synch and Sending, Sharing, Live search and Safety cameras. If the customer is interested it may be advisable to arrange another appointment to better explain these advanced features.

NOTE: Some features require InControl Connect Pro. NOTE: the InControl Touch SD and InControl Touch Pro Navigation systems have extensive set-up menus which allow the customer to customise various aspects of the navigation display. Inform the customer that the system has been programmed to its base settings and should they need further help personalising the screen an appointment can be arranged for a time which best suits them.

5.3 Bluetooth® Demonstrate and explain:• Bluetooth® and Pairing


• Check that the customer is using the same phone as on the Customer Personalisation Record. If not, check the new phone compatibility on the website.

• Check that the Bluetooth® feature on the handset is switched ON.

• Allow the customer to pair the phone. Adjust the phone settings to allow it to connect automatically whenever the customer enters the vehicle.

NOTE: Some phones occasionally lose connection and have to be paired again.

• Bluetooth® can also be used to stream music from compatible devices. For more information please see section 6.2 Media Hub.

• Demonstrate how to make and end a call using the steering wheel controls and Touchscreen.

• Demonstrate how to display the Recents menu on the Touchscreen using the steering wheel controls and Touchscreen.

• InControl Touch Pro has a number of enhancements:

◦ Conference calling ◦ Usability and information in line with smartphones ◦ Sort numbers from a range of popular choices e.g. Contacts and Recents ◦ New settings to personalise phone handling ◦ Home screen integration e.g. missed call ◦ Contact details, address etc. (where phone supports the functionality) ◦ Improved keypad ◦ Direct access to voicemail ◦ Clearer and larger make/end call button ◦ Easier switching between calls


5.3 Bluetooth® (Continued)

NOTE: The customer may experience a one minute delay before they can access their phonebook using the voice tags they have set. The system uses this time to build the new voice recognition directory. During this period, customers will still be able to use the Call Contact feature.

If the customer mentions that contact numbers are missing from their phonebook, check that their contact data is taken from the SIM card and not just the phone memory.

5.4 Climate Control Demonstrate and explain:• Climate Control System controls

• Climate Control System features


• The Auto mode is the recommended setting that achieves the greatest benefit from the system. After setting the temperatures, the Climate Control System will attempt to maintain these temperatures at all times.

• The Defrost Key operates maximum defrost and switches on the front screen and rear window heaters.

• Air distribution, Synchronise climate zones and Defrost settings can be accessed and adjusted via the Touchscreen.

• The heating and cooling for climate seats is controlled via the hard keys or the Touchscreen.

◦ Front Heated Seats: Press the relevant front heated seat button to switch the required seat heater on at the maximum setting; the 3 LED indicators on the button will illuminate. Press a second time to set the heated seat at the medium setting; 2 LED indicators illuminated. Press a third time to set the heated seat at the lowest setting; 1 LED indicator illuminated. Press a fourth time to switch off.

◦ Climate Seats: Press the relevant front climate seat button to enable. A pop up menu will appear in the Touchscreen. Touch the up arrow icon to switch heated on to maximum, adjust using down arrow. If cooling is required touch the down arrow icon to switch cooled ventilation on at maximum.

• If specified with 3rd row seats, the third row seat climate control provides fan controlled chilled air through the rear side vents.


6 - IN-CAR ENTERTAINMENT SYSTEM (FRONT AND REAR)There are two new infotainment systems available for the New Discovery Sport. InControl Touch and InControl Touch Pro both feature InControl Protect (see section 8 for more details) with varying outputs and speaker configurations.

InControl Protect is a standard feature in certain markets.

6.1 Digital Audio Broadcast (DAB) Radio Demonstrate and explain:• Digital Audio Broadcast (DAB) Radio


• DAB radio offers greater choice of channels and stations. There are still some locations where no signal is provided. If the vehicle moves into one of these locations reception will be lost and a hiss/crackling sound will be heard. This is not a Land Rover specific concern since it affects all manufactures in exactly the same way.

• Demonstrate how to search for DAB channels using the scroll arrows on screen.

• Pre-set stations are available on DAB allowing favourite stations to be stored in the same way as on FM.

• Some stations and channels offer sub-channels; this further widens the customer’s choice.

NOTE: On the ‘InControl Touch’ system if DAB signal drops off it will pick up the station from FM if available. The customer may notice this as it appears as if two stations are playing at the same time - the same music, just out of sync (just for a second).

InControl Touch Pro:

• DAB can be selected by firstly selecting the ‘Source’ soft key from the menu. When selected, touch the ‘Find’ soft key to view a list of available channels. The list is arranged in alphabetical order; select the up or down arrows to scroll through the list.

• In DAB Settings if the Link to FM Stations setting is switched on and the signal strength for a channel falls below an acceptable level, the Media system will automatically switch to the FM version of this station (only when available).

• The ‘Favourites’ section is now a single list of AM, FM and DAB favourite stations. To rearrange the order of the list, touch the Edit icon then drag and drop selected items, to the desired position. Press OK to confirm.

• Touch the Favourite icon to add to or delete from the Favourites list. This will be highlighted when the tuned station is set as a favourite.


6.2 Media Hub Demonstrate and explain:• Media Hub


InControl Touch Pro:• Connect an iPod® and demonstrate how to navigate through the folders. Customers

familiar with iPods will quickly understand the menu structures, which almost mirror those used on the iPod.

• The Media Hub allows the connection of iPods, USB memory sticks and MP3 players. Not all MP3 players are compatible with the system.

• There is one dedicated connection for both iPods and USB devices. This is located in the centre cubby box, which also contains a 3.5mm AUX port.

• Once connected the iPod®/USB device is controlled through the Touchscreen. There is no Touchscreen control for the AUX port, which requires manual adjustment of whatever device is connected.

• When connected, the iPod or iPhone battery will charge.

• Bluetooth® audio streaming provides wireless play and (dependant on device) music control of a Bluetooth® device using the Touchscreen and the Interactive steering wheel controls.

InControl Touch Pro:• The Media Hub allows the connection of iPods, USB memory sticks and MP3 players.

Not all MP3 players are compatible with the system.

• There are two USB 3.0 ports (3 x faster charging than previous systems) which support both iPods and USB devices. These are located in the centre cubby box, which may also contain a HDMI/MHL socket and a micro SIM slot for data connectivity.

• Music can now be copied from a device (USB, 32GB max size) as well as a CD. InControl Touch Pro will also rip music at two levels: If “Highest Quality” is selected, this will rip in Lossless and like InControl Touch Plus will limit the amount of albums it can store (10-15). If “Highest Quality” is deselected the system will rip at 256kbps (Apple standard) allowing many more albums/tracks to be stored. Download time from a device is much quicker (10 seconds for one album approx.).

• Once connected the iPod/USB device is controlled through the Touchscreen.

• When connected to the media hub via a cable, the iPod or iPhone® battery will charge.

• Bluetooth® audio streaming provides wireless play and (dependant on device) music control of a Bluetooth® device using the Touchscreen and the Interactive steering wheel controls.

NOTE: With the ignition turned OFF, customers may access the audio system for 3 minutes only. This is due to the battery management system.


6.3 CD/DVD,TV, Dual View and Rear Seat Entertainment Demonstrate and explain:• CD/DVD

• TV

• Dual View

• Rear Seat Entertainment


• Demonstrate how to load a CD/DVD into the player. The centre stack single slot player is used for both CDs and DVDs.

• Some CDs display additional information: Artist, Album, Track Name and Genre but this depends on how the disc has been formatted.

• 15 to 20 CDs in Lossless WAV format providing the highest possible quality can be stored on the SSD. This format is especially suited to the Meridian audio systems. If quantity is more important than quality then the discs can be loaded at 256 kbps AAC format the same as purchased downloads e.g. from iTunes. This will allow between 95-100 CDs to be stored (figures are purely estimates).

• InControl Touch Pro brings widespread support of artist and album artwork to make browsing and selecting music more intuitive when driving. The album art view (Carousel) lets you swipe between albums to jump instantly to any point in your collection. Artwork is shown in most views where available thanks to the on-board Gracenote database (Not Bluetooth® audio).

• InControl Touch Pro introduces ‘More like this’ and ‘Queue’ which are new ways to create playlists giving you the opportunity to listen to music relevant to you at the time.

• Video can be loaded onto a USB device and viewed in the vehicle. A USB device docked in the cubby box can be viewed on the Touchscreen.

• The system supports MPEG1, MPEG2, WMV9, VC-1, H.264, H.263, MPEG4 ASP, RAW, VP6 and VP8 files.

• Load a DVD disc and demonstrate Dual View, set system to show DVD and Navigation at the same time. Invite customer to view both modes, care not to have a clash of heads if there are two customers in the vehicle at the same time.

• Suggest that another appointment is made to answer any questions that arise after the customer has had the opportunity to use the system.

NOTE: InControl Touch equipped vehicles do not feature CD, DVD or Dual View.

• Demonstrate how to switch on rear screens and headphones, use the Rear Media control screen to reassure the customer they have full control over what is being viewed/listened to in the rear. Ensure headphones are set to the correct channel or the system may appear not to be working (3 channels to choose from).

• Demonstrate the most commonly used features on Remote control (handset), Rear Media on/off, DVD Play, Video/Audio mode, select left and right channels. When operating aim the handset at pickup below the screen. Navigation information can be displayed on the rear screens and rear seat passengers are free to search and browse maps and places of interest data. Once a desired destination is found the destination can be sent to the driver as a suggested destination, whereby he/she accepts/declines the destination.

NOTE: If the driver has selected the Rear Media control screen the handset functions are blocked, to release the handset the driver must select another screen e.g. Audio.

• Suggest that another appointment is made to answer any questions that arise after the customer has had the opportunity to use the system.


7 - VOICE CONTROL

7.1 Voice Control Demonstrate and explain:• Voice functions

• Voice commands


InControl Touch:

• To start a voice session, briefly press the voice button on the steering wheel. The Teleprompter list will appear on the Touchscreen. To cancel a voice session, press and hold the Voice button.

NOTE: Briefly press the Voice button during a voice session, to interrupt audible feedback then wait for the tone to sound before giving the next command.

• A teleprompter list provides feedback and available commands for each stage of the voice session.

• A voice symbol indicates that a command is available. Wait for the symbol to appear and a tone to sound before saying a command.

NOTE: As the commands are listed before the system is ready to listen, it is important to wait for the voice symbol to appear, before saying a command.

InControl Touch Pro:• The Voice Control system is designed to interact with the majority of the infotainment

system this includes Telephone, USB, CD/DVD, Media library, Radio and Digital tuner devices. The user can dial contacts from their phonebook without the need to store Voicetags first.

• Carry out a Demonstration: direct the user to the voice settings menu (from HOME SCREEN swipe to Extra Features then select Voice). Explain each of the screens in particular the “Tutorial” and the “Command” soft keys, showing many different ways of achieving the same functionality (select a command to get a list of alternatives/synonyms).

• On previous systems when using Voice, the correct commands must be used and a full list of commands for each system is still detailed on the Touchscreen in the voice Commands menu which will help the user in a “step-by-step” process to progress through a dialogue with the system. The new system utilises an industry benchmark voice recognition solution, stored on the systems Solid State Drive (SSD) for instant response and allows Natural speech delivery for English (UK & US) and Chinese Mandarin. More natural phrases can be used, not tied to specific terminology to carry out a specific task e.g. A shift from command and control “Radio tune frequency” to task based approach “Tune to 97.9” or with Natural language reasoning added for UK, US and Chinese (Mandarin) “Can you tune to 97.9 please”.

• Many things can impair the operation of Voice Control, speak naturally in a clear voice (don’t shout) and don’t speak too early. People often speak more slowly and shout when not understood – this actually makes things worse… Strong regional accents, passengers talking at the same time commands are given, windows/ panoramic roof open (road & wind noise) will all have an adverse effect on recognition. Users are advised to keep background noise to a minimum.


7.1 Voice Control (Continued)

• Audible Help is available: Press Voice button and say “Help”. For help on a particular device say the device name followed by “help” (e.g. radio, phone “help”).

• Voice Tutorial can be accessed from the Touchscreen (Extra Features, Voice, Tutorial), this will provide the customer with a series of short lessons on how to get the best out of their Voice system. This is a spoken tutorial, broadcast through the cabin speakers.

NOTE : The voice control system has speaker adaption, so is able to continuously adapt to the user. When a new user speaks, the first four or five commands may result in an inaccurate response. The system then adapts to recognise the new user. Please note that voice control may not be available in all markets.


8 - INCONTROL

8.1 InControl Protect ActivationDealer to carry out:• Registration

• Connection

• Activation

Retailer care points

• InControl Protect is a standard feature (optional in certain markets) within the InControl Touch and InControl Touch Pro Infotainment systems.

NOTE: The retailer must carry out the following actions before the customer takes ownership of their vehicle.

• REGISTER the customer on the InControl Admin Website using the Vehicle Identification Number (VIN) and customer details, such as their email address and telephone number.

• The InControl Admin Website can be accessed through the Dealer Communication Portal. Once the vehicle and customer information has been entered, the website will prompt the retailer to go to the vehicle to connect the vehicle to the account. This step can be completed now or at a later point. Ensure the vehicle is in an area with good mobile reception.

NOTE: If the retailer would like to complete the step later, they should not click Get Started.

◦ CONNECT the vehicle to the account. Continue the next step in the InControl Admin Website and click Get Started. When prompted to do so, go to the vehicle and press the Optimised Land Rover Assistance button on the left hand side of the overhead console for ten seconds. The button will flash rapidly once it is pressed and then, after about ten seconds will start to flash more slowly, indicating that it is attempting to connect the user account. Release the button and then there will be a long flash followed by a short flash to indicate success.

◦ ACTIVATE the account by returning to the InControl Admin Website. Confirm the customer details and the system will automatically send the customer an activation email.

• Advise the customer that they need to open the activation email and accept the Terms and Conditions to complete Activation. Inform the customer that they should download the Land Rover InControl Remote Smartphone App to enjoy all the InControl Protect features (the Smartphone App is available from Apple iTunes and Google Play).

• If the customer has their smartphone, encourage him/her to complete set up on site.


8.2 InControl Protect: Overhead Console ButtonsExplain:• The button operation


• Explain the overhead console button operation and show the customer the location of the SOS Emergency Call button and Optimised Land Rover Assistance button, showing them how to open the button flaps. To use the buttons, press and hold for two seconds. The time taken for the call to connect will depend on the level of mobile network coverage – the button will flash amber to indicate that it is attempting to connect. If it fails to connect the customer should retry.

• In the unlikely event that a customer will need roadside assistance, they can press the Optimised Land Rover Assistance button (left hand side) and will automatically be connected to a Land Rover Assistance operator who will direct the breakdown service directly to their vehicle’s precise GPS location.

• In an emergency every second can count.

• If a customer is involved in an accident Land Rover’s SOS Emergency Call will rapidly bring the emergency services to their exact location.

• This feature can be activated in two ways:

◦ In the event of a crash in which the airbags are deployed, the SOS Emergency Call will be sent automatically.

◦ A manual SOS Emergency Call can also be made by pressing the SOS button (right hand side) if another emergency should occur e.g. witnessing an accident or a passenger requiring attention.

• The SOS Emergency Call button and the Land Rover Assistance button should only be pressed when assistance is genuinely required.

• Advise the customer that they can view “How To…” videos online to remind themselves of how the features work. These are available at www.landrover.com/InControl.


8.3 InControl Protect: InControl Remote Smartphone AppDemonstrate and explain:• The InControl Remote Smartphone App features using the Demo mode


NOTE: Retailers must have a smartphone loaded with the InControl Remote Smartphone App in order to guide the customer through the features/operation of InControl Protect.

From the Landing Page demonstrate how to access the various features within the application.

• Checking fuel level

• Find your vehicle

• Download your journey logs for business expenses at the touch of a button

• Receive alerts about your vehicle’s status (vehicle unlocked) allowing you to return and secure your vehicle

NOTE: Advise customer of phone app compatibility with iPhone® 3GS and above (iOS 6 and above) and Android™ (Android™ v4.0 and above).


8.4 InControl Protect: InControl Remote Premium Smartphone AppDemonstrate and explain:• The InControl Remote Premium Smartphone App features using the Demo mode


Discovery Sport’s engine can be remotely started and the car’s climate control activated, to heat or cool the vehicle to the desired temperature.

• The target temperature can be selected via the App screen. A request is then sent via an encrypted signal to a central server, which in turn will send an encrypted signal to the car to start the engine, activate the climate control and bring the interior to the desired temperature.

• Once remotely started, the engine will stay running for 30 minutes (start feature can be cancelled via the app) before switching off. In order to drive away, the driver must unlock the car and depress the brake pedal. This will move the car into a ‘normal’ driving mode, so that the car can be driven.

• If Discovery Sport is remotely started then the vehicle remains locked with the alarm still active. In order to avoid untoward attention being drawn to the car, all exterior lights remain off. Inside the car, only the Instrument Panel is illuminated (which is a legal requirement) while the Touchscreen, in-car entertainment system, and all other lighting remain switched off.

• For security reasons, if a forced entry is detected or if any other driving controls, (such as the throttle pedal), are operated, then the engine will shut down.

• Because this feature involves remotely starting the engine, certain limitations apply. For example, if the vehicle is very low on fuel, then the engine will not start.

NOTE: Remote Engine Start is legally allowed in all markets with the exception of Germany, France, Australia, Austria, Saudi Arabia, UAE.

• Discovery Sport can be remotely locked or unlocked. If the owner sends an instruction to lock the car then the ‘global close’ function will also automatically close the windows, even if this feature has been deactivated by the owner (dependent upon market applicability of this feature).

• The unlock command will unlock the driver’s door remotely. If no action is taken the car will be relocked after 45 seconds.

• For security reasons, the InControl Remote App requests a PIN before the Start/ Lock or Unlock request can be sent to the car.


8.5 InControl Secure Explain:• Benefits of adding InControl Secure


• If the customer has purchased InControl Secure, explain that in the event of a Theft Notification, the Secure Operating Centre will alert them by phone. Once a theft is confirmed, the Secure Operating Centre will liaise with the police on the customer’s behalf, for a swift and safe recovery of the vehicle.

• Inform the customer of the Service Mode and Transport Mode features. These can be activated through the Remote Smartphone App and allow Stolen Vehicle Tracking to be temporarily disabled by the owner whilst the vehicle is being serviced or, for example, being transported on a ferry.

• Explain that if the customer forgets to activate Service Mode or Transport Mode in these situations, then it is likely that a false Theft Notification will be triggered. Similarly, it is important to remember to turn Service Mode and Transport Mode off once they are no longer required. Remember if you are delivering the car to the customer on a trailer you should ask the owner to put the car into Transport mode.

8.6 Wi-Fi Hotspot Explain:• Benefits of adding Wi-Fi Hotspot


• If Wi-Fi Hotspot has been purchased, explain that when there is 3G mobile network coverage, Wi-Fi Hotspot will allow up to eight devices to read emails, browse the internet and download content simultaneously.

• If Wi-Fi Hotspot has been purchased, advise the customer that they will need to obtain an additional SIM card from their mobile service provider. The customer should contact their mobile network provider and ask what steps are necessary to activate the new SIM as these may differ by network.

• InControl Touch:

◦ Show the driver the SIM card slot and explain that the SIM card is installed in the following way.

◦ Press the button (1) to release the SIM card holder (2). Insert the SIM card into the holder as indicated (3). Fully close the SIM card holder.

◦ Note: the USB port (4) is for Service use only.

• Explain that the Wi-Fi set up is completed by using the Wi-Fi Settings, found in the Extra Features menu on the vehicle Touchscreen. This allows the customer to enable / disable the Wi-Fi network and data roaming. The network ID and password will also be displayed here.

• InControl Touch Pro:

◦ Show the driver the SIM card slot (centre cubby box) and explain how the SIM card is installed.

◦ Explain that the Wi-Fi set-up is completed by using the Wi-Fi Settings, found in the Settings menu on the vehicle Touchscreen. This allows the customer to enable/disable the Wi-Fi network and data roaming. The network ID and password will also be displayed here.


8.7 InControl Apps Explain and demonstrate:• Benefits of adding InControl Apps


NOTE: Ensure that if the customer has purchased the InControl Apps feature they have downloaded the InControl launcher app on to their smartphone prior to handover.

• InControl Apps brings the convenience of smartphone apps into the vehicle. By connecting a smartphone with a USB cable to the dedicated InControl Apps USB slot and via Bluetooth® (for music streaming apps), apps optimised for in-vehicle use will function on the vehicle’s Touchscreen.

• The smartphone will be charged through the USB cable.

• InControl Apps is supported by Apple iPhone® 5 onwards running iOS7 and Android™ phones running v4.0 (also known as ‘Ice Cream Sandwich’) onwards.

• A variety of approved vehicle-optimised apps, such as Contacts, Maps, Calendar and Music Player, will be available, with third party vehicle-optimised apps being released over time to ensure a continually fresh and relevant user experience.

NOTE: To establish a connection to the vehicle, the smartphone must be unlocked and the InControl launcher app activated. In the interests of safety, this action should be carried out whilst the vehicle is stationary.

NOTE: App usage may incur data charges on the smartphone.

8.8 InControl Connect ProExplain and demonstrate:• The benefits of adding InControl Connect Pro


• InControl Connect Pro brings the following connected services and features which are included as part of Pro Services:

◦ Real Time Traffic Flow, Fuel Price Service, Parking Service, Online Search, Satellite View, Street View, Online Routing, Cloud Synch, Sharing of ETA and places.

• Route Planner & Portal; a dedicated Route Planner App for Android and iOS makes it easy to manage destinations (new or favourites) and routes, as well as literally door-to-door navigation. A web portal also allows destinations and places of interest to be pre-planned and sent to your vehicle.

• Pro Services – Live; Live Apps are fully integrated into the InControl Touch Pro system (stored on the vehicle not a phone) and in tune with the vehicle’s various on-board sensors and systems.

• Apps are downloaded and installed (or updated) to the InControl Touch Pro system via the Live Cloud server. Initially a small selection of vehicle-optimised Live Apps will be available (e.g. Weather, Flight Tracker, News) which will grow over time.

NOTE: ‘Live’ is only available for UK and US markets at launch.


At the ‘Point of Order’ always . . .

• Set realistic expectations as to likely delivery time frame and date. Advise all appropriate personnel of the time frame, periodically contacting the customer to reconfirm. Advise staff members promptly if there is a change.

• Advise the customer that a comprehensive new-vehicle handover will take approximately 1.5 to 2 hours and ensure that they can commit to this time or offer an alternative. If they are unable to set aside the full time, be clear that they must reschedule the delivery. Be courteous but firm.

• Be sure to request and record all vehicle personalisation preferences using the Customer Personalisation Record, this will ensure that the vehicle will be properly programmed for handover.

Between Sale and Delivery always . . .

• Track the order, check the delivery date commitment and reconfirm with the customer.• Complete the Customer Personalisation Record and record customer preferences for the available settings.

Just before Delivery always . . .

• Schedule the vehicle for PDI, personalisation setup, accessory installation, full tank of fuel and to check all details are correct. Check all when complete.

• The day before delivery, reconfirm delivery arrangements with the customer.

On the day of Delivery always . . .

• Set time aside prior to the customer appointment/delivery. Be organised.• Check the vehicle for general condition, cleanliness, accessories and personalisation preferences.• Adapt the handover to the time available if the customer is unable to commit to the time scheduled.• Complete the purchase and finance documents, and sign.

For a more memorable experience, cover the vehicle alongside a welcome board displaying the customer’s name. Take a photo of the key handover. Place a small gift inside the car;

Land Rover memento, flowers, favourite CD/DVD.

• Introduce the customer to the Owner Literature Pack: ◦ Owner’s Handbook, all applicable supplementary manuals and Service Portfolio ◦ New-Vehicle Warranty, Corrosion Perforation Warranty, Roadside Assistance ◦ Service interval requirements

• Introduce the customer to service personnel. If direct introductions are not possible, give the customer a printed sheet providing contact details of the key service personnel.

• If time is short, prioritise the handover feature explanations. Schedule a follow-up appointment to complete and cover the remaining items.

After Delivery . . .

The period of time just after delivery is when most customers have the most questions regarding the operation of their new vehicle.• 2 to 4 days - Contact your customer and answer any questions they may have. The customer may be surveyed by

Land Rover after delivery.• 2 to 3 weeks - Now that your customer has become familiar with their new vehicle, contact them again to answer

any additional questions. Do not hesitate to schedule an appointment if necessary to provide another opportunity to clarify the operation of any feature that may be unclear. The customer may again be surveyed by Land Rover several weeks after delivery.

HANDOVER AND REFERENCE GUIDE

DISCOVERY SPORT 17MY

DISCOVERY SPORT 17MY

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Transcript of DISCOVERY SPORT 17MY