Discovering People, Expertise, Ideas, and Information - IBM · PDF fileDiscovering People,...

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© 2008 IBM Corporation

Discovering People, Expertise, Ideas, and Information

2IBM SWG CPO - WPLC Briefing 2008

Challenges Facing the Cering Manufacturing RFQ Team Include...

Communicating with colleagues, sharing information and getting questions answered takes too long

Coordination of cross-organizational work teams and sharing of documents is difficult and error-prone

Workers often have difficulty uncovering critical data and identifying the right subject matter experts to help respond to unique customer requests

03 - Open Client Strategy v1.4 3

Enterprise Portals

Self-ServiceTeam

Collaboration

Expertise & Knowledge Discovery

Open Client

Strategy

Scale-UpServers

Cost Containment

Invest for Growth

Unified Communications &

Collaboration

IBM Blueprint for Success


Discovering Expertise Within An Organization Can Be Frustrating ...

(1) Jose needs to find someone who knows about a new compound...

(2) He contacts a couple colleagues to ask if they know someone...

(4) After many phone calls and e-mails, Lee still has a long list of people to sort through...

Hours spent but still searching...

(3) They refer him to a few other people ...

(3) ... who refer him to a few other people ...


Today's Huge Amounts of Data Mean Searches Can Be Overwhelming

Huge amounts of available information today due to explosion of internet and other resources


What's Needed?

Skills

Expertise

Knowledge

Information

Data

Data

Data

Data

Data

Store and Store and collaboratecollaborate

Discover

Capture


How can we discover new ideas and new

expertise to help us keep find the best solution for

the RFQ process?

IBM Cering RFQ Team

You need to leverage the knowledge of all your

employees. Let me show you Lotus Connections...


Lotus Connections Provides Key Social Software Services

CommunitiesCreate, find, join, and share knowledge within communities of people who share a common interest, responsibility, or area of expertise

BlogsUse a weblog to present your ideas and get feedback from others; learn from the expertise and experience of others who blog

DogearSave, organize and share URL bookmarks; discover bookmarks that have been rated by others with similar interests and expertise

ActivitiesOrganize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster

ProfilesQuickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities

HomepageCustomizable home page to access connection services


Lotus Connections Utilizes Web 2.0 Technologies

Connections services exposed via RESTful APIs

Subscription ATOM feeds incorporated throughout to easily pull vital information to the forefront

Browser-based Home Page presents Widget and mashup-style user experience; makes extensive use of AJAX

Personal Blogs included as a central service

Tags and Tag Clouds used extensively for user identification and easier search and discovery


The Cering RFQ Team Needs Innovative Ideas to Win Their Bid...


DEMO – Using Lotus Connections To Discover Information and Expertise

Home Page

Home Page provides a customized launch point

Search via Tags across all Connections services

Start with a known person's Profile

Expand knowledge search to include Communities

Discover a previously-unknown expert

Read Blogs and Bookmarks to further understand that persons depth of knowledge


Customizable Home Page Collects Recent Changes and Updates

Widget palette for Connections and 3rd party services

Customizable user experience

Extensible widget-based user experience, using RESTful APIs Can include 3rd party

widgets to better personalize the experience

More effectively find information that is valuable and relevant

Set up to provide personally relevant information at a glance

Search via Tags across all Connections services Results show inter-

connections of social data


Profiles Provides Person and Expertise Search and Lookup

Easily recognize organizational relationships

People define and tag their skills, background, etc. for others Build a personal

social network of colleagues

Convenient links to person's blog, bookmarks and communities

Personal information from directory, as well as additional background provided voluntarily by profile person

People search or search via tag

Profiles does a continuous read and write of LDAP and enterprise people data, so is always up to date


WikiId ademum icsum subsem. Alp it addemi tallibum formit. Id ademum icsum subsem. Alpit addemi tallibum formit. Id ademum icsum subsem. Alpit addemi tallibum formit. Id ademum icsum subsem. Alpit addemi tallibum formit.

Communities Identify People with Shared Interests, Insights, and Passions

Cering R&D Community Community Forum

for sharing ideas

Community Bookmarks for identifying vital data

Feeds bring community-related information in

Information is tagged and searchable Send email to entire community

Extensible to include Wikis


Blogs Provide an Avenue for Discussion and Feedback

Tag Clouds for easy search and identification

Subscription Feeds provide options to bring updates directly to desktop or reader

Recommendations and identifiers to isolate real value

Easy access to similar blogs to refine value

Blog body and comments. Sort contents by date, by value, by visits, etc.

Publish thoughts and expertise for organizational consumption

Spark feedback and further discussion to deepen idea formulation


Dogear Bookmarks Collect and Tag Vital Information for the Organization People tag and identify

sources of information for the organization

Bookmark and tag any URL-addressable site

Share bookmarks publicly or privately Bookmark links (URLs) to

vital information on the Internet

Bookmark links to other sources of information (e.g., blogs, document libraries)


It's Easy to Set and Monitor Bookmarks – Making Information Sharing Second Nature

Add “dogear this” service to any application – two easy clicks to mark a site

Watchlists monitor and track new bookmarks from specific people or on specific topics

See who else is bookmarking the same sites


Many Tasks are Unstructured and Ad Hoc in Nature...

Lee's task.How can he get it done

more productively?


Lee's Task...

My Activity

Activities Help Us Manage Loosely Structured Tasks for Better Productivity

E-mailsChats

Documents

Phone logsNotes

To-dos

LinksOne access method

One way to search Contributions

from other people

Save best practices

Collect all relevant interactions used to accomplish this task


DEMO – Use Activities to Better Manage Everyday Ad Hoc Tasks

Chat

Phone logE-mail

Browser

Lotus Notes

Lotus Sametime

● Create and manage activities

● Drag and drop from inbox to Activity

● Dynamically customize and extend the phone call log

● Save chat directly to activity

Lotus Activities

To Do

To Do

Microsoft has no equivalent capability


Value is Derived from Using Social Software in the Context of Work

Email

Productivity Tools

Instant Messaging Client

Browser

File Explorer

Like Lotus Quickr, Lotus Connections services can be added to popular desktop application, bringing knowledge and expertise discovery fully into the context of work

Services can appear as menu options, tool bar icons, preferences, or plug-ins depending on extensibility of the application

Connections plug-ins for Notes, Symphony, Sametime, Office, Outlook, and Windows Explorer


Examples of Connection Services Integrated into Applications

From Notes, set a bookmark on an e-mail, a mail view, or a Notes database

Jump directly to Connections service from Outlook toolbar

From Office or Symphony, save document contents directly to a Blog


Lotus Connections Architecture is Designed for Enterprise Scalability

Your application

Mashups

Feeds

Lotus Notes

Lotus Sametime

Microsoft Office

Portlets

Browsers

Connections services

REST

Network File

Share

LDAPServer

RDBMS

TDI

HR DB

ERP DB

ActivitiesBlogs

Profiles


Cering Manufacturing CIO IBM

It's not the same as Lotus Connections. Let me show you why...

Microsoft says SharePoint has social networking capabilities...


Lotus Connections is Fundamentally More Powerful Social Software

xtdfwxdtfwxtdxxx

SharePoint MySitesLotus Connections

Enables discovery of people, information, and associations not previously known to exist

Multiple points of entry, deep integration across all services

Only enables people to search what they already know

MySites is only entry point

Requires users to manually create and keep up-to-date

Atlas Add-on for Connections

Lotus Connections Home Page

IBM SWG CPO - WPLC Briefing 2008 26

In Head-to-Head Competition, Lotus Connections was the Clear Winner

"IBM’s Lotus Connections looked, at minimum, a year or

more ahead of SharePoint in its social computing capabilities out of the box. It was a lot prettier

looking, too." -CG Lynch, cio.com

"Clearly ...Microsoft did a poor job of showing and explaining why business and/or technical decision-makers should consider SharePoint as a credible

solution to meet the social computing needs of an

organization." -Mike Gotta, the Burton group

"IBM came off looking better ... Connections has some slick, Ajax interfaces, and SharePoint does not."

-Tony Byrne, CMS Watch


Unlock the Power of Social Networks with Atlas for Connections – a Lotus Services Add-on Social networking visualization and

analysis tool Based on automatic expertise mining,

information retrieval and network analysis techniques

Brings a new social dimension to enterprise search

Returns ranked order of search results +

recommended paths. Filter by degrees of

separation.

Returns person's Profile, Communities, & other Connections info. Recommended plus alternate paths to reach that person.

Visual display of social network for given topic, keyword or community.Identify alternate experts, key influencers and brokers.

Manage and expand your network and the social capital of your organization...


For Cering Manufacturing, Lotus Collaboration Adds Up to More Value at Lower TCO...

$1131/user$576/userTOTAL COST (over 3 years)

No offering$113/user(Lotus Connections)

Discover knowledge and expertise

$154/user(Office SharePoint Server)

$89/user(Lotus Quickr)

Break down barriers in team collaboration

$299/user(Office Communications Server)

$125/user(Lotus Sametime Advanced)

Reach out to anyone, anywhere, anytime

$678/user(Office/Exchange)

$249/user(Notes/Domino)

Contain costs of basic collaboration services (E-mail, office productivity tools)

Microsoft Collaboration Solution

IBM Lotus Collaboration Solution

Cering Manufacturing Requirements

Lotus solution: 50% less per user!

2902 - Cost containment server v1.4

...and with a Smaller Hardware Footprint!

Source: Microsoft SharePoint Server 2007 Topologies

IBM POWER6 5704-way, dual core, 4.7 GHz

Exchange Edge Services

Exchange Hub Services

Exchange Mailbox Services

Exchange Client Access Services

Active Directory

2 Servers!

SharePoint Server 2007

OCS 2007 EE Servers

Microsoft Collaboration

Servers

SQL Server

22 Servers!

01 - Introduction v1.5 30

Our Agenda Today

Summary/Next StepsAccelerating Business Value with WebSphere Portal

BreakDiscovering People, Expertise, Ideas and Information with Lotus ConnectionsBreaking Down Barriers in Team Collaboration with Lotus QuickrLunchReaching Out to People Anytime, Anywhere, Any Way with Lotus Sametime

Web 2.0 and Next Generation CollaborationBreakCollaboration Infrastructure: Scale Up with Lotus Domino

Save Money with IBM's Open Collaboration Client

Introduction

Agenda

Discovering People, Expertise, Ideas, and Information - IBM · PDF fileDiscovering People,...

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