Discover Malaysia Healthcare
18
Transcript of Discover Malaysia Healthcare
Discover Malaysia Healthcare
• Patient safety and care
strictly monitored by the Ministry of Health Malaysia using the Private Healthcare and Facilities Service Act (1998).
• Accreditation: Malaysia Joint Commission International (JCI), Malaysian Society for Quality in Health (MSQH), the Australian Council on Healthcare Standards (ACHS), and the Reproductive Technology Accreditation Committee (RTAC) and other agencies under the International Society for Quality in Healthcare (ISQua).
• Highly qualified professionals received training from internationally renowned institutions from Malaysia, the UK, USA, Australia and Europe.
• Highly skilled, diverse exposure in medical techniques, systems, practices and understanding of different cultures
• Malaysia houses 210 private hospitals, not including dental clinics and health and wellness centres.
• Malaysia Healthcare comprises leading private healthcare facilities which exemplify high standards in medical services, patient safety and possess globally renowned accreditation. For more information, visit https://www.mhtc.org.my/services/mhtc-partners/
• Virtually no waiting times for appointments for consultations and treatments with specialists, allowing real-time access.
• Connected by direct flights to major travel hubs across the world.
• Ministry of Health Malaysia regulates ceiling rates for healthcare treatments through the Medical Fees Schedule 13.
• The Malaysian Ringgit favours healthcare travellers to Malaysia, as prices are lower compared to other competitors in the region. E.g.: In comparison to the US, healthcare travellers can save between 60-80% on treatments costs in Malaysia. (Patient Beyond Borders)
Major Procedures: Comparative Costs (US Dollars) by Patient Beyond Borders
US Cost Costa
Rica India Malaysia Mexico Singapore South
Korea Taiwan Thailand
Average Savings 45 to 65% 65 – 90% 60 to 80% 40 to 60% 25 to 40% 25 to 45% 40 to 65% 50 to 75%
Coronary artery bypass graft - CABG
92,000 31,500 9,800 20,800 34,000 54,500 29,000 27,000 33,000
Valve Replacement with bypass
87,000 28,000 11,900 15,000 26,500 46,000 38,000 22,000 19,000
Total hip replacement 31,000 15,300 9,400 12,500 14,200 21,400 21,600 14,000 16,500
Total knee replaement 28,000 14, 200 7,200 7,800 12,300 19,200 16,250 13,400 13,200
Laminectomy 65,000 N/A 9,500 14,250 22,500 27,800 24,200 18,000 16,000
IVF cycle, excluding medication
12,500 N/A 3,300 4,200 5,800 9,450 7,500 4,600 4,000
Gastric bypass 23,000 10,500 6,800 9,250 11,500 14,800 14,500 12,700 12,600
4-implant porcelain bridge 21,500 9,350 6,850 7,700 9,300 11,800 9,900 8,700 9,300
Implant-supported dentures (upper and lower)
11,500 4,250 3,300 3,750 4,100 7,000 5,650 4,350 3,700
Full facelift 11,500 4,900 2,800 3,300 4,750 7,850 5,900 5,250 3,700
Rhinoplasty 4,800 2,600 1,400 2,800 3,100 3,500 3,800 3,200 1,600
Disclaimer: Exchange rate may vary depending on the year. This serves solely to provide an estimate on cost saving.
• English and Malay are widely spoken, plus standard Chinese dialects, Indian languages, including those in the medical community; translators are easily arranged for other languages.
• Malaysian society is largely Muslim-friendly, all our hospitals serve only halal menus and provide prayer facilities.
• Availability of porcine-free medical products, such as sutures and vaccines.
• Many medical professionals and personnel, both men and women, are Muslims.
• Recognised as the ‘Top Country for Muslim Travel’ from 2011 – 2019, 2021 by the MasterCard-CrescentRating Global Muslim Travel Index
• Established a dedicated Call Centre as well as a Concierge and Lounge service at KLIA, KLIA2 and PIA to facilitate the needs of healthcare travellers
• Registered healthcare travellers will be greeted at the aerobridge as soon as disembarkation, escorted through customs and immigrations via a fast-tracked lane, and hosted at the exclusive lounge to wait for overland transportation to their designated hospitals or accommodations.
• Aiding healthcare travellers from point of inquiry in their home country, to their arrival and successful treatment, as well their return home, with excellent post-care.
How Popular is Malaysia Healthcare?
Year Total Healthcare Travellers
2011 643,000
2012 728,000
2013 881,000
2014 882,000
2015 859,000
2016 921,000
2017 1,050,000
2018 1,200,000
2019 1,220,000
Healthcare traveller revenue and volume, 2011 -2019
• In 2019, Malaysia Healthcare achieved close to RM1.7 billion in revenue from hospital receipts.
However, according to the Departing Visitor Survey and Paid Accommodation report by Tourism
Malaysia, healthcare travel revenue which includes hospital, pharmaceutical, dental and clinic receipts
from tourists in 2019 was RM 2.93 billion.
• Healthcare travel brings in greater economic impact to the nation in out-of-hospital spending by the
patient and his/her accompanying travellers. Taking into account spending on wellness, transport,
accommodation, leisure and food, the healthcare travel industry has contributed a total of RM7 billion
to Malaysia’s economy in 2019.
▪ From 2011 – 2019, Malaysia Healthcare has experienced a nearly doubled growth in healthcare traveller volume.
▪ Malaysia Healthcare industry is growing at a CAGR of 16% between 2015 - 2019 against the APAC performance of 15% CAGR for the same period.
Malaysia has emerged as one of the top performing countries within the APAC region. The Global Market Report 2018 places Malaysia as the world’s top healthcare travel destination by volume. Note: The graph shows the number of healthcare travellers who have entered the country for medical reasons only, excluding wellness segment. Source: Medical Tourism Facts and Figures 2018, International Medical Travel Journal (“IMTJ”)
Equally noteworthy is Malaysia’s emergence as a top 10 wellness destination. Malaysia’s ranking of eight outpaces many other famous locations and clearly affirms the country’s unique ability to attract travellers from around the world. Source: Global Wellness Institute
Aims for 2021 and Beyond
Our current target for 2021 is to earn more than RM520million in revenues, based on our expectation of some reopening of borders by second half of the next year and our amplification of marketing and promotions to our base markets.
For us to reach the RM1billion by 2022 and maintain our number 1 ranking, we need to see concerted effort from all players including investments, tourism, healthcare, airlines etc to come together to position Malaysia as a SAFE and TRUSTED destination.
MHTC will continue to brand and market Malaysia Healthcare to ensure that we are still top of mind and preferred and will welcome healthcare travellers as soon as we can. We also need to really look and consider how COVID-19 has affected the mindset of healthcare travellers and explore new catchments that accommodate this new way of doing things.
Top Treatments and Top Country of Arrivals
• The types of procedures sought after chiefly
depend on the profiles of the patients (i.e.
country of origin, age, gender etc.).
• Malaysia also caters to a high number of
international patients in urology,
ophthalmology and gastroenterology.
• Malaysia Healthcare have identified
Indonesia, Vietnam and China as core
markets based on the volume of healthcare
travellers, as well as growth potential of the
respective markets.
• Malaysia Healthcare plans to increase its
market penetration in those countries while
aggressively raising the country’s profile in
secondary markets like Bangladesh, Brunei,
and the Middle East.
Malaysia’s Identity in the Healthcare Travel Landscape
Cardiology Hub of Asia
Malaysia’s reputable history in cardiology treatments services is due to the collaborative efforts between
the National Heart Association of Malaysia and the Ministry of Health. The partnership resulted in
development, research and maintenance of cardiology related treatments and medical services quality
to fortify our expertise in the field.
Fertility Hub of Asia
“In Malaysia, clinical pregnancy records a success of one in two fertility patients.” (Source: MHTC Informatics)
(
S
o
u
r
c
e
:
M
H
T
C
I
n
f
o
r
m
a
Events to Look Out For in 2021!
• Medical Travel Media Awards (MTMA) are
awards that recognise outstanding
journalists and media agencies around the
world for their contribution towards the
promotion of medical travel in Malaysia. • MTMA2021 runs from 21 October 2020 to 8
October 2021.
• The awards presentation ceremony will be
held on 9 December 2021.
• More details about MTMA can be found in
www.mhtc.org.my/mtma
• insigHT, provides a forum for thought leaders
and medical travel experts to collaborate,
innovate and share knowledge to foster the
development of the industry.
• insigHT is held annually to highlight
progressive trends, research and best
practices.
• insigHT2021 will take place on 16 - 18
November 2021, with the theme “Forging
Resilience”.
• More information, visit: https://insight.mhtc.org.my/
About Malaysia Healthcare Travel Council
• The Malaysia Healthcare Travel
Council (MHTC) is a government
agency under the Ministry of Health
Malaysia (MOH) that has been
entrusted with the responsibility of
curating the country’s healthcare
travel scene.
• Founded in 2009 to facilitate and
grow Malaysia’s healthcare travel
industry under the brand “Malaysia
Healthcare” with the intended goal of
making Malaysia the leading global
healthcare destination.
• Since then, MHTC has worked to
streamline industry players and
service providers into a more
focused development strategy to
raise Malaysia’s profile in healthcare
travel on an international stage.
.
International Living (Global Retirement Index)
• Malaysia - “Best Country in the World for Healthcare” in 2015, 2016, 2017 and 2019
• Malaysia – “Top Asian Country for Retirement” from 2018 - 2021
International Medical Travel Journal – Medical Travel Awards
2020
• Health and Medical Tourism: Destination of the
Year – Malaysia
• Health and Medical Tourism: Cluster of the Year –
Malaysia Healthcare Travel Council
• Thomson Hospital Kota Damansara - Best quality initiative
• Sunway Fertility Centre - International fertility clinic of the year
• Sunway Eye Centre - International eye clinic of the year
• Prince Court Medical Centre - International hospital of the year
2019
• Health and Medical Tourism: Cluster of the Year –
Malaysia Healthcare Travel Council
• Highly Commended: Health and Medical Tourism:
Destination of the Year – Malaysia
• International Fertility Clinic of the Year – TMC
Fertility Centre
• Best Quality Initiative – Thomson Hospital Kota
Damansara
2018
• Health and Medical Tourism: Cluster of the Year –
Malaysia Healthcare Travel Council
• Highly Commended: Health and Medical Tourism:
Destination of the Year – Malaysia
• International Hospital of The Year – Gleneagles
Kuala Lumpur
MALAYSIA HEALTHCARE AWARDS AND ACCOLADES
• International Specialist Patient Centre of the Year:
Institut Jantung Negara (National Heart Institute)
• International Cosmetic Surgery Clinic of The Year
– Beverly Wilshire Medical Centre
• International Fertility Clinic of the Year – TMC
Fertility Centre
• Best Marketing Initiative – Gleneagles Kuala
Lumpur (Less Pain, More Gain – a Minimally
Invasive Surgery Campaign)
• Best Quality Initiative – Thomson Hospital Kota
Damansara
• Highly Commended: Excellence in Customer
Service – Gleneagles Kuala Lumpur
2017
• Health and Medical Tourism: Destination of the
Year - Malaysia
• Health and Medical Tourism: Cluster of the Year –
Malaysia Healthcare Travel Council
• International Hospital of the Year: Sunway
Medical Centre
• Best Marketing Initiative: Sunway Medical Centre
• International Fertility Clinic: TMC Fertility Centre
• Highly Commended: Best Quality Initiative –
Sunway Medical Centre
2016
• International Hospital of the Year – Sunway
Medical Centre
• International Cosmetic Surgery Clinic of the Year
– Beverly Wilshire Medical Centre
• International Fertility Clinic of the Year – TMC
Fertility Centre
• Best Marketing Initiative – Gleneagles Kuala
Lumpur
• Highly Commended: Medical Travel Agency of the
Year – Malaysia Healthcare Travel Council
Asia Pacific Healthcare & Medical Tourism Awards
2021 Stand-Out Recognition
Outstanding Leadership in Healthcare Travel in
the Asia-Pacific
• Malaysia Healthcare Travel Council
Stand-Out Jury Award Hospital of The Year in The
Asia-Pacific
• Sunway Medical Centre
Best Hospital of The Year in The Asia-Pacific
• Subang Jaya Medical Centre
Medical Tourism Hospital of The Year in The
Asia-Pacific
• Prince Court Medical Centre
Best New Hospital of The Year in Asia-Pacific
• Columbia Asia Hospital – Tebrau
Value-Based Hospital of The Year In The Asia-
Pacific
• Gleneagles Kuala Lumpur
Country and COVID-19 Awards
Best Hospital of the Year in Malaysia
• KPJ Healthare Berhad
Hospital COVID-19 Healthcare Service Provider of
the Year in the Asia-Pacific
• Island Hospital
• Pantai Hospital Kuala Lumpur
• Thomson Hospital Kota Damansara
Asia Pacific Speciality Awards
Subang Jaya Medical Centre
• Advanced Genetics Service Provider of the Year
in the Asia-Pacific
• Robotic Rehabilitation Service Provider of the
Year in the Asia-Pacific
• ICU Service Provider of the Year in the Asia-
Pacific
• Oncology (Radiation) Service Provider of the
Year in the Asia-Pacific
Sunway Medical Centre
• Bariatric Service Provider of the Year in the Asia-
Pacific
• Digestive Health Service Provider of the Year in
the Asia-Pacific
• Nuclear Medicine Service Provider of the Year in
the Asia Pacific
Institut Jantung Negara
• Cardiology Service Provider of the Year in the
Asia-Pacific
• Heart Transplant Service Provider of the year in
the Asia-Pacific
Cardiac Vascular Sentral Kuala Lumpur
• Cardiology Service Provider of the Year in the
Asia-Pacific Gleneagles Kuala Lumpur
• Diabetes Service Provider of the Year in the
Asia-Pacific
• Endocrinology Service Provider of the Year in the
Asia-Pacific
Regency Specialist Hospital
• Emergency Care Service Provider of the Year in
the Asia-Pacific
Alpha IVF Group
• Fertility Service Provider of the Year in the Asia-
Pacific
Island Hospital
• Health Screening Provider of the Year in the
Asia-Pacific
• Sports Rehab and Physiotherapy Service of the
Year in the Asia-Pacific
Prince Court Medical Centre
• Men's Health Service Provider of the Year in the
Asia-Pacific
• Nephrology Service Provider of the Year in the
Asia-Pacific
• Orthopaedic Service Provider of the Year in the
Asia-Pacific
Pantai Hospital Kuala Lumpur
• Oncology (Surgical) Service Provider of the Year
in the Asia-Pacific
Mahkota Medical Centre
• Oncology (Surgical) Service Provider of the Year
in the Asia-Pacific
KPJ Tawakkal KL Specialist Hospital
• Orthopaedic Service Provider of the Year in the
Asia-Pacific
KPJ Damansara Specialist Hospital
• Paediatric Service Provider of the Year in the
Asia-Pacific
KPJ KL Dental Specialist Centre
• Dental Service Provider of the Year in the Asia-
Pacific
TMC Fertility
• Women’s Health & Wellness Service Provider of
the Year in the Asia-Pacific
2020
• Stellar Covid-19 Achievement of the Year
Ministry of Health, Malaysia
• Lifetime Achievement Award
Tan Sri Dr Noor Hisham Abdullah, Director
General of Malaysia, Ministry of Health, Malaysia
• Personality of the Year
Tan Sri Dato Dr Yahya Awang, Cardiothoracic
Surgeon from Cardiac Vascular Sentral Kuala
Lumpur (CVSKL)
Outstanding Leadership in Healthcare
Ms Sherene Azli, Malaysia Healthcare Travel
Council (MHTC)
• Best Hospital of the Year in Asia Pacific
Subang Jaya Medical Centre
• Medical Tourism Hospital of the Year in Asia
Pacific
Sunway Medical Centre
• Value Based Hospital of the Year in Asia
Pacific
Island Hospital,
• Best Hospital of the Year in Malaysia
o Subang Jaya Medical Centre
o Prince Court Medical Centre
• Alpha IVF Group
o Best Fertility – Excellence in Technology
Service Provider of the Year in Asia Pacific
o Fertility (IVF) Service Provider of the Year in
Asia Pacific
• Institut Jantung Negara
o Advanced Imaging Service Provider of the
Year in Asia Pacific
o Cardiology Service Provider of the Year in
Asia Pacific
o Heart Transplant Service Provider of the
Year in Asia Pacific
o Paediatric Cardiology Service Provider of the
Year in Asia Pacific
• Prince Court Medical Centre
o ENT Service Provider of the Year in Asia
Pacific
o Paediatric Service Provider of the Year in
Asia Pacific
• Subang Jaya Medical Centre
o Nephrology Service Provider of the Year in
Asia Pacific
o Oncology (Surgical) Service Provider of the
Year in Asia Pacific
• Sunway Medical Centre
o Fertility Hospital of the Year in Asia Pacific
(Sunway Fertility Centre)
o Oncology (Radiation) Service Provider of the
Year in Asia Pacific
(Sunway Cancer and Nuclear Medicine
Centre)
o Paediatric Ophthalmology Service Provider of
the Year in Asia Pacific (Sunway Eye Centre)
• Diabetes Service Provider of the Year in Asia
Pacific
o Mahkota Medical Centre
• Bariatric Service Provider of the Year in Asia
Pacific
o Gleneagles Kuala Lumpur
• Emergency Care Service Provider of the Year
in Asia Pacific
o Regency Specialist Hospital
• Endocrinology Service Provider of the Year in
Asia Pacific
o Pantai Hospital Kuala Lumpur
• Orthopaedic Service Provider of the Year in
Asia Pacific
o KPJ Tawakkal KL Specialist Hospital
• Women’s Health & Wellness Service Provider
of the Year in Asia Pacific
o Thomson Hospital Kota Damansara,
Malaysia
2019
• Medical Travel Organisation of the Year in Asia Pacific – Malaysia Healthcare Travel Council
• Medical Tourism Hospital of the Year in Asia Pacific – Sunway Medical Centre
• Hospital of the Year Malaysia – Prince Court Medical Centre and Subang Jaya Medical Centre
• Value Based Hospital of the Year in Asia – Gleneagles Hospital Penang
• Fertility Service Provider of the Year – Alpha Fertility and TMC Fertility and Women’s Specialist Centre
• Cardiology Service Provider of the Year – Institut Jantung Negara
• Dental Service Provider of the Year – Pristine Dental Centre
• Diabetes Service Provider of the Year – Penang Adventist Hospital and Prince Court Medical Centre
• ENT Service Provider of the Year – Thomson Hospital Kota Damansara
• Health Screening Provider of the Year – Gleneagles Hospital Kuala Lumpur
• Integrated Healthcare Clinic of the Year – Pantai Hospital Kuala Lumpur
• Neurology Service Provider of the Year – Sunway Medical Centre
• Oncology Service Provider of the Year – Gleneagles Hospital Penang, Subang Jaya Medical Centre, and Sunway Medical Centre
• Ophthalmology Service Provider of the Year – International Specialist Eye Centre
• Orthopaedic Service Provider of the Year – KPJ Healthcare and Prince Court Medical Centre
• Paediatric Service Provider of the Year – Gleneagles Hospital Penang and Prince Court Medical Centre
• Paediatric Cardiology Service Provider of the Year – Institut Jantung Negara
• Urology Service Provider of the Year – Gleneagles Hospital Kuala Lumpur and Sunway Medical Centre
• Women’s Health and Wellness Service Provider of the Year – TMC Fertility and Women’s Specialist Centre
2018
• Medical Travel Organisation of the Year –
Malaysia Healthcare Travel Council
• Medical Tourism Hospital of the Year in Asia
Pacific – Sunway Medical Centre
• Hospital of the Year Malaysia – KPJ Healthcare
• Best New Hospital of the Year in Asia Pacific –
Cardiac Vascular Sentral
• Fertility Service Provider of the Year in Asia
Pacific – Mahkota Medical Centre and TMC
Fertility
• Cardiology Service Provider of the Year in Asia
Pacific – Institut Jantung Negara
• Paediatric Cardiology Service Provider of the
Year in Asia Pacific – Institut Jantung Negara
• Oncology Service Provider of the Year in Asia
Pacific – Sunway Medical Centre
• Neurology Service Provider of the Year in Asia
Pacific – Sunway Medical Centre
• Orthopaedic Service Provider of the Year in Asia
Pacific – KPJ Healthcare
• Gastroenterology Service Provider of the Year in
Asia Pacific – KPJ Tawakkal Specialist Hospital
• Ophthalmology Service Provider of the Year in
Asia Pacific – International Specialist Eye Centre
• Best Health Screening Provider of the Year in Asia
Pacific – Prince Court Medical Centre
• Cosmetic Surgery Provider of the Year in Asia
Pacific – Penang Adventist Hospital
• Women’s Health and Wellness Service Provider
of the Year in Asia Pacific – TMC Fertility and
Thomson Hospital Kota Damansara
• Diabetes Service Provider of the Year in Asia
Pacific – Prince Court Medical Centre and
Thomson Hospital Kota Damansara
• Paediatric Service Provider of the Year in Asia
Pacific – Prince Court Medical Centre
• ENT Service Provider of the Year in Asia Pacific –
Thomson Hospital Kota Damansara
MasterCard-CrescentRating Global Muslim Travel Index
2011 – 2019, 2021
• Top Country for Muslim Travel
World’s Best Hospitals for Medical Tourists by the Medical Travel Quality Alliance
2013, 2014, 2017, 2018, 2019 • Prince Court Medical Centre
Global Health and Travel
Consumers Choice Awards
2016
• Cosmetic Surgery and Aesthetics Service
Provider of the Year – Sunway Medical Centre
• Hospital of the Year (Malaysia) – Sunway Medical
Centre
• Orthopaedics Service Provider of the Year – KPJ
Healthcare
• Paediatrics Service Provider of the Year – Prince
Court Medical Centre
• Cardiology Service Provider of the Year –
National Heart Centre, Malaysia
Contact Information
For more information on healthcare travel:
Website
www.malaysiahealthcare.org
Call Centre
1-800-188-688 (within Malaysia) +603 272 68 688 (outside Malaysia)
Mondays to Fridays from 9.00am to 6.00pm (GMT +8)
Marketing Enquiries Indonesia: [email protected]
Myanmar: [email protected]
Vietnam: [email protected]
China: [email protected]
India: [email protected]
Media
Shobena Singam Vice President,
Public Relations and Corporate Communication [email protected]
Begin your Malaysia Healthcare journey by scanning the QR Code below!
Learn More About Malaysia Healthcare! http://malaysiahealthcare.org/mhc
malaysiahealthcare.org malaysiahealthcare malaysiahealthcare.org
