CHHS16/064

Canberra Hospital and Health Services Operational Guideline Discharge Liaison Nurse GuidelinesContents

Contents...................................................................................................................................1

Guideline Statement................................................................................................................2

Alerts........................................................................................................................................3

Scope........................................................................................................................................3

Section 1 – Discharge Liaison Nurse Role and Responsibilities.................................................4

DLN Role Outline..................................................................................................................4

DLN Responsibilities.............................................................................................................5

Section 2 – Patient Advocacy, Care Coordination and Referral................................................6

Section 3 – Patient Education...................................................................................................9

Section 4 – Discharge Documentation....................................................................................10

Section 5 – Key Performance Indicators for DLN....................................................................10

Implementation......................................................................................................................11

Related Policies, Procedures, Guidelines and Legislation.......................................................11

Search Terms..........................................................................................................................11

Attachments...........................................................................................................................12

Attachment A – Early Screen for Discharge Planning Algorithm.........................................13

Attachment B – Workplace Induction Pathway and Documents and Forms......................14

Attachment C – Community Nursing Services Contacts.....................................................15

Attachment D – Hospital and Health Services Contacts.....................................................18

Attachment C – Community Transport Contacts................................................................19

Attachment F – Aged Care Facilities Contacts....................................................................20

Attachment G – Organisational Contacts...........................................................................22

Attachment H – Programs and Scheme Contacts...............................................................28

Attachment I – Useful Links................................................................................................29

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Guideline Statement

BackgroundThe Discharge Liaison Nurse (DLN) Guideline has been developed to promote consistent, best practice discharge services and processes across all of Canberra Hospital and Health Services (CHHS). Consistent processes are important because they: Help ensure consumers and carers have a positive and safe experience moving from an

acute care facility to their discharge destination Improve efficiencies Present a consistent view to consumers and carers Allow staff to more freely move between work areas and to support shortfalls as they

occur Improve data collection and reporting Allow for services to be managed more effectively.

DLNs are located in many clinical divisions across CHHS with some divisions incorporating discharge planning responsibilities into composite roles. Demand for DLN services is high and will continue to grow as: The population increases overall The population ages The number of patients with multiple co-morbidities increases The number of people living with chronic conditions increases More non acute services are safely provided from non-inpatient settings, and The number and type of clinical services provided across the Territory increases.

Operationally, DLN Level 2 positions report to nominated supervisory positions within their respective divisions.

Key Objective The guidelines aim to balance the clinical requirements of consistent, safe and quality practice with the need to achieve higher levels of consumer input and satisfaction in discharge planning.

In collaboration with the Multidisciplinary Team (MDT), the DLN is responsible for: the coordination and referral of discharge services for patients with complex needs ensuring the discharge plan is patient centred, adheres to best practice and facilitates

safe and timely transfer of care between the acute care setting and the discharge destination.

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Meeting the demand relies on all services optimising capacity. DLN’s play a vital role in supporting improvements in capacity, service efficiency and effectiveness, and consumer and staff satisfaction.

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Alerts

Patients with complex needs requiring discharge support by the DLN are to be identified by the Ward Clinical Nurse Consultant (CNC) or delegate within 24 hours of admission and referred to DLNs by using the Early Screen for Discharge Planning Algorithm (see Attachment A).

Patients scoring 10 or more should be referred to DLNs for review. Patients scoring below 10 are not routinely reviewed by the DLN. If staff are concerned however, a referral to a DLN can be made.

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Scope

This guideline outlines the role and responsibilities of the DLN and guides other multidisciplinary team (MDT) members involved in the discharge process.

The guidelines also provide further procedural guidance for the majority of discharge services and lists Key Performance Indicators (KPI) assigned to the DLN role (please see Section 5 of this document).

Where specific requirements necessitate further information and approaches, links to relevant documents are included.

This resource guideline is targeted at DLNs managing complex discharges however has relevance to all staff involved in the discharge of patients across CHHS.

A patient with complex needs in the discharge context is defined by using the Early Screen for Discharge Planning Algorithm (see Attachment A).

ACT Health values of Care, Excellence, Integrity and Collaboration underpin the required approach to all discharge processes.

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Section 1 – Discharge Liaison Nurse Role and Responsibilities

DLN Role OutlineThe DLN role encompasses the following core components to ensure safe and timely discharges of patients with complex needs from the acute care setting: Act as the communication link relating to the discharge process between relevant

internal and external stakeholders and the patient and their family/carer Work independently and in conjunction with other health professionals to lead and

coordinate safe, appropriate and timely discharge of patients to achieve expected date of discharge

Patient advocacy Referral and coordination of patient care to receiving healthcare and community

providers in consultation with MDT Team Initial and ongoing communication with relevant Community based health services for

existing clients who have experienced an acute episode of care. This is to better facilitate a planned and safe discharge of the patient back to the community setting

Initial communication with General Practitioner’s (GP) practice (including either the GP or the practice nurses) regarding discharge for patients acutely managed by the GP, immediately prior to admission or requiring GP follow-up on discharge

Ensure the “What are they waiting for” criteria is progressing within the Estimated Day of Discharge (EDD) parameters

Confirm and coordinate patient’s accommodation on discharge when needed in consultation with the MDT

Coordinate equipment and supplies required by the patient ready for discharge in consultation with the MDT. Additional supplies may need to be considered if the patient is being discharged over public holiday periods.

Confirm and coordinate if needed, Patient Transport Provide or coordinate patient education prior to discharge in conjunction with the

appropriate subject matter expert/s Provide education to other staff, patients and carers on the role of the DLN Consider the need for the patient to be registered with “My Aged Care” or National

Disability Insurance Association (NDIA) and provide assistance if required Complete relevant discharge documentation to inform:

o The patient or where relevant the Next of Kin (NOK), Primary Carer, Enduring Power of Attorney (EPOA), Health Attorney or Guardian

o The receiving healthcare provider o The patient medical record

Patients with complex needs requiring discharge support by the DLN are to be identified by the Ward Clinical Nurse Consultant (CNC) or delegate within 24 hours of admission and

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referred to DLNs by using the Early Screen for Discharge Planning Algorithm (see Attachment A). Patients scoring 10 or more should be referred to DLNs for review.

Note:Use of Translator Services should be considered if English is not the patient’s first language.

DLN ResponsibilitiesActs as the communication link relating to the discharge process between relevant internal and external stakeholders and the patient Within the ward

o The patiento CNC and other ward staff o Members of the MDTo Other care providers

With services established for the patient prior to discharge, for example:o Community based Health providero Residential Aged Care facilitieso Palliative careo GP o Disability Services

Providing education to other staff, patients and carers on the role of the DLN Orientation of all new staff to the ward including medical, nursing and allied health

teams on the DLN role Small group education to promote and clarify DLN role Colleague to colleague training

o Mentoring of new and prospective staff to the DLN roleo Observational opportunities organised by the DLN with specialised nurses

Complex Care CNC Community Nursing Teams Chronic Care Nurse Community Specialist CNC’s

Acute Post Acute Care CNC Continence CNC Wounds CNC CNC Stomal Therapy Self Management of Chronic Conditions, Community CDN’s Cancer Nurse Coordinators

Education to patients and carers requiring complex discharge planning on the DLN role

Position Orientation

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Orientation specific to the identified DLN positions is carried out by the DLN Team Leader in consultation with the area CNC. Please see Attachment B – Workplace Induction Pathway and Documents and Forms, for further information.

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Section 2 – Patient Advocacy, Care Coordination and Referral

Patient advocacyAs a patient advocate, the DLN: Performs patient assessments – ensuring early identification of clinical issues and

barriers to discharge in consultation with MDT Facilitates safe discharge to receiving facility or residence. Facilitates compliance with the patient’s stated wishes if achievable and safe. Fosters relationships with patients to build confidence that someone is identifying and

coordinating ongoing care needs. Facilitates transfer of services to external government agencies, Non-government

Organisations (NGO) and regional health services. Updates patient and carer on information relating to discharge processes. Is actively involved in family meetings in conjunction with the MDT.

Referral and coordination of patient care to a receiving healthcare provider The DLN makes the initial and subsequent contact with relevant agencies as required to

ensure criteria for receiving patient are identified and where possible and reasonable are complied with including, but not limited to Community based Health services. o Complex Care CNC’so Community Specialist CNC’s

Acute Post Acute Care CNC Continence CNC Wounds CNC CNC Stomal Therapy

o Palliative Careo Hospital in the Home (HITH)o Specialist Nurses (in house)

Cancer Care Coordinators Diabetic Educators Stroke Liaison Nurse Stoma Nurse Chronic Care Nurses Specialist Mental Health Nurses Specialist Midwives

o Allied Health – public and private Social Workers

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Physiotherapists Occupational Therapists Dietitians Speech Pathologists Other

o Rehabilitation Care Coordinator Patients to be transferred to 12B or Rehabilitation Independent Living Unit

(RILU)o Veteran Liaison – Eligible DVA Cardholders (Gold Card and some White Card

holders) Arrange convalescent care Order continence supplies Arrange transport for discharge and to follow up appointments Approve transport for interstate Veterans Provide information and forms for relevant DVA services and complete referrals

as required Liaise with members of the MDT to optimise discharge outcomes Complete referrals to other ACT Health services for DVA patients such as

Community Health Intake (CHI), LINK etc. Follow up phone call from Veteran Liaison to check services have commenced

and are adequate Referral to DVA Allied Health providers and other health services

o Geriatric Care Coordinator Patients to be transferred to 11A and 11B

o Residential Aged Care Liaison Nurse (RACLN) o Aged Care Assessment Team (ACAT)o Dementia Behaviour Management Advisory Services (DBMAS)o Transitional Therapy and Care Program (TTCP) – early identification and referral to

Social Work for organisation of ACAT assessment. Option of residential or home based care.

o Aboriginal and Torres Strait Islander (ATSI) Liaisono Government Agencies

Child &Youth Protection Services/Family and Community Services (NSW) –child/baby/youth (also consider in cases where parents and carers are the patient and have dependent children at home).

Newborn and Parent Support Service (NAPSS) – outlying hospitals/facilities, processes

NDIA My Aged Care

o General Practitionerso Non Government Organisations (NGOs)o Residential Aged Care Facilities

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o Private hospitalso Regional Services

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Ensures the “What are they waiting for” criteria are progressing within the EDD parameters Pharmacy Treatment orders Clinical intervention orders Discharge summary Imaging Pathology Same day outpatient appointments are scheduled after discharge time Medical referrals

Confirmation and co-ordination of accommodation on discharge Confirm accommodation options and organise if required in conjunction with Allied

Health staff. o Home/usual residenceo Medihotel – Note: the patient must be fully self-caring for this service.o CHHS Residenceso Community Hostelso Step-up, step-down facilities (adult and adolescence)(Please see the Step-Up Step-

Down Residential Programs Guideline on ACT Health’s Policy Register)o Regional Healthcare facilityo Residential Aged Care Facilitieso Other

Organise equipment and supplies required by the patient at the time of discharge Ensure appropriate home oxygen is provided in consultation with the MDT

(procurement – rent, purchase). For ACT residents, this process can be conducted through the Domiciliary, Oxygen and Support Scheme (DORSS), see ACT Domiciliary Oxygen and Respiratory Support Scheme (DORSS) procedure on the policy register.

Ensure appropriate Bilevel Positive Airway Pressure (BIPAP), Continuous Positive Airway Pressure (CPAP) is provided in consultation with the MDT (procurement – rent, purchase). For ACT residents, this process can be conducted through the DORSS.

Ensure appropriate hospital beds for home is provided in consultation with the MDT (procurement – rent, purchase). For ACT residents, this process can be conducted through the ACT Equipment Loan Service, see the ACT Equipment Loan Service procedure on the policy register.

Ensure appropriate mobility aids and Activities of Daily Living (ADL) equipment provided in consultation with the MDT.

Identification and initial provision of specialised dressings for use by Community Nurses Provision of IDC, SPC consumables, incontinence supplies, statlock etc. for patient to

take home to be used initially by Community Nurses or until patient can purchase.

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Provision of stoma supplies including ileostomy/colostomy for ongoing stoma care in consultation with the CNC Stomal Therapy.

Home feeding supplies as required. Provision of Vacuum Assisted Closure (VAC) Therapy Dressing Consumables including

portable VAC machine and canisters from Operating Theatres that go home with patients. Notify supplier that machine has been issued with patient details. Note: Some regional centres are unable to support VAC dressings and may also be responsible for ongoing care costs.

Confirmation and co-ordination of Patient Transport Confirm transport options and organise if required

o Family/carero Community transport – Note: Not available to discharge patient home, however

might be an option for eligible patients requiring transport to Community Health Centres or Outpatient clinics. ACT Regional

o ACT Ambulance Services (ACTAS)o NSW Ambulance Services (NSWAS)o Other

Please see Attachments C – I for a comprehensive list of service providers, contact numbers and useful links Attachment C: Community Nursing Services Attachment D: Hospital and Health Services Attachment E: Community Transport Attachment F: Aged Care Facilities Attachment G: Organisations Attachment H: Programs and Schemes Attachment I: Useful Links

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Section 3 – Patient Education

DLN to coordinate patient education as required in conjunction with the appropriate subject matter expert, for example Chemotherapy Central Venous Access Device (CVAD) management Chemotherapy precautions Blood and blood products Neutropenic precautions Diabetes managementDoc Number Version Issued Review Date Area Responsible PageCHHS16/064 1 16/05/2016 01/03/2019 Critical Care 10 of 31

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Relevant patient educational handouts Sleep studies- facilitate equipment review VAC Dressings Management of Percutaneous and Biliary drains and Nephrostomy Tubes Expectation of Community based Health professionals

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Section 4 – Discharge Documentation

Complete and/or collate relevant discharge documentation To inform:

o The patient and receiving healthcare provider Discharge and Referral Plan for Community Services Form Referral/intake Community Health Clinical Form Nursing Transfer Form Other documentation to be completed by a medical officer as required. If being

transferred to another facility, the medical discharge summary must accompany the patient Medical Orders for Urinary Catheter Management Form Medical Officer Orders for Medication Administration Form Medical Officers Orders for Central Line Management Form Treatment Orders (Medical) Clinical Form Medical Officers Orders for Percutaneous Radiological Drain Management

Form Discharge of a New Laryngectomy Patient to Home Form Discharge of a Patient with a Tracheostomy Tube to Home Form

o The patient clinical record Patient Care and Accountability Plan (Front page checklist to be completed by

discharge nurse for complex discharges) Discharge and Referral Plan for Community Services Patient Transfer Form.

All discharge related forms identified above can be found on ACT Health’s Clinical Forms Register.

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Section 5 – Key Performance Indicators for DLN

Key performance indicators for DLNs are linked to the Early Screen for Discharge Planning Algorithm and are to be provided to the nominated supervisory positions within their respective divisions.

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Key performance indicators:1. The number of patients referred for DLN review who scored 10 or greater using the Early

Screen for Discharge Planning Algorithm2. The number of patients seen by the DLN who scored under 10 using the Early Screen for

Discharge Planning Algorithm. Written commentary to be included indicating reason for referral

3. Long stay report – a report is to be provided on all patients exceeding a 15 day length of stay identifying the “what are they waiting for” criteria delaying discharge.

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Implementation

This guideline will be communicated to all Executive Teams, Assistant Directors of Nursing, Directors of Nursing, Clinical Nurse Consultants and Discharge Liaison Nurses. The guideline will be incorporated into staff orientation and current DLN training workshops.

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Related Policies, Procedures, Guidelines and Legislation

Policies Administration of Hospital Admissions and Discharges Policy

Procedures Discharge Summary Completion procedure Residential Aged Care Facility Placement operational procedure Admission to Discharge CHHS procedure ACT Equipment Loan Scheme procedure ACT Domiciliary Oxygen and Respiratory Support Scheme procedure

Guidelines Step-Up Step-Down Residential Programs Guideline

Legislation Mental Health Act 2015 Health Records (Privacy and Access) Act 1997 Human Rights Act 2004 Work Health and Safety Act 2011

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Search Terms

Discharge Liaison Nurse, Discharge Role

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Attachments

Attachment A – Early Screen for Discharge Planning AlgorithmAttachment B – Workplace Induction Pathway and Documents and FormsAttachment C – Community Nursing ServicesAttachment D – Hospital and Health ServicesAttachment E – Community TransportAttachment F – Aged Care Facilities Attachment G – OrganisationsAttachment H – Programs and SchemesAttachment I – Useful Links

Disclaimer: This document has been developed by ACT Health, Canberra Hospital and Health Services specifically for its own use. Use of this document and any reliance on the information contained therein by any third party is at his or her own risk and Health Directorate assumes no responsibility whatsoever.

Policy Team ONLY to complete the following:Date Amended Section Amended Divisional Approval Final Approval21/12/2017 Minor Review Mark Dykgraaf, ED

Clinical OperationsCET Policy Team

This document supersedes the following: Document Number Document NameN/A

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Attachment A – Early Screen for Discharge Planning Algorithm

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Attachment B – Workplace Induction Pathway and Documents and Forms

The following Workplace Induction Pathway checklist is available at:http://acthealth/c/HealthIntranet?a=da&did=5390485&pid=1352783725

Documents and Forms The following documents and form links are provided: Health Directorate Organisational Structurehttp://acthealth/c/healthintranet?a=glob&object=1369877630

Map of Canberra Hospital (if applicable)http://acthealth/c/HealthIntranet?a=da&did=5390485&pid=1352783725

Your workstation setuphttp://acthealth/c/HealthIntranet?a=da&did=5006032

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Attachment C – Community Nursing Services Contacts

COMMUNITY NURSING SERVICES

Area Telephone Fax Other DetailsACTACT Community Health Intake 02 6207 9977 02 6205 2611Belconnen 02 6205 1201 02 6174 5530Calvary 1300 797 522 02 6251 7474 E: ccc@calvarycommunitycare.org.auCalvary John James 02 6281 8100Canterbury (NSW) 02 9787 0599 02 9787 0035Central/Civic 02 6205 1568 02 6205 0712Phillip 02 6205 2147 02 6205 2279Tuggeranong 02 6205 2740 02 6205 1386Central CoastGosford 02 4356 9400 02 4356 9401Central Tablelands - NSWBathurst 02 6332 8943 02 6334 4931Blayney 02 6368 9000 02 6368 3051Cowra 02 6340 2356 02 6340 2490Orange 02 6362 6184 02 6362 6127Central West - NSWDubbo - Lourdes Hospital and Community Health

02 6841 850002 6885 8999 02 6855 1387

Forbes 02 6851 1288 02 6852 3078Parkes 02 6861 2500 02 6862 1082Hunter New England HealthTaree 02 6592 9315 02 6592 9607Illawara ShoalhavenIllawara Intake: Bulli, Nowra, Wollongong, Kiama, Culburra Beach, Milton, Berry, Bulli, Dapto, Sussex Inlet, Ulladulla 1300 792 755 02 4223 8455

Cringila 1300 792 755 02 4223 8455 Other Enquiries - 02 4274 0281Culburra 1300 792 755 02 4223 8455 Other Enquiries - 02 4447 2055Dapto 1300 792 755 02 4223 8455 Other Enquiries - 02 4261 4033Helensburgh 1300 792 755 02 4223 8455 Other Enquiries - 02 4294 8044Jervis Bay 1300 792 755 02 4223 8455 Other Enquiries - 02 4442 1093

Nowra 1300 792 755 02 4223 8455Other Enquiries - 02 4424 6300 Nurse Manager - 0411402474

St George Basin 1300 792 755 02 4223 8455 Other Enquiries - 02 4443 7646Sussex Inlet 1300 792 755 02 4223 8455 Other Enquiries - 02 4441 2373Ulladulla 1300 792 755 02 4223 8455 Other Enquiries - 02 4455 5366Warilla 1300 792 755 02 4223 8455 Other Enquiries - 02 4296 4200Wollongong 1300 792 755 02 4223 8455 Other Enquiries - 02 4253 0300

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Area Telephone Fax Other DetailsWreck Bay 1300 792 755 02 4223 8455 Other Enquiries - 02 4442 1255Mid North Coast Local Health DistrictPort Macquarie 02 6588 2882 02 6588 2785The Rock 02 6920 2066 02 6920 2502Murrimbidgee Local Health DistrictCoolamon 02 6927 3303 02 6927 2477Cootamundra 02 6940 1111 02 6940 1199 Other Fax No: 02 6386 2931Corowa 02 6033 7555 02 6033 7601Griffith 02 6966 9900 02 6964 1743Gundagai 02 6944 1297 02 6944 1878Harden 02 6386 2200 02 6386 3559

Leeton02 6953 11102 6953 1205 02 6953 1214

Mercy Care Centre Young 02 6382 8444 02 6382 8400Quandialla 02 6347 1200 02 6347 1245Temora 02 6980 0200 02 6977 1545Tumbarumba 02 6948 9600 02 6948 2263Tumut 02 6947 1811 02 6947 2220

Wagga Wagga 02 6938 637702 6938 662202 6938 6410

Young Oncology Service 02 6382 8485 02 6382 8792North West - NSWGunnedah 02 6741 8000 02 6740 2879Southern Highlands - NSWBowral 1800 455 511 02 4621 8799Southern NSWAdelong 02 6946 2055 02 6946 2041Albury 02 6058 1800 02 6058 1801Australian Unity Home Care Services - NSW, QLD, VIC 1300 160 170Batemans Bay 1300 139 887 1300 669 370 Other Enquiries: 02 4475 1620Bega 02 6492 9620 1300 797 331 Other Fax No: 02 6492 3257Bega Valley Intake: Bega, Pambula, Eden, Wyndham, Tura Beach 02 6492 9620 1300 797 331Bombala 02 6458 5777 02 6458 5767Boorowa 02 6385 3450 02 6385 3206Braidwood 02 4842 2566 02 4842 2054Bungendore 02 6238 1333 02 6238 1656Cooma Intake: Adaminaby, Berridale, Jindabyne, Thredbo, Kalkite 02 6455 3201 02 6455 3360

Crookwell 02 4832 130002 4832 209902 4832 2903

Delegate 02 6458 8008 02 6458 8156

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Area Telephone Fax Other DetailsEden 02 6496 1436 02 6496 1452Eurobodalla: Batemans Bay, Narooma, Cobargo, Bermagui, Moruya, Tuross Heads, Dalmeny, Surf Beach, Tomakin 1300 139 887 1300 669 370Goulburn 02 4827 3913 02 4827 3943Gunning / Sutton 02 4845 1166 02 4845 1542Jindabyne 02 6457 2074 02 6457 2158Merimbula/Pambula 02 6495 7294 1300 797 331

Moruya1300 139 88702 44741562 1300 669 370 Other Enquiries: 02 4474 1561

Narooma 1300 139 887 1300 669 370 Other Enquiries: 02 4476 2344

Queanbeyan Community Nurse 02 6298 9233 02 6299 6920Other Numbers - 02 6298 9219,0408163761

Queanbeyan Home Care1300 881 14402 6200 7300

Yass 02 6220 2111 02 6220 2116SydneySouth West Sydney Community Nursing 1800 455 511 02 4621 8799Sydney District Nursing 1300 722 276VictoriaEast Grampians 03 5352 9328 03 5352 9425Indigo North Health 02 6033 6266 03 6033 6265Mallacoota 03 5158 0243 03 5158 0448Mildura - Sunraysia Community Health 03 5022 5444 03 5022 5445Wodonga 03 6051 7111 03 6051 7404Western NSWDunedoo 02 6375 1408 02 6375 1221Grenfell 02 6349 1777 02 6343 2014

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Attachment D – Hospital and Health Services Contacts

HOSPITALS & HEALTH CENTRES

Name Telephone Fax AddressAlbury Wodonga Health - Albury Campus 02 6058 4444 02 6058 4680 Borella Road Albury NSW 2640Albury Wodonga Health - Wodonga Campus 03 6051 7111 03 6051 7477 69 Vermont Street Wodonga Vic 3690Batemans Bay District Hospital 02 4475 1500 02 4472 0678 7 Pacific Street Batemans Bay NSW 2536Batlow Hospital 02 6941 4333 02 6941 4331 61 Pioneer Street Batlow NSW 2730Blayney Hospital 02 6368 9000 02 6368 3051 3 Osman Street Blayney NSW 2799Bombala Hospital 02 6458 5777 02 6458 3759 126-128 Wellington Street Bombala NSW 2632Boorowa District Hospital 02 6385 3004 02 6385 3206 62-80Dry Street Boorowa NSW 2586Braidwood Hospital 02 4842 2566 02 4842 2054 77 Monkittee Street Braidwood NSW 2622Calvary John James 02 6281 8100 173 Strickland Crescent Deakin NSW 2600Cooma Hospital 02 6452 3222 02 6452 2117 Bent Street Cooma NSW 2630Cootamundra Hospital 02 6942 0444 Mackay Street Cootamundra NSW 2590Cowra District Hospital 02 6340 2300 02 6340 2331 64 Liverpool Street Cowra NSW 2794Crookwell 02 4832 1300 02 4832 2099 17 Kialla Road Crookwell NSW 2583Delegate Hospital 02 6458 8008 02 6458 8156 15 Craigie Street Delegate NSW 2633Forbes Hospital 02 6850 2000 Elgin Street Forbes NSW 2871Ginninderra Medical and Dental Centre 02 6112 7111 02 6112 7112 Nettlefold Street Belconnen ACT 2617Goulburn HITH 02 4827 3104 02 4827 3926Goulburn Hospital 02 4827 3111 02 4827 3248 130 Goldsmith Street Goulburn NSW 2580Grenfell Hospital 02 6349 1700 02 6343 1762 80-96 Cowra Road Grenfell NSW 2810Griffith Hospital 02 6966 5555 Warrambool Street Griffith NSW 2680Gundagai Hospital 02 6940 6300 50 Tor Street Gundagai NSW 2722Gunnedah Hospital 02 6741 8000 02 6740 2879 Marquis Street Gunnedah NSW 2380Hay Hospital 02 6990 8700 351 Murray Street Hay NSW 2711

Leeton Hospital02 6953 111102 6953 1205 02 6953 1214 1 Myall Street Leeton NSW 2705

Moruya District Hospital 02 4474 2666 02 4474 1586 2-10 River Street Moruya NSW 2537Murrumburrah-Harden District Hospital 02 6386 2200 02 6386 2931 54 Swift Street Harden NSW 2587Pambula District Hospital 02 6495 6002 02 6495 6570 Merimbola Street Pambula NSW 2549Queanbeyan District Hospital 02 6298 9211 02 6299 1536 16 Erin Street Queanbeyan NSW 2620South East Regional Hospital - Bega 02 6491 9222 1556 Tathra Road Bega NSW 2550Tumut District Hospital 02 6947 0800 02 6947 3074 Simpson Street Tumut NSW 2720Wagga Hospital 02 6238 6666 Edward Street, Wagga NSW 2560Winnunga Nimmityjah - Aboriginal Health Centre 02 6284 6222 02 6284 6200 63 Boolimba Crescent Narrabundah ACT 2604Yass District Hospital 02 6220 2000 02 6226 2944 Meehan Street Yass NSW 2582Young District Hospital 02 6382 8888 02 6382 4398 68 Allanan Street Young NSW 2594GP Phillip Medical and Dental Centre 02 6112 7000 02 6112 7111 33 Colbee Court Phillip ACT 2606

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Attachment C – Community Transport Contacts

COMMUNITY TRANSPORT

Name Telephone Fax Email Service Hours Costs Other Information

ACT Government Flexible Bus Service 02 6205 3555 flexiblebusservice@act.gov.au Mon-Fri 9am-4pm FreeFor seniors and people with a disability only. Bookings to be made two days prior to travel

Bega Valley Community Transport 02 6492 4188 02 6492 4174 bookings@bvcts.com.au Mon- Fri 7am-5pmNegotiable upon booking Two working days notice

Belconnen Community Transport Service

02 6251 288602 6264 0200 02 6253 2901 bcs@bcsact.com.au

9am - 4pmTransport assistance available: 7am-7pm, 7 days a week

$5 per day$15per week cap

For aged and people living with a disability to access medical and paramedical appointments, shopping etc.

Cooma Community Transport 02 6451 1054

Eurobodalla Community Transport Service

02 4474 10401800 755 760(After Hours) 02 4474 1028 contactcentre@esc.nsw.gov.au Mon-Fri, 8.30am-4.30pm

Gunghalin Community Transport Service 02 6126 9090 transport@commsatwork.org Mon-Fri

$4 within Gungahlin each way$5 outside Gungahlin each way

Leukaemia Foundation 02 4967 2906 02 4960 2906 g@cameron@leukaemia.org.au Flexible depending on where the patient lives

Free - patient needs to be registered with the Foundation

Fax is preferred method for bookings. Need 48hours notice for bookings

NorthSide Community Service02 6247 575702 6257 2255 N/A ncsintake@northside.asn.au

SouthSide Community Service 02 6126 4780 Mon-Fri 9am - 3pm Gold Coin donation

Weston Creek - Tuggeranong 02 6293 6500 N/A transport@commsatwork.org 8am-5pm $6 one way or return

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Attachment F – Aged Care Facilities Contacts

AGED CARE FACILITIES

Name Telephone Fax Address Email Contact Person Services

Adria Village 02 6288 0198 02 6288 7635 89 Fremantle Drive Stirling 2611 admin@adria.org.au Residential Respite & Permanent Placement

Baptist Care Griffith 02 6195 6600 02 6295 7824 45 Stuart Street Griffith 2604

Brindabella Gardens 02 6285 1917 02 6282 3598 38 Theodore Street Curtin 2605 janet.nelson@rsllifecare.org.au Janet NelsonResidential Respite & Permanent Placement

Bupa Calwell 02 6298 5200 02 6298 5233 43 Were Street Calwell 2905 admincalwell@bupacare.com.au Residential Respite & Permanent Placement

Bupa Stirling 02 6287 0200 02 6287 0233 41 Fremantle Drive, Stirling 2611 adminstirling@bupacare.com.au Residential Respite & Permanent Placement

Burrangiri Centre 02 6288 1488 02 6288 0321 1-7 Rivett Place Rivett 2611 Respite Centre

Calvary Haydon Retirement Community 02 6264 7400 02 6264 7496 2 Jaeger Circuit Bruce 2617Residential Respite & Permanent Placement

Carey Gardens Centre for Aged Care 02 6195 3000 02 6239 7927 111 Carnegie Crescent Red Hill 2603 jdexter@baptistcare.org.au Jill DexterResidential Respite & Permanent Placement

Clare Holland House 02 6264 7300 02 6273 0338 5 Menindee Drive Barton 2600 Palliative CareCommonwealth Respite and Carelink Centres 1800 052 222Eabrai Lodge Special Care Hostel 02 6288 4799 12 Namatijira Drive Weston 2611 Permanent PlacementGeorge Forbes House 02 6151 6900 02 6297 6982 Cnr Erin & Collett Streets Queanbeyan NSW 2620Ginninderra Gardens Nursing Home and Hostel

02 6123 9000 / 026255 2588 23 Burkitt Street Page 2614

Residential Respite & Permanent Placement

Goodwin Aged Care - The Central 02 6175 5057 20 Galore Street Crace 2911 Retirement VillageGoodwin Aged Care Ainslie 02 6175 5001 35 Bonney Street Ainslie 2602

Goodwin Aged Care Farrer02 6286 1766 /6175 5101 22 Marshall Street Farrer 2607

Residential Respite & Permanent Placement

Goodwin Aged Care Monash - David Harper House 02 6178 7200 15 Cockcroft Avenue Monash 2904Goodwin Aged Care Monash - Ralph Cartwright Centre

02 6175 5601 /6291 4533 27 Cockcroft Avenue Monash 2904

Horton House and Warmington Lodge 02 6226 3090 02 6226 6093 41 Castor Street Yass NSW 2582 admin@hortonhouse.com.au Illawara Retirement Trust 1800 024 915 02 4221 6688 77 Market Street Wollongong NSW 2500

Kalparrin Aged Care Facility 02 6254 2544 02 6254 7080 138 Hardwick Crecent Holt 2615Residential Respite & Permanent Placement

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Name Telephone Fax Address Email Contact Person Services

Kangara Waters 02 6233 8266 2 Joy Cummings Place, Belconnen 2617Residential Respite & Permanent Placement

Kankinya Aged Care Facility 02 6247 3988 48 Archibald Street Lyneham 2602Residential Respite & Permanent Placement

Linton Village 02 6226 1899 26 Mount Street Yass carole.heath@rsllifecare.org.au

Morling Lodge Nursing Home 02 6112 0600 51 Hicks Street Red Hill 2603Residential Respite & Permanent Placement

Morshead Home Hostel and High Level 02 6263 9500 02 6247 1653 26 Archibald Street Lyneham 2602Residential Respite & Permanent Placement

Mountain View Aged Care Facility 02 6295 1044 02 6295 1473Cnr Goyder Street and Leahy Close Narrabundah 2604

Residential Respite & Permanent Placement

Southern Cross Care 02 6260 4256 02 6230 1922 7 Boake Place Garran 2605Residential Respite & Permanent Placement

Southern Cross Care Campbell 02 6248 5432 2 White Crescent Campbell 2612 Permanent PlacementSt Andrews Village Harrison House/John Flynn House 02 6283 4999 02 6281 4291 81 & 95 Groom Street Hughes 2605 info@sav.org.au

Residential Respite & Permanent Placement

St Nicholas' Home for the Aged 02 6295 1891 02 6295 3803 1 Gosse Street, Kingston 2604admin@stbasils.org.au flepavoux@stbasils.org.au Fran Le Pavoux

Residential Respite & Permanent Placement

Uniting Care Mirinjani Nursing Home 02 6288 4300 02 6288 4278 15 Conder Street Weston 2611 Nursing HomeUniting Care Mirinjani Retirement Village/Residential Respite 02 6288 4411 02 6287 1288 11 Namatjira Drive Weston 2611 jdowell@uniting.org Retirement Village & Residential RespiteUpper Jindalee Nursing Home 02 6239 6800 02 6239 6686 277 Goyder Street Narrabundah 2604 admissions@jindalee.net.au Nursing Home

Villaggio Sant' Antonio Hostel 02 6255 1794 02 6254 0766 35 Burkitt Street Page 2614care@villaggio.com.au clinical@villaggio.com.au

Kerry Little-John (for care email)Julie (for clinical email)

Residential Respite & Permanent Placement

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Attachment G – Organisational Contacts

ORGANISATIONS

Name Telephone Fax Email AddressACT Government Services

Ainslie Village 02 6162 6800 23 Quick Street Campbell ACT 2612Belconnen Community Service 02 6264 0200 02 6253 2901 26 Chandler Street Belconnen ACT 2616Calvary Breast Care Nurses 02 6201 6672 breastcarenurses@calvary-act.com.au Haydon Drive Bruce ACT 2617Calvary Chemotherapy Clinic - Zita Mary 02 6201 6645 02 6201 6181 Belconnen Way & Haydon Drive Bruce 2617Equipment Loan Service 02 6207 0658 02 6205 2604 equipmentloanservice@act.gov.au 37 Kingsmill Street Kambah 2902 ACTFamily Services 1300 556 729Gungahlin Regional Community Service 02 6242 6077Home Help ACT 02 6287 3777 27 Mulley Street Holder ACT 2611Mobility Matters 02 6280 7244 02 6239 1281 35 Townsville Street Fyshwick ACT 2609Mobility Parking Permits 02 6207 7000 13-15 Challis St Dickson ACT 2602Northside Community Services 02 6257 2255 02 6257 5993 2 Rosevear Place Dickson ACT 2602Older Persons Mental Health Service 02 6205 1957 02 6205 1533Public Trustee for ACT 02 6207 9800 221 London Circuit Canberra City 2600Southside Community Services 02 6126 4700 02 6295 7944 admin@sscs.org.au 63 Boolimba Cresent Narrabundah ACTWoden Community Services 02 6282 2644 02 6285 1322 enquiries@wcs.org.au 26 Corinna Street Woden ACT 2606ChemistsAmcal Chemist Cooleman Court Chemist 02 6288 1867 Cooleman Court Brierly Street ACT 2611Capital Chemist Bruce 02 6251 3044 02 6251 1055 Ginninderra Drive Bruce ACT 2617Capital Chemist Calwell 02 6292 8200 02 6292 8973 Were Street Calwell ACT 2905Capital Chemist Charnwood 02 6258 4949 02 6258 7517 Lhotsky Street Charnwood ACT 2615Capital Chemist Chisholm 02 6292 2427 02 6292 3262 Halley Street Chisholm ACT 2905Capital Chemist Curtin 02 6281 1058 02 6258 3470 42 Curtin Place Curtin ACT 2605Capital Chemist Dickson 02 6248 7684 02 6248 7899 Dickson Place Dickson ACT 2602

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Name Telephone Fax Email AddressCapital Chemist Higgins 02 6254 0484 02 6254 0086 Higgins Place Higgins ACT 2615Capital Chemist Hughes 02 6281 2581 02 6281 2044 Hughes Place Hughes ACT 2605Capital Chemist Isabelle Plains 02 6292 1111 02 6292 2222 Ellerston Avenue Isabella Plains ACT 2905Capital Chemist Kambah 02 6231 7014 02 6231 1271 Kambah Village, Kambah ACT 2902Capital Chemist Kingston 02 6295 9146 02 6232 6085 58 Giles Street Kingston ACT 2604Capital Chemist Lyneham 02 6247 7004 02 6249 8912 Wattle Street Lyneham ACT 2602Capital Chemist O'Connor 02 6248 7050 02 6257 4724 Sargood Street O'Connor ACT 2602Capital Chemist Palmertson 02 6241 9710 02 6241 9496 Kosciusko Avenue Palmerston ACT 2913Capital Chemist Southlands 02 6286 3644 02 6286 6723 Mawson Place Southlands ACT 2607Capital Chemist Tuggeranong 02 6293 2750 02 6293 4596 Tuggeranong Square Tuggeranong ACT 2900Capital Chemist Wanniassa 02 6231 6446 02 6231 9716 12 Sangster Place Wanniassa ACT 2903Capital Chemist Waramanga 02 6288 1344 02 6287 1588 Damala Street Waramanga ACT 2611Erindale Pharmacy 02 6231 6550 11 Wanniassa ACT 2903Equipment/Home Modification/Home Help CompaniesBOC Healthcare Australia 1300 732 695 bocsleepcare@boc.com

Chubb Security13 15 9813 15 18

Duo 02 6287 2870Grey Army 02 4295 3500 02 4295 3700 2 Memorial Drive Shellharbour NSW 2529Home Flexi Care 02 6239 5994 02 6239 4516 111 Carnegie Crescent Red Hill 2603INS Lifeguard - Personal Monitoring and Alar m1800 636 226 11 West Street Wollongong NSW 2526

Just Better Care1300 587 82302 6280 4070 41-45 Tennant Street Fyshwick 2609

Kincare 1300 733 510 1300 733 520 act@kincare.com.au 17 Napier Close Deakin ACT 2600Oxygen - Air Liquide Healthcare 02 6285 2979 02 6244 3952 Equinox 3, 22-70 Kent Street Deakin ACT 2606RDNS Peronal Alarm - Doctors Safety Line 08 8354 0155 797 Port Road Woodville SA 5011Red Cross Emergency Home Alarm 02 6234 7634 02 6234 7667 3 Dann Close Garran ACT 2605

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Name Telephone Fax Email AddressTunstall - Personal Medical Alarm 1800 603 377 1800 435 570 customer.service@tunstallhealthcare.co 985 Kingsford Smith Drive Eagle Farm 4009Uniting Home Care ACT/Southern Tablelands 1800 486 484 02 8836 6644 27-29 Napier Close Deakin ACT 2600Federal DepartmentsCentrelink 13 62 40 13 Lonsdale Street Braddon ACT 2612Department of Veterans Affair 1800 555 254 28-20 Corinna St Woden ACT 2606DVA Rehabilitation Appliances Program 133 254Translating and Interpreting Services 131 450 tis@border.gov.au 2 Lonsdale Street Melbourne 3000Meal Delivery ServicesACT Home Style Catering 02 6278 3166 Holt Shopping CentreDelectables Direct 02 6228 1034Doorstep Dinners 0407 668 647 victoria@doorstepdinners.com.au Gourmet Dinner Service 1300 131 070 02 9905 0668 info@gourmetdinnerservice.com.au Brookvale NSW 2100Lite n Easy 131 512Meals on Wheels 02 6287 4311NSW GovernmentEnable NSW 1800 362 253 02 8767 6543 enable@health.nsw.gov.au Support Groups/ NGOs

Abbeyfield Australia - Ainslie02 6257 530702 6254 2475 75 Wakefield Gardens Ainslie ACT 2602

Abbeyfield Australia - Garran 02 6332 5398 15 Stephens Place Garran ACT 2605ACT Deafness Resource Centre 02 6287 4393 02 6287 4394 enquiries@actdrc.org.au 27 Mulley Street Holder 2611ACT Disability, Aged and Carer Advocacy Servi 02 6242 5060 02 6242 5063 adacas@adacas.org.au Phillip Avenue Watson ACT 2602

ACT & Districts Stoma Association02 6205 105502 6207 9977 actstoma@alphalink.com.au 1 Moore Street Canberra 2601

ACT Multicultural Council 02 6162 1394Alzheimers Association 02 6255 0722 02 6255 0499 helpline.act@alzheimers.org.au 159 Maribyrnong Avenue Kaleen ACT 2617Australian Breastfeeding Association ACT 02 6162 2716 abaact@grapevine.com.au 3/70 Maclarium Cr Chifley ACT 2606Baptist Care 1300 275 227 02 9023 2501 askbaptistcare.org.au Baulkham Hills NSW 2153

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Name Telephone Fax Email AddressBarnardos Australia 02 6228 9500 02 6241 4560 canberra@barnardos.org.au 2 Atherton Street Downer ACT 2602Australian Red Cross 02 6234 7600 02 6234 7650 actinfo@redcross.org.au 3 Dann Close Garran ACT 2605

Canberra After Hours Locum Medical Service 02 6288 1711 02 6285 1811 admin@calms.net.au PO Box 5066 Garran ACT 2605Canberra Blind Society 02 6247 4580 02 6247 2927 canblind.tpg.com.au Griffin Centre Genge St ACT 2601Canberra Glaucoma Support Group 02 6241 8343 45 Florentine Circuit Kaleen ACT 2617

Canberra Grief Centre

0409 966 515 -Sonia0401 344 577 -Mandy

sonia@canberragriefcentre.com.au mandy@canberragriefcentre.com.au 21 Napier Close Deakin ACT 2600

Canberra Rape Crisis Centre 02 6247 2525 crcc@crcc.org.au PO Box Weston Creek 2611 ACTCancer Council 02 6257 9999 02 6257 50555 reception@actcancer.org 5 Richmond Avenue ACT 2609Cancer Support Group 02 6297 1261 02 6297 1878 csg2@bigpond.com 21 Cooma Street QueanbeyanCare Financial Counselling 02 6257 1788 02 6257 1452 admin@carefcs.org 2 Akuna Street Canberra CityCarers ACT 1800 242 636 02 6296 9999 80 Beaurepaire Crescent Holt ACT 2615Communities at Work Head Office - WestonCreek & Tuggeranong 02 6293 6500 02 6293 6553 245 Cowlishaw Street Greenway ACT 2900Community Connections 02 6296 1133 02 6296 1134 admin@comcons.org.au 21 Jenke Circuit Kambah ACT 2902Community Gateway Bungendore 0431 184 969 02 4422 5076 2 Majara Street Bungendore NSW 2621Community Gateway Crookwell 0401 305 141 02 4422 5076 48 Denison Street Crookwell NSW 2583Community Gateway Nowra 02 4428 7300 02 4422 5076 69 Berry Street Nowra NSW 2541Community Gateway Wollongong 02 4226 3611 02 4229 4668 26 Atchison Street Wollongong NSW 2500Community Options ACT 02 6295 8800 02 6295 8100 admin@communityoptions.com.au GPO Box 3067 Canberra ACT 2601Companion House Assisting Survivors ofTorture and Trauma 02 6251 4550 info@companionhouse.org.au 41 Templeton Street Cook ACT 2614COTA ACT 02 6282 3777 02 6285 3422 contact@cotaact.org.au Hughes Community Care, Wisdom Street Hughes ACTCPAP Australia 1300 692 727 70 Kent Street Deakin

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Name Telephone Fax Email AddressDementia Behaviour Management AdvisoryServices 1800 699 799 159 Maribyrnong Avenue Kaleen ACT 2617Dental Emergency Services 02 6207 9977Diabetes ACT 02 6288 9830 02 6288 9874 diab@diabetes-act.com.au 17 Barry Drive Turner ACT 2612Diabetes Nursing 1300 733 510 mail@kincare.com.au Directions ACT 02 6132 4800 02 6132 4801 reception@directionsact.com Level 6 Cosmopolitan Centre Woden SquareDomestic Violence Crisis 02 6280 0900 cw@dvcs.org.au Fitness for over 50s (YMCA) 02 6230 6224 02 6230 6284 admin.canberra@ymca.org.au 7/100 Matiland St Hackett ACT 2602Galilee 02 6290 2191 2 Collett Place Pearce ACT 2607House With No Steps - Disabiliy Service 02 6195 7777 02 9452 5932Leukaemia Foundation 1800 620 420 info@leukaemia.org.au Mental Health Foundation ACT 1800 985 944 02 6282 6674 info@mhf.org.au 11/70 MacLaurin Crescent Chifley ACT 2602Migrant and Refugee Settlement Services ACT 02 6248 8577 180 London Circuit Canberra ACT 2601Mobile Respite Response Team 02 6255 0722 02 6255 0499 act.admin@alzheimers.org.au 159 Maribyrnong Avenue Kaleen ACT 2617Multiple Sclerosis Society ACT 02 6234 7000 02 6234 7099 actreception@msaustralia.org.au 117 Denison St Deakin ACT 2600Ngunnawal Community Care 02 6226 3799 Shannon House, 147 Meehan Street, Yass, NSW, 2582Palliative Care ACT 02 6255 5771 office@pallcareact.org.au 5 Flemington Road Lyneham ACT 2602Paraquad 02 8741 5600 02 8741 5650 paraquad@paraquad.org.au Parkinsons ACT 02 6290 1984 parkinsons@shout.org.au GPO Box 717 Mawson ACT 2607Queanbeyan Multilingual Centre 02 6297 6110 02 6297 0386 info@qmlc.org.au 12 Rutledge Street Queanbeyan NSW 2620Relationships Australia 1300 364 277Respite Care ACT 02 6288 0955Safety Link - Personal Response Service 1800 813 617 1800 193 233 info@safetylink.org.au 16 Eastwood Street Ballarat Central VIC 3350Samaritan House 02 6284 5150 samhouse@sdvp-cg-org.au Sexual Health and Family Planning 02 6247 3077 02 6257 5710 shfpact@shfpact.org.au 28 University Avenue Canberra ACT 2601SIDS ACT 02 6287 4255 02 6287 4210 admin@sidsandkidsact.org 70 Maclaurin Crescent Chifley ACT 2606Sleep Apnoea Association ACT 02 6290 1984 PO BOX 1461 Tuggeranong ACT 2901Sleep and Lifestyle Clinic 02 6162 1802 reception@sleepandlifestyle.com.au 61 Dundas Court Philip ACT 2606

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Name Telephone Fax Email AddressSleep Disorders Australia - NSW Branch 02 9990 3514Stroke Association 02 6269 2636 Deakin West 49 2600

Women's Information and Referral Centre02 6205 107502 6205 1706 wirc@act.gov.au PO Box 158 Canberra 2601

Telephone ServicesBaptist Care Call 1300 130 100 02 9870 8640 carecall@baptistcare.org.au Breastfeeding Helpline 1800 686 268Centrelink Multilingual Phone Service 131 202Continence Foundation of Australia - Hotline 1800 330 066 helpline@continence.org.au 30 Sydney Road Brunswick VIC 3056Dementia Helpine 1800 100 500 helpline.act@alzheimers.org.auHealth Direct Australia 1800 022 222Health First 02 6207 7777Lifeline Canberra 13 11 14 02 6215 9401 71 Northbourne Avenue Canberra 2601Medicines Line 1300 633 424Mens Line Australia 1300 78 99 78Telecross 1300 885 698Tresilian Parent Helpline 1300 272 736Vital Call 1300 360 808 customer.service@vitalcall.com.au

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Attachment H – Programs and Scheme Contacts

PROGRAMS & SCHEMES

Program/Scheme Organisation Telephone Fax Email

CIT Skills for Carers Mental Health Foundation ACT 02 6207 3628 02 6207 4839 carerskills@cit.edu.au

Continence Aids Payment Scheme Department of Health 02 6269 1000 02 9895 3525 caps.processing@humanservices.gov.au

National Carer Counselling Program Carers Australia 1800 242 636

Post Hospital Support Program Community Options 02 6295 8800 02 6295 8100 admin@communityoptions.com.au

Taxi Subsidy Scheme ACT Government02 6207 193002 6205 1012 acttaxischeme@act.gov.au

Transitional Therapy and Care Program ACT Government/Baptist Care 02 6207 0658

Veterans Home Care Program Department of Veterans Affairs 1300 550 450 generalenquiries@dva.gov.au

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Attachment I – Useful Links

Health Directorate IntranetSpend time getting to know this site and its various links. It will help you to learn more about the organisation, as well as learning about some useful reference material. This site is used for all room and equipment bookings in the Canberra Hospital campus. It also contains information on the process used to book a government car.http://acthealth/c/HealthIntranet

ACT Government DirectoryThis is a very useful site to know. Amongst other functions, this site has a search engine that can help you to locate the contact details of anyone working for the ACT Government. You will probably find yourself frequently using this web page, so it may be a good idea to create a shortcut to the site for easy access. http://directory/

Health Directorate WebsiteThis is the public web face of the Health Directorate. It is useful to know what information it provides.http://www.health.act.gov.au/home/

Translating and Interpreting Services (TIS)ACT Government policy requires that services and programs provided by the ACT Government are responsive to the needs of clients who are unable to communicate effectively in English.

Under this policy ACT Health has a responsibility to ensure that staff act on the obligation to provide effective, efficient and inclusive services through appropriate use of professional interpreters for people who are not proficient in English. http://www.health.act.gov.au/home/ Business Support / Multicultural Health / Interpreting Services

Chief Minister and Treasury DirectorateThe site has numerous useful links. Spend some time familiarising yourself with the site. It has links to some good documents. For instance, Industrial Relations, Public Sector Management, and Policy & Strategic Direction information can be found here. http://www.cmd.act.gov.au/home

ACT LegislationThis site provides access to all ACT legislation and subordinate legislation, as well as bills introduced in the Assembly, exposure bills, repealed legislation and other useful bits and pieces. http://www.legislation.act.gov.au/

Department of HealthThe web address for the Commonwealth Department of Health is:

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http://www.health.gov.au/

Canberra Connect WebsiteProvides access to a comprehensive range of ACT Government information and services including business, community, education, employment and other information.http://www.canberraconnect.act.gov.au

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