DISC Behaviors Session - Virginia · What is DISC? • DISC is the universal language of observable...
Transcript of DISC Behaviors Session - Virginia · What is DISC? • DISC is the universal language of observable...
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DISC Behaviors SessionCSA Coordinator’s Pre-Conference
Jessica D. Webb, MBA
April 29, 2019
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Introduction
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Session Objectives
1. Identify your behavioral style.
2. Identify, understand and appreciate
people who have a different behavioral
style.
3. Improve your ability to effectively
communicate and interact with others
based on your understanding of
behavioral styles.
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What is DISC?
• DISC is the universal
language of observable
human behavior.
• DISC is the universal
language of HOW you
do what you do.
• A person’s behavioral
style or “DISC” style is
NOT what makes them
good or bad, right or
wrong.
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What DISC is NOT
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Taking the Assessment
• Don’t rush through it but also don’t overthink it!
• Answer in response to how you are in a work
environment
• There are no right or wrong responses
• No one behavioral style is better than another
• Full DISC assessment provides insight into all
four dimensions of normal behavior; this paper
version provides insight into your highest and
lowest behavioral styles
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Natural and Adapted Graphs
Adapted- “mask” graph
- response to environment
- fight or flight
Natural- your “authentic self”
- least changeable
- unconscious behaviors
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Core Behavioral Style
Energy Line
The Core style is the
furthest above the energy
line.
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The D Factor - Dominance
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General Characteristics of the D
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Famous D’s
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The I Factor - Influence
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General Characteristics of the I
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Famous I’s
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The S Factor - Steadiness
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General Characteristics of the S
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Famous S’s
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The C Factor - Compliance
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General Characteristics of the C
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Famous C’s
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Debrief of Styles
• How does a high/low D deal with
conflict?
• How does a high/low I talk to others?
• How does a high/low S deal with
change?
• How does a high/low C deal with rules?
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Wheel Descriptors
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Communication
• https://lms.ttisi.com/courses/disc/lesson
s/general-meeting/
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Communicating – High D
• Be clear, specific and to the point
• Stick to business
• Be prepared and well organized
• Present facts logically and efficiently
• Provide a win/win opportunity
• Focus on results
• Provide support
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Communicating – High I
• Allow time for relating and socializing
• Talk about people and their goals
• Ask for their opinion
• Focus on people and action items
• Provide ideas for implementing action
• Use relatable language
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Communicating – High S
• Start with personal interaction
• Show sincere interest in them as people
• Listen and be responsive
• Present your case logically, softly and non-
threateningly
• Provide personal assurances and
guarantees
• Allow them time to think
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Communicating – High C
• Prepare your case in advance
• Approach them in a straightforward, direct
way
• Present specifics
• If you disagree, prove it with facts and data
• Provide the time they need to make a
decision
• Allow them their space
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Communication – Adapting
• Adapting is another part of NORMAL
behavior.
• You may have to adapt out of necessity!
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Takeaway – Communicating
with Others
• Think about the people you work with
everyday and complete the exercise on
page 22
• What are their styles?
• Some styles will take more work for you
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Key Points to Remember
• DISC is a neutral language – no one
style is better or worst than another
• Using this information to help in your
regular communication with others is
about making a conscious choice to use
it!
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Contact Information
Jessica D. Webb, MBA
Value Added Associate
(540)761-3435
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Thank You!