Disaster Recovery

Presentation Purpose

Understand Impact of Various Disaster Situations What it means to operations Impact duration

Understand Alternate Work Options and Recovery Process

Understand Roles

Various Possible Disaster Scenarios

DECLARATION OF A DISASTER, which activates all DR procedures, would be would be made in the event of a facility loss or regional disaster.

Activation of subsections or various disaster alternate work means, however, may occur in the event of various service failures (example: phone services out of operation).

Probability

FarrDestroyed

RegionalDisaster

HardwareFailure

SoftwareCorruption

WANProblem

Probability

Impact to Operations

Aside from a regional disaster, the most significant impact would occur with to the Farr Regional Library.

Farr CP LP CV Erie Member Comments

ILS Store and forward on self checks will be used for up to two weeks.

Horizon -- x x x x x

HIP -- x x x x x

Self Check Store and Forward (Patron checkout) -- x x x x NA

Telecirc -- x x x x x

Communication Services Reroute main number to <x>, use branch cell phones. Use FRED sharepoint for status updates/coordination.

Ability to make/send calls via headsets -- x x x x x

Voicemail -- x x x x x

Fred core -- x x x x x

Fred Sharepoint -- x x x x x

OWA -- x x x x x

District Cell Phones -- x x x x --

Interlocation email -- x x x x x

Internet Presence/Services Staff to use wireless network or public computers for internet access-AWW indicates available with workaround (contact the vendor to eliminate patron validation)

Staff Internet Access -- x x x x x

Mylibrary -- x x x x x

Board, planning, other sharepoints -- x x x x x

Download audiobooks -- AWW AWW AWW AWW AWW

Data WAN Will have acces to any local shares, for those at Farr the sections replicated would be available at CP.Access to shares (replicated) -- x x x x NA

Ability to Log in -- x x x x x

Patron Services Public machines will function without, however patron validation

Filtering -- x x x x x

Public Computers Internet Access -- x x x x x

PC Reservation/Print --

Impact to Operations

In the event of the loss of a branch or member library, impact would be less extensive.

CP/LP Farr CV Erie Member Comments

ILS Remote access would be avialable for all CP/LP staff if needed.

Horizon -- x x x x

HIP -- x x x x

Self Check Store and Forward (Patron checkout) -- x x x NA

Telecirc -- x x x x

Communication Services

Ability to make/send calls via headsets -- x x x x

Voicemail -- x x x x

Fred core -- x x x x

Fred Sharepoint -- x x x x

OWA -- x x x x

District Cell Phones -- x x x --

Interlocation email -- x x x x

Internet Presence/Services

Staff Internet Access -- x x x x

Mylibrary -- x x x x

Board, planning, other sharepoints -- x x x x

Download audiobooks -- x x x x

Data WAN

Access to shares (replicated) -- x x x NA

Ability to Log in -- x x x x

Patron Services

Filtering -- x x x x

Public Computers Internet Access -- x x x x

PC Reservation/Print -- x x x x

Time to Recover

The table to the right depicts the estimated length of time needed for various services to be available, both temporary work means and full as well as full recovery where normal operations have resumed.

Alternate Work Processes

This table depicts at the highest level, the alternate means by which operations can be conducted in the event of a regional failure.

Horizon Store & Forward on the Self Checks

Phone Cell phones

Data network Use public machines for internet access. Use Sharepoints for data sharing, DR issued emails for communcation.

Collaboration (email, shares)

Use issued branch DR accounts for email. Sare data may be available depending on situation

Roles (Who Does What)

DR ROLE PRIMARY BACKUP

IT Coordination and Communication Susan Mike/Gem

Infrastructure Recovery Mike Susan

Client Access and Recovery Eric Marcus

District and Public Communication Coordination Beth Janine

Process If A Disaster Occurs

PROCEDURE: CONVENE DISASTER RECOVERY RESOURCES

Have email and phone services been unavailable >

24 hoursYes

Are roads navigable

No

Contact all DR Resoures to

arrange meeting, group assesses

sitation

Implement DR plan?

NO

Continue attempts to contact

resources via email and phone

Yes

As available, DR resources to meet at

regional branch location at noon

In the event of catastrophic event, staff are to contact <insert partner library/organization name> for updates and information.

Call <xxx xxx xxxx> and provide updates.

START

NO

Define action plan and implement

DONE

No

Launch Business Continuity Plan

(including communication)

Technology Only Impacted

Yes

Yes

Are all technical human resources intact

(subset of BC plan)

NoEngage partner

resources

Jim Varner – 3TCAL?Lewan

??HP???

Initiate Technology Recovery Process

Yes

Establish communication process, review

recovery information

To Tech Recovery Procedure

Director, Assoc Direct to Update District Emergency Line with Information, Staff Call

Emergency Line. If unavailable notify partner organziation (see note at bottom of page)

To BC Process –

not defined?

Or simpler yet…

1. Know where the emergency/red tube is at your location.

2. Immediately begin to use alternate work methods (to continue operations as normally as possible)

3. Check http://www.fred.sharepointspace.com for updates.