Disaster Recovery and Business Continuity Plan · Disaster Recovery and Business Continuity ......

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ADOPTED JANUARY 2015 Disaster Recovery and Business Continuity Plan LACHLAN SHIRE COUNCIL

Transcript of Disaster Recovery and Business Continuity Plan · Disaster Recovery and Business Continuity ......

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ADOPTED JANUARY 2015

Disaster Recovery and Business

Continuity Plan LACHLAN SHIRE COUNCIL

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BUSINESS CONTINUITY PLAN CSG501

Further Information: Manager ICT X208 Email: [email protected] Page 1 of 29

Version: 1.0.0 Commencement Date:

Last Review Date:

Next Review Date: TRIM No: D15/000868

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TABLE OF CONTENTS

OBJECTIVES OF THE PLAN ............................................................................................................ 2

WHAT IS A DISASTER?.................................................................................................................... 2

WHAT IS A DISASTER RECOVERY PLAN? ..................................................................................... 2

LOCATION OF PLAN ........................................................................................................................ 2

EMERGENCY PACK ......................................................................................................................... 2

MANAGEMENT STRUCTURE .......................................................................................................... 3

CRISIS CENTRE & ALTERNATIVE WORK LOCATIONS .................................................................. 3

ROLE OF THE DISASTER RECOVERY TEAM ................................................................................. 9

DISASTER RECOVERY TEAM MEETING ........................................................................................ 9

DETERMINING PRIORITIES ............................................................................................................. 9

COMMUNICATIONS ....................................................................................................................... 10

REQUIREMENTS............................................................................................................................ 10

COMMUNITY SERVICES & GOVERNANCE ............................................................................... 10

INFRASTRUCTURE SERVICES ................................................................................................. 11

ENVIRONMENT & PLANNING .................................................................................................... 11

APPENDIX A - TELEPHONE REDIRECTION AUTHORISATION .................................................... 13

APPENDIX B - MEDIA RELEASE .................................................................................................... 14

APPENDIX C -SERVICES AND SUPPLY CONTACT LIST .............................................................. 15

APPENDIX D –IT CONTACT DETAILS ........................................................................................... 15

APPENDIX E – PRE-PRINTED STATIONERY ................................................................................ 16

APPENDIX F – STATIONERY ORDER ........................................................................................... 16

APPENDIX G - DISASTER RECOVERY TEAM ACTIVITY LOG ...................................................... 18

DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE ......................................................... 19

OBJECTIVE ................................................................................................................................ 19

SCOPE........................................................................................................................................ 19

DEFINITIONS .............................................................................................................................. 19

RESPONSIBILITIES .................................................................................................................... 19

POST INCIDENT ACTION CHECKLIST ...................................................................................... 20

RELATED DOCUMENTS ............................................................................................................ 21

APPENDIX I - PLANS OF LOCATIONS ........................................................................................... 22

APPENDIX J – EMERGENCY PACK ............................................................................................... 28

LOCATION OF EMERGENCY PACK .......................................................................................... 28

CONTENTS OF EMERGENCY PACK ......................................................................................... 28

APPENDIX K –DISASTER PLAN .................................................................................................... 28

APPENDIX M – DISASTER RECOVERY TEAM AGENDA .............................................................. 29

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BUSINESS CONTINUITY PLAN CSG501

Further Information: Manager ICT X208 Email: [email protected] Page 2 of 29

Version: 1.0.0 Commencement Date:

Last Review Date:

Next Review Date: TRIM No: D15/000868

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OBJECTIVES OF THE PLAN

The objective of this Disaster Recovery Plan is to provide a readily accessible, useable and thorough document which enables Lachlan Shire Council to;

• Follow an agreed, tried and systematic approach for the management of any disaster

• Implement procedures to maintain essential services through the disaster recovery periods

• Re-establish services and operations as quickly and efficiently as possible

• Minimise the effect on the community, staff, contractors, volunteers and Council

• Identify those more critical aspects of Council Services which may be exposed to risk from natural or manmade disasters

• Define present actions which will minimise loss or damage should disaster occur

• Adopt strategies to maintain Councils services through periods of disruption to Information Technology and related operations.

• Recover lost accommodations equipment and facilities as soon as possible

• This plan will be reviewed on an annual basis by Manager Information Services

WHAT IS A DISASTER?

A disaster is a serious disruption of the functioning of Lachlan Shire Council causing widespread human, material, economic or environmental disruption or losses. This disaster recovery plan focuses on the possible damage or destruction of the Council Administration Building, 58-64 Molong Street, Condobolin, however can be adapted to a similar occurrence in another worksite. WHAT IS A DISASTER RECOVERY PLAN?

Preventative measures using alternative premises, redundant hardware, software, data centres and other facilities to ensure that a business can continue operations during a natural or man-made disaster and if not, to restore business operations as quickly as possible when the calamity has passed. LOCATION OF PLAN

Copies of this plan are stored in the following locations

• Lachlan Shire Council, 58-64 Molong Street Condobolin

• Off site with General Manager

• Condobolin Depot Store, 2 Bathurst Street, Condobolin

EMERGENCY PACK

An emergency pack contains the documents and resources necessary to assist in business

recovery. The contents of the emergency pack can be found in Appendix J

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BUSINESS CONTINUITY PLAN CSG501

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Last Review Date:

Next Review Date: TRIM No: D15/000868

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MANAGEMENT STRUCTURE

The following management hierarchy shall be employed in the event of an emergency. The

General Manager will automatically become the Chairperson of The Disaster Recovery

Team. If under extreme circumstances the General Manager or any member of the Council’s

senior management team is disabled, then the Council Officer with the highest authority as

per the figure attached will assume the role of Chairperson of The Disaster Recovery Team

or the role above them. This hierarchy becomes a Statement of Operation of Council

effective from the date of the disaster.

The Disaster Recovery Team shall comprise of the permanent members detailed in the table

below.

• The Disaster Recovery Team will administer Council’s response to any disasters

effecting Council operations and the implementation of this Disaster Recovery and Business Continuity Plan.

• The Disaster Recovery Team shall have the power to co-opt other members to the Disaster Recovery Team or adapt membership based on the nature of the emergency.

CRISIS CENTRE & ALTERNATIVE WORK LOCATIONS

A crisis centre will be established in a suitable location as determined by the General Manager who will inform the Disaster Recovery Team of the location. The Crisis Centre will be the location of meetings of the Disaster Recovery Team. The Crisis Centre will be equipped with adequate facilities and resources to allow the Disaster Recovery Team to implement the Business Continuity Plan. Following is a list of alternative sites for the crisis centre or alternative temporary work locations for individual parts of Council operations.

General Manager

Alan McCormack

0437 328 258

Director Community Services & Governance

Gordon Thomson

0437 211 375

Director Infratructure Services

Phil King

0421 286 557

Director Environment & Planning

Andrew Johns

0428 285 511

Mayor

Des Manwaring

0429 937 248

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The existing telephone number of the Council 02 6895 1900 and facsimile number 02 6895 3478 are to be redirected immediately to the Crisis Centre. Appendix A should be signed by the General Manager or Chairperson and sent to Telstra within 24 hours. The Customer Service Officers may be assigned to the Crisis Centre, effective the next working day, to assist the Disaster Recovery Team with all telephone enquiries, communication and correspondence.

• The Chief Financial Officer will be assigned to the Crisis Centre, to assist with all purchases, rentals and property agreements required for the immediate establishment of the Crisis Centre and must be given the authority to purchase individual items as required.

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Location Ownership / Contact

Number of Rooms

Meeting Room

Toilet Facilities

Kitchen Facilities

IT Connectivity

Power Points

Telephone Lines

Comments

Condobolin Council Office

Council Owned

4 Yes Yes Yes Yes, Council Network, Wifi

Many Yes

Condobolin HACC Building

Council Owned

1 Yes Yes Yes Wiring compatible with Council System

Many Yes – More would be needed

Relocation of some existing services will be required. Some desks and Computers already exist. HACC services would need to be relocated.

Condobolin Library Building

Council Owned

2 No but can be set up

Yes Yes Wiring compatible with Council System

Many Yes – More would be needed

Relocation of some existing services will be required. Some desks and computers already exist

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Location Ownership / Contact

Number of Rooms

Meeting Room

Toilet Facilities

Kitchen Facilities

IT Connectivity

Power Points

Telephone Lines

Comments

Children Services

Council Owned

4 Yes Yes Yes Wiring compatible with Council System

Many Yes – More would need to be installed

Children Services activities may be able to be relocated.

Willowbend Sports Centre

Council Owned

3 No but can be set up

Yes No Wiring compatible with Council system

Many Yes – More would need to be installed

Gym may need be able to be relocated.

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CRISIS CENTRE FACILITIES

Immediately upon occupation of the Crisis Centre, the Director Community Services &

Governance shall review the circumstances and make arrangements with the Chief Financial

Officer for adequate supplies of the following items to be available within 24 hours and

delivered to crisis centre.

Telephones

8 x Telephone Lines Meri Markovski Sales Consultant Telstra Business P: 02 42602 029 M: 0409 840 495 [email protected]

8 x Handsets Neil Folkers Central West Connections P: 02 6895 3735 F: 02 6895 3738 [email protected] Steve Beatie Condobolin Leading Appliances P: 02 6895 2771 [email protected]

Fax

1 x Fax line Meri Markovski Sales Consultant Telstra Business P: 02 42602029 M: 0409 840495 [email protected]

1 x Fax Machine Neil Folkers Central West Connections P: 02 6895 3735 F: 02 6895 3738 [email protected] Steve Beatie Condobolin Leading Appliances P: 02 6895 2771 [email protected]

Computers

15 x Desktop or Laptops Colm Taylor Account Manager Dell P: 02 8972 5226 [email protected]

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1 x Multifunctional printer / scanner / copier including cartridges

Dan Buckler Territory Manager Viatek P: 02 6881 8111 F: 02 68818188 [email protected]

Servers

3 x Physical Servers Colm Taylor Account Manager Dell P: 02 8972 5226 [email protected]

Furniture

Furniture 15 x Desks 20 x Chairs 2 x Whiteboards

Refreshments

Adequate Supply Chamens Supa IGA P: 02 6895 2055 F: 02 6895 2459 Foodworks P: 02 6895 2236

ROLE OF THE DISASTER RECOVERY TEAM

The Disaster Recovery Team will act as Council’s immediate response and disaster recovery

group, establishing priorities, organising and directing Council’s resources and providing

information to staff and members of the public. The Disaster Recovery Team will assemble

upon the instructions of the General Manager or the nominated Chairperson. The Disaster

Recovery Team will assemble at the nominated premises which will be known as the Crisis

Centre.

DISASTER RECOVERY TEAM MEETING

If possible, the General Manager and the Disaster Recovery Team will perform a visual

inspection of the disaster area prior to the meeting of the Disaster Recovery Team, to

determine the extent of the damage.

The Mayor, Councillors and designated employees may be requested to attend the first

meeting of the Disaster Recovery Team. The Agenda for this meeting is attached as Appendix

B.

DETERMINING PRIORITIES

All Council’s priorities will be determined by the Disaster Recovery Team and will be

communicated to the Council, the public and any other organisation required. In order to do

this each Director or Manager will provide The Disaster Recovery Team with the following

information updated as required.

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• staff, plant and equipment available

• property and communication systems available

• summary of operations temporarily and permanently effected by the disaster

• estimate of resources needed to restore the effected operations

• timeframe for recovery to partial and full operations

• location of operations not effected by the disaster

• list of operations needing relocation

The Disaster Recovery Team will determine the best allocation of available resources to meet

the Council’s service priorities.

The overall coordination of the recovery will be the responsibility of the General Manager or

the Chairperson of the Disaster Recovery Team. Specific tasks must not be assigned to them.

A record of the activities of the Disaster Recovery Team will be kept in an activity log. A

template of the log can be found in Appendix G.

COMMUNICATIONS

Only the Mayor, General Manager or Chairperson of The Disaster Recovery Team is permitted

to speak with the media. Council should release a statement to the media immediately.

(Appendix C is an example of such a release.)

1. All communications be coordinated through The Disaster Recovery Team who be

responsible for:

• The allocation of communication resources

• all news releases to the media

• all communications to employees

• all communications to insurance companies

• all communications regarding recovery strategies

2. The Disaster Recovery Team will hold scheduled major briefings twice daily, at 10am

and 3pm at the Crisis Centre. These meetings will be open to all employees, members

of the public and the media. The frequency of these meetings can be scaled down as

recovery progresses.

REQUIREMENTS

COMMUNITY SERVICES & GOVERNANCE

Corporate functions of receipting, payroll, records management and IT system management

are essential functions and should be prioritised.

Facility Number Time Frame Comments

Office Space 10 Immediately To accommodate • Customer

Service Area

• Records / Mail

Front Counter Facilities

1 Immediately

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Telephones 10 Immediately

Computers 10 Immediately

Printer 1 Immediately

Desks/Chairs 10 Immediately

Safe 1 Immediately

Records Storage 2 Immediately 2 x large filing cabinets 1 x area for off-site recovery if required Pigeon holes Archive boxes Garbage bins

Printed Forms 1 1 x Memory stick containing templates

INFRASTRUCTURE SERVICES

The infrastructure functions are essential to the smooth running of the community. Operational External Staff may depending on the disaster, continue their daily tasks unless they are otherwise instructed. Asset Management functions need to be prioritised.

Facility Number Time Frame Comments

Office Space 10 Immediately

Front Counter Facilities

1 Immediately

Telephones 10 Immediately

Computers 10 Immediately

Printer 1 Immediately

Desks/Chairs 10 Immediately

Records Storage 1 Immediately 1 x large filing cabinets 1 x Map Cabinet

ENVIRONMENT & PLANNING

Public health is an essential function of Council in an emergency situation. The building expertise of the Department will also be essential.

Facility Number Time Frame Comments

Office Space 10 Immediately

Front Counter Facilities

1 Immediately

Telephones 10 Immediately

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Computers 10 Immediately

Printer 1 Immediately

Desks/Chairs 10 Immediately

Records Storage 1 Immediately 1 x large filing cabinets

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APPENDIX A - TELEPHONE REDIRECTION AUTHORISATION

(DATE) URGENT

Lachlan Shire Council

58- 64 Molong Street

CONDOBOLIN NSW 2877

Meri Markovski

Sales Associate

Telstra Business

269 Crown Street

WOLLONGONG NSW 28

Dear Meri

Re: Telephone Number Change

Due to an unforseen event that has occurred to Council, this letter is to request Telstra

Australia to redirect the current Lachlan Shire Council telephone number 02 6895 1900

and facsimile number 02 6895 3478, to the (Insert name and address of crisis centre)

Council will require the change effective immediately and will notify Telstra when the

situation changes.

Thank you for your co-operation in this matter.

Yours faithfully

Alan McCormack

Acting General Manager

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APPENDIX B - MEDIA RELEASE

(DATE) Mayor: Councillor Des Manwaring Acting General Manager: Alan McCormack FOR IMMEDIATE RELEASE

MEDIA RELEASE <TITLE>

On (insert day and date) at approximately (insert time) a (insert type of disaster) (insert

extent of damage) (insert council name and building).

The cause of the disaster is unknown and is being investigated by the NSW Fire

Brigade and the NSW Police Department.

Council will be open for business with reduced services on (insert time, day and date)

at (insert name and address of new location).

The contact number for Council will remain as 02 6895 1900.

Further information will be released concerning the emergency situation as it becomes

available.

Council thanks the Community for their understanding and patience during this difficult

time.

Alan McCormack

General Manager

Summary:

Embargoed Until: N/A

Authorised By: Alan McCormack

Contact: 0437 328 258

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Acting General Manager Distribution: Local Media, Council Website, Council Face book page.

APPENDIX C -SERVICES AND SUPPLY CONTACT LIST

Service Contact Name Contact Number

NSW Fire Brigade Mal Malouf 02 6895 2723

NSW Police Sgt Peter Gibson 02 6895 2577

Insurance Broker (Jardine Lloyd Thomson)

Scott Tonkin 0407 453 845 02 6841 8410

Lawyers Moore & Co Solicitors 02 6895 2266

Security Company On Watch Pty Ltd 1300 658 118

Telephone equipment suppliers and Telstra connections

Meri Markovski

02 42602 029

Local Papers Condobolin Argus The Lachlander

02 6895 2833 02 6895 4010

Radio Contact 2PK Rok FM 1300 564 652

Electricity Company Essential Energy 13 23 91

Gas Company Origin Energy 13 35 74

Water Lachlan Shire Council 02 6895 1966

Portable Toilets Coates Hire 02 6862 8200

Portable Generators Coates Hire 02 6862 8200

Office Furniture Corporate Express 02 6881 0390

Protective clothing Brynes Clothing 02 6862 1408

Cleaners M & K Plowman 02 6892 1371

IT Support Hitech Support 02 8883 4355

Temporary Storage Facilities Condo Self Storage Youstore

0428 957 612 0477 033 450

Removalists John Cawkill Tony Blake

0428 951 159 0428 951 953

Locksmiths Dubbo City Locksmiths 02 6884 3055

Office Furniture Suppliers Corporate Express 02 6881 0390

Office Partition Installers Q Office Furniture 02 6362 3530

Stationary & Office Suppliers Condobolin Newsagency

02 6895 2162

Electrical Contractor Jack Taylor 02 6895 2883

Plumber Michael Ritchie 02 6895 3591

APPENDIX D –IT CONTACT DETAILS

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Service Contact Name Contact Number

Information Services Manager

Terri Clark 0428 958 878

Information Services Cadet

Michael Gill 0428 951 999

Hitech Support John Papoutsis 02 8883 4355

Dell Colm Taylor 02 8972 5226

Viatek Dan Buckler 02 6881 8111

Civica Scott Goldsmith 0427 649 951

Trim Scott Goldsmith 0427 649 951

Mbit Mark Brooker 1300 241 899

Pitney Bowes Katherine Power 0458 037859

Central West Connections Neil Folkers 02 6895 3735

360 Engineering Nick

Telstra Meri Markovski 02 4260 2029

Redman Solutions Geoff Redman 07 3257 2655

APPENDIX E – PRE-PRINTED STATIONERY

Document Name of Printer Address Number

Letterhead, envelopes, Business Cards

Progress Print 2 Galari Circuit Condobolin

1800 656 328

Cheques Sage Micropay Level 2, 67 Albert Avenue Chatswood NSW 2067

Payslips Sage Micropay Level 2, 67 Albert Avenue Chatswood NSW 2067

02 9884 4000

APPENDIX F – STATIONERY ORDER

Number Item Description Unit

1 Adding Machine Rolls Box

1 Bank Deposit Book & Money Bags

6 Canon Calculator Each

4 Calculator Sovereign Pocket 8 Digit Each

1 Lockable cash tin

1 Clips fold back 15mm Box (12)

1 Clips fold back 19mm Box (12)

1 Clips fold back 50mm Box (12)

1 Celco 28mm Paper Clips Box (10)

1 Colins account book Journal Each

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2 Liquid paper tape Each

5 Dividers Manilla Bright 10 Colour Tab Each

5 Poly 5 Colour tab A4 Each

6 Document Trays Black

1 Plain DL Envelopes Box (500)

1 C4 Peel & Seal Strong white Envelopes

Pack (50)

1 C5 Peel & Seal Tudor white Envelopes Pack (50)

6 Large Mars Plastic Eraser Each

50 Level Arch A4 Files Each

1 4 Drawer Filing Cabinet Each

1 Manilla Folders Box (100)

1 UHU Glue Sticks Pack (12)

5 Boss Studio Highlighters Box (10)

6 Soreign 2 hole punch Each

1 Pads ruled office A4 Pack (10)

1 Pads – ruled office A5 Pack (20)

40 Paper Copy – Reflex A4 Ream

1 Staedler Pencils Box (20)

3 Pilot Retractable Blue Pens Pack (12)

3 Pilot Retractable Black Pens Pack (12)

1 Red Uni-ball UB 165 pens Pack (12)

1 Petty Cash Pads Pack (20)

4 Neon Post it Flags Each

1 Post it Notes 38mm x 50mm Pack (12)

1 Post it Notes 76mm x 76mm Pack (12)

5 Receipt books Each

1 Rubber Bands size 16 Bag

6 Celco Clear school rulers Each

1 Scales for Mail Each

6 Celco economy Scissors Each

1 Sheet Protectors – A4 Box (100)

6 Staples No 56 Rexel 5000 Box

2 Staple removers Each

4 Staplers – Half Strip Each

4 Stapler – Sovereign – Full Strip Each

1 18x33 bulk Sticky tape Pack (8)

2 Sticky tape dispenser Each

1 Suspension Files Box (50)

1 Masking tape 24mm x 50m Each

1 Masking tape 48mm x 50m Each

1 Texta Markers – Artline 70 – Black Box (12)

1 Texta Markers – Artline 700 – Black Box (12)

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APPENDIX G - DISASTER RECOVERY TEAM ACTIVITY LOG

This template is designed to be reproduced on a computer, whiteboards or butchers’ paper

so that all can keep track of the situation. A permanent record of the register should be kept

for review and insurance purposes.

Action Needed Requested by Referred to Time completed

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DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE

OBJECTIVE

To ensure employees involved in traumatic incidents during the performance of their duties

receive the appropriate support.

This procedure is concerned with lessening the impact of traumatic incidents minimising the

duration and severity of any event and increasing the employee’s capacity to cope. Council‘s

primary concern is the welfare of both its employees and the public..

SCOPE

Whilst Council acknowledges its duty of care to both its employees and the general public

there are none the less serious incidents which can occur at the workplace which are traumatic

to all concerned. This procedure applies to all Council employees and volunteers undertaking

activities at any Council site.

DEFINITIONS

Any event or circumstance that causes normally stable and healthy people to experience

unusually strong emotional or psychological distress which has the potential to interfere with

their ability to function, either at the time of the incident or later.

These incidents could include

• Death or serious injury to an employee or member of the public

• Employee or member of the public suffering a heart attack or similar health emergency

• An act of violence or threats of e.g. robbery, bomb threat

• A disaster e.g. fire, flood, explosion

RESPONSIBILITIES

Manager People and Organisational Management

Providing EAP details to staff

• Coordinate debriefing sessions

• Coordinate incident investigation

• Coordinate peer support group

Work Health and Safety Officer

• Provide assistance to injured worker

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DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE

CSG040

Further Information: Manager People & Organisational Management 211 Email: [email protected]

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• Isolate scene

• Contact WorkCover if required

• Conduct incident investigation

Supervisors are not expected to be medical practitioners nor hold a degree in psychology.

However, the severity of incidents this procedure is concerned with is such that some degree

of stress reaction may be a normal expectation.

Characteristics of post-trauma stress reaction include but are not limited to:

• Re-experiencing the event

• Emotional numbing and withdrawal

• Heightened reactions

• Disturbed sleep

• Impaired concentration, decision making

• Irrational guilt

• Feeling jumpy, anxious, moody and/or irritable

• Having trouble going near places that trigger a memory of the incident

WHO SHOULD HAVE TRAUMA DEBRIEFING?

All victims of trauma need to be identified. The approach should be inclusive rather than

exclusive and be offered to all those present at the event even if not directly involved.

POST INCIDENT ACTION CHECKLIST

1. Attend to the injured. It is vital that available first aid is administered to those with

physical injuries either at the scene or be sufficient to permit safe transport to the

hospital

2. Call Emergency Services on (0) 000 if required

3. Contact appropriate Director, who then has responsibility for ensuring the following occurs:

1. If appropriate attend to the immediate needs of the injured person’s family including

notification, assistance with transportation etc.

2. Isolate scene and ensure the site and any equipment associated with the

incident are not disturbed to allow for investigation by the Police or WorkCover

if required

3. Control access of the media to the scene and to staff and relatives of staff.

4. Assist staff members to contact family members or a close friend. Try to ensure

that employees are not alone on the evening after the incident.

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DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE

CSG040

Further Information: Manager People & Organisational Management 211 Email: [email protected]

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4. Provide EAP details to effected staff and their families. Encourage staff to have

individual appointments.

5. Provide employees with accurate information about the current situation and update

this over subsequent days.

6. Organise assistance, such as transport home, for any employee who is traumatised if

needed.

7. Get an accurate account of what has happened before employees leave. Provide

briefing to those involved. This would include discussing with them whether they will

be back to work the next day. In most circumstance return to work should be

encouraged, particularly as direct assistance will be provided.

8. Inform WorkCover /Police if required.

9. Inform other staff of the incident as necessary.

10. Act quickly to dispel rumours.

11. Contact Human Resources to organise debriefing sessions for staff, this could be

professional counselling through Councils Employee Assistance Program if required.

Council’s EAP can be contacted on 1800 818 728.

12. Return worksite to normal operation as soon as possible after incident.

13. Conduct investigation within 24hours. Complete the incident report form and the

incident investigation forms as required in the Incident Reporting and Investigation

Procedure.

14. Create peer support group for interested staff who have been affected by incident.

RELATED DOCUMENTS

N/A

Alan McCormack

ACTING GENERAL MANAGER

/ /

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BUSINESS CONTINUITY PLAN CSG501

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APPENDIX I - PLANS OF LOCATIONS

• Rally Points in a disaster

• Collection Points for Resources

• Locations for the Crisis Centre/ Temporary Work Locations:

1. The Condobolin Council Office

2. The Condobolin HACC Centre

3. The Children Services Building

4. Willowbend Sports Centre

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Condobolin key Disaster Recovery Locations

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Lachlan Shire Council Administration Building

Infrastructure

Services

Environment

& Planning

Customer

Service

Human

Resources

Community

Services &

Governance

Records

Finance Disaster

Recovery Team

Meeting Room

GM

Disaster

Recovery Team

Secondary

Meeting Room

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Lachlan Shire Council Home and Community Care Building

Infrastructure

Services

Environment

& Planning

Customer

Service

Community

Services &

Governance

Records

Finance

Disaster

Recovery Team

Meeting Room GM

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Children Services Building

Infrastructure

Services

Environment

& Planning

Customer

Service

Human

Resources

Community

Services &

Governance

Records

Finance

Disaster

Recovery Team

Meeting Room

GM

Disaster

Recovery Team

Meeting Room

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Willowbend Sport Centre Plan

Infrastructure

Services

Environment

& Planning

Customer

Service

Community

Services &

Governance Records

Finance

GM

Disaster

Recovery Team

Meeting Room

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APPENDIX J – EMERGENCY PACK

LOCATION OF EMERGENCY PACK

Condobolin HACC

Condobolin Library

General Manager

CONTENTS OF EMERGENCY PACK

Hard copies of

• Disaster Recovery Plan, Information Technology Disaster Recovery Plan (TBC) and Local Disaster Plan.

• List of staff names and contact details

• List of organisational mobile numbers

• Councillor contact details

• Copy of Templates ( including templates of printed forms specific to each Unit)

• List and location of Vital Records

• Two reams of Council Letterhead

• Box of envelopes

• Basic stationery items

• Shire Maps The emergency pack also contains a thumb drive with copies of the above documents saved

on it.

Both Emergency Packs must be collected and updated annually with the plan to ensure

contents are current and accurate (eg. Staff list, contact details, phone numbers, and

updated templates on thumb drives)

APPENDIX K –DISASTER PLAN

Lachlan Shire Councils Information Services Disaster Recovery & Business Continuity Plan

(Not included with this document)

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APPENDIX M – DISASTER RECOVERY TEAM AGENDA

1. Disaster report from initial site visit

2. Identification of affected departments

3. Determine operational team

4. Initial plan for operations during the first few days

• appointment of purchasing authority

• allocation of temporary work locations

• implementation of emergency contact numbers

• public notification (see Appendix B)

• implementation of equipment requirements

5. Schedule of staff meetings

6. Staff requirements