Disaster Planning and Your Security Team

October 19, 2017

Are You Prepared?

Presented by:

Rich CordivariVice President, Operations Support

Allied Universal

Brent O’BryanVice President of Training and Development

Allied Universal

Poll Question

Why Don’t Businesses Prepare for an Emergency?

FEMA – Preparedness in America Report

Perceived Barriers to Preparedness

FEMA – Preparedness in America Report

Building Block Approach

Security’s Role Includes

• Education• Drills• Technology• Coordination• Communication• Reviews and Updates• Training

Planning“It could never happen here”

Does Everyone Know “Who Does What?”

Planning• Vulnerability Surveys• Safe Shelter Options• Alternative Operations Centers• Written, Published Plans• Technology

- Streaming Video- Remote Alarm Monitoring- Offsite Security Personnel

• Earthquakes• Fires• HVAC system failure• Hurricanes• Floods• Terrorism• Structure collapse• Explosions• Bomb threats

• Civil disturbances• Nuclear incidents• HAZMAT release• Tornadoes• Heavy snow• Elevator failure• Power failure• Telecommunications failure• Medical emergencies

Some of the situations you have to plan for include:

Preparedness Measures

Security’s Goal in Your Building’s Emergency Plan:

Preparedness Measures

Life Safety

Security’s Goal in Your Building’s Emergency Plan:

Preparedness Measures

Property Protection

Security’s Goal in Your Building’s Emergency Plan:

Preparedness Measures

Occupant Confidence

Security’s Goal in Your Building’s Emergency Plan:

Preparedness Measures

Personal Emergency

Plans

EducationKeeping All Stakeholders Informed

Tenants, Guests and Staff

Education

Awareness Training Can Include• Alerts• Safety / Security Tip Sheets • Newsletters• Seminars / Workshops• Table Top Exercises• Mailers• Should include:

- Tenants- Guests - Visitors- Vendors

Refresher Training

Education

Poll QuestionHave You Ever Participated in a Disaster Planning Drill

at Your Place of Work?

DrillsBring Emergency Plans to Life

Must Include all Stakeholders

Drills

Drills Provide Opportunities

• Discover new issues

• Test knowledge

• Challenge teams and employees

• Identify leaders

Drills: Considerations

• The drill must be realistic• Utilize evacuation routes• Implement your communication plan• Test on what employees are trained for• Successful outcome

CommunicationReporting and Keeping People Informed

The best plan in the world won’t work unless everyone impacted knows about it – and their role in it!

• Employees

• Tenants

• Guests

• Vendors

• Police

• Fire

• EMS

Communication

Effective Communication• Progress of the emergency can be monitored• Progress of the emergency response can be monitored• Actions can be revised in response to changes in the situation• Occupants can be reassured that appropriate actions are

taking place

Consistency• Email, Internet• Building voice alarm system• Building emergency telephone system• Intercom• Dedicated phone lines• Walkie-talkies• Cell phones• Person to person• AM/FM radio

Technology• Alarms• Intercom System• Email Alerts / Blasts• Text Message Alerts• Voice Mail• Interactive Emergency Plans

Poll QuestionDoes Your Company Have an Outbound Mass

Communication System?

Reviews & UpdatesAnnual Reviews and Assessments

• Revise floor plans• Revise evacuation routes• Inspect fire extinguishers• Reassign emergency duties• Update contact lists• Update tenant lists• Restock emergency supplies• Consult with other emergency teams• Communicate, train and drill

Reviews and Updates

TrainingClassroom and Situational Training

Training and Exercises

Core Training Topics

• Emergency Response Procedures

• Critical Incident Response• Life Safety Awareness

Training Effectiveness

• Reviewed Regularly• Documented and Tracked• Life Safety Awareness

Training Considerations• Emergency Preparedness• Evacuation Procedures• Fire Safety• Customer Service• OSHA, HAZMAT, General Safety• Terrorism Awareness• Patrol Techniques• Access Control• Control Room / CCTV• First Aid / CPR / AED• Active Shooter• What else?

RecoveryRecovering and Restoring Operations

Disaster Recovery

• Rebuilding property• Re-employment• Repair of infrastructure• Reduce future risk• Implement new preparedness

measures

Poll Question

What Type of Disaster Scenario Keeps You Up At Night?

Are You Ready?Resources

• When the plan is developed

• When employee’s responsibilities change

• If the plan changes

• International Fire Code –Chapter 4

OSHA standard 29 CFR 1910.38

OSHA Requirements for Emergency Action Plans

Additional Training Resources

• World Health Organization (WHO)- who.int

• CDC National Institute for Occupational Safety and Health (CDC NIOSH)- cdc.gov/niosh

• Federal Emergency Management Agency (FEMA)- fema.gov

Questions?