Vol. 23 | Issue 1 Winter 2016

In recent months, Milwaukee Catholic Home has received recognition for excellence in many areas of its operations. Thanks to our dedicated staff, volunteers, and friends, we have received a five-star rating from

the Centers for Medicare and Medicaid, recognition in U.S. News and World Report as one of the best nursing homes in the country, and a flawless clinical survey from the State of Wisconsin.

In this issue of Focus, we will talk a little more about what excellence means at Milwaukee Catholic Home, the goals we’re setting, and the new initiatives we’re introducing to ensure that we continue to set and exceed the standards for senior care and services in southeastern Wisconsin.

Getting to know our neighborhood with John McGivern

John McGivern’s popular PBS series, Around the Corner, recently paid a visit to Milwaukee Catholic Home. MCH will be featured in the upcoming episode about Milwaukee’s East Side. We’ll be hosting a special premiere event rolling out the episode – see inside for details!2462 N. Prospect Avenue

Milwaukee, WI 53211

www.milwaukeecatholichome.org

5-Star Excellence at Milwaukee Catholic Home

2 | Milwaukee Catholic Home

In our Strategic Plan, rolled out in

2014, our Board of Directors and

leadership team here at Milwaukee

Catholic Home challenged ourselves

to pursue new goals and ways of

thinking in order to continue our

100-year tradition of excellence in

senior care.

The first of our four strategic goals

is an important one: “Develop a

culture of performance excellence to

drive organizational and individual

success.” It sounds simple, right?

But, as our team is well aware,

performance excellence involves the

commitment of every staff person,

volunteer and partner in each of our

service areas.

There are a number of systems,

methods, programs, and books that

offer organizations ways to achieve

performance excellence. One such

book is The Advantage, by Patrick

Lencioni, which our leadership

team will be studying this year in an

effort to increase the tools we use

to achieve and measure excellence

in many areas of our operations.

But excellence goes well beyond

what is measurable. This hit

home for me when I saw photos

from our new Intergenerational

Education Program, which was

carried out in partnership with

Catholic East Elementary School

this fall. We featured these

photos in our last issue, and you

probably noticed the smiles, the

excitement of hands-on learning,

the connections being made.

As important as the data we

collect will be in showing the value

of intergenerational programming,

it can never be the whole story.

The real story is told through the

relationships that were formed

between students and older

adults and the ways they were

able to learn from each other.

In this issue, we’re shining a

light on just a few of the ways

that Milwaukee Catholic Home

exhibits excellence, in our programs, financial and clinical

performance, collaborations, and

creative thinking. As friends of the

organization, we hope you will be

part of one or more of these great

initiatives. As ever, we are grateful

for your involvement and generosity.

David Fulcher, CEO

from the CEO...

BOARD OF DIRECTORS

PresidentMr. Michael Peer

Vice PresidentMr. David Weiss

President ElectMr. William E. Hughes

SecretarySr. Debra Sciano, SSND

TreasurerMr. David Laske

DirectorsMr. Patrick CannonMr. John M. CaryMs. Joan Feiereisen, AdjunctMr. Michael P. FormellaRev. Timothy Kitzke, EmeritusMs. Pamela KnackertMr. Gary D. MahkornMs. Romy McCarthy, AdjunctMs. Sarah Oberhofer, AdjunctMr. Jim ParksDr. Linda Ward, MD

Chief Executive OfficerMr. David Fulcher

Nursing Home AdministratorMr. Patrick Shaughnessy

FOCUS is published by Milwaukee Catholic Home, a continuing care retirement community and can also be viewed online at www.milwaukeecatholichome.org

If you would prefer to have your name removed from our mailing list, please email us at jrolfes@milwaukeecatholichome.org or call 414.224.9700

Editor: Therese Goodetgoode@milwaukeecatholichome.org

Milwaukee Catholic Home | 3

How do we measure excellence?An interview with Vice President of Clinical Integration Katie Grant

Katie Grant, Milwaukee Catholic Home’s Vice President of Clinical Integration, was brought on staff in 2015 to guide the implementation of our new electronic medical records system.  She will be spearheading efforts to develop new systems for QAPI (quality assurance and performance improvement).

What is your background and experience in health care?I am a bachelor’s prepared, registered nurse and have served in leadership positions for all 22 years of my nursing career.

What is your role at MCH and why was it created?My role was created to assist in the development of staff through support, training and improvement of operating systems and procedures. Part of my responsibility was to implement electronic medical records for MCH. I am also responsible for developing systems and processes around quality assurance and performance improvement (QAPI).

What is QAPI and why is it important at an organization like MCH?QAPI is important because it gives us the skills to solve problems and prevent their recurrence, allows us to seize opportunities to achieve new goals,

provides fulfillment for caregivers as they become active partners in performance improvement, and, above all, provides better care and improved quality of life for our residents.

How will we be working with other organizations in the future to benefit the senior community throughout Milwaukee? We are trying to develop partnerships with other faith-based facilities. We don’t have to recreate the wheel! We can partner together, share resources and learn from each other. ■

Annual meeting 2016

4 | Milwaukee Catholic Home

State of WI recognizes MCH for clinical excellenceWe are proud to announce that MCH has been recognized for its excellence in healthcare with a deficiency-free clinical survey from the State of Wisconsin. This rare achievement is a testament to the strength of our team and our ongoing commitment to the highest level of quality and to always making the needs of our residents our top priority. Congratulations and thank you to all of our staff for your hard work, dedication, and compassionate care for the older adults who call MCH home! ■

New partnership with Alverno supports residents’ unique wellness goalsThis spring semester, Milwaukee Catholic Home is welcoming a group of graduating nursing students in a new partnership with Alverno College.

Each visiting student is paired with a resident from either The Residence or Assisted Living to serve in the role of “nurse navigator.” In this role, the nursing student guides the resident through the often complicated world of geriatric healthcare, managing existing health challenges and identifying long-term wellness goals.

The philosophy of the Alverno College nursing program, which focuses on self-advocacy and whole-person wellness, is a perfect fit with Milwaukee Catholic Home’s focus on residents’ independence and ability to direct their own care.

The one-on-one relationship between nursing student and resident is an especially important part of the program. Each student will meet with his or her resident partner weekly for the entire semester, developing a deeper understanding of that person’s individual needs, barriers, and strengths.

“For the residents, the benefit is awareness of self-monitoring their health,” said Amy O’Connor, Director of Resident Life at Milwaukee Catholic Home. “They’ll bring up lots of things for the residents to think about on a more consistent basis to maintain a healthy lifestyle.” ■

The team of student nurse navigators from Alverno College

Milwaukee Catholic Home | 5

John McGivern to feature Milwaukee Catholic Home in Around the Corner(cont’d from page 1)

John McGivern, the well-known Milwaukee actor and comedian, paid MCH a visit a few months ago to film a segment for his PBS TV series Around the Corner. John, whose mother is a current resident of MCH, was a guest and entertainer at the closing celebration of our 100 Year Anniversary on October 1, 2015. John enjoyed spending some time on our campus and speaking to residents and staff about MCH’s history and presence on Milwaukee’s East Side.

The episode will air on PBS Thursday, March 24th at 7:00 pm on Channel 10.1, but friends of MCH have the opportunity for a special sneak preview event on Tuesday, March 22nd. All are invited to join us for cocktails at 6:00 pm, followed by a special screening of the episode at 7:00 pm and a question-and-answer session with John and his producer, Lois Maurer. RSVPs are required, as seating is limited. Please contact Anne Catalane at (414) 220-3250 or acatalane@milwaukeecatholichome.org. ■

MCH Trip to Poland 2017Milwaukee Catholic Home is planning another trip abroad! From May 16-28, 2017, friends of Milwaukee Catholic Home are invited to be part of the trip of a lifetime to Poland, followed by an optional three days in Prague. Fr. Tim Kitzke, Vicar General for Urban Ministry for the Archdiocese of Milwaukee, will be the chaplain on this pilgrimage and will offer daily Mass. Cities on the itinerary include Warsaw, Czestochowa, Zakopane, and Krakow.

MCH will be rolling out further details at a special event on Monday, April 11th. Cocktails and light appetizers will be served starting at 6:30 pm, with an informative talk on the history and culture of Poland by Dr. Tim Crain starting at 7:00 pm.

For pricing and additional information, please contact Anne Catalane at (414) 220-3250 or acatalane@milwaukeecatholichome.org. ■

John McGivern with his Milwaukee Catholic Home tour guides: Community Outreach Director Anne Catalane and John’s mother, resident Joan McGivern

Milwaukee Catholic Home gratefully acknowledges our generous benefactors. Gifts of cash, property, securities, bequests, and other gifts assist us in providing outstanding retirement and health care services for our residents. We encourage gifts in memory or honor of a loved one. We will be happy to notify the individual or family member of your generosity. To learn more about giving opportunities, please contact Caitlin Elftman at 414-220-3213.

Gifts from the heart

IN HONOR OF...

Mr. William T. Gaus• Mr. William J. Gaus

Miss Marie Hasenoehrl• Dr. Erika Voss

Ms. Elaine Houlihan• Mr. Robert Houlihan

Mr. William M. Jermain Jr.• William M. Jermain III

Fr. Timothy Kitzke• Ms. Joanne Conrad

MCH Residents and Staff• Mr. and Mrs. Matthew J. Linn

Mrs. Jeanne B. Normoyle• Mrs. Susan Stinson

IN MEMORY OF...

Miss Jane Archibald• Mr. Warren Benton Meeks

Mr. Robert Ruffin Barrow• Mrs. Barbara Barrow

Mr. and Mrs. Franz Bidinger• Mr. and Mrs. Rollin D. Weary

Mrs. Mary Byrne• Ms. Lisa Dinkelman• Ms. Catherine Miller• Ms. Barbara Berg• Mr. and Mrs. Don Dinkelman• Dr. Paula Hale-Braunstein• Ms. Lori Rieth and Ms. Wendy

Katulke• Mr. Michael Mulcahy

Mr. Herman Buechel• Ms. Antoinette R. Buechel

Mr. Fred Charles• Mr. and Prof. Louis Maris• Mr. and Mrs. Robert P. Probst

Mr. George Colburn• Mr. and Mrs. Charles P. Colburn

Mrs. Eileen Dierberger• Dr. and Mrs. Thomas Bunch

Mrs. H.J. Farrell• Mr. and Mrs. William M.

Jermain, Jr.

Mrs. Delores M. Formella• Mr. Michael P. Formella

Mr. James Ghiardi• Ms. Kathleen Blair• Mr. and Mrs. James J. Callan• Mrs. Florence Drewek• Ms. Gretchen Fairweather• Ms. Maureen Fenno• Mr. Charles W. Foran• Ms. Joan Gucciardi• Ms. Kathleen Hubing• Mrs. Joan Larscheid• Mrs. and Mrs. Robert Liddle• Mr. and Mrs. Matthew Linn• Mr. and Mrs. Robert Maccani• Mrs. Mary McCabe• Ms. Maxine Plewa• Mr. and Mrs. Carlos Simpson• Mr. and Mrs. David Styer• Mr. Jim Wudi

Ms. Miriam and Ms. Edith Glocke• Ms. Lora L. Hildebrandt

Mr. Steven Grassl• Mrs. Liselott Grassl

Mrs. Victoria Greif• Mrs. Carol Greif-Schuele

Ms. Maddie Hansen• Ms. Mary Anne Emond

Mrs. Josephine Honzik• Miss Marie C. Hasenoehrl• Mr. Jim Wudi

Mr. and Mrs. Thomas Hutchinson• Ms. Ruth Hutchinson

Mr. William Jahn• Mrs. Carolyn M. Jahn

Mrs. Marcella Knight• Ms. Diane M. Knight

Mrs. Mary Pat Kochanski• Ms. Loretta Coughlin

Mr. and Mrs. Bob Larkin• Mr. and Mrs. John Hickey

Mr. Richard Leslie• Mr. and Mrs. Thomas Duffy• Mrs. Carol Hauer• Mr. and Mrs. Dean Paul• Ms. Julia Watson

Mr. Joe Larscheid• Mrs. Rosalie Steiner

Mr. John McDonald• Mrs. Ann F. Helfer• Ms. Sarah Oberhofer

Mrs. Dorothy McGuire• Mr. and Mrs. Dennis McGuire

Ms. Helen McKennan• Mr. and Mrs. Daniel Fromm

Mrs. Bernice McLaughlin and Mrs. Gertrude Mulaney

• Mrs. Kathleen Mulaney

Ms. Clarinda “Lindy” Mischler• Ms. Susan Mischler

Edith Mishefski• Ms. Judy Sarsfield

Mrs. Shirley Moyer• Mr. and Mrs. James Bieser• Ms. Jean M. Gatton• Mr. and Mrs. Michael Karolewicz• Mr. and Mrs. Joseph Kerschner• Mr. and Mrs. Michael Laeuger• Mr. Edwin Miklas• Mr. and Mrs. Douglas

Nettesheim• Mr. and Mrs. Daryl Olszewski

• Mr. and Mrs. Jose Reyes• Mr. David Sabinash• Mr. and Mrs. James Schubilske• Ms. Kathleen Smith• Mr. and Mrs. John Topczewski

Mr. Robert Ninneman, Sr.• Mrs. Therese Ninneman

Mr. Don Normoyle, Ms. Nancy Stover and Ms. Annie Stover

• Mrs. Jeanne B. Normoyle

Mrs. Mary O’Neil• Mr. Edward F. Kelly

Ms. Cynthia Ogburn• Miss Mildred A. Setright

Mr. and Mrs. John Owens• Ms. Karen Owens• Mr. Glenn Price• Mrs. Maribeth Price

Mr. Gregory Raab• Ms. Kathleen Raab

Dr. Robert R. Rice & Miss Evelyn M. Rice

• Mrs. Patricia Rice

Mr. John F. Savage• Mr. and Mrs. Ronald M.

Schwertfeger

Ms. Eileen Schmidt• Ms. Julianne Ardellini• Ms. Judith Lohmann

Mrs. Marion H. Schmitz• Mr. Steve J. Schmitz

Mrs. Meg Schumaker and Mrs. Gerry Conway

• Mr. and Mrs. Richard Schumaker

Mrs. Harriet Linehan Skogstrom• Mr. and Mrs. John Coffey

Ms. Alice Jane Sokol• Ms. Florence Banaszak

6 | Milwaukee Catholic Home

The following gifts were received between October 1, 2015 and January 31, 2016

Mrs. Luciana Romani Schwoch• Mr. A. Darrell Schwoch

Mr. Frank Schwoegler• Mrs. Margaret Schwoegler

Dr. Robert E. Steiner• Mrs. Rosalie Steiner

Mr. Christian Steinmetz• Mrs. Rosalie Steiner

Mrs. Dorothy Vallier• Mr. W. Biff Kummer

Mrs. Lynn Van Vleet• Mr. and Mrs. Paul Waldo

Mr. Joseph A. White• Mrs. Lillian R. White

Mrs. Jane Williams• Mr. and Mrs. Robert P. Brenk• Mr. and Mrs. Steven A. Hoelter• Ms. Francine Micklus

ASTOR ROOM RENOVATIONS• Mrs. Rohini Desai

BENEVOLENT CARE FUND• Anonymous• Mr. Michael Faber and Mrs.

Chriss Laemmar Faber• Mrs. Trudy Klapperich• Mr. and Mrs. Robert A. Regner• Mr. and Mrs. Charles Salamun• Mrs. Rosalie Steiner

CHAPLAINCY ENDOWMENT• Anonymous

ST. ANNE AND ST. JOACHIM CHAPELS RESTORATION FUND

• Mr. and Mrs. Thomas Anderson• Mrs. Janet M. Carter• Mr. Patrick Feerick• Mr. William Feerick• Greater Milwaukee Foundation• Mr. and Mrs. Charles Salamun• Mrs. Marjorie Steinmetz• Mr. Jim Wudi

CLARE GARDENS• Dr. Sue Ewens• Mr. and Mrs. Jack Fulcher

CORPORATE DUES-2015• Mr. and Mrs. Val Anderson• Mr. and Mrs. Thomas C.

Anderson• Mrs. Dolores Barber• Mr. and Mrs. Ray L. Beauchamp• Mr. and Mrs. John L. Beck• Mr. and Mrs. Martin J. Biller• Mrs. Joan K. Brenk• Mrs. Janet M. Carter• Dr. and Mrs. Daniel Collins• Fr. James E. Connell• Mr. Leo Crivello• Mrs. Martha R. Doody• Dr. Sue Ewens

• Mr. Bernard A. Flatley• Mr. Charles W. Foran• Mr. and Mrs. David Fulcher• Mr. and Mrs. James E. Haines• Mrs. Ann F. Helfer• Mr. and Mrs. Stephen Helfer• Ms. Elaine Houlihan• Mr. and Mrs. William Hughes• Mrs. Carolyn M. Jahn• Mr. Edward F. Kelly• Mr. Robert B. Kliesmet• Mrs. Delores M. Kloth• Ms. Pamela Knackert• Mr. and Mrs. Matthew J. Linn• Dr. and Mrs. Robert F. Madden• Mr. and Mrs. Gary Mahkorn• Mrs. Grace Millen• Mrs. William Moser• Mrs. Therese Ninneman• Mrs. Jeanne B. Normoyle• Ms. Sarah Oberhofer• Mr. and Mrs. James Parks• Judge and Mrs. V. Robert Payant• Mr. and Mrs. Michael Peer• Mrs. Joan K. Pierce• Ms. Julie A. Rolfes• Mr. A. Darrell Schwoch• Sr. Debra M. Sciano, SSND• Ms. Mildred A. Setright• Mr. William J. Shaw• Mr. and Mrs. Harry L. Shiparski• Mr. David Springob• Mrs. Rosalie Steiner• Ms. Hilde Szarkowitz• Mr. David Weiss• Mrs. Mary Whalen• Mr. and Mrs. Bruno Wolff

CORPORATE DUES-2016• Mr. Michael K. Benton• Mr. and Mrs. Joseph Cardinale• Mr. and Mrs. Robert Darling• Mr. Michael P. Formella• Mr. and Mrs. Greg Hicks• Rev. Timothy Kitzke• Ms. Pamela Knackert• Mr. and Mrs. Matthew J. Linn• Mr. and Mrs. Michael Peer• Mr. and Mrs. John S. Revitte• Ms. Mildred A. Setright• Mr. Jim Wudi

COURTYARD RESTORATION FUND• Anonymous

FALL APPEAL FUND• Mrs. Beth Balgeman• Mr. James T. Barry Jr.• Mr. and Mrs. John L. Beck• Dr. and Mrs. Thomas Bunch• Mr. and Mrs. Patrick M. Cannon• Mrs. Mary Cherniack• Mr. and Mrs. Gerald E. Connolly• Mr. Robert L. Connors• Mrs. Wladyslawa Dziewanwska• Mr. and Mrs. Harry W. Ebmeier• Mr. Guy Engelhardt• Mr. Bernard A. Flatley• Mr. and Mrs. Daniel Fromm• Mr. James D. Ghiardi• Dr. Michael Goss

• Mrs. Lislott Grassl• Greater Milwaukee Foundation• Ms. Lora L. Hildebrandt• Mr. and Mrs. James Hoch• Mr. William Holmes• Mr. and Mrs. Kevin J. Howley• Rev. Timothy Kitzke• Mrs. Delores M. Kloth• Ms. Jill Matt• Mr. and Mrs. Jerry Nabak• Mr. and Mrs. Paul W. Noelke• Mr. and Mrs. Michael Peer• Mr. Paul Quick• Mr. and Mrs. Miroslaw Rogalski• Mr. and Mrs. Thomas R. Savage• Mr. and Mrs. Gerald Schlosser• Ms. Sandra Schroeder• Mr. and Mrs. Larry Servin• Mr. Jim Wudi

FINE ARTS FUND• Mr. David A. Buechel• Fr. James Gannon, OFM• Ms. Jennifer Lackner• Ms. Sally McBride• Mrs. Rosalie Steiner• Mr. Jim Wudi

HEALTH CENTER SPECIAL CARE UNIT FUND

• Mrs. Delores M. Kloth

LIBRARY FUND• Anonymous

PASTORAL FUND• Mrs. Mary Dupuis• Mrs. Ann F. Helfer• Mrs. Rosalie Steiner

RECOMMITMENT TO THE COMMUNITY FUND

• Anonymous• Mr. and Mrs. Ray L.

Beauchamp• Mrs. Willie Crawford• Mr. Leo Crivello• Mr. Patrick Feerick• Mr. William Feerick• Mr. Bernard A. Flatley• Mr. and Mrs. James E. Haines• Miss Marie C. Hasenoehrl

• Mrs. Carolyn M. Jahn• Mr. and Mrs. William Jermain, Jr.• Mrs. Trudy Klapperich• Judge and Mrs. V. Robert Payant• Mrs. Rosemary Roessler• Mrs. Rosalie Steiner• Mrs. Marjorie Steinmetz• Urban Foot Care PC

RESIDENCE PATIO IMPROVEMENTS

• Ms. Jill Matt

UNRESTRICTED• Mr. Richard T. A’Hearn• Anonymous• Ms. Anne Catalane• Catalyst Foundation• Clare M. Peters Charitable Trust• Ms. Shirley Dentinger• Ms. Rhena Grazier• Miss Marie C. Hasenoehrl• Mrs. Delores M. Kloth• Rose A. Monaghan Family Trust• Mr. Paul Moyer• Mr. Andrew M. Paretti Jr.• Mr. and Mrs. James Parks• Mr. and Mrs. Randy Pavlick• Mr. and Mrs. James H.

Podewils• Mr. and Mrs. Edward A.

Segebrecht• Mrs. Nancy Smetek• Mr. David Springob• Ms. Diane T. Wright• Mr. Jim Wudi

Milwaukee Catholic Home sincerely appreciates your gifts. Every effort is made to acknowledge all donors correctly. If your name was omitted or listed incorrectly, please accept our apologies and call Caitlin Elftman at 414-220-3213 so we can correct our records.

Milwaukee Catholic Home | 7

2462 N. Prospect Avenue · Milwaukee, WI 53211414.224.9700

milwaukeecatholichome.org

save the dateSPRING INTO WELLNESS HEALTH FAIRThursday, March 24th, 10:00am - 3:00pm

2462 N. Prospect Ave, The Astor RoomJoin us for our annual health fair. Enjoy free health screenings, vendors, healthy snacks, door prizes, and more! Contact Linda Cardinale (414) 220-3216 or lcardinale@milwaukeecatholichome.org.

“BE KIND TO YOUR MOTHER EARTH” INTERGENERATIONAL PLAYThursday, April 21st, 1:30pm

2462 N. Prospect Ave, The Astor RoomThis special intergenerational theatre production in honor of Earth Day will be performed by residents of MCH and students of Maryland Avenue School.

CAMPUS ST. PATRICK’S DAY CELEBRATIONS:

TRINITY IRISH DANCERSThursday, March 17, 2:30pm: Health and Rehabilitation Center2330 N. Prospect Ave, 3rd Floor Multipurpose RoomThursday, March 17, 3:15pm: The Residence2462 N. Prospect Ave, The Astor Room

ST. PATRICK’S DAY PARTYThursday, March 17, 4:30pm

2462 N. Prospect Ave, The Astor RoomFeaturing the Greater Milwaukee Fire and Police Pipes and Drums Corps.

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NONPROFIT ORG US POSTAGE

PAIDMILWAUKEE, WIPERMIT # 4573