STEPHANIE V. TAYLOR, B.S., M.P.S., LSS

Fayetteville, GA 30214 678-665-8366

Email: stephvtaylor@att.net Linked In: www.linkedin.com/pub/stephanie-taylor

GOAL To provide strategic direction and leadership to a healthcare organization that results in improved patient and provider engagement and satisfaction while delivering service and operational excellence.

CORE COMPETENCIES

Patient and Family Experience

Patient Advocacy

Patient/ Provider /Employee Engagement & Satisfaction

Diversity and Inclusion Expertise

Training and Development

Process Improvement

EMPLOYMENT HISTORY

WELLSTAR HEALTH SYSTEM 7/2006 - 1/2015 WellStar Health System is a not-for-profit system consisting of 5 hospitals, 7 urgent care centers, 16 imaging centers, 1 skilled nursing facility, 2 inpatient hospices, 1 adult congregate living facility and more than 500 providers and employs a team of over 12,000 employees. Director, Cultural Competency, (3/2007 – 1/2015) Directed and implemented WellStar’s cultural competency business strategy including providing system-wide leadership that supported optimizing patient experience and employee satisfaction in support of WellStar’s vision, mission and credo.

Established Interpretation and Translation services to support all WellStar facilities, affiliated physician practices and ancillary services to enhance patient-provider communication including developing system-wide policies and procedures for accessing, utilizing and documenting services.

Collaborated with Chief Nursing Executive, physician leaders and discharge call center leader to address patient complaints and to identify ongoing employee training needs.

Conducted system-wide development and training to ensure that organizational practices aligned with national Culturally and Linguistically Appropriate Services (CLAS) Standards and Joint Commission standards for advancing effective communication, cultural competence and patient and family-centered care.

Established WellStar’s first Diversity Forum, Cultural Connections Newsletter, Cultural Diplomat Program and other multi-cultural patient and provider education, tools and programs.

Secured external funding in excess of $200K to train bilingual team members to serve as medical interpreters, cultural brokers and patient advocates to impact patient experience and employee engagement.

Implemented patient rounding to facilitate open communication with patients and their families and to identify opportunities for service enhancement and recovery.

Hired, trained and coached a team of seven employees including driving the team’s engagement scores to top quartile, as measured by Gallup engagement survey.

Facilitated system- wide improvement initiatives to save the organization in excess of $270K over a three-year period.

Initiated and sustained relationships with diverse community partners to better respond to employee and patient needs.

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Director, Special Projects, (7/2006 – 3/2007) Interim Director, Managed Care - Managed the relationships of several commercial and government managed care contracts including handling service agreements. Ensured contract compliance, revenue maximization and implementation of timely cost-of-living adjustments.

Collaborated with system leaders to negotiate managed care contract language that maximized revenue and improved operational efficiencies. Implemented changes through contract amendments and renewal negotiations and provided ongoing audit of payor fee schedules. Managed payor relationships.

GEORGIA DEPARTMENT OF COMMUNITY HEALTH (DCH)/DIVISION OF HEALTH PLANNING The DCH/ Division of Health Planning administers Georgia's Certificate of Need (CON) program, including collecting health care data and developing statewide rules and policies that govern the establishment, expansion and closure of health care services and facilities. Senior Health Systems Analyst 9/1993 - 7/2006 Collaborated with senior healthcare executives, providers, legislators and healthcare organizations to plan for the health care needs of the citizens of the state.

Managed and facilitated the work of the Commission on the Efficacy of the CON Program and the Health Strategies Council, statutory bodies established by the Governor of the State of Georgia.

Presented research, data and analysis to allow departmental leadership to make informed decisions that resulted in programmatic and regulatory review improvements that benchmark best practices.

Refined and authored several comprehensive health planning and regulatory review documents of Georgia’s State Health Plan and ensured that they reflected the vision and goals of the DCH.

Facilitated the statewide policy development and implementation of Georgia’s Certificate of Need (CON) program to link service and facility regulatory activities to statutory mission.

Served as chief liaison to a wide range of internal and external customers and provided supervision, coaching, training, and mentoring to the department’s professional, administrative and support staff.

COBB COUNTY BOARD OF HEALTH/EARLY INTERVENTION PROGRAM, GEORGIA The Early Intervention Program is an integrated system of services for infants and toddlers, birth to 3 years, with special needs. It provides early identification and screening of children with developmental

delays and chronic health conditions in order to improve their developmental potential. Consultant 2/1993 - 8/1993 Provided technical assistance and support to 19 health district field personnel in an early intervention system for infants and toddlers with disabilities and their families.

Established a workgroup that developed and implemented a quality assurance process to support the program.

Streamlined financial and data reporting systems which resulted in a more efficient process to meet annual federal and state reporting requirements.

Supervised and monitored the development of each health district's expenditure reports to ensure consistency in financial performance and reporting.

CABRINI MEDICAL CENTER/PLANNING & COMMUNITY RELATIONS, N.Y., NY Cabrini Medical Center is a 493-bed community based teaching hospital with more than 1,700 employees and 850 physicians. It is sponsored by the Missionary Sisters of the Sacred Heart and is affiliated with Stuyvesant Polyclinic, a freestanding diagnostic and treatment center and St. Cabrini Nursing Home, a 200-bed long-term care facility. (Hospital closed in 2008).

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Coordinator 1/1987 - 9/1992 Provided organizational leadership for the programming and operation of the health education center.

Led the planning process during implementation of the information system for the medical center including training of clinical, professional and administrative staff.

Managed the medical center's physician referral service, which resulted in a 45% increase in referrals to hospital-affiliated physicians and a 25% increase in utilization of hospital services over a two-year period.

Planned and coordinated annual health screenings which resulted in participation of over 5,000 community members and more than five percent increase in referrals each year.

Secured more than 100 local speaking engagements for members of the medical staff

Trained medical and ancillary staff during onboarding. Supervised a team of six volunteers and two student interns.

EDUCATION

Lean Six Sigma, Yellow Belt Certificate, 2014 Master of Professional Studies, (M.P.S.), Health Services Administration/Hospital Administration New School for Social Research, N.Y, New York, 1990 Bachelor of Science, (B.S.), Health Science Hunter College, City University of New York, New York, 1984

PROFESSIONAL & COMMUNITY ACTIVITIES

Georgia Association of Healthcare Executives (GAHE), 2008 - Present

Program Committee, 1/2015-Present Fayette CARE Clinic, Volunteer, 2/2015-Present Southwest Christian Hospice and Hope House Volunteer, 1997-Present Health Equity Leadership & Exchange Network (HELEN), 11/2014-Present Atlanta Diversity Managers Affinity Group, Board Member, 9/2010-12/2012