Director of Information Technology · Network, VPN, Wireless Configuration and Troubleshooting...
Transcript of Director of Information Technology · Network, VPN, Wireless Configuration and Troubleshooting...
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Carl H. Lindner College of Business
Shannon FunkDirector of Information Technology
Information Technology OverviewAutumn 2013
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LCB IT Team
• Shannon Funk – Director of Information Technology– [email protected], 556-3605
• Andrew Becker – Information Technology Analyst –Servers and Support– [email protected], 556-7150
• Mike Hittle – Asst. Director of DL - AV and DL support– [email protected], 556-6446
• Jim Pross – Information Technology Analyst – Labs and Support– [email protected], 556-7160
• Dave Starke – Application Analyst – Application and Web development– [email protected], 556-3631
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UCit or LCB IT?
• UCit– http://ucit.uc.edu or
http://www.uc.edu/ucit/facstaff.html– 513-556-4357 (556-HELP)
• LCB IT– http://business.uc.edu/technology– 513-556-7159
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UCit vs. LCB IT, cont.UCit LCB IT
General Support of UC based resources Specialized Support of LCB resources
Network, VPN, Wireless Configuration and Troubleshooting
Email and Lync Configuration and Troubleshooting
Software - general UC licensed Software – specialized
UCfilespace and UC Content Management System – personal web space/storage and UC
LCB Web – training, profiles, Digital Measures
Personal Computer Support and Mobile Device(s)
UC-owned Computer Support and Mobile Device(s)
Blackboard and OneStop Printing – lab, floor, personal and mobile
FTRC - Faculty Technology Resources Center
LCB Lab or Virtual Software Requests
CET&L - Center for the Enhancement of Teaching & Learning
Terminal Servers and Virtual Apps/Desktops
Technology Procurement Assistance and Recommendations
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LCB Service Desk
Location: LAB 211APhone Number: (513) 556-7159E-mail Address: [email protected] Feature: Automated Ticket CreationHours of Operation:
Monday – Thursday 7:00am – 10:00pm
Friday 7:00am – 5:00pm
Saturday 7:00am – 5:00pm
Sunday 12:00pm – 10:00pm
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Technology Procurement
• Purchase of computers must be completed by floor coordinators but IT informed minimum– Assist with selection of hardware, software and
accessories
• Dell and Apple are the standard vendors for PCs
• Strongly recommend back-up device to prevent data loss
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Software Purchases
Faculty Software Purchases• UC Bookstore in TUC
McAfee Antivirus Software• Available for FREE from the UCIT website:
http://www.uc.edu/ucit/ware/software.html
Microsoft Software Adobe Software Statistical Software
Windows 7/8.1 Adobe Acrobat SPSS Office 2013 64/32 bit MathWorks MatLab SAS
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Lab and Classroom Software
• Instructors can request software to be delivered to the students in the labs, classrooms or virtually– Virtual delivery may be done through the University Virtual
Desktop Infrastructure (VDI) if licensing allows– Request(s) must be in by at least one month prior to the end of
the preceding semester– Licensing, contracts and payment of software will need to be
negotiated well in advance, to be done by requesting instructor– Other than MS Office, Acrobat Reader and a multimedia player,
please do not assume that the software is in the labs– Please send requests to [email protected]– Listing of existing software is located at
http://business.uc.edu/technology/services/software.html
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Wireless on campus?
UC Wireless Network: Securewireless
For assistance setting up wireless on your laptop:• Download and run this executable (must be on the UC
Network): http://tinyurl.com/UCWireless• Call the LCB Helpdesk: 556-7159• Call the UCIT Helpdesk: 556-HELP• Download the instructions from the UCIT website:
– UC Wireless• 100% coverage on campus
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SSLVPN
• Authorized users have access to private or restricted services on the UC Network from off-campus locations
• http://sslvpn.uc.edu
• SSLVPN can be used with any ISP – Department file servers– Remote Access to your computer located in Lindner– UC Library Resources– UCFileSpace
• Not necessary for checking e-mail
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UC E-mail
• Provided by UCit, MS Exchange (10GB)– http://ucmail.uc.edu
• All official correspondence from the College and the University will be sent solely to your UC account
• Redirect capability– Use IE– Using any POP3/IMAP4 client
• Outlook• SmartPhone
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MS LyncInstant Messaging and Conferencing for
Faculty & Staff
• Instant Messaging through a centralized service with Global Address List integration
• Presence Indicator for real-time status information about your Contacts
• Audio/Video Calling between two or more Lync users
• Conferencing with people inside *or* outside the University, with a web-based client for participants who don’t normally use Lync
• Integration with Microsoft Office and SharePoint
• Mobile access on Windows Mobile, Android, and iPhone/iPad devices
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Blackboard
• UC’s online course management system– http://blackboard.uc.edu
• Class material is made available online• Online grade book• Online quizzes• Online meeting capability via chat rooms• Blackboard training is offered regularly by the library
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The LCB Information Technology Department Now recording and publishing all classroom lectures!
• Leverages Apple’s Podcast Producer software• Available through Instructor’s Portal on UCFilespace• Information emailed to Instructor each term by Mike
Hittle• Usage varies from Instructor to Instructor
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LCB Virtual Labs
• What are Virtual Labs?• Processing Power of the Server• Datacenter Reliability • LCB Managed Environment where you can provide access to
software to the students from virtually anywhere• Uses industry leader VMware
• Download the client to https://ucvlabs.uc.edu/• SPSS• SAP• @Risk• Oracle• Office 2010• Expression Web
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LCB Network Storage
• Departmental Drives– Typically notated by H:\
• May have additional network shares if you belong to multiple groups
– Shared resource amongst your department that all can view
• Personal Drive– Notated as your I:\– Only you and LCB IT have access to these files
• These resources are backed up nightly and are located on a secure server
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UC FileSpace
http://ucfilespace.uc.edu/Create a FREE personal website
Each faculty/staff/student is granted 1GB of storage.
Add a MySQL database to your website.
Sites should be consistent with UC Branding Guidelines
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LCB Web Site
• Uses Adobe’s CQ5 Web Content Management System (WCM)
• Content is maintained by areas but approved via the LCB Web Team
• Development of specialized needs/components are done typically in-house
• Training and accounts are performed upon request
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Digital Measures
• LCB uses Digital Measure’s Activity Insight• Used for AACSB accreditation• LCB web site profiles are derived from this information• Initial content is uploaded by faculty member
– Course information is centrally populated• Can be accessed via the LCB web portal or
http://business.uc.edu/DM
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Course Evaluations
• UC utilizes CoursEval• Course Evaluations are completed twice per term
– Standard College selected questions– Tips and guidelines are located at
http://business.uc.edu/college-resources/course-eval.html
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Classroom Technology
• All rooms are equipped with the following:– Projectors, PCs, document cameras, laptop hookups,
speakers and wireless pointers, DVD players, recording capabilities, PRS systems and AMX control panels
– Select rooms have videoconferencing, repeater screens, vanity monitors, SMARTboards, whiteboards, microphones, electric on the desks
• Assistance and training for all can be completed by appointment via a Helpdesk request
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Mobile Printing
• Print from any mobile device to the lab printers in Lindner Hall
• http://business.uc.edu/webprint– Color printing is .35/page– Black & White is .07/page
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Lynda.Com
• Lynda.com is a UC licensed online video-training library– 1,400 software, career development, and technology
training titles– Access from anywhere using an internet browser and
your UC login credentials– Led by industry leaders and experts– Can be used by faculty, staff and students
• http://www.uc.edu/ucit/learningtechnologies/lynda.html
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Information Security
• Password Service– http://www.uc.edu/infosec/password/psshelp.html
• Data security is imperative– http://www.uc.edu/infosec/policies.html
– Free encryption software is available– http://www.uc.edu/infosec/tools_software.html
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Please Don’t…
• Request support without putting in a ticket• Purchase a computer without contacting us• Setup and run a server in your office• Install any sort of peer-to-peer applications• Request software without sufficient notice of the
need and don’t forget test thoroughly in labs and classrooms
• Use 3rd party data storage for UC (student information or research data)
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How to contact us?
Set up a more personalized IT training and overview
• Email: [email protected]
• http://business.uc.edu/technology
• Phone: 513-556-7159 or 513-556-HELP
• Location: 211A – College of Business, Lindner Hall
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Questions?