Directed Innovation for Innova-CON
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Transcript of Directed Innovation for Innova-CON
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Directed Innovation MethodsInsights to Ideation to Implementation
Maria B. ThompsonGlobal Innovation Framework FacilitatorLinkedIn: linkedin.com/in/mariabthompson“Imagination plus Innovation equals Realization.”
1
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
HISTORY
Advanced Inventing– Ad hoc brainstorming by
project teams– Infrequent Patent attorney
participation– Direct to patent filings
2
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
TECHNIQUES TO THINK CREATIVELY
3
HISTORY
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Strategic Portfolio Development– Focused on generating solutions & patents from new
promising technology– TRiZ used rarely to identify conflicts & tradeoffs in new
technology– Attorney = scribe– SME = facilitator (sometimes)– Project &/or technology team participation– Participants vote on ideas to patent
4
HISTORY
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Directed Innovation− Agnostic facilitator− Provocation/Question Banking– Diverse & cross-functional team– Innovators = scribes– Balanced left brain vs. right brain activities– Idea Sheets & Competition– Post-its –> Problem Storming– Chocolate, Cinnamon, Peppermint– Concept Evaluation by SMEs & Patent Attorney– Inventor Mentors– Prior Art searching/ Patcomm review
5
HISTORY
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
INCREMENTAL VS. FORWARD LOOKING INNOVATION
InsightArchitecture of problem – The activity of organising the full set of clues into a unique explanatory perspective•Define system•Understand dynamics & principles•Redefine problem space
ImaginationArchitecture of Solution – To grasp the essential & disregard the incidental•Systems design•Constructing new ideas•Prototyping & iteration•Mindful of all the criteria•The elegant solution
Problem Discovery•Perception•Inquiry•Data Collection•Analysis & synthesis•Hypothesis
Problem Solution•Refine•Test•Finalise•Implement•Production & delivery
Abstract
Concrete
Kn
ow
ing
Mak
ing
10%
10X
6
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
"The mere formulation of a problem is far more often essential than its solution, which may be merely a matter of mathematical or experimental skill. To raise new questions, new possibilities, to regard old problems from a new angle requires creative imagination and marks real advances in science."
Albert Einstein
7
~ Albert Einstein
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.8
INSIGHT = CONTRADICTION
A situation when an improvement of one attribute- Yof a system leads to the deterioration of another attribute- X
Parameter Y Parameter X
System or SolutionHow to get
both X and Y
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.9
FROM OBSERVATIONS TO INSIGHTS / CONTRADICTIONS
1. You observe a stressful situation or problematic task.2. You or the customer identifies a need or a potential fix
or a process improvement.3. Write it down: “We want to change or improve
__________.”4. Now, identify at least one of the obstacles to doing
that – from your observations or interviews.5. Write that down: “If we do what we want, then _______
becomes a problem (listen for ALL the “buts”)6. Rewrite the contradiction with an inventor’s mindset:
“We want both ______ AND _______”7. Now don’t dismiss it! Park on it! Ponder it! With
Provocation8. DI => Find a solution that “resolves the
contradiction.”
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
DIRECTED INNOVATION WORKFLOW
1
• Obtain Senior Management Sponsorship
2• Select Experienced DI
Facilitator
3• Identify High-Value
Problem of the Future
4• Conduct Problem
Storming/Provocation
5• Generate Question Bank
6• Select ~20 diverse
participants
7
• Use Question Bank to Ideate in pairs in one room
• Allocate minimum of 15 minutes/big question
8• Combine, evaluate, eliminate, distribute
Idea Sheets
9• Generate metrics, mentor innovators, track
ideas to closure
2/11/2015 10
10
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
1
• Obtain Senior Management Sponsorship
2• Select Experienced DI
Facilitator
3• Identify High-Value
Problem of the Future
4• Conduct Problem
Storming/Provocation
5• Generate Question Bank
6• Select ~20 diverse
participants
7
• Use Question Bank to Ideate in pairs in one room
• Allocate minimum of 15 minutes/big question
8• Combine, evaluate, eliminate, distribute
Idea Sheets
9• Generate metrics, mentor innovators, track
ideas to closure
2/11/2015 11
Directed Innovation Workflow
11
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.12
• What did you learn? • What tasks went well?• What tasks didn't go well?• What did you/customer like/enjoy about the experience?• What did you/customer/user not like/enjoy?• What were you/user unsure of?• What were the main challenges?• What was non-intuitive?• What was different than you expected?• What are all the different feelings you/user experienced?• What similarities or differences did you observe with other experiences you have had?
OBSERVATION DISCUSSION GUIDE
OPEN-ENDED QUESTIONS to ID High-Value Problem
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.13
OBSERVATION DISCUSSION GUIDE
OPEN-ENDED QUESTIONS•What is the worst thing that has gone wrong with this part of the process/task?•What triggers your need for this capability in your work?
•What are your decision criteria for deciding with whom you will work?•If you could have the ideally performing product, what would it look, feel, smell, taste, sound like?•How might you personally benefit from this ideal product?•What are all the ways you use xyz product to complete tasks?•Help me understand what you just did… instead of WHY questions.•Could you give me an example…?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.14
FROM OBSERVATIONS TO INSIGHTS / CONTRADICTIONS
1. You observe a stressful situation or problematic task.2. You or the customer identifies a need or a potential fix
or a process improvement.
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
IDENTIFYING CONTRADICTIONS DURING OBSERVATIONS…
User likes/wants… but NOT… constraint, limitation style Convenience / efficiency
15
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR. 16
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.17
FROM OBSERVATIONS TO INSIGHTS / CONTRADICTIONS
1. You observe a stressful situation or problematic task.2. You or the customer identifies a need or a potential fix
or a process improvement.
3. Write it down: “We want more closet space.”4. Now, identify at least one of the obstacles to doing
that – from your observations or interviews.5. Write that down: “If we only keep one purse, we
give up style and color-coordination.”6. Rewrite the contradiction with an inventor’s mindset:
“We want BOTH matching purses AND plenty of storage space.”
7. Now don’t dismiss it! Park on it! Ponder it! With Provocation
8. DI => Find a solution that “resolves the contradiction.”
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
PROBLEM STORMING
18
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR. 19
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limita
tion, c
onstraint,
assum
ption
Limita
tion, c
onstraint,
assumptio
n
Limita
tion, c
onstraint,
assum
ption
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
1. Problem: How might we maintain style AND only have one purse?
Limita
tion, c
onstraint,
assum
ption
20
Constraints, Limitations, Assumptions about ROLE, JOB TO BE DONE, TASK (all the BUTS)
Constraints, Limitations, Assumptions about OTHERS (upstream or downstream), TECHNOLOGY (all the BUTS)
PROVOCATION
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Assumption Storming Question Bank
Who, what, where, when, why, how, how much - exploration to support surfacing a comprehensive set of #2’s ( limitations, constraints, and assumptions) that prevent us from achieving our #1 ( goal or ideal solution to a problem) right NOW. Categories the facilitator uses with 2-3 SMEs from Observation domain to elicit #2’s in Provocation (planning DI Ideation sessions)
I. WHO are all the players, stakeholders, and gatekeepers we might consider that influence our ability to achieve our goal or solve our problem?
II. WHO does NOT matter in the achievement of our goal or solving our problem? III. WHAT does it do? WHAT does it NOT do? IV. WHERE are all the places the problem surfaces or that our goal is difficult to
achieve, and their characteristics? WHERE is the location for the ideal operating conditions (there is NO problem)?
V. WHY is this an important goal to achieve or problem to solve? (What will happen if
we do NOT address/solve this problem?) VI. HOW do we know that the problem exists or the goal is difficult to achieve?
VII. HOW MUCH money/revenues do we believe we can save or make by solving our problem or achieving our goal?
21
STEP 2Limitations
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Constraints, Limitations, Assumptions (all the BUTS)
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
22
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
STEP 3IGNORE OR BUST CONSTRAINTS WITH TRIZ
99 Questions based on 40 TRIZ Principles - v1
1. Segmentation (Principle #1)
1. How might it be segmented? 2. How might it be segmented into independent parts? 3. How might it be easy to disassemble? 4. How might we increase the degree of fragmentation or segmentation?
2. Separation (Principle #2)
5. How might the interfering parts or properties be singled out? 6. How might only the necessary part be single out?
3. Local Quality (Principle #3)
7. How might the structure be changed from uniform to non-uniform? 8. How might the external environment or influence be changed from uniform to non uniform? 9. How might each part function in conditions most suitable for its operation? 10. How might each part fulfill different and useful functions?
4. Symmetry Change (Principle #4)
11. How might the shape be changed from symmetrical to asymmetrical? 12. If it is asymmetrical, how might the degree of asymmetry be increased?
5. Merging (Principle #5)
13. How might identical or similar objects be brought closer together or merged? 14. How might identical or similar parts be assembled to perform parallel operations? 15. How might operations be contiguous or parallel? 16. How might operations be brought together in time?
6. Multifunctionality (Principle #6)
17. How might parts or objects perform multiple functions? 18. How might parts or objects eliminate the need for other parts?
7. Nested Doll (Principle #7)
19. How might one object be placed inside another? 20. How might one object be placed inside another, and then inside another? 21. How might one part pass through a cavity into another?
8. Weight Compensation (Principle #8)
22. How might the weight of an object be compensated by merging with other objects to provide lift? 23. How might the weight of an object be compensated by interacting with the environment? 24. How might the weight of an object be compensated by interacting with the aerodynamic forces? 25. How might the weight of an object be compensated by interacting with the hydrodynamic forces? 26. How might the weight of an object be compensated by interacting with the aerodynamic buoyant forces?
23
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Bust the Assumptions
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
•One bag for every outfit
•One bag for every pair of shoes
•Share bags with friends/siblings - swap
•Create sleeves for purses like cellphones have sleeves
•Sell self-adhesive decorative stickers for applying to purses
•Change all clothing and shoes to one color pallette
•Get rid of clothes•Minimalist style
•Removable storage sleeve that can transfer from purse to purse
•Duplicate all items in purse ($$)
•Keep extra supplies in car or at work at gym
•Segment compartments/ belongings so easily transferred
•Keep in car and move while driving (glove compartment)
•Keep basics at work
• use Other accessories that take less space = scarves, belts, jewelry
•Tie scarves or add jewelry to the one bag
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
24
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
•One bag for every outfit•One bag for every pair of shoes
•Share bags with friends/siblings - swap
•Create sleeves for purses like cellphones have sleeves
•Sell self-adhesive decorative stickers for applying to purses
•Change all clothing and shoes to one color pallette
•Get rid of clothes•Minimalist style
•Removable storage sleeve that can transfer from purse to purse
•Duplicate all items in purse ($$)
•Keep extra supplies in car or at work at gym
•Segment compartments/ belongings so easily transferred
•Keep in car and move while driving (glove compartment)
•Keep basics at work
• use Other accessories that take less space = scarves, belts, jewelry
•Tie scarves or add jewelry to the one bag
•One bag with multiple covers
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
25
Question Generation-Recipe: How might we use Opportunity #3 to overcome
Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3
without #2?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
1
• Obtain Senior Management Sponsorship
2• Select Experienced DI
Facilitator
3• Identify High-Value
Problem of the Future
4• Conduct Problem
Storming/Provocation
5• Generate Question Bank
6• Select ~20 diverse
participants
7
• Use Question Bank to Ideate in pairs in one room
• Allocate minimum of 15 minutes/big question
8• Combine, evaluate, eliminate, distribute
Idea Sheets
9• Generate metrics, mentor innovators, track
ideas to closure
2/11/2015 MOTOROLA SOLUTIONS INTERNAL USE ONLY 26
Directed Innovation Workflow
26
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
“MILLIONS SAW THE APPLE FALL, BUT NEWTON WAS THE ONE WHO ASKED WHY.”
Bernard Baruch
27
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
• More Questions => More Ideas
• Facilitations using Question Banks generate 34-65% more ideas
• More Ideas => Better Solutions
SolutionPeople’s Client ROI for Questions
28
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
QUESTIONS ACCELERATE THE M-CURVE AND HELP PRODUCE BREAKTHROUGH IDEAS FASTER
VALUE
OldIdeas
NewSolutions
TIME
????????????????? STIMULANTS ???????????????
29
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
QUESTION BANKING TIPSWordsmith and polish questions• Use simple synonyms (www.thesaurus.com)• Use “open-ended” questions (eliminate “yes” /
“no” questions)• Replace “can/could/should” with “might” / “may”• Genericize to engage non-experts -> JARGON• Tease out conflicts, contradictions and tradeoffs
√ Quality Review CHECKLIST Brief, concise, Grammatically correct Clear, focused, Understandable by variety of
people Provocative, inviting, inspiring Functional, action-oriented verbs that describe desired result / outcome
30
X
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
•One bag for every outfit
•One bag for every pair of shoes
•Share bags with friends/siblings - swap
•Create sleeves for purses like cellphones have sleeves
•Sell self-adhesive decorative stickers for applying to purses
•Change all clothing and shoes to one color pallette
•Get rid of clothes•Minimalist style
•Removable storage sleeve that can transfer from purse to purse
•Duplicate all items in purse ($$)
•Keep extra supplies in car or at work at gym
•Segment compartments/ belongings so easily transferred
•Keep in car and move while driving (glove compartment)
•Keep basics at work
• use Other accessories that take less space = scarves, belts, jewelry
•Tie scarves or add jewelry to the one bag
•One bag with multiple covers
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
31
Question Generation-Recipe: How might we use Opportunity #3 to overcome
Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3
without #2?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
1. What are all the ways we might maintain style AND store only one purse?
1.1 What are all the ways we might have bags with multiple colors and textures AND only one purse to store?
1.1.1 What are all the ways we might create sleeves or covers for purses (like cellphones have sleeves)?
1.1.2 What are all the possible attachment mechanisms for these sleeves or covers?
1.1.3 What are all the types of covers we might create? Motorola Solutions Confidential ProprietaryQUESTION BANK
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR. 33
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
•One bag for every outfit
•One bag for every pair of shoes
•Share bags with friends/siblings - swap
•Create sleeves for purses like cellphones have sleeves
•Sell self-adhesive decorative stickers for applying to purses
•Change all clothing and shoes to one color pallette•Get rid of clothes•Minimalist style
•Removable storage sleeve that can transfer from purse to purse
•Duplicate all items in purse ($$)
•Keep extra supplies in car or at work at gym
•Segment compartments/ belongings so easily transferred
•Keep in car and move while driving (glove compartment)
•Keep basics at work
• use Other accessories that take less space = scarves, belts, jewelry
•Tie scarves or add jewelry to the one bag
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
34
Question Generation-Recipe: How might we use Opportunity #3 to overcome
Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3
without #2?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
1. What are all the ways we might maintain style AND store only one purse?1.2 What are all the ways we might create the illusion of a different purse to match every outfit or shoes?
1.2.1 What are all the patterns that are on trend for clothes and shoes?
1.2.2 What are all the styles for purses that align with clothing and shoe styles (e.g., casual, business, fun, play, beach, conservative, evening wear)?
1.2.3 How might we make purse styles easy to collect, swap, share and trade with friends?
1.2.4 How might we have all these styles and consume minimal storage space in our closet?
Motorola Solutions Confidential ProprietaryQUESTION BANK PAGE 35
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR. 36
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR. 37
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.38
MORE PROBLEMS SOLVED
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Time Inefficiencies from
switching bags
One bag is boring
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Need bags with
pattern
s and te
xture
Need bag of eve
ry
color i
n ward
robe
Multiple bags c
onsum
e
stora
ge space
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
•One bag for every outfit
•One bag for every pair of shoes
•Share bags with friends/siblings - swap
•Create sleeves for purses like cellphones have sleeves
•Sell self-adhesive decorative stickers for applying to purses
•Change all clothing and shoes to one color pallette
•Get rid of clothes•Minimalist style
•Removable storage sleeve that can transfer from purse to purse
•Duplicate all items in purse ($$)
•Keep extra supplies in car or at work at gym
•Segment compartments/ belongings so easily transferred
•Keep in car and move while driving (glove compartment)
•Keep basics at work
• use Other accessories that take less space = scarves, belts, jewelry
•Tie scarves or add jewelry to the one bag
•Opportunities without limitation
•Opportunities without limitation
1. Problem What are all the ways we might maintain style AND store only one purse?
Leave
item
s in
different p
urses
39
Question Generation-Recipe: How might we use Opportunity #3 to overcome
Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3
without #2?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
1. What are all the ways we might maintain style AND store only one purse?1.3 What are all the ways we might prevent the need to transfer belongings from purse to purse?
1.3.1 What are the minimal things that we want with us in every purse?
1.3.2 What types of storage do our essentials we have in every purse need?
1.3.3 How might we duplicate all items in every purse and keep in easily accessible, convenient locations (e.g., front entry, car, gym locker)?
1.3.4 What mechanisms might we create to efficiently move all items from one purse to another?
Motorola Solutions Confidential ProprietaryQUESTION BANK PAGE 40
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.41
PURSE ECO-SYSTEM: COMPETITION
Covert Pack-n-Go Kit from Motorola
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
OBSERVATION TO IDEATION STEPS
TASK WHO
1. Identify INSIGHTS which are contradictions or tradeoffs
Observation team
2. Define/capture INSIGHT in GENERIC terms - NO JARGON! (#1 in Provocation)
Observation team & DI Facilitator
3. Apply ASSUMPTION STORMING to surface limitations, constraints, dogma around INSIGHT(#2 in Provocation)
Observation team, 2-3 internal technology Subject Matter Experts, DI Facilitator
4. Apply TRIZ and BRAINSTORMING to BUST CONSTRAINTS & generate opportunity spaces for ideation (#3 in Provocation)
Observation team, 2-3 internal SMEs, DI Facilitator
42
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
OBSERVATION TO IDEATION STEPS
TASK WHO
5. Select boldest opportunities & Create QUESTION BANKS
Observation team, SMEs, DI Facilitator
6. Assemble Directed Innovation deck reusing Use Cases from site Observations and QUESTION BANKS
Observation team, DI Facilitator
7. Select internal diverse set of Ideation team participants (incl. DI home team & cross-business technology SMEs)
Observation team, DI Facilitator
8. Apply DI Ideation Methodology
DI Facilitator, Ideation team 43
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Ideation44
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
DIRECTED INNOVATION WORKFLOW
1
• Obtain Senior Management Sponsorship
2• Select Experienced DI
Facilitator
3• Identify High-Value
Problem of the Future
4• Conduct Problem
Storming/Provocation
5• Generate Question Bank
6• Select ~20 diverse
participants
7
• Use Question Bank to Ideate in pairs in one room
• Allocate minimum of 15 minutes/big question
8• Combine, evaluate, eliminate, distribute
Idea Sheets
9• Generate metrics, mentor innovators, track
ideas to closure
2/11/2015 45
45
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
INVENTING RULES
DO’s DON’Ts
BUILD on others’ ideas Criticize others’ ideas
Write down all problems on post-its attached to ideas for later discussion (Opportunities For Invention)
Vocalize issues to thwart idea generation (e.g., prior art)
Ask exploratory open-ended questions
Use questions as way to criticize idea
Record all details of your ideas on Idea Recorder to later enhance disclosable concepts
Work only at high-level (a potentially novel idea may be eliminated later during Evaluation)
Be Tenacious and take the Risk to support “wild” ideas
Be shy or a perfectionist
Permit Ambiguity and Be Optimistic
Project negative non-verbal or verbal behaviors
Be Speculative and Idealistic Be too practical or pragmatic (until Evaluation)
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Session Name: Gemini Innovation Workshop
What problem are you trying to solve?(If working from a list of questions, record the question number.)
What is your idea/solution?
How might your idea/solution be implemented? (A sketch, flowchart, or list of features will help to explain this.)
Innovator(s) CoreID(s): Today’s Date:
4/27/2007
Potential Business Value:
High, Medium, Low, Unknown
What is a “working title” or keywords for your innovation?
Motorola Confidential when Completed
Suggested Lead:
Session Name: Gemini Innovation Workshop
What problem are you trying to solve?(If working from a list of questions, record the question number.)
What is your idea/solution?
How might your idea/solution be implemented? (A sketch, flowchart, or list of features will help to explain this.)
Innovator(s) CoreID(s): Today’s Date:
4/27/2007
Potential Business Value:
High, Medium, Low, Unknown
What is a “working title” or keywords for your innovation?
Motorola Confidential when Completed
Suggested Lead:
IDEA SHEET
Idea Recorder
47
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.48
8. SME Tutorial 9. Diverse team of 8+ 10. Appropriate Venue
11. Distribute slide deck
12. Materials, snacks, room set-up
13. Ideate in pairs
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.49
14. Collect, count, combine, evaluate Idea Sheets 15. Disposition Idea Sheets
(patent, roadmap, WIP)
16. Project Manager generatesmetrics, notifies innovators, mentors/tracks ideas to closure
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Implementation
50
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
CROSSING THE CHASM
Conversion Inventor Mentoring
51
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Inventor Mentoring Checklist
52
1. Identify and describe PROBLEM DOMAIN and specific PROBLEM2. Describe SOLUTION: Use Cases, Customer Value, flowcharts, block diagrams, steps to implement in concise sentences
3. SEARCH for prior art, demonstrate NOVELTY, demonstrate DETECTABILITY of software algorithm
4. Describe BUSINESS CASE: ROI of patenting your solution ($15K for patent, $250K for patent family)
5. SELF-SCORE disclosure grading criteria (e.g., detectability, design around, claim breadth)
6. Summarize Novel UNIQUE Features of solution, Competitive DIFFERENTIATION
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
SLICED BREAD
Easy as…Sliced Bread?
53
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.54
3D nail printer:http://www.youtube.com/watch?v=gOwHYDZhnuA
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.55
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
"VISION WITHOUT EXECUTION IS HALLUCINATION."
- THOMAS EDISON 56
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
EXERCISE
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limitation, constraint,
assumption
Limita
tion, c
onstraint,
assum
ption
Limita
tion, c
onstraint,
assumptio
n
Limita
tion, c
onstraint,
assum
ption
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
1. Problem: How might we maintain style AND only have one purse?
Limita
tion, c
onstraint,
assum
ption
58
Constraints, Limitations, Assumptions about ROLE, JOB TO BE DONE, TASK (all the BUTS)
Constraints, Limitations, Assumptions about OTHERS (upstream or downstream), TECHNOLOGY (all the BUTS)
PROVOCATION
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Assumption Storming Question Bank
Who, what, where, when, why, how, how much - exploration to support surfacing a comprehensive set of #2’s ( limitations, constraints, and assumptions) that prevent us from achieving our #1 ( goal or ideal solution to a problem) right NOW. Categories the facilitator uses with 2-3 SMEs from Observation domain to elicit #2’s in Provocation (planning DI Ideation sessions)
I. WHO are all the players, stakeholders, and gatekeepers we might consider that influence our ability to achieve our goal or solve our problem?
II. WHO does NOT matter in the achievement of our goal or solving our problem? III. WHAT does it do? WHAT does it NOT do? IV. WHERE are all the places the problem surfaces or that our goal is difficult to
achieve, and their characteristics? WHERE is the location for the ideal operating conditions (there is NO problem)?
V. WHY is this an important goal to achieve or problem to solve? (What will happen if
we do NOT address/solve this problem?) VI. HOW do we know that the problem exists or the goal is difficult to achieve?
VII. HOW MUCH money/revenues do we believe we can save or make by solving our problem or achieving our goal?
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STEP 2Limitations
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.60
TRIZ
TEORIYA RESHENIYA IZOBRETATEL’SKIKH ZADACH
THE THEORY OF INVENTIVE PROBLEM SOLVING
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.61
TRIZ-AN AMAZING SET OF TOOLS
• Theory of Inventive Problem Solving
• Techniques for creative problem solving validated by over 50 years of research and 20+ years of real world application
• Invented by Genrich Altshuller in 1946
• Premise:Creative Problem Solving isn’t
just brainstorming!!!
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.62
IDEALITY- IDEAL FINAL RESULT OR IDEAL SOLUTION MODEL
An Ideal System occupies no space, has no weight, requires no service or maintenance, but still performs the Main Function with all the benefits and no harmful interactions.
What is the ideal software program?
What is ideal data?
no memory?
functions require
no cycle time?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.63
THINK CREATRIZIVELYTM!
• #1 Strip descriptions of domain language • #2 Be willing to rearrange what you know • #3 Describe contradictions and park on
them!
• #4 Is this problem or trade-off solved in other disciplines?
• #5 What would this ideally look like?
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
STEP 3IGNORE OR BUST CONSTRAINTS WITH TRIZ
99 Questions based on 40 TRIZ Principles - v1
1. Segmentation (Principle #1)
1. How might it be segmented? 2. How might it be segmented into independent parts? 3. How might it be easy to disassemble? 4. How might we increase the degree of fragmentation or segmentation?
2. Separation (Principle #2)
5. How might the interfering parts or properties be singled out? 6. How might only the necessary part be single out?
3. Local Quality (Principle #3)
7. How might the structure be changed from uniform to non-uniform? 8. How might the external environment or influence be changed from uniform to non uniform? 9. How might each part function in conditions most suitable for its operation? 10. How might each part fulfill different and useful functions?
4. Symmetry Change (Principle #4)
11. How might the shape be changed from symmetrical to asymmetrical? 12. If it is asymmetrical, how might the degree of asymmetry be increased?
5. Merging (Principle #5)
13. How might identical or similar objects be brought closer together or merged? 14. How might identical or similar parts be assembled to perform parallel operations? 15. How might operations be contiguous or parallel? 16. How might operations be brought together in time?
6. Multifunctionality (Principle #6)
17. How might parts or objects perform multiple functions? 18. How might parts or objects eliminate the need for other parts?
7. Nested Doll (Principle #7)
19. How might one object be placed inside another? 20. How might one object be placed inside another, and then inside another? 21. How might one part pass through a cavity into another?
8. Weight Compensation (Principle #8)
22. How might the weight of an object be compensated by merging with other objects to provide lift? 23. How might the weight of an object be compensated by interacting with the environment? 24. How might the weight of an object be compensated by interacting with the aerodynamic forces? 25. How might the weight of an object be compensated by interacting with the hydrodynamic forces? 26. How might the weight of an object be compensated by interacting with the aerodynamic buoyant forces?
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
Limitation #5
Limitation #6
Limitation #7
Limitation #8
Limita
tion #4
Limita
tion #3
Limita
tion #2
Limita
tion #1
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
•Opportunities without limitation
1. Focus/Goal/Objective/Problem Insight #1
Constraints, Limitations, Assumptions about ROLE, JOB TO BE DONE, TASK (all the BUTS)
Constraints, Limitations, Assumptions about OTHERS (upstream or downstream), TECHNOLOGY (all the BUTS)
PROVOCATION
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
2. li
mita
tions
2. li
mita
tions
3. O
ppor
tuni
ties
w/o
lim
itatio
n3.
Opp
ortu
nitie
sw
/o li
mita
tion
Question Generation-Recipe: How might we use Opportunity #3 to overcome Limitation #2 and achieve/remove #1? OR How might we achieve/remove #1 by using #3 without #2?
1. Focus/Goal/Objective/Problem
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PROVOCATION
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
EXPLORE IDEALITY – ONLY IF TIME
67
Comes before Provocation, once proficient user
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.68
1. Focus/Goal:
2. I
deal
A
ttrib
utes
3. A
sk W
HY
idea
l(5
tim
es)
What are all the ways we might characterize the Ideal/Perfect World solution based on the resources we have available to us?
2. I
deal
A
ttrib
utes
3. A
sk W
HY
idea
l(5
tim
es)
IDEAL FINAL RESULT WORKSHEET
IDEALITY
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.69
STEPS FOR IDEAL FINAL RESULT MODELING
1. Clearly & unambiguously describe the final “perfect” solution to your problem, using noun & verb (main function)
2. List as many different distinct adjectives you possibly can that characterize the ideal/perfect solution – both the noun AND the verb/function parts
3. Take each adjective/adjective phrase one at a time and ask yourself WHY that occurs to you as a description of the ideal solution vs. today’s available solutions (surfacing assumptions) – recursively ask why again until you can’t answer
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
BACK UP
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
ICE CREAM AND PIZZA
71
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
POST-IT NOTES AND SONY WALKMAN
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
MOTOROLA RAZR AND APPLE IPOD->IPHONE
73
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.74
MANY TECHNIQUES TO THINK CREATIVELY
SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
DIRECTED INNOVATION FACILITATOR
Role1. Plan DI events in Forward-Looking areas
• Define the Ideal Final Solution• Reframe the original problem (Problem Storming)• Transform problem statements into open-ended, thought-provoking questions
(Question Banking)
2. Facilitate DI ideation sessions to generate high-quality concepts & patent disclosures
• Engage participants, both divergent & convergent thinkers• Project Manage ideas to closure (implementation)
Minimum Qualifications• Effective group facilitation & meeting management• Problem identification & analysis - Analogous & adaptive thinker• Broad technical knowledge of MSI verticals and adjacencies• Process-oriented & Disciplined Time Manager
Skills• Well-read: trend watcher & technology scout• Excellent communication & presentation skills (bi-lingual for regional facilitators)• Motivational & enthusiastic• Tutoring/ instructional background a plus
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SOLID GROWTH. STRONG RETURNS. BEST-IN-CLASS OPERATOR.
INVENTOR MENTORINGOpportunity/ Goals• Enhance organization innovators’ capability
to generate high-quality, forward-looking IPR
– Address relevant art barriers to novelty
– Address enablement / reduction to practice issues
– Advocate/shepherd promising Inventions
Scope, Deliverables• Patent disclosure mining for
underdeveloped Forward-Looking Assets
• MSI-wide Inventor Mentoring program
Benefits, ROI• Enhance individual creativity and
organizational innovation capacity• Harness MSI diversity of thought
with skilled inventor mentors:– Creative, tenacious problem solvers– Collaborative coaches– Competent investigators
Resources, dependencies• Geographically-distributed candidates
with:– 3 years technical experience in the
relevant field– Plus any one of the following:
– SABA membership, or– 3 granted patents, or– 5 pursued disclosures
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