DIRECTCONNECT MKE Network Admin Guide · 222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL...
Transcript of DIRECTCONNECT MKE Network Admin Guide · 222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL...
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235 222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
DIRECTCONNECT MKENetwork Admin GuideV 1.0
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Year 1-2 Year 3+
Regional Leader2x improvement
National Leader5-10x improvement
>x client per adminX% retention
Users
Networks
Milwaukee
>x client per admin75% retention
Improved access to jobs and
opportunities
Be THE ‘opportunity’ hub in MKE
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
WHY
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Glossary of Terms & Icons
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Network: a network is a community on Yolobe users join toobtain access to opportunities and resources.
Opportunity: opportunities jobs, internships, apprenticeships,events, education and training, and more which further thecareer trajectory of users.
Resource: resources are services offered to overcome barriersto employment (supportive services) or other helpful things
User: users are teenagers, young adults and millennials aged13-37. They use Yolobe to connect with opportunities to growtheir skills and enrichen their professional experience.
Administrator: administrators manage the networks whichusers join. They are job and career specialists, school teachersand counselors, coaches, and anyone specializing in helpingyoung adults meet their career and educational goals.
Provider: providers are organizations and professionals likeemployers, training organizations, colleges and supportiveservice agencies who provide opportunities and resources.
Future: Future are upcoming features and services
Pro Tip: pro tips are more advanced topics and lessons learned
Premium: this feature for premium networks
Support links www.yolobe.com/support
Definitions of common terms and icons
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Network Basics
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Congratulations you’re the proud owner of new network on Yolobe. With your network we'll help supercharge your ability to engage with teenagers, young adults and millennials and assist them in acquiring the skills, supportive services, training, and professional life experiences they need to be ready for whatever life brings.
Networks consist of administrators (and professionals), opportunities, resources, and providers. Users connect to networks and benefit from all the opportunities, resources, people and providers they offer.
Welcome to Yolobe networks!
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Alliance Network Conceptual Model
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Workforce Agencies
Schools
CBOs & FBOs
Other networks
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
What?Yolobe is an opportunity engagement platform for young adults that will help them find and secure jobs, internships, training and education, resources and much more. Users can connect via a variety of methods:
• Download the App• App store: http://ylo.be/appstore• Google play: http://ylo.be/playstore
• Register on Web at www.yolobe.com• Text @directconnectmke or @network to 39197
Connect via other services like FB Messenger, Skype
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Encouraging users to connect using the method they are most comfortable with maximizes conversion rates.
App Web SMS
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Setting up your NetworkSetting up a network is easy
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
1. Create a user account• Setting up a new user? Just visit
www.yolobe.com/sign-up or download the app
We recommend you register via the web when creating your profile as step 2 requires the web. Take care to fill out your profile fully (bio, interests, achievements, picture, etc.) as you will be viewable to users.
2. Create new network• Setting up a new network? Just visit
www.yolobe.com/new-network
New networks must be approved by Alliance admin or Yolobe prior to becoming active
Provider registration
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Network MenuAll Network services available from single menu
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
My Network: shows your network name and the handleNetwork Dashboard: provides data on user activity on your network so you can be proactive in meeting your goalsOpportunities: publish and manage all your opportunities and resourcesSettings: customize your network including picture, location, about, etcMembers: manage all users who joined your networkNetwork Inbox: this is your centralized inbox for all communications from users and other network adminsCampaigns: media-rich marketing of your opportunities to current and prospective users via Yolobe, e-mail, SMS and services
All menu options with exception of ‘Campaigns’ and ‘Dashboard’ are available on the app as well.Your network public page is located at www.directconnectmke.yolobe.com/@network
Network dashboard
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
SettingsCustomizing your network using ‘Settings’
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
On the Network ‘Settings’ page you can
Organizational logos are not always the best images to display. Remember you are marketing to young adults. Use our GIF search, videos, or Bing search to find great images
• Add a picture or video
• Check ‘Verification’ status
• Add biographic information in About
• Add partners, mission, and vision statement
• Change handle name• Add or change
location
Automatically display partner providers, support for multiple locations
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
OpportunitiesPosting opportunities and resources
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Images and titles are big attention getters. Don’t be boring. Use our GIF and image finders to spruce things up! You can also post opportunities directly from the app
• Add a catchy title, search for great images and video, and add specific details (include hashtags)
• Replies are either captured on Yolobe or sent to website
• Other options are notifications for user actions, adding dates and location, and whether opportunity is public
Advanced filters like program eligibility, resource template, recurring opportunities
Post opportunities and resources from providers you work with (or your own).
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
OpportunitiesManaging opportunities and resources
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Retire opportunities that are older than 30 days.Share opportunities directly with users to maximize views
• Share the opportunity with other networks and users
• Check replies to check views total and/or who has shown interest
• Select View & Change to update or retire opportunity
Enhanced workflow for candidate decisioning
Administrators can perform a number of actions on opportunities and resources in their network.
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Members
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Eligibility data captured in user profiles under ‘Vault’, user recommended actions, user statistics, add new users
Managing members
In the members section administrators can:
• Review members and admins (admins are circled in red), join and last active dates by list or image sort
• View member profiles data including interest, eligibility, barriers, and add case notes
• View and add permissions
• Invite administrators to network and track status
Admins can access user-entered PII and barriers data for purposes of determining eligibility and building IEP
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Network Inbox
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Encourage users to share social posts (e.g. got the job, on the job, group activities) to your network to build community
Managing the network inbox
In the network inbox section administrators can decision all non-admin communications and opportunities
• Opportunities shared by other network administrators or users are posted here to await approval to ensure only safe and approved content is posted to your network
• Any social post shared (see user guide) with your network by any user are posted here for approval
• Administrators will receive a notification when there is an action to be taken. Simply review the post by clicking on details and selecting approval or dismiss
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Campaigns
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Reuse campaigns, scheduling
Campaigns are only available to premium networks
Managing campaigns
Yolobe campaigns are powerful ways to market your opportunities and resources to current and prospective users. With campaigns administrators can:
• Send customized and media rich interactive opportunities to a list of current and prospective users
• Send via multiple channels (Yolobe, e-mail, SMS) dynamically to maximize results
• Track and manage your campaign results
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
Other EssentialsA few other key things to take advantage of
222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654 | www.yolobe.com |(844) 425-5235
During intake connect with your client on Yolobe and send them a message. Use @ when messaging to send notification
• Join other networks –encourage your users to join other networks (and you too) to dramatically increase the opportunities available
• Connect with others – connect with other administrators outside your network and share opportunities with them
• Messaging – communicate and share with your users directly using Yolobe messaging. Encourage them to use messaging to stay in touch with you