Direct Cash WinNix Slimcash 200 ATM User Guide

Wincor-Nixdorf SlimCash 200

ATM Self Help Guide

©2010 Cashcard Australia Limited ABN 74 002 405 754 1

1.1 Your Direct cash atM explaineD

1 GenerAl inforMATion

1 General information 11.1 Your Direct Cash ATM Explained 11.2 Cash Handling 21.3 ATM Settlement 21.4 Transaction Disputes 51.5 Receipt Rolls 61.6 The Card Reader 71.7 The Electronic Journal 8

2 Basic ATM functions 92.1 Opening and Closing Your ATM 92.2 Entering the Safe Lock Combination 10

3 Cash 113.1 Fully Recashing your ATM 113.2 Checking the Cash Levels 193.3 Adding Cash to your ATM 233.4 Settling your ATM 333.5 Decreasing Cash from your ATM 38

4 receipts 474.1 Replacing the Receipt Roll 47

5 electronic Journal 525.1 Downloading the Electronic Journal 525.2 Sending Your Electronic Journal to Direct Cash 58

6 What To do if Your ATM Has A fault 596.1 Clearing a Cash Jam 606.2 Clearing a Receipt Jam 676.3 Cleaning and Testing the Card Reader 726.4 Checking the ATM display 736.5 Turning your ATM Off and On 76

7 Contacts 80

8 Merchant Training Checklist 81

need AnY Help?If you have any questions or need further assistance call Direct Cash on 1800 039 163

TABle of ConTenTS

Direct Cash ATM Self Help Guide – Wincor-Nixdorf SlimCash 200 – February 20102 ©2010 Cashcard Australia Limited ABN 74 002 405 754 3

Performing a Settlement

Direct Cash recommends that you perform a Settlement once a day only – either at the end of your business day or before you open for business. This will minimise confusion when checking your bank account for funds credited. If you perform more than one Settlement a day, only the amount determined the first time that you perform the Settlement that day will be credited to your account. This credit will occur the following business day. Any other settlements performed on that day will not be credited to your account for two business days.

Recording your daily settlement amounts

Every time you settle your ATM, a ‘Day Close’ receipt is printed; you are required to store this receipt in a safe place. It is recommended that you also record your physical start cash (what cash you put into the ATM at the start of the business day) and physical end cash (what was left at the end of the business day) on the ATM Balancing Sheets provided in your Welcome Pack. Storing your ‘Day Close’ receipts and recording your daily cash information will allow you to quickly isolate any settlement issues, should they occur.

Checking the cash levels in your ATM

If you want to check how much cash has been dispensed from your ATM and how much is remaining, but you do not want to balance the ATM, you can use the “Trial Cassette Close” function. This function will print a receipt that shows you the amount of cash that has been dispensed by the ATM since you last performed a Settlement/Day Close or a Cassette Close. The receipt will also show how much is remaining in the ATM. The Trial Cassette Close function can be performed as many times as necessary each day. How to complete this process is explained in section 3.1 – checking the cash levels.

Forced Settlement

If you do not settle your ATM between the hours of 12 midnight and 8pm EST/EDT, Direct Cash will automatically settle the ATM for you – this is called a forced settlement. A forced settlement will ensure that you always receive a daily credit of funds to your nominated bank account; however with forced settlements, the amount deposited to your bank account may not necessarily match your records and receipts. Therefore we recommend you manually perform a Settlement every day, prior to the forced settlement time, to minimise any confusion.

1.2 cash hanDling

Cash Quality

It is important that the cash you load into your ATM is of a certain quality. Poor quality notes can affect the performance of your ATM. One of the most common causes of cash jams is bad quality currency.

A cash jam can be avoided by remembering the following points when replenishing your ATM with cash:

•Ensurethenotesarenotfolded

•Checkthenotesforanystickytape

•Donotusetorn,limporfoldednotes

•Ensurenopieceofthenoteismissing

•Donotusenotesthathaveanystickyresidueonthem(thiswillbuilduponthecashdispenser)

•Ensuretwoormorenotesarenotstucktogether

Direct Cash recommends the use of “bank quality” notes in your ATM. In some cases, it may be more convenient to take the money out of your cash register and change it at your local bank branch for better quality notes, rather than sorting for good quality notes from the cash from your register.

Managing Cash

It is recommended that you fill your ATM with enough cash for one day’s trading. Where cash is left in the ATM overnight, ensure that the combination locks are secured and, where applicable, your site alarms are set. It is good practice that, during cash replenishment of the ATM, the premises are locked and customers excluded, wherever possible.

1.3 atM settleMentWhat does this mean?

Settling your ATM (also called a Settlement or Balance) is the process that credits the amount of cash dispensed from your ATM back into your nominated bank account. In order to complete this process, you need to perform the Settlement function on your ATM. This process is easy and is explained in section 3.3 – SettlingYourATM.



DirectCashrequiresthefollowing informationtocompleteaninvestigation:

• ThedateyoucashedyourATM

• Theamountofcashyoustartedwithineachcassette

• TheamountofcashyouaddedtotheATMduringtheday

• ThedateandtimetheATMwassettled

• Thetotalonthe‘DayClose’receipt

• Theamountofcashleftineachcassette

• AcopyoftheElectronicJournalcoveringtherelevantperiod (see Section1.7TheElectronicJournal”formoreinformation)

1.4 transaction Disputes

Cardholder Claims

In rare circumstances, a cardholder may approach you saying they did not get the correct cash amount they requested from the ATM. Should this occur; there is an investigation process that must be understood and followed to resolve a transaction dispute.

1. Do not provide the cardholder with the cash they claim they should have received. Advise them to contact the institution that issued their card and lodge a transaction dispute. The cardholder will need to have the ATM receipt from the disputed transaction. If they do not have the receipt, they must be able to advise the Institution of the ATM location, estimated time of transaction and amount requested.

2. The Institution will then contact Direct Cash and request verification of the error. Direct Cash has a complete investigation process, which includes analysis of all the information from each party involved in processing the transaction. This usually requires investigating the Electronic Journal (EJ) from your ATM. More information about the EJ is provided in Section1.7TheElectronicJournal.

3. If Direct Cash has not received a copy of your EJ for the period covering the disputed transaction, you will be required to send the EJ to Direct Cash.

4. Direct Cash will then contact the Institution that issued the card with results of the investigation, resulting in the transaction dispute being resolved.

NOTE:ItisimportanttoretaintheElectronicJournalsfromyourATM foraperiodofatleast12months.


Tomeetyourcutofftime,youmustsettle yourATMbeforethefollowingtimes:

Winter

New South Wales 8:00pm (2000 hrs)

Victoria 8:00pm (2000 hrs)

Tasmania 8:00pm (2000 hrs)

Australian Capital Territory 8:00pm (2000 hrs)

Queensland 8:00pm (2000 hrs)

South Australia 7:30pm (1930 hrs)

Northern Territory 7:30pm (1930 hrs)

Western Australia 6:00pm (1800 hrs)

Summer

New South Wales 8:00pm (2000 hrs)

Victoria 8:00pm (2000 hrs)

Tasmania 8:00pm (2000 hrs)

Australian Capital Territory 8:00pm (2000 hrs)

Queensland 9:00pm (2100 hrs)

South Australia 7:30pm (1930 hrs)

Northern Territory 6:30pm (1830 hrs)

Western Australia 5:00pm (1700 hrs)

What to do if you have a Settlement query

If, after you have settled your ATM, you believe the ATM values on the receipt are not correct, or the funds credited to your bank account are not correct, you must contact Direct Cash in order to lodge a claim and start an investigation.

NOTE:YoushouldcontactDirectCashwithin10workingdaysfromthedateoftheSettlementinquestion.IfyoudonotcontactDirectCashwithinthis10-dayperiod,thereisnoguaranteetheclaimcanberesolved.


If your ATM is printing blank receipts, it could mean the roll is loaded incorrectly and the printer is printing on the wrong side of the roll, or it could mean the roll is out of date and has lost its heat sensitivity.

All receipt rolls are loaded into the ATM with the paper feeding over the top of the roll, as shown in the diagram above.

ToOrderReceiptRolls: call Dataroll on 1800998552

1.6 the carD reaDerThe card reader in your ATM reads the customer’s card in order to perform a transaction. The card reader is designed to read the magnetic strip on the back of the customer’s card. To read the card successfully, the customer has to push the card inside the reader then remove. The ATM will read the card, then a prompt will appear on the screen to “Enter Your Pin.”

Over a period of time, the card reader will pick up residue and other material from the cards that have been inserted. This residue builds up on the reader and can result in the ATM not recognising the customer’s magnetic stripe. For this reason, it is recommended the card reader be cleaned once a month using a card reader cleaning kit.

The card reader cleaning kit consists of a credit card sized cleaning fluid soaked wipe that is inserted into the card reader the same way a customer would insert their card.


1.5RECEIpTROllSYour ATM includes a paper roll, which is used to dispense a printed transaction receipt to cardholders. No ink is used in the printing of the receipt, as the paper is heat sensitive. The printer irons or burns the text onto the receipts. The roll is single sided non-carbonised paper, which means that only one side of the paper can be printed on; therefore it is important to load the receipt roll into the ATM correctly. This is a simple procedure and can be found in Section 4.1 Replacing the Receipt Roll.

Over time, the receipt roll will lose its heat sensitivity and therefore can affect the quality of the receipts printed. It is important to order new rolls on a regular basis to ensure an up to date roll is included in your ATM.

Before loading a new receipt roll in the ATM, it is important that the leading edge that feeds into the printer is cut evenly (see diagram below). Also any glue or sticky tape used to package the roll should be completely removed. It is recommended prior to loading a receipt roll into the printer, you pull off approximately 60mm of paper, cut this off with a pair of scissors.


2.1 opening anD closing Your atM• Insertthekeyintothefasciadoorlock(1)andturnitinaclockwisedirection(2).

• Openthefasciadoordowntowardsyou.

To open the ATM safe door:

• Enterthecombinationasinstructed,andturnthedial90degreesclockwise.

• Turnthesafedoorhandleclockwisetounlockandopenthedoor.

To close the ATM:

• Closethesafedoor,andlockitbyturningthedoorhandlecounter-clockwiseand turning the combination dial 90 degrees counter-clockwise, back to the vertical position.

• Closethefasciadoorandlockitusingthekey(3).

Ifyoumisplacethekeyforthefasciadoor, callDirectCashon1800039163toorganise areplacement

1 GenerAl inforMATion 2 BASiC ATM funCTionS

1.7ThEElECTRONICJOuRNAlThe Electronic Journal (EJ) is a file that is saved on the hard disk in your ATM and contains a record of all the ATMs transactions and settlement information.

Electronic Journals are an essential requirement in the management of your ATM. Not only do they provide settlement information for balancing your business accounts, but also in the event of a transaction dispute, the EJ may be required to verify the cash that has been dispensed from your ATM.

Direct Cash recommends that you download the EJ once a month. This will allow you to accurately track and balance your cash and it will also prevent the hard disk in your ATM reaching its full capacity. Downloading the EJ monthly will help you achieve optimum performance from your ATM.

Prior to downloading the EJ, you will need a USB storage device, available from any office supply, computer or electronics store. FirstDatadoesnotsupplyuSBstoragedevices.

For details on how to download the Electronic Journal please see Section 5.1 Downloading the Electronic Journal. You will need a USB storage device to complete this download. A 512MB (recommended minimum) storage device can hold years worth of journal files, and old files will not be overwritten.

YoumuststoreeachElectronicJournaldownloadedfromyourATMinasecurelocationforaminimumperiodof12months.YoucanleaveoldjournalfilesontheuSBstoragedevice,butyoushouldmakeperiodicbackupstoyourcomputer,aCD,orotherstoragemedia.Ifatransactiondisputeoccurs,theElectronicJournalwilloftenberequiredtofullyinvestigatetheclaim.Inthesecircumstances,youmustsendtherelevantElectronicJournaltoDirectCash.

DonotleavetheuSBstoragedeviceconnectedtotheuSBportinyourATM.Storeitinasafeplacewhennotinuse.

In the event of a fault or transaction dispute, you can email the Electronic Journal file to: [email protected]

Ifyouhaveanyquestionsorneed anyassistancewithdownloading yourElectronicJournalcall DirectCashon1800039163

©2010 Cashcard Australia Limited ABN 74 002 405 754 11

Step1• MakesureyourATMisturnedon

and the display is showing the Direct Cash Welcome screen.

Step2• UnlockandopentheATMfasciadoor.

• Pullonthebottomcornersofthecustomer panel (1) to lift it (2).

The customer panel will not lift up if the lower fascia door has not been opened first.

Step3• PresstheSupervisorMenuButton

(1) and close the customer panel.

The ATM will now display the Supervisor menu.

3.1 FullY recashing Your atMThis section shows you how to recash and settle your ATM at the same time. You should perform either this procedure (or the procedure in section 3.4 settling yourATM if the ATM does not require cash) daily.

To download the Electronic Journal, you will need a USB storage device. FirstDatadoesnotsupplyuSBstoragedevices. For more information, read Section1.7TheElectronicJournal.

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2.2 entering the saFe lock coMbinationThis section shows how to enter the lock combination for the safe in your ATM

Step1• Enterthefirstcodeintotheinputunitkeypad.TheLEDindicatorwillblinkonce

and a short tone will play when each button is pressed, with a double blink and tone on the last number if the code is correct.

• Repeatthisstepwiththesecondcode.

If there is a pause of more than 10 seconds between key presses, the lock will reset and you will need to start again with the first code.

Step2• Turntheinputunit90degreesclockwise.

Step3• Turnthesafedoorhandleclockwiseandpullthesafedooropen.

Step4• Tolockthesafedoor,turnthesafedoorhandlecounter-clockwise,thenturnthe

input unit 90 degrees counter-clockwise to the vertical position.

Ifyouenterthewrongcombinationbyaccident,startagainfromStep1. After3failedattempts,thekeypadwilllockfor10minutes.

2 BASiC ATM funCTionS

10 Direct Cash ATM Self Help Guide – Wincor-Nixdorf SlimCash 200 – February 2010


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Step7• Press01 to select ok.

Step8• Unlockandopenthesafe

(see Section2.1Opening andClosingYourATM).

Step9• Pressthegreenreleasetabonthe

right side of the cassette (1). Raise the cassette handle and pull the cassette out of the dispenser by the handle. While removing the cassette, support it underneath with your free hand.

Step4• Onthecustomerkeypad,press 02 for Operator and enter the Password when prompted.

The ATM will now display the Supervisor Menu.

Step5• Press01 on the keypad to access

the Settlement.

The display will show “Please Wait!” and print out a DayClosereceipt showing the transaction totals since the last day’s settlement.


The display will show “Please Wait!” and print out a Cassette Close receipt showing the current note count in each cassette


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• Packthecashintoeachcassette.You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.

Step13• Oncethenotesarepackedinto

each cassette, replace the lid (1) and turn the green locking lever (2) to the left. The cassette lid will then lock and the lever (2) will automatically return to its original position.

Step14• Pusheachcassettebackintothe

dispenser in one uninterrupted motion until it audibly latches into place.

Step10• Turnthegreenlockinglever(1)in

the direction of the arrow (2) and lift the cassette lid in the direction of the arrow (3).

Step11• Pressthegreenlatchingbutton

(1) and push the pressure carriage slightly forward to release the return lock. Pull the pressure carriage back up to the top cassette edge, towards the side with the cassette handle (2).

Step12• Writedowntheamountofcash

that is still in each cassette, and the amount of additional cash that will be added to each cassette.

• Combinetheexistingcashfromthe cassettes with the new cash. Straighten the edges of the cash bundles by tapping them on a flat surface.


Step18If you are copying the EJ for the first time, the message on the right will be displayed. Otherwise, the display will show the time and date of the last successful EJ download.

• Press01 to select ok.

Step19If the USB storage device is not connected properly or not detected yet, this screen will appear.

• Checkthatitisfullyinsertedintotheconnector, wait 10-15 seconds, and press 01 to select ok.

• Otherwise,movetothenextstep.

Step20• Press01 to select the USB storage

device (This will usually show as D: or e:, choose the last option if there is more than one).

Step15• Onthecustomerkeypad,

press 01 to select ok.

Step16• Usingthekeypad,enterthe numberofnotes that are in each cassette. Press Enter after each figure is entered.

N.B.Makesureyouenter thenumberofnotes, NOTthedollarvalue.

The ATM will show “Please Wait…” while it saves the new figures and prints a TrialCassetteClosereceipt with the new note count.

Step17The ATM will now ask if the merchant wants to download the Electronic Journal. Either:

• Press01 for Yes, and proceed to the next step

or

• Press02 for no and skip to Step 23.

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3.2 checking the cash levelsThis section shows you how to check how much cash you have in your ATM and determine if you need to fill the cassettes with additional cash.








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Step21The screen will show “Please Wait...” while the EJ is copied, followed by “Function Successful.”


Ifanothermessageappears:

• CallDirectCashon1800039163.Donotproceedanyfurther.

Step22• Openthecustomerpanel,remove

the USB storage device, and store it in a safe place.

Step23• PressCanceltoreturnthe

ATM to service.

Step24After a few seconds, the ATM will display the Direct Cash Welcome screen.

TheATMisnowready forcustomeruse.


Step7• Press05 to select TrialCassetteClose.

The display will show “Please wait” and print out a Trial Cassette Close receipt with the current note counts and number of notes dispensed since the last Day Close or Cassette Close. The Trial Cassette Close figures will also be displayed onscreen.

The physical cash in the ATM should match the note counts on the receipt.


Step9• Closethecustomerpanel,then

close and lock the fascia door.

Step10• Presscancel to return

to the MainMenu.

Step4• Onthecustomerkeypad,press02 for Operator and enter the Password when prompted.


Step5• Press04 on the keypad to access

the MainMenu.

Step6• Press01 to select close Functions.

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3.3 aDDing cash to Your atM This section shows you how to add cash to your cassettes without performing a Settlement.








Step11• Presscancel again to return

to the SupervisorMenu.

Step12• Presscancel again to return

the ATM to service.

Step13The ATM will return to the Direct Cash Welcome screen.


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Step7The ATM display will now show the Close Functions Menu.

• Press06 to select cassette close.

The ATM will show “Please Wait…” and print a receipt detailing the amount dispensed from each cassette since the last cassette close was performed, and reset the cassette totals to zero. This function does not settle the ATM.





Step5• Press04toselectMainMenu.

Step6• Press01 to select CloseFunctions.

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that is still in each cassette, and the amount of additional cash that will be added to each cassette.

• Combinetheexistingcashfromthe cassettes with the new cash. Straighten the edges of the cash bundles by tapping them on a flat surface.

• Packthecashintoeachcassette.You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.









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Step18• Presscancel to return to the

main menu.

Step19• Press02 to select Diagnostics.

Step20• Press04 to select Dispenser.



Step16• Onthecustomerkeypad,

press 01 to select ok.

Step17• Usingthekeypad,enterthenumberofnotes that are in each cassette. Press Enter after each figure is entered.


The ATM will show “Please Wait…” while it saves the new figures. It will then return to the Close Functions menu.

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Step24• Presscancel.



to the Supervisor menu.

Step21• Press02 to select TestDispense.

The ATM display will show “Please Wait...” while it dispenses one note from each cassette into the reject bin. It will then show the status of each cassette and the reject bin.

Donotpressanyotherbuttonsduringthisprocess.Itwilltakeapproximately10seconds.

Step22IfATMdisplayshowsthatallcassettesareOK:

• Press01 to select ok and move on to the nextstep.

IfATMdisplays“NoGoodCassettes”orismissing acassette:

• Press01 to select ok and go back to Step10.

Ifthetestfailsasecondtime, callDirectCashon1800039163.

Step23• Closethecustomerpanel,

then close and lock the safe and front door.

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3.4 settling Your atMThis section shows you how to settle your ATM without adding cash. Settling your ATM is the process of calculating the total amount of cash that has been dispensed from the ATM (since the last time you settled the machine) and then crediting this amount into your nominated bank account.





Step27• PressCanceltoreturn

the ATM to service.



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Step7• Press04 to select DayClose.

Step8The ATM will print out a ‘Day Close’ receipt showing the number of transactions that haven taken place since the last Settlement was performed, and the final settlement amount that will be credited into your account.

NOTE:Thisfigurewillonly beaccurateiftheprocedure iscarriedoutoncedaily, beforethecut-offtime. Formoreinformation,see Section1.3:ATMSettlement.





Step5• Press04 to select MainMenu.

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the ATM to service.

Step13After a few seconds, the ATM will return to the Direct Cash Welcome screen.


Step9The ATM display will now be showing the Day Close screen.

• Press01 to select ok and return to the Close Functions menu.

Step10• ClosetheATMcustomerpanel,then

close and lock the ATM fascia door.

• Presscancel to return to the Main menu.



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3.5DECREASINGCASh FroM Your atMThis section shows you how to remove cash from your cassettes without settling your ATM.



Step2• Unlockandopenthe

ATM fascia door.





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Step7The ATM display will now show the Close Functions Menu.

• Press06 to select cassette close.

The ATM will show “Please Wait…” and print a receipt detailing the amount dispensed from each cassette since the last cassette close was performed, and reset the cassette totals to zero. This function does not settle the ATM.




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Step16• Onthecustomerkeypad,press 01 to select ok.

Step17• Usingthekeypad,enterthenumberofnotes that are in each cassette. Press Enter after each figure is entered.


The ATM will show “Please Wait…” while it saves the new figures. It will then return to the Close Functions menu.


to the main menu.


that you are removing from each cassette, and the number of notes remaining in each cassette.

• Repacktheremainingcashintoeach cassette. You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.





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Step22IfATMdisplayshowsthatallcassettesareOK:

• Press01 to select ok and move on to the nextstep.


• Press01 to select ok and go back to Step10.

Ifthetestfailsasecondtime, callDirectCashon1800039163.

Step23• Closethecustomerpanel,

then close and lock the safe and front door.




Step21• Press02 to select TestDispense.



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4.1 replacing the receipt rollThis section shows you how to replace the ATM receipt roll. Before replacing the receipt roll, you will need a replacement roll (that is less than 3 months old) and a pair of scissors.



Step2• UnlockandopentheATM

fascia door.


Step3• PresstheSupervisorMenuButton.

• Locatetheprinterinthebottomleftcorner of the enclosure.




Step27• Presscancel to return the

ATM to service.



4 reCeipTS3 CASH


4 reCeipTS

Step7• Swingthereleaselever(1)downin

the direction of the arrow (2).

• Removeanypaperthatmaybeleftin the printer

Step8• Ensurethatthebeginningoftheroll

is cut at a right angle.

Step9• Pulltheoldpaperroll(1)offthe

paper roll core in the direction of the arrow (2).

Step10• Pushthepaperrollinthedirection

of the arrow onto the paper roll core.

Place the paper roll with the shaft (1) from above in the paper roll compartment.

Step4• Presstheprinterreleaselever(1)

and swing the printing unit in the direction of the arrow (2).

Step5• Swingthepaperreleaselever(1)up

in the direction of the arrow.

Step6• Removethepaperinthedirection

shown by the arrow (2) from the paper feed.

Lift the paper roll (3) or the empty paper sleeve upwards out of the printer.


4 reCeipTS

Step13• Swingtheprintingunitinthe

direction of the arrow back into its original position until the release lever audibly latches into place.

Step14• Closethecustomerpanel,then

close and lock the ATM fascia door.

• PressCanceltoreturntheATMtoservice.



Step11• Insertthepaperrollsothattheshaft

lies in the guides (2) and (3), and the paper is feeding from the top of the roll (4).

Step12• Feedthefrontedgeofthepaper

in the direction of the arrow in the paper guide.

• Thepaperisdrawninautomatically,cut off and the produced receipt is output via the presenter.

Ifthereceiptdoesnotemerge:

• Checkthattheprinterisfeedingfrom the top of the roll.

• PresstheFeedbuttonatthebackofthe printer.

• RefertoSection6.2:Clearing aReceiptJam.

Ifthetestreceiptprintssuccessfully:

• Removethesamplereceiptfrom the receipt exit slot, and continue with the next step.


Step3• PresstheSupervisorMenuButton(1).


Step4• LocatetheATMUSBconnectornext

to the power supply and insert the USB storage device.

• Closethecustomerpanel.


5.1DOwNlOADINGThEElECTRONICJOuRNAlThis section explains how to download the Electronic Journal (EJ) from your ATM. Prior to downloading the EJ, you will need a USB storage device, available from any office supply, computer or electronics store. FirstDatadoesnotsupply uSBstoragedevices.




fascia door.


5 eleCTroniC JournAl


Step9• Press01 to select Yes.

Step10If you are copying the EJ for the first time, the message on the right will be displayed. Otherwise, the display will show the time and date of the last successful EJ download.


Step11If the USB storage device is not connected properly or not detected yet, this screen will appear.

• Checkthatitisfullyinsertedintotheconnector, wait 10-15 seconds, and press 01 to select ok.

• Otherwise,movetothenextstep.


Step7• Press03 to select ElectronicJournal.

Step8• Press05 to select OperatorJournalCopy.




to the SupervisorMenu.


the ATM to service.



Step12• Press01 to select the USB storage

device (This will usually show as D: or e:, choose the last option if there is more than one).

The screen will show “Please Wait...” while the EJ is copied, followed by “Function Successful.”

• Press01toselectok.

Ifanothermessageappears:

• CallDirectCashon1800039163.Donotproceedanyfurther.

Step13• Openthecustomerpanel,remove

the USB storage device, and store it in a safe place.

DonotleavetheuSBstoragedeviceconnectedtotheATM.


to the MainMenu.



Sometimes your ATM will experience a problem. Following the steps below will allow you to source the problem and fix the fault.

whatdoestheATMdisplaylooklike?

“ATM is currently out of service” is displayed:

go to section 6.1: Clearing a Cash Jam

Welcome screen displayed and – ATM not printing receipts:

go to section 6.2: Clearing a Receipt Jam

ATM not reading cards:

go to section 6.3: Cleaning the Card Reader

ATM display is blank:

go to section 6.4: Checking the ATM Display

“Please Wait” screen is displayed for a long period of time:

GotoSection6.5: Turning Your ATM Off and On.

Foryourfaultisnotlistedhere,oryou requirefurtherassistance,pleasecall DirectCashon1800039163.

6 WHAT To do if Your ATM HAS A fAulT5 eleCTroniC JournAl

5.2SENDINGYOuRElECTRONICJOuRNAlTODIRECTCAShIf you need to send your EJ to Direct Cash for any reason (for example to assist in resolving a transaction dispute) it is advisable to make a back up of the EJ first, either to disk or saved to your PC. Once you have done this you should:

Email the journal file to: [email protected]

Ifyouhavedownloadedthejournalaspartofyourmonthlyresponsibilities,acopyorbackupshouldbestoredinasafe placeforaminimumperiodof12months.




Step5• Holdingthegreenreleaselever,pull

out the dispenser unit as far out towards you as possible.

• Ifthereleaseleverjams,checkthecurrent position of the clamp. If possible, push the clamp carefully back to its home position. Reset the ATM, then check whether you can pull the dispenser out.

Step6First you will need to check the vertical transport at the rear of the dispenser.

• Raisethelockinghandle(1)of the dispensing unit and move the cover forward.

6.1ClEARINGACAShJAMThis section shows you how to safely remove any notes that may be jammed or lodged inside the ATM and bring the ATM back online ready for customer use.


fascia door.






6 WHAT To do if Your ATM HAS A fAulT


Step9• Removethenotesfromthe

cassettes and check for damaged, bent or folded notes.

• Straightentheedgesofthebundleby tapping them on a flat surface.

• Packeachbundlebackintothecassettes.

Step10• Onceyouhaveclearedanyjammed

notes, place the cassettes back inside the ATM, making sure each cassette clicks into place.

Step11The display will still be showing the Supervisor menu.

• Press04 to select MainMenu.

Step7• Checktheupperand/orthelower

area around the vertical transport and if necessary remove any notes (1) – onlyiftheyareclearlyvisibleandeasilyaccessible.TakeextremecarewhenremovingnotesfrominsidetheATM.

• Nowmovethecoverbackuntilitsnaps into place.

• Makesurethatthecoverliesflushwith the surface and that the two sides of the locking handle are locked in position.

Step8Next, check the output transport:

• Turnthegreenwheelonthesideofthe dispenser clockwise.

• Checktheoutputareaandremove any notes – onlyiftheyareclearlyvisibleandeasilyaccessible.TakeextremecarewhenremovingnotesfrominsidetheATM.

• Checkthephotosensorsintheshutter area.

• Aftercheckingthecashpaths push the dispenser by the green release lever back into the safe as far as possible.



Step15IfATMdisplayshowsthat allcassettesareOK:

• Press01 to select ok and move on to the next step.


• Press01 to select ok and go back to Step 5.

Ifthetestfailsasecondtime,callDirectCashon1800039163.

Step16• CloseandlocktheATMsafedoor.

• CloseandlocktheATMfasciadoor.




Step14• Press02 to select TestDispenser.





Step21• Afterafewseconds,theATM

display is showing the Direct Cash Welcome screen.


6.2ClEARINGARECEIpTJAMThis section shows you how to safely remove any receipts that may be jammed or lodged inside the receipt printer and bring the ATM back online so it is ready for customer use.




fascia door.










Step8• Press06 to select printer.

Step3• PresstheSupervisorMenuButton.

• Locatetheprinterinthebottomleftcorner of the enclosure.

• Removeanypaperthatmaybeleftin the presenter.

Step4• Ifnecessary,removethegreen

screw (1) and push the presenter down a little in the direction of the arrow. Remove any jammed paper.

• Ifthepresenterwaspusheddown,raise it again and fasten it using the green screw.

N.B.Ensurethatthegreen screw(1)issecurelyrefastenedbeforecontinuing.







Step9• Press03 to select Testprinter.

Step10The display will show “pleasewait...” followed by “print:Success.”

• Press01 for ok.

IfATMshows“print:Failure” oranyothermessage:

• Retrythisprocedurefromthebeginning.

• ContactDirectCashon1800039163for further assistance.

Step11• CloseandlocktheATMsafedoor.

• CloseandlocktheATMfasciadoor.



Step2• Insertanormalkeycard.

IftheATMrequestsapINnumber:

• Thecardreaderisworkingok.PressCancel on the keypad.

Ifthecardreaderdoesnot readthecard:

• RepeatfromStep1withafreshcleaning card.


Ifthereaderisnolongergettingdirtonthecleaningcardbutitisstillnotreadingkeycards,callDirectCashon1800039163.

6.4 checking the atM DisplaYThis section helps you determine the cause of a blank ATM display.




Step16• Afterafewseconds,theATM

display is showing the Direct Cash Welcome screen.


6.3 cleaning anD testing the carD reaDerThis section shows you how to clean the card reader and then bring your ATM back online for customer use.

YouwillneedtohaveanATMCleaningCardreadytocompletethis cleaning.

Step1• Removethecleaningcardfrom

its packaging.

• Insertandremovethecleaningcardinto the DIP reader like a regular keycard and pull it out. Repeat this a few times.

• Disposeofthecleaningcard.



Step5• Pluganotherelectricaldeviceyou

know to be working into the power socket and test to see if it works.

Iftheotherelectricaldevicedoesnotwork: There could be a fault with the power socket. Please contact a licensed electrician for assistance.

Iftheotherdeviceworks: Check that the power cable from the wall to the ATM is connected securely at both ends. Check that the internal power cable (1) is intact and firmly plugged into the power supply socket. Continue to the next step:

Step6• PlugtheATMbackintothepower

socket and turn the power on at the wall.

• TurntheATMbackonbypressingthe “I” end of the power switch.

Step2• Locatetheprintertotheleft

of the enclosure.

Step3• Pressthepaperfeedswitch.

Iftheprinterfeedssuccessfully:There could be a fault with your ATM display. Please call Direct Cash on 1800 039 163. Donotcontinuewiththisprocedure.

Iftheprinterdoesnotrespond: There could be a power fault with the power supply or power socket.

Step4• TurntheATMoffbypressingthe

“O” end of the power switch.

• UnplugtheATMfromthewall.




Step4• Press03 to select ShutdownATM.

Step5ToreboottheATM:

• Press02 for Restart.

Wait for the ATM to shut down and reboot. This will take several minutes. The ATM will boot back to the Customer Welcome screen.


ToswitchtheATMoff:

• Press01 for Shutdown.

• Ifnecessary,gotothenextstep.

Step7The ATM will now restart. This will take several minutes.

IftheATMdisplayisstillblankaftertherestart: There could be a fault with the ATM power supply. pleasecontactDirectCash on1800039163.

IftheATMdisplaystheDirectCashwelcomescreen: The ATM is now ready for use.

6.5TuRNINGYOuR atM oFF anD on

SwITChOFF:


fascia door.







Step2• IftheATMdoesnotswitchitself

on automatically, wait at least 15 seconds.

• HoldthepowerbuttononthePCcore down for at least 1 second and release.

The red and green lights on the PC core will light up and the ATM will now boot.

Step3Please be patient while the ATM boots up. It will take several minutes, and may include periods where the screen is blank.

When the ATM has booted up and tested itself, it will return to service and display the Direct Cash Welcome screen.


Step6ThisstepisonlyrequirediftheATMistobecompletelyswitchedoff,e.g.formovingorelectricalwork.

• Switchoffthepowerswitchonthepower distributor (see arrow). This is all you need to do if you are simply resetting the ATM.

• Ifnecessary,disconnectthepowercable from the rubber socket of the power distributor.

• Ifyouneedtoensurethattheentiredevice is disconnected from power, you must also pull the plug of the power cable from the wall outlet or interrupt the power supply in the distributor box of the building by switching off the circuit-breaker or by removing the fuse.

SwITChON:

Step1• Ifanycablesweredisconnected

when switching off, reconnect them.

• Ifthepowerswitchonthepowerdistributor was switched off, switch it back on. (See arrow).



Date: Start time: End time:

Name of staff who were trained: (Minimum of 2 staff required)

1.

2.

3.

4

Is the merchant satisfied with the training? (Y/N)

Confirmtrainingtopics: a. Importance of cash quality. (Y/N)

b. Settlement – including 20:00 time of daily host settlement. (Y/N)

c. Electronic Journal – USB storage device required. (Y/N)

d. CCR cleaning. (Y/N)

e. Basic fault clearing – Cash/Card/Printer jams. (Y/N)

f. Testing the ATM phone line with a standard plug-in phone. (Y/N)

g. Loading of cassettes and paper. (Y/N)

h. Setting combination. (Y/N)

i. $90 withdrawal. (Y/N)

j. USB requirements (Merchant to supply own USB drive). (Y/N)

Confirmhandoverof: a. ATM keys. (Y/N)

b. Merchant manual. (Y/N)

c. Receipt rolls (box). (Y/N)

CurrencyCassetteCheck: a. Currency cassettes labelled, installed and tested correctly? (Y/N)

b. Magnet settings verified? (Y/N)

Maximumwithdrawallimit: $

CombinationlockCheck: a. Customer instructed on how to set lock. (Y/N)

b. Customer has been made aware that they are responsible for the servicing of the combination lock. (Y/N)

pleaseturnover>>

NEEDANYMOREhElp?If you have any questions on this document or need further assistance, you can contact Direct Cash 24 hours a day, 7 days a week on 1800039163.

DirectCashMailingAddress PO Box 1509 North Sydney NSW 2059

8 MerCHAnT TrAininG CHeCkliST7 ConTACTS


noTeS8 MerCHAnT TrAininG CHeCkliST

Is the machine clean? (Y/N)

Is there damage to the outside of the ATM/Surround? (Y/N)

Is the merchant happy with the overall look of the ATM? (Y/N)

If no, provide details:

ThemerchantagreesonconfirmationofsignaturethattheyhavereceivedsatisfactorytrainingandhavebeenmadeawareofallprocedurestooperatethesuppliedAutomatedTellerMachineproficiently.

Merchant Name:

Merchant Signature:

Agent Name:

Agent Signature:

ITSTechniciantocomplete:Serial Number:

Installer’s Name:

Installer’s Signature:

Direct Cash ATM Self Help Guide – Wincor-Nixdorf SlimCash 200 – February 201084

directcash.com.au

Direct Cash WinNix Slimcash 200 ATM User Guide

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Transcript of Direct Cash WinNix Slimcash 200 ATM User Guide