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IBM Systems

IBM Systems DirectorRelease Notes

Version 6.2.1


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IBM Systems

IBM Systems DirectorRelease Notes

Version 6.2.1


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NoteBefore using this information and the product it supports, read the information in Notices onpage 21.

Copyright IBM Corporation 2010.US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.


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Contents

Chapter 1. Description . . . . . . . . 1

Chapter 2. Compatibility issues withearlier versions . . . . . . . . . . . 3

Chapter 3. System requirements . . . . 5

Chapter 4. Installing IBM SystemsDirector 6.2.1 . . . . . . . . . . . . 7

Chapter 5. Known problems . . . . . . 9

Appendix A. Publications and relatedinformation . . . . . . . . . . . . . 11

Appendix B. Getting help and support 15

Finding information about IBM Systems Directorproblems . . . . . . . . . . . . . . . 15

Available troubleshooting documentation forearlier versions of IBM Systems Director. . . . 15Accessing the IBM Systems Director customerforum . . . . . . . . . . . . . . . 15Accessing the IBM Service Bulletin (RETAIN tips)index . . . . . . . . . . . . . . . 16Getting support information from the WorldWide Web . . . . . . . . . . . . . . 16

Information to provide to the IBM TechnicalSupport Center or IBM Systems Director customerforum . . . . . . . . . . . . . . . . 17Getting fixes . . . . . . . . . . . . . . 19Service and support information . . . . . . . 19

Notices . . . . . . . . . . . . . . 21Trademarks . . . . . . . . . . . . . . 22

Copyright IBM Corp. 2010 iii


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iv IBM Systems Director Version 6.2.1 Release Notes


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Chapter 1. Description

IBM Systems Director 6.2.1 includes the following changes:

v Support for additional operating systems

v Fixes for Authorized Program Analysis Reports (APARs) and known problems.

A detailed description of the changes in version 6.2.1 is available in the What'snew in version 6.2.1 topic in the information center.

Related information

"What's new in version 6.2.1" in the IBM Systems Director Information Center

Copyright IBM Corp. 2010 1
http://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.main.helps.doc/fqm0_r_whats_new_in_release_621.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.main.helps.doc/fqm0_r_whats_new_in_release_621.html


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2 IBM Systems Director Version 6.2.1 Release Notes


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Chapter 2. Compatibility issues with earlier versions

Important:

v The version of IBM Systems Director Server must always be the same as or later

than the version of any Common Agent or Platform Agent that is installed onthe managed systems. For example, you must install and use IBM SystemsDirector Server 6.2.1 to manage Common Agent 6.2.1 that is installed onmanaged systems, or you must install and use IBM Systems Director Server 6.2.1to manage Platform Agent 6.2.1 that is installed on managed systems.

v IBM Systems Director version 6.1 or later is not compatible with any versions ofIBM Director Server extensions, IBM Director Console extensions, or IBMDirector Agent extensions that are supported by IBM Director version 5.20.x orearlier. Therefore, you must first uninstall those extensions before you install orupgrade an IBM Systems Director component from version 5.20.x to version6.1.x or 6.2.x. For detailed information, see What's new in version 6.2.0.

v If you must run a version of IBM Director or IBM Systems Director that is older

than the version that is currently installed, you cannot update or migrate to it.You must instead uninstall your current version and then install the olderversion.

See the following table for a complete listing of previous agent versions that arecompatible with and can be managed by IBM Systems Director Server or 6.2.x.

Table 1. Compatibility of IBM Systems Director Server with previous agent versions

Compatibility of IBM Systems Director Server with previous agent versions

For Power Systems servers:

CompatibleAgent-managed systems

IBM Systems DirectorServer version 6.2.x

IBM Systems DirectorServer version 6.1.2.x


IBM Systems DirectorServer version 6.1

Common Agent for

AIX5.20.2

6.1 - 6.1.26.2 (includesPlatform Agent 6.2,Pegasus CIMserver,and CIM providers)- 6.2.1

5.20.2

6.1 - 6.1.2

5.20.2

6.1.0.3 - 6.1.1.x

5.20.2

6.1

Common Agent forVIOS

6.1.0.3 - 6.1.26.2 - 6.2.1

6.1.0.3 - 6.1.2 6.1.0.3 - 6.1.1.x 6.1.0.3

Platform Agent for AIX n/a n/a n/a n/a

Common Agent forLinux on Power Systems

5.20.36.1 - 6.1.26.2 - 6.2.1

5.20.36.1 - 6.1.2

5.20.36.1 - 6.1.1.x

5.20.36.1

Platform Agent forLinux on Power Systems

5.20.36.1 - 6.1.2

6.2 - 6.2.1

5.20.36.1 - 6.1.2

5.20.36.1 - 6.1.1.x

5.20.36.1

Common Agent for IBMi

6.1.2 (5722-UME V1R2)6.2 (5770-UME V1R3)6.2.1

6.1.2 (5722-UME V1R2) n/a n/a

IBM Director [Level 2]Agent for IBM i

5.20.2 5.20.2 5.20.2 5.20.2

IBM i Platform Agent (5722UME V1R2)(5770-UME V1R3)

(5722UME V1R2)(5770-UME V1R3)

(5722UME V1R2) (5722UME V1R2)

For System x servers:

http://../com.ibm.director.main.helps.doc/fqm0_r_whats_new_in_release_620.ditahttp://../com.ibm.director.main.helps.doc/fqm0_r_whats_new_in_release_620.dita


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Table 1. Compatibility of IBM Systems Director Server with previous agent versions (continued)

Compatibility of IBM Systems Director Server with previous agent versions

For Power Systems servers:











Common Agent forWindows

5.20 - 5.20.36.1 - 6.1.26.2 - 6.2.1

5.20 - 5.20.36.1 - 6.1.2

5.20 - 5.20.36.1 - 6.1.1.x

5.20 - 5.20.36.1

Platform Agent forWindows

5.20 - 5.20.316.1 - 6.1.26.2 - 6.2.1

5.20 - 5.20.316.1.1 - 6.1.2

5.20 - 5.20.316.1.1 - 6.1.1.x

5.20 - 5.20.31

Common Agent forLinux on System x

5.20 - 5.20.36.1 - 6.1.26.2 - 6.2.1

5.20 - 5.20.36.1.1 - 6.1.2

5.20 - 5.20.36.1 - 6.1.1.x

5.20 - 5.20.36.1

Platform Agent forLinux on System x

5.20 - 5.20.316.1 - 6.1.26.2 - 6.2.1

5.20 - 5.20.316.1.1 - 6.1.2

5.20 - 5.20.316.1.1 - 6.1.1.x

5.20 - 5.20.31

For System z servers:






Common Agent forLinux on System z

5.20 - 5.20.316.1 - 6.1.26.2 - 6.2.1

6.1 6.1 6.1

Platform Agent forLinux on System z

5.20.3 - 5.20.326.2.1

6.1.1 6.1.1 n/a

IBM z/VM

Manageability AccessPoint Agent for Systemz

6.2.1 5.20.3 5.20.3 5.20.3



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Chapter 3. System requirements

For information about hardware and software compatibility, see the detailedsystem requirements for IBM Systems Director in the Planning section of the

information center.

Planning

Hardware and software requirements (Specified operatingenvironments)

Hardware requirements for IBM Systems Director

Network requirements

Operating system and software requirements

http://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_supported_hardware_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_supported_hardware_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_hardware_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_network_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_operating_system_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_operating_system_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_network_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_hardware_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_supported_hardware_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_supported_hardware_and_software_requirements.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.html


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Chapter 4. Installing IBM Systems Director 6.2.1

For step-by-step installation instructions, see these topics in the information center.

Planning (publib.boulder.ibm.com/infocenter/systems/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.html)

Planning to install IBM Systems Director

Planning to update IBM Systems Director

Installing (publib.boulder.ibm.com/infocenter/systems/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_main.html)

Installing IBM Systems Director on the management server

Installing agents

Upgrading and migrating IBM Systems Director

Configuring IBM Systems Director Server after installation

Uninstalling IBM Systems Director

http://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_t_planning_to_install_ibm_director_server.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_t_planning_to_update_director.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_main.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_main.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_agents.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.upgrade.helps.doc/fqm0_t_upgrading_and_migrating.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.configdir.helps.doc/fqm0_t_configuring_after_installation.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_uninstalling_ibm_director.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_uninstalling_ibm_director.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.configdir.helps.doc/fqm0_t_configuring_after_installation.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.upgrade.helps.doc/fqm0_t_upgrading_and_migrating.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_agents.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_main.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.install.helps.doc/fqm0_t_installing_main.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_t_planning_to_update_director.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_t_planning_to_install_ibm_director_server.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.plan.helps.doc/fqm0_r_planning.html


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Chapter 5. Known problems

Information about how to troubleshoot and resolve problems with IBM SystemsDirector is documented in the Troubleshooting section of the information center.



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Appendix A. Publications and related information

You can view the same content in the IBM Systems Director Information Center asPDF documents. To view a PDF file, you need Adobe Acrobat Reader, which can

be downloaded for free from the Adobe Web site at http://get.adobe.com/reader/.

Information centers and topic collections

v IBM Systems

http://publib.boulder.ibm.com/eserver/

View the IBM Systems information center landing page, which providesintegrated information for multiple IBM Systems products.

v IBM Systems Director

http://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsp

Updated periodically, the IBM Systems Director topic collection contains themost up-to-date documentation available for IBM Systems Director.

v IBM Systems Director plug-ins

publib.boulder.ibm.com/infocenter/systems/index.jsp

View the IBM Systems information center for information about how to installand use plug-ins that extend the functionality of IBM Systems Director.

v IBM Systems Director Upward Integration Modules (UIMs)

publib.boulder.ibm.com/infocenter/systems/topic/uims/fqs0_main.html

Read the IBM Systems Director Upward Integration Modules (UIM) topiccollection to learn about how to install and use upward integration modules andmanagement packs that enable non-IBM workgroup and enterprise-managementproducts to interpret and display data that is provided by Common Agent andPlatform Agent.

v IBM Systems Director API Licensinghttp://www.ibm.com/vrm/4api1

View the license information regarding use of IBM Systems Director APIs andtheir associated documentation. Fill out the form to request API access. Afteryour information is reviewed, you will be contacted with additional informationregarding access to and use of the APIs.

Publications

APAR Readme 6.2.0Provides information about APARs fixed in IBM Systems Director version6.2.0.

Release Notes

6.2.0 and Release Notes 6.2.1Provides information about hardware requirements for running IBMSystems Director components, supported IBM Systems Director hardware,operating systems, databases, and workgroup and enterprisesystems-management software.

Hardware and Software Support GuideProvides information about hardware requirements for running IBMSystems Director components, supported IBM Systems Director hardware,operating systems, databases, and workgroup and enterprisesystems-management software.

http://get.adobe.com/reader/http://publib.boulder.ibm.com/eserver/http://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsphttp://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsphttp://../com.ibm.director.uims.helps.doc/fqs0_main.htmlhttp://www.ibm.com/vrm/4api1http://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.main.helps.doc/6.2%20apar%20readme.txthttp://..com.ibm.director.main.helps.docdir6.2.0_relnotes.pdf/http://..com.ibm.director.main.helps.docdir6.2.0_relnotes.pdf/http://..com.ibm.director.main.helps.docdir6.2.0_relnotes.pdf/http://..com.ibm.director.main.helps.docdir6.2.1_relnotes.pdf/http://..com.ibm.director.main.helps.docdir6.2.1_relnotes.pdf/http://..com.ibm.director.main.helps.docdir6.2.0_relnotes.pdf/http://publib.boulder.ibm.com/infocenter/director/v6r2x/topic/com.ibm.director.main.helps.doc/6.2%20apar%20readme.txthttp://www.ibm.com/vrm/4api1http://../com.ibm.director.uims.helps.doc/fqs0_main.htmlhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsphttp://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsphttp://publib.boulder.ibm.com/eserver/http://get.adobe.com/reader/


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Planning, Installation, and Configuration Guide for AIXProvides detailed instructions to install and configure each component ofIBM Systems Director on system running AIX using the standardinstallation option.

Planning, Installation, and Configuration Guide for IBM iProvides detailed instructions to install and configure each component of

IBM Systems Director on system running IBM i using the Standardinstallation option.

Planning, Installation, and Configuration Guide for Linux on Power SystemsProvides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for Power Systems usingthe Standard installation option.

Planning, Installation, and Configuration Guide for Linux on x86Provides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for System x using theStandard installation option.

Planning, Installation, and Configuration Guide for Linux on System zProvides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for System z using theStandard installation option.

Planning, Installation, and Configuration Guide for WindowsProvides detailed instructions to install and configure each component ofIBM Systems Director on system running Windows using the Standardinstallation option.

Systems Management GuideProvides detailed instructions for using the Web interface and managingsystems and resources in your environment.

Troubleshooting GuideProvides information about problems and how to solve them, and

strategies for troubleshooting common problems.

Events ReferenceProvides information about IBM Systems Director events, including theevent type, description, severity, and extended details.

Commands ReferenceProvides detailed information about the systems managementcommand-line interface (smcli) commands, and other commands that can

be run directly from the command line, including configuring the database,and starting and stopping IBM Systems Director.

Hardware Command Line User's GuideProvides information about installing and using the Hardware Command

Line (formerly known as the IBM Management Processor Command-LineInterface). Command output in this release might vary from commandoutput in previous releases.

White papers and briefs

v IBM Systems Director

ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/XBW03006USEN.PDF

http://..com.ibm.director.main.helps.docmpcli_bk.pdf/ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/XBW03006USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/XBW03006USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/XBW03006USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/XBW03006USEN.PDFhttp://..com.ibm.director.main.helps.docmpcli_bk.pdf/


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This paper provides a detailed overview of the changes in IBM Systems DirectorV6.1, including the new Web interface, security features, operating systemagents, integrated plug-ins and additional plug-ins that can be separatelyinstalled.

v Value Proposition for IBM Systems Director

ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/

XBW03007USEN.PDFThis paper describes the challenges of operational management for enterpriseserver installations and the value provided IBM Systems Director.

v Managing IBM Power Servers with IBM Systems Director 6.1

www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDF

Provides information about managing the virtualization and consolidation onPower systems using IBM Systems Director.

v IBM Systems Director 6.1 Migration Tips

www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDF

Provides information about migrating data when upgrading your environmentfrom IBM Director V5.20 to IBM Systems Director V6.1.

v Performance Tuning and Scaling Guide for IBM Systems Director 6.2

http://www-01.ibm.com/support/docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1

Provides information about how to plan, implement, configure, and use an IBMSystems Director Server to manage a large configuration with optimalperformance. The Performance Tuning and Scaling Guide also containsinformation about the following topics:

Running IBM Systems Director plug-ins, such as IBM Systems Director Active

Energy Manager

and IBM Scalable Systems Manager Integration with Tivoli products

Implementing High Availability (HA)

IBM Redbooks publications

www.ibm.com/redbooks/

You can also search this Web page for documents that focus on IBM SystemsDirector and specific IBM hardware; such documents often containsystems-management material. The following book is available for IBM SystemsDirector V6.1:

Implementing IBM Systems Director 6.1

Tip: Be sure to note the date of publication and to determine the version of IBMSystems Director software to which the Redbooks publication refers.

Further information

Also see the following resources for further information about IBM SystemsDirector:

Appendix A. Publications and related information 13
ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/XBW03007USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/XBW03007USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www-01.ibm.com/support/docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1http://www-01.ibm.com/support/docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1http://www.ibm.com/redbooks/http://www.redbooks.ibm.com/redbooks/pdfs/sg247694.pdfhttp://www.redbooks.ibm.com/redbooks/pdfs/sg247694.pdfhttp://www.ibm.com/redbooks/http://www-01.ibm.com/support/docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1http://www-01.ibm.com/support/docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN&attachment=XBW03009USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFhttp://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN&attachment=POW03011USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/XBW03007USEN.PDFftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/XBW03007USEN.PDF


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v For alerts, discussions, news, parts and product information, and specifictroubleshooting workarounds for IBM Systems Director, see the Support &downloads Web site at http://www.ibm.com/support/us/en/.

Tip: To locate the information that you need, enter Systems Director in theSearch field and click Search. You can then narrow your results by documenttype or product category, or use additional search terms.

v For white papers, technotes, tips, and other documents related to IBM SystemsDirector, see the Techdocs Web site at http://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocs.

Tip: To locate the information that you need, either select the categories that youwant to search or select UNMARKED to search all categories. Then enterSystems Director in the for: field and click Search.

v For solutions to all types of situations that other customers have encountered,see the IBM Systems Director customer forum at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.

http://www.ibm.com/support/us/en/http://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocshttp://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocshttp://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocshttp://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocshttp://www.ibm.com/support/us/en/


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Appendix B. Getting help and support

If you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM to

assist you. This section contains information about where to go for additionalinformation about IBM and IBM products, and whom to call for service, if it isnecessary.

Finding information about IBM Systems Director problems

In addition to the IBM Systems Director information center, you can findinformation about problems and solutions in earlier editions of IBM SystemsDirector documentation, the IBM Systems Director forum, and the IBM ServiceBulletin (RETAIN tip) index.

Available troubleshooting documentation for earlier versions

of IBM Systems DirectorTo troubleshoot problems that are specific to earlier versions of IBM SystemsDirector, see the documentation for that version.

Notes:

1. Printable PDFs for the different versions of the IBM Systems Directordocumentation are available from the IBM Systems Director Support Web pageat www.ibm.com/systems/management/director/.

2. IBM Director versions 4.22 and earlier and all versions of 5.10.x are no longersupported.

3.

IBM SystemsDirector version Available troubleshooting documentation

6.1.x v IBM Systems Director version 6.1.x information centerv Release Notesv Service Bulletin (RETAIN tips) index

5.20.x v IBM Director version 5.20.x information center athttp://publib.boulder.ibm.com/infocenter/director/v5r2/index.jsp

v Release Notesv Service Bulletin (RETAIN tips) index

Accessing the IBM Systems Director customer forumThe IBM Systems Director customer forum provides a place for customers to shareideas and solutions for IBM Systems Director implementations. It serves as theforum for IBM Systems Director installations on all supported operating systemsand hardware.

Although participating in the customer forum does not guarantee an answer froman IBM representative, the forum community does include IBM employees that useIBM Systems Director. To access the forum you must sign in to the IBM

http://www.ibm.com/systems/management/director/http://publib.boulder.ibm.com/infocenter/director/v5r2/index.jsphttp://publib.boulder.ibm.com/infocenter/director/v5r2/index.jsphttp://publib.boulder.ibm.com/infocenter/director/v5r2/index.jsphttp://publib.boulder.ibm.com/infocenter/director/v5r2/index.jsphttp://www.ibm.com/systems/management/director/


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developerWorks Web site and create a profile; there is no fee. The IBM SystemsDirector customer forum Web page is at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.

Accessing the IBM Service Bulletin (RETAIN tips) indexYou an access the IBM Service Bulletin (RETAIN tips) index to view known

problems and workarounds for IBM Systems Director.

Note: After November 21, 2008, RETAIN tips for IBM Systems Director and relatedplug-ins will no longer be created. All subsequent tips will be created as Technotesand will be available in the IBM Systems Director Knowledge Base atwww.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100&sort=desc. All previous IBM Systems Director RETAIN tips will continue to existand will not be migrated to Technotes.

Complete the following steps to access RETAIN tips:

1. Navigate to www.ibm.com/support/us.

2. On this page, select Systems Management Software for Support Type.

3. Select your Product Family and click Go.4. Select Troubleshoot. A list of service bulletins is displayed. These service

bulletins are specific to IBM Systems Director on IBM BladeCenter and Systemx hardware. For IBM Systems Director articles about other hardware platforms,such as IBM Power and System z, complete the following steps:

a. Navigate to www.ibm.com/support/us.

b. On this page, type Director in the Search field and press Enter. A list ofsupport articles is displayed.

c. Type additional keywords in the Additional search terms field to narrowthe search results.

Getting support information from the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMBladeCenter, IBM Power, System x, and System z products, services, and support.

Use the following Web addresses for the applicable product information.

IBM product Web address

BladeCenter products www.ibm.com/servers/eserver/support/bladecenter/

IBM Power systems www.ibm.com/servers/eserver/support/iseries/www.ibm.com/servers/eserver/support/unixservers/

System x servers www.ibm.com/servers/eserver/support/xseries/index.html

System z mainframes www.ibm.com/servers/eserver/support/zseries/

You can find service information for your IBM products, including supportedoptions, at www.ibm.com/support/us.

Also, you can find information about IBM Systems Director in the IBM Systemsforum at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.

http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100&sort=deschttp://www.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100&sort=deschttp://www.ibm.com/support/ushttp://www.ibm.com/support/ushttp://www.ibm.com/servers/eserver/support/bladecenter/http://www.ibm.com/servers/eserver/support/iseries/http://www.ibm.com/servers/eserver/support/unixservers/http://www.ibm.com/servers/eserver/support/xseries/index.htmlhttp://www.ibm.com/servers/eserver/support/zseries/http://www.ibm.com/support/ushttp://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/support/ushttp://www.ibm.com/servers/eserver/support/zseries/http://www.ibm.com/servers/eserver/support/xseries/index.htmlhttp://www.ibm.com/servers/eserver/support/unixservers/http://www.ibm.com/servers/eserver/support/iseries/http://www.ibm.com/servers/eserver/support/bladecenter/http://www.ibm.com/support/ushttp://www.ibm.com/support/ushttp://www.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100&sort=deschttp://www.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100&sort=deschttp://www.ibm.com/developerworks/forums/forum.jspa?forumID=759http://www.ibm.com/developerworks/forums/forum.jspa?forumID=759


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Information to provide to the IBM Technical Support Center or IBM

Systems Director customer forum

When looking for assistance, either from IBM Technical Support Center or in theIBM Systems Director customer forum, there is some basic information that youshould provide.

System x, BladeCenter, and x86-based system information

Before you contact IBM for assistance, or append to the customer forum, youshould gather the following information for the affected systems.

Note: Frequently, IBM uses information and logs generated by the DynamicSystem Analysis (DSA) program to resolve problems. DSA is available from theSystems Management Web page at www.ibm.com/servers/eserver/xseries/systems_management/.v The machine types of all the affected systems.v The operating system.v The BIOS and firmware version levels of the affected systems. If you do not

know this information, you can use Dynamic System Analysis (DSA) to gatherthe information for you.

v Whether the failure is intermittent or persistent.v The last time the feature or function worked.v Any exceptions or error messages that occur.v The version of IBM Systems Director that is installed. Also note whether it is a

new installation or an upgrade installation. If it is an upgrade installation, notefrom which version of IBM Systems Director you upgraded.

v The error and trace logs that are located in the install_root/lwi/logs directory,where install_root is the root directory of your IBM Systems Director installation.Note that this path uses the backslash (\) to delimit the directory; depending onthe system that you are using, you might be required to enter the path using theforward slash (/).

v If it is an installation problem, the install logs that are located in the standardsystem directories and the install_root/logs directory, where install_root is the rootdirectory of your IBM Systems Director installation. Note that this path uses the

backslash (\) to delimit the directory; depending on the system that you areusing, you might be required to enter the path using the forward slash (/).

The following table contains examples of the install logs that are located in thestandard system directories.

Table 2. Examples of install logs and their default locations

Linux install logs (v6.1)

IBM Systems Director install log: /var/log/dirinst.log

IBM Systems Director Platform Agent install logs: /var/opt/ibm/platform/log/install.log

IBM Systems Director Platform Agent uninstall logs: /var/opt/ibm/platform/log/uninstall.log

Windows install logs (v6.1)

IBM Systems Director install log: C:\Windows\dirinst.log

IBM Systems DirectorPlatform Agent install logs: C:\Windows\platinst_*.log

IBM Systems DirectorPlatform Agent uninstall logs: C:\Windows\platuninst_*.log



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v If it a hardware failure or related issue, the hardware logs. For moreinformation, see Providing hardware-log information in the IBM SystemsDirector Systems Management Guide.

v If possible, the steps required to recreate the problem.

System i information

Before you contact IBM for assistance, or append to the customer forum, youshould gather the following information for the affected systems:v The operating system information for management server and for the managed

objects.v Whether the failure is intermittent or persistent.v The last time (or release) that the feature or function worked.v Any exceptions or error messages that occur.v The version of IBM Systems Director that is installed. Also note whether it is a

new installation or an upgrade installation. If it is an upgrade installation, notefrom which version of IBM Systems Director you upgraded.


System p information

Before you contact IBM for assistance, or append to the customer forum, youshould gather the applicable information for the affected systems.

For AIX :v The files containing the redirected output from the following commands:

oslevel -r lslpp -L lsdev prtconf errpt -a lsvpd

v The error and trace logs that are located in the install_root/lwi/logs

directory, where install_root is the root directory of your IBM SystemsDirector installation. Note that this path uses the backslash (\) to delimitthe directory; depending on the system that you are using, you might berequired to enter the path using the forward slash (/).

v The /var/log/dirinst.log file, if you are having an installation problem.v Run the /opt/ibm/director/bin/logcollector script to acquire all the logs

required for debugging.v Whether the failure is intermittent or persistent.v The last time the feature or function worked.v Any exceptions or error messages that occur.v The version of IBM Systems Director that is installed. Also note whether

it is a new installation or an upgrade installation. If it is an upgradeinstallation, note from which version of IBM Systems Director youupgraded.


For Linux on Power Systemsv The files containing the redirected output from the following commands:

(For Red Hat Enterprise Linux) cat /etc/redhat-release (For SUSE Linux) cat /etc/SuSE-release rpm -qa lsvpd

v The error and trace logs that are located in the install_root/lwi/logsdirectory, where install_root is the root directory of your IBM Systems



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Director installation. Note that this path uses the backslash (\) to delimitthe directory; depending on the system that you are using, you might berequired to enter the path using the forward slash (/).

v The /var/log/dirinst.log file, if you are having an installation problem.v Run the /opt/ibm/director/bin/logcollector script to acquire all the logs

required for debugging.v Whether the failure is intermittent or persistent.

v The last time the feature or function worked.v Any exceptions or error messages that occur.v The version of IBM Systems Director that is installed. Also note whether

it is a new installation or an upgrade installation. If it is an upgradeinstallation, note from which version of IBM Systems Director youupgraded.


System z information

Before you contact IBM for assistance, or append to the customer forum, youshould gather the applicable information for the affected systems.v A detailed description of the problem.v Any exceptions or error messages that occur.v If possible, the steps required to recreate the problem.v Whether the failure is intermittent or persistent.v The operating system information for the management server and for the

managed resources.v The version of IBM Systems Director that is installed in each affected system.

Also note whether it is a new installation or an upgrade installation. If it is anupgrade installation, note from which version of IBM Systems Director youupgraded.

v The /var/log/dirinst.log file, if you are having an installation problem.v The /var/log/localmessages or any related log file on manageability access

point (MAP) for z/VM.v

The /opt/ibm/director/log/TWGRas.log file on the management server.

Getting fixes

Occasionally, new releases and upgrades are made available from the IBM SupportWeb site at www.ibm.com/systems/management/director/. These releases andupgrades might contain fixes to problems with IBM Systems Director.

If your IBM Systems Director environment has a problem that is not fixed by anew release or upgrade, contact the IBM Technical Support Center. To do so, youmust have purchased an appropriate support product from IBM.

Service and support information

Service and support offerings for IBM Systems Director are based on the platformon which you choose to run IBM Systems Director Server.

For IBM Systems Director Server running on IBM BladeCenter or System xsystems, subscription services are available for a fee entitling you to notification ofnew upgrades, patches and support information, and free updates during thatperiod. For more information about subscription services or to renew yoursubscription service contract, see the Ready to Buy Web Page atwww.ibm.com/systems/management/director/subscription/.

http://www.ibm.com/systems/management/director/http://www.ibm.com/systems/management/director/subscription/http://www.ibm.com/systems/management/director/subscription/http://www.ibm.com/systems/management/director/


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For more information about service and support offerings available for all IBMsystems, see Support Offerings Web site at www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016 or contactyour IBM representative or IBM Business Partner.

http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016


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Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available in your area. Any reference to an IBMproduct, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product,program, or service that does not infringe any IBM intellectual property right may

be used instead. However, it is the user's responsibility to evaluate and verify theoperation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not grant youany license to these patents. You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBMIntellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia CorporationLicensing 2-31 Roppongi 3-chome, Minato-kuTokyo 106-0032, Japan

The following paragraph does not apply to the United Kingdom or any othercountry where such provisions are inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express orimplied warranties in certain transactions, therefore, this statement may not applyto you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will be

incorporated in new editions of the publication. IBM may make improvementsand/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.

Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Web sites are not part of the materials for this IBMproduct and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.



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Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (ii) the mutual use of theinformation which has been exchanged, should contact:

IBM CorporationMW9A/050

5600 Cottle RoadSan Jose, CA 95193U.S.A.

Such information may be available, subject to appropriate terms and conditions,including in some cases, payment of a fee.

The licensed program described in this information and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement, or any equivalent agreement

between us.

Any performance data contained herein was determined in a controlledenvironment. Therefore, the results obtained in other operating environments mayvary significantly. Some measurements may have been made on development-levelsystems and there is no guarantee that these measurements will be the same ongenerally available systems. Furthermore, some measurements may have beenestimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers ofthose products, their published announcements or other publicly available sources.IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to the

suppliers of those products.

All statements regarding IBM's future direction or intent are subject to change orwithdrawal without notice, and represent goals and objectives only.

This information contains examples of data and reports used in daily businessoperations. To illustrate them as completely as possible, the examples include thenames of individuals, companies, brands, and products. All of these names arefictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.

If you are viewing this information softcopy, the photographs and colorillustrations may not appear.

Trademarks

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks ofInternational Business Machines Corporation in the United States, other countries,or both. If these and other IBM trademarked terms are marked on their firstoccurrence in this information with a trademark symbol ( or ), these symbolsindicate U.S. registered or common law trademarks owned by IBM at the time thisinformation was published. Such trademarks may also be registered or common



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law trademarks in other countries. A current list of IBM trademarks is available onthe Web at Copyright and trademark information at www.ibm.com/legal/copytrade.shtml.

Adobe is either a registered trademark or trademark of Adobe SystemsIncorporated in the United States, and/or other countries.

Java and all Java-based trademarks and logos are trademarks of Sun Microsystems,Inc. in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the UnitedStates, other countries, or both.

Other company, product, or service names may be trademarks or service marks ofothers.

Notices 23
http://www.ibm.com/legal/copytrade.shtmlhttp://www.ibm.com/legal/copytrade.shtmlhttp://www.ibm.com/legal/copytrade.shtmlhttp://www.ibm.com/legal/copytrade.shtml


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Readers Comments We'd Like to Hear from You

IBM SystemsIBM Systems DirectorRelease NotesVersion 6.2.1

We appreciate your comments about this publication. Please comment on specific errors or omissions, accuracy,organization, subject matter, or completeness of this book. The comments you send should pertain to only theinformation in this manual or product and the way in which the information is presented.

For technical questions and information about products and prices, please contact your IBM branch office, yourIBM business partner, or your authorized remarketer.

When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in anyway it believes appropriate without incurring any obligation to you. IBM or any other organizations will only usethe personal information that you supply to contact you about the issues that you state on this form.

Comments:

Thank you for your support.

Send your comments to the address on the reverse side of this form.

If you would like a response from IBM, please fill in the following information:

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Phone No. Email address


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Readers Comments We'd Like to Hear from You

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