1© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingTogether on the road to success … .

Dipl.-Ing. Walter AbelManagement Consulting

Karl Czerny - Gasse 2/2/32A - 1200 Vienna

' +43 1 92912 657 +43 1 92912 66

office@walter-abel.atwww.walter-abel.at

2© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingCompany Profile

Portfolio:

u Performance Management

u Process Management

u Project Management

u IT Service Management

u External Quality Assurance forIT Projects

u Time Based Management

u Business Intelligence Solutions

Founded 2008(as subsequent company of

stratCON Management Consulting)

Service Concept:Our goal is holistic consulting focused on knowledge transferto our clients to enable them to self contained acting after theengagement. Cooperation with partners and system providersassures single source solution competence.

Mission:We are a network of management consultants with internationalexperience. We emphasize on objectivity, independence andpractical relevance. We focus on realization besides analysisand conception. We are guided by the rule of benefitsoptimization for our clients. People and their Quality of Lifeare the central element of business activities. We takeresponsibility for implementation by time based management.

3© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingInternational Experience

Austria

Belgium

Bulgaria

Croatia

Czech Republic

France

Germany

Russian Federation

Hungary

Slovakia

Finland

4© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement Consulting

Experiences in DetailTasks

u Performance Managementu Strategy Developmentu Performance Optimizationu Controllingu Management Information Systemsu Turn Around Management

u Process Managementu Process Optimizationu Process Automatisationu Logistics

u Project Managementu Project Management, Coachingu External Quality Assurance for

Projects

u IT Service Managementu IT Organizationu Process Optimizationu ITSM Solutions

u Quality Managementu ISO 9000

u Mergers and Acquisitionsu Due Diligenceu Project Supportu Coaching

u Management- and Personal Coaching

5© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement Consulting

Experiences in DetailIndustries

u Service Industryu Telecommunicationu IT

u Industryu Constructionu Automotiveu Machineryu Metal Working Industryu Glass Industryu Textile IndustryuWood Working Industryu Oil and Gasu Food and Beverage

u Public Administration

6© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingExemplary References

References of predecessing company stratCON Management Consulting

7© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingPerformance Management

u Strategic Planning, Strategy - Checku Value Management (Increasing Company Value)u Risk Management (Handling of Business Risks)u Strategic Controllingu Evaluation of Investments and Profitabilityu Balanced Scorecard including Software Solutionu Consulting for Company Handoveru IS / IT - Strategyu IT Service Management (ITIL, CobiT, ISO 20000)

8© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingProcess Management

u Systemic Organization Developmentu Process Management including Software Solutionu Optimization of Organization Structure and Process Flowu Knowledge Managementu Quality Managementu Information Managementu Neutral Specifications and Tenders for IT - Systemsu IT Service Management (ITIL, CobiT, ISO 20000)

9© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingProject Management

u Operational Project Managementu Project Management - Trainingu Project Management - Coachingu External Quality Assurance for IT - Projects

10© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

Signavio Process EditorCollaborative process management from design and analysis to publication

u Process analysis and -designu Intuitive, multilingual modelingu Import of ARIS® modelsuWeb based documentation and publicationu Easy integration into wikis and blogs

11© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

QPR ProcessGuideFlexible process management from design and simulation to publication

u Process analysis and -designu Intuitive, multilingual modelingu Dynamic simulation and optimizationuWeb enabled documentation and publicationu Multiuser process databaseu Integration with QPR ScoreCard

12© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

QPR ScoreCardThe Balanced Scorecard for all sizes of companies

u Integrated performance measurementu Management information at a glanceu Automatic alarm in case of deviationu Freely configurableuWeb based communicationu Integration with QPR ProcessGuideu Integration with SAP BW

13© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

ITIL V3 ProcessMapThe Best Practice Process Model of theinternational standard ITIL V3 forSignavio Process Editor:

u saves the awful evaluation ofnecessary processes in the beginningof an ITSM project

u provides a check for completenessfor the planned ITSM process model

u provides a huge amount of checklistsand templates for IT service management

u shows the internal and externalprocess interfaces of theIT Service Management

u provides process oriented supportfor the implementation of ITSM systems

u is completely ISO 20000 compliant

14© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

ITIL V3 ProcessMapThe Best Practice Process Model of the international standard ITIL V3 forQPR ProcessGuide:

u saves the awful evaluation ofnecessary processes in the beginningof an ITSM project

u provides a check for completenessfor the planned ITSM process model

u provides a huge amount of checklistsand templates for IT service management

u shows the internal and externalprocess interfaces of theIT Service Management

u provides process oriented supportfor the implementation of ITSM systems

u is completely ISO 20000 compliant

15© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingBusiness Intelligence - Solutions

ITSM CockpitHolistic management of IT services based on defined IT processes according tothe international ITIL V3 standard and measurement of related key figures. Oursolution combines:

u an ITIL V3 conforming service desku a configuration databaseu a customizable process model according

to ITIL V3 in QPR ProcessGuideu an ITSM scorecard based on the

QPR ScoreCard for the measurement andreporting of process related key measureswith integrated early alert system

u an user portal utilizing the QPR CollaborationPortal foru presentation of processes and performanceu communication between the responsible persons and usersu alarming in case of deviationsu analysis and evaluation

16© Dipl.-Ing. Walter Abel Management Consulting1.5 - Company Presentation

Dipl.-Ing. Walter AbelManagement ConsultingSchlussbild

Dipl.-Ing. Walter AbelManagement Consulting

Karl Czerny - Gasse 2/2/32A - 1200 Wien

Tel: +43 1 92912 65Fax: +43 1 92912 66Email: office@walter-abel.atInternet: www.walter-abel.at

… . let us create the future together … .

Together on the road to success … .