Basic PowerPoint

The essence of Dimension DataName of Presenter

6 December 2012 Copyright Dimension Data#6 December 20121

Welcome to the leading ICT services and solutions provider that Accelerates your ambition Copyright Dimension Data#6 December 2012

Dimension Data today2011 global revenues of US$5.8 billionOver 14,000 employees with operations in 51 countries across 5 regionsExtensive experience in emerging marketsClient-centric, services focused businessOver 6,000 clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education78% of Global Fortune 100 and 59% of Global Fortune 500 are Dimension Data clients Copyright Dimension Data#6 December 2012Just the facts on our business3

Dimension Data globallyWholly-owned subsidiary of the NTT GroupRanked the 31st in Global Fortune 500The largest telecommunications company in AsiaThe second largest in the world (in terms of revenue)

Copyright Dimension Data#6 December 2012In 2010, Dimension Data was acquired by the NTT Group, a Japanese telecommunications company

The business rationale for the deal included:NTT and Dimension Data share a common vision for the evolution of the ICT industryThe combined business will provide high-quality and reliable ICT solutions to its global client baseStrong geographic fitDimension Data has a highly complementary business and operational model to NTT, with limited overlapWith NTT, Dimension Data has access to the capital and financial strength to exponentially accelerate its growth4NTTs business structure

100%100%Regionalcommunications business

100%Long distance and international communications business

54.2%Application integration business

66.6%Voting rights ratioMobile communication businessReal estate, finance, construction and power businessOther businessOther Group companies100%Managed ICT infrastructure

Copyright Dimension Data#6 December 2012In 2010, Dimension Data was acquired by the NTT Group, a Japanese telecommunications company

The business rationale for the deal included:NTT and Dimension Data share a common vision for the evolution of the ICT industryThe combined business will provide high-quality and reliable ICT solutions to its global client baseStrong geographic fitDimension Data has a highly complementary business and operational model to NTT, with limited overlapWith NTT, Dimension Data has access to the capital and financial strength to exponentially accelerate its growth5

FY2011 regional review Systems Integration* AMERICASRevenue 6%Operating profit -87%Operating margin 0.3%

EUROPERevenue 1% Operating profit 39%Operating margin 4.6% ASIA Revenue 42% Operating profit 23%Operating margin 6.7% AUSTRALIARevenue 15% Operating profit 34%Operating margin 5.8% MIDDLE EAST & AFRICARevenue 6% Operating profit 28%Operating margin 9.8%ProductService Copyright Dimension Data#6 December 20126The pie chart depicts the mix in services and product revenues in FY11.The % per region shows the constant currency year-on-year growth in revenue and operating profit. Operating margin is the actual operating margin achieved in 2011.

About Dimension Data in Asia PacificComplete Asia Pacific sales and service coverageOver 62 major offices in 13 countries

*Includes regular and contract employeesApproximately 3,913employees*Five major vertical markets: Financial ServicesMedia and CommunicationsManufacturingTravel and TransportationPublic Sector Copyright Dimension Data#6 December 201277

Our India FootprintOur operationsChennaiKolkataBangalorePuneMumbaiNew DelhiHyderabad Copyright Dimension Data#6 December 2012

Our India FootprintGlobal Services CentreCertified ISO/IEC 20000-1:2005 (ISO 20K) standard 450 seat facilityHouse world class Global Comm & Center for monitoring & managing the Integrated Data Centres

Copyright Dimension Data#6 December 2012

Our India FootprintLargest Portfolio of tier III certified data centres in the world

Faridabad

Ludhiana

Ghaziabad

Ahmedabad

Mumbai

Jaipur

Copyright Dimension Data#6 December 2012Solutions and ServicesNetworkIntegrationPerformance OptimisationData CentreSolutionsMicrosoftSolutionsConvergedCommunicationsSecurity SolutionsSecurityICT Infrastructure SolutionsLines of BusinessEnterprise MobilityUnified Communicationsand CollaborationData CentreNetwork Copyright Dimension Data#6 December 2012Alsowhilst these are the ICT Infrastructure markets we are going after ,,,,we need to continue to drive for deep competence as driven by our LoBs .and whilst we keep that focus because its that deep competence that sets us apart

we also need to seize the opportunity of what we refer to as the XLOB opportunities things like mobility like Cloud are very much across our existing competencies and we need to figure out how we lock down BOTH opportunities we are working on

this complex area and to ensure we get enough focus on these new areas we will talk about this later

The challenge of focus . more of this later

So this is not a structural change this simply reflects the market opportunities we are focussing on in the ICT market.

11Solutions and ServicesOur Services portfolioICT Lifecycle ServicesManaged Services Cloud Services ConsultingTraining ServicesSupport ServicesProfessional ServicesIT OutsourcingNetworkIntegrationPerformance OptimisationData CentreSolutionsMicrosoftSolutionsConvergedCommunicationsSecurity SolutionsLine of Business Copyright Dimension Data#6 December 2012The cornerstone of how we remain and build our client loyalty is through a deep services relationship

We must defend and grow the more basic services and then secure the high ground with the more complex managed, Cloud and ITO services .

Guys we are still very much in the basic support services Cisco may be upping the game here but we must execute our support strategy hold the line while we continue to get exponential traction at the more higher value add services

Rob will take you through our services strategy.

12We have built our expertise in cloudWe are ready toaccelerate your journey!System Integrationand Services

Internet SolutionsNetworksData centresManaged hostingIaas (DC)Voice services

IT Outsourcing (MEA)Comms towerHostingApplications

LoB focusConsultingInfrastructure virtualisationPublic cloud services

Public cloud SaaS1 million BPOS seatsCloud integration and federation

NTT Group assetsNTTC global MPLSNTTC data centresNTT data

OpSource (US)Managed hostingCloud hosting IaaS (DC)Scalable cloud architecture

BlueFire (AU)Managed hostingIaaS (DC)Managed appsDimension Data (Asia)6 Tier 3 data centresManaged hostingCloud service roadmap

Copyright Dimension Data#6 December 2012Over the years, Dimension Data has built its expertise in cloud.

In addition to our experience in systems integration and services we also have acquired several companies with deep cloud expertise:

OpSource, acquired in 2011, is a leader in cloud and managed hosting. The company was recognised as a Challenger by Gartner in the 2011 Public Cloud IaaS Magic Quadrant. The company has developed significant cloud management system technology for both public and private clouds. Based in Santa Clara, California, OpSource also has expertise in operating clouds.

BlueFire delivers enterprise grade infrastructure and services and provides an extensive range of professional hosted services, including productivity applications, email hosting, desktop services, cloud storage, backup recovery, DR as well as cloud computing services. Also, BlueFire operates from 9 data center and 10 point-of-presence across AUS and NZ.

Internet Solutions is the largest ISP in Africa and offers connectivity, carrier services and cloud services.

In June 2011, Dimension Data formed the Cloud Solutions Business Unit to accelerate its cloud strategy. BlueFire and OpSource are part of the Cloud Solutions Business Unit.

13Partnering with SPs to deliver Cloud Services

Copyright Dimension Data#6 December 2012

Our Global Competency Geographical and Data centre footprintTogether with NTT comm and OpSource, we have data centres in over 40 cities in 20 countries

Together with Preferred Partners, we cover over 150 countries Copyright Dimension Data#6 December 201215On the back of our global clients need for worldwide multi-vendor solutions the Preferred Partner Programme was established in 2003. The programme enables Dimension Data to deliver in an additional 108 countries in addition to our direct presence.. The Preferred Partner Programme has established a consolidated network of approved partners who can deliver at a minimum multi-vendor capabilities in geographies where Dimension Data doesnt have a direct presence.

Benefits of the programme include:Consistent, effective service delivery that extends across both geographies and technologiesGlobal pricing, meaning multinational clients can benefit from the convenience of receiving only one quote in one currency if they so wishCentral or local in-country billing options are availableA single point of accountability and ownership Global Service Level Agreements

Our experienceWe have a broad base of technical expertise throughout the worldDirect offering in over 51 countries and a robust Preferred Partner Programme allows us to implement in another 114 countriesEnhanced productivity and service quality of call centre agents in over 50,000 seats globally through workforce optimisation solutionsMulti-cultural - over 70% of Dimension Data staff speak more than one language We have over 4,270 Microsoft certifications and employ over 350 Microsoft Certified Systems Engineers We have nearly 1,000 vendor authorisations and certifications from our strategic security partners across the globe.Globally we have almost 400 CCIEs the largest number outside of Cisco and over 350 MicrosoftCertified Systems Engineers Copyright Dimension Data#6 December 201216A major reason that our employees get such great accolades from our clients is because of the investment we make in growing their competencies and skill sets. Here is some of the experience base facts that are most relevant to clients.

Our Multi-vendor CapabilitySupport Capability

Cisco in 147 countriesTANDBERG, Bluecoat, Check Pointin more than 70 countriesRiverbed in more than 40F5 in more than 25 42 technology categoriesin 81 product families

Copyright Dimension Data#6 December 2012Dimension Data has established long standing partnerships with the leading technology manufacturers in their domain areas. We invest in these partnerships to ensure we are able to best advise and assist our clients on IT architecture and the trade-offs associated with different choices.

A formal partner management process is owned and driven through the office of our CTO.

We have won nearly 100 vendor awards this past year which to us is more a testament to our ability to effectively serve our clients needs in multi-technology, mulit-vendor environments.17Why Dimension Data?Systems and processesAbilityto deliver ITServicesaround theworldBestpracticeapproach- ITIL andCMMOver25 yearsexperienceDeliverservices tosome of theworlds leadingorganisations

Interfacewith majorvendorsComprehensivePreferred PartnernetworkSkilledandexperiencedtechnologyexperts

Copyright Dimension Data#6 December 201218Dimension Data supports and manages more than $12.5 billion worth of networking equipment on a 24x7x365 around the globe. We also handle in excess of 900 000 service requests for almost 10 000 clients every year. We offer a global footprint, with a direct presence in 40 countries and extended service coverage in another 120 countries through our preferred partner programme.

accelerate your ambitionwww.dimensiondata.com

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