Digitalisation in Banking
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Digitalisation in Banking “You’ll never design alone”
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Transcript of Digitalisation in Banking
Digitalisation in Banking
“You’ll never design alone”
Currently
What could’ve been
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“Historical” examples
What went wrong
The Company
People don’t want to get out of their comfort zone
And they shouldn’t
Banks should
It’s about the users
Consumer driven
And about the employees
Customer needs
Employee knowledge
CreativeSolutions
Too late?
The Future
PSD II
Fintechs
Blockchain
Be ready
PSD II
Open innovation and design
Payments
Data and prediction driven
support
You will be impacted too
Healthcare
Transport
Food industry
Design
QUESTIONS?