Digital_101
-
Upload
nkateko-mongwe -
Category
Documents
-
view
157 -
download
4
Transcript of Digital_101
![Page 1: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/1.jpg)
Created by: Nkateko Mongwe
This presentation is a basic introduction to Digital Media.
![Page 2: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/2.jpg)
The Internet is becoming
the town square for the
global village of tomorrow.
- Bill Gates
![Page 4: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/4.jpg)
HOW IS DIGITAL TRAFFIC MEASURED?
Google Analytics (GA) = GA enables Web masters and site owners to
freely access Web analytics data.
Google Analytics tracks visitors through your site and also tracks the
performance of your marketing campaigns.
Source: Webopedia
![Page 5: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/5.jpg)
HOW IS DIGITAL TRAFFIC MEASURED?
Google Analytics is a service offered by Google that generates
detailed statistics about a website's traffic and traffic sources and
measures conversions and sales. It's the most widely used website
statistics service.
The basic service is free of charge and a premium version is available for
a fee.
Google Analytics can track visitors from all referrers, including search
engines and social networks, direct visits and referring sites. It also tracks
display advertising, pay-per-click networks, email marketing, and digital
collateral such as links within PDF documents.
Source: Wikipedia
![Page 6: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/6.jpg)
HOW IS DIGITAL TRAFFIC MEASURED?
Effective Measure (EM) = Effective Measure is an online Audience
Measurement tool, headquartered in Australia, with offices in Dubai,
London, New York, Melbourne, Sydney and Singapore.
Effective Measure combines demographic information with site data.
Effective Measure's user information comes from a combination of
online panel, census based page tagging and online survey.
Effective Measure has grown rapidly in the 5 months since commercial
launch, and now claims over 95 million people in their audience
measurement network.
Source: Crunch Base
![Page 7: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/7.jpg)
HOW IS DIGITAL TRAFFIC MEASURED? THE DIFFERENCE
GOOGLE ANALYTICS (GA) EFFECTIVE MEASURE (EM)
1 Tracks your website Tracks many websites
2 Tracks your website in real-time Measures audience in more detail
3 Measures web analytics data such as user paths, conversions, individual pages or bounce rates.
Reports top line media metrics (Page Views, User Sessions, Unique Visitors and frequency / Engagement) that are relevant to advertisers and is an industry digital media planning tool.
![Page 8: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/8.jpg)
WHAT IS DIGITAL MARKETING?
If marketing creates and satisfies demand, digital marketing drives the
creation of demand using the power of the internet, and satisfies this
demand in new and innovative ways.
The internet is an interactive medium. It allows for the exchange of
currency but more than that it allows for the exchange of value.
Source: eMarketing 5th Edition , 2014
![Page 9: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/9.jpg)
WHAT IS DIGITAL MARKETING?
Digital marketing is marketing that makes use of electronic devices
(computers) such as personal computers, smartphones, cellphones,
tablets and game consoles to engage with stakeholders.
Digital marketing applies technologies or platforms such as websites, e-
mail, apps (classic and mobile) and social networks. Social Media
Marketing is a component of digital marketing.
Source: Wikipedia, 2014
![Page 10: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/10.jpg)
WHAT IS DIGITAL ADVERTISING?
Digital advertising, uses the Internet to deliver promotional marketing
messages to consumers.
It includes email marketing, search engine marketing, social media
marketing, many types of display advertising (including web
banner advertising), and mobile advertising.
Source: Wikipedia, 2014
![Page 11: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/11.jpg)
WHAT IS DIGITAL ADVERTISING?
Like other advertising media, online advertising frequently involves both
a publisher, who integrates advertisements into its online content, and
an advertiser, who provides the advertisements to be displayed on the
publisher's content.
Other potential participants include advertising agencies who help
generate and place the ad copy, an ad server who technologically
delivers the ad and tracks statistics, and advertising affiliates who do
independent promotional work for the advertiser.
Source: Wikipedia, 2014
![Page 12: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/12.jpg)
Innovation needs to be part of your
culture. Consumers are transforming
faster than we are and if we don’t
catch up, we’re in trouble -
Ian Schafer
![Page 13: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/13.jpg)
DIGITAL METRICS / DIGITAL TERMS
Source: Effective Measure
Average Page Duration (APD) = The average time spent on each page
during a Unique Browser's session within the site.
Average Page Views Per Session (APVPS) = The average amount of Page
Views generated during a User Session.
Average Daily Unique Browsers (Ave Daily UB) = The average of the Unique
Browsers per day in the reporting month.
Average User Session Duration (ASD) = The total average time spent by
a Unique Browser on the site per User Session.
Frequency (Freq.) = Frequency measures how often visitors come to a
website. It is calculated by dividing the total number of User Sessions (or
visits) by the total number of Unique Visitors. Sometimes it is used to
measure the loyalty of your audience.
![Page 14: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/14.jpg)
DIGITAL METRICS / DIGITAL TERMS
Source: Effective Measure
Home page = The page designated as the main point of entry of a website
(or main page) or the starting point when a browser first connects to the
Internet
IAB = The Interactive Advertising Bureau (IAB) is the peak trade association
for online advertising in a number of countries.
Network = An online advertising network or ad network that connects
advertisers to web sites that want to host advertisements.
Page = Multimedia document, consisting of files delivered by one or more
servers, and presented in the user's browser window. Files are presented in
one or more frames (visual subdivisions of a page).
Page Views (PV) = Page Views are the number of pages played based on
a specific date range from all the unique browsers that visit your site. Every
time a user clicks on a link inside your site, or refreshes the page, it counts
as one Page View.
![Page 15: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/15.jpg)
DIGITAL METRICS / DIGITAL TERMS
Source: Effective Measure
Sessions / Visits = A series of one or more Page Views, served to
one browser, which ends when there is a gap of 30 minutes or more
between successive Page Views for that browser.
Site = Site is the consolidation of multiple URL's associated with a domain
name. A URL is considered a site based on the absence of forward slashes
in its name and that it general ends in and is associated with
a domain name.
Time Spent = The average total time spent by a user during the reporting
time period, either hourly, daily, weekly or monthly. Reported as an
aggregated average of all users.
Unique Audience (UA) = Unique Audience represents the number of
individual people who have visited site with in the selected period.
![Page 16: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/16.jpg)
DIGITAL METRICS / DIGITAL TERMS
Source: Effective Measure
Unique Browsers (UB) = Each web browser (or device) visiting an audited
site is assigned a unique cook ID to help determine browser uniqueness.
This metric displays the number of Unique Browsers that visited a site within
the selected reporting period.
Unique Visitors (UV) = A unique visitor is a statistic describing a unit of traffic
to a website, counting each visitor only once in the time frame of the
report.
Universe = The total population of audience being measured.
URL = Uniform Resource Locator, the addressing system used in the World
Wide Web and other Internet resources.
Visits = Visits are the number of Internet sessions that occurred in the
specified date range. A browser/visitor may re-visit a site multiple times in
the specified date range, that's why Visits will always be higher than the
Unique Browsers.
![Page 18: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/18.jpg)
Digital Media Channels:
SEO
Search Advertising
Online Advertising
Affiliate
Video Marketing
Social Media
Email Marketing
Mobile
TYPES OF DIGITAL MEDIA CHANNELS:
Source: marketing 5th Ed, 2014
![Page 19: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/19.jpg)
Source: searchland.com
TYPES OF DIGITAL MEDIA CHANNELS: SEO
SEO stands for “search engine optimization.” It is the process of getting
traffic from the “free,” “organic,” “editorial” or “natural” listings on
search engines. All major search engines such as
Google, Yahoo and Bing have such results, where web pages and other
content such as videos or local listings are shown and ranked based on
what the search engine considers most relevant to users. Payment isn’t
involved, as it is with paid search ads.
Tactical use: Customer retention and acquisition
search engine optimization
![Page 20: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/20.jpg)
TYPES OF DIGITAL MEDIA CHANNELS: SEARCH
ADVERTISING
Method of using ads that will show up when an internet user types in
specific key words or phrases in search of a product or service. Typically
used a great deal in online/internet marketing.
Tactical use: Sales, customer retention and acquisition
Source: searchland.com
![Page 21: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/21.jpg)
Source: marketing 5th Ed, 2014
TYPES OF DIGITAL MEDIA CHANNELS: ONLINE
ADVERTISING
Online advertising covers advertising in all areas of the internet – ads in
emails, ads on social networks and mobile devices and display ads on
normal websites.
Tactical use: Branding and acquisition
![Page 22: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/22.jpg)
Source: Webopedia
TYPES OF DIGITAL MEDIA CHANNELS:
AFFILIATE MARKETING
An automated marketing program where a Web advertiser or merchant
recruits webmasters to place the merchant's banner ads or buttons on
their own Web site. Webmasters will receive a referral fee or commission
from sales when the customer has clicked the affiliate link to get to the
merchant's Web site Web site to perform the desired action, usually
make a purchase or fill out a contact form. The most common types of
affiliate programs include pay-per-click, pay-per-lead, and pay-per-
sale.
Tactical use: Sales and branding
![Page 23: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/23.jpg)
Source: marketing 5th Ed, 2014
TYPES OF DIGITAL MEDIA CHANNELS: VIDEO
MARKETING
Video marketing involves creating video content. This can either be
outright video advertising or can be valuable, useful, content
marketing.
Tactical use: Branding, customer, retention and value creation
![Page 24: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/24.jpg)
Source: marketing 5th Ed, 2014
TYPES OF DIGITAL MEDIA CHANNELS: SOCIAL
MEDIA
Social media also known as consumer-generated media is media (in the
form of text, visuals and audio) created to be shared. It has changed
the face of marketing by allowing collaboration and connection in a
way that no other channel has been able to offer.
Tactical use: Branding, value creation and participation
![Page 25: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/25.jpg)
Source: marketing 5th Ed, 2014
TYPES OF DIGITAL MEDIA CHANNELS: EMAIL
MARKETING
A type of direct digital marketing that uses electronic mail (also called
email or e-mail) as the marketing communication delivery method.
Email marketing is used in a number of ways by organizations and
marketers for brand and customer loyalty building, acquiring or
converting customers, company advertisements, or for communicating
promotional offers and more.
Tactical use: Customer retention and value creation
![Page 26: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/26.jpg)
Source: eMarketing 5th Ed, 2014
Smartphones are powering the
Internet of everything
– Karthee Madasamy, Qualcomm Ventures.
![Page 28: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/28.jpg)
Source: eMarketing 5th Ed, 2014
MOBILE
Mobile advertising is the communication of products or services to
mobile device and smartphone consumers. The mobile advertising
spectrum ranges from short message service (SMS) text to interactive
advertisements.
![Page 29: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/29.jpg)
Source: eMarketing 5th Ed, 2014
MOBILE
Six unique features of mobile
1. Mobile devices are personal
2. Mobile devices are always carried
3. Mobile devices are always on
4. Mobile devices have built-in payment system
5. Mobile devices are available at the point of creative inspiration
6. Mobile devices allow accurate audience measurement
![Page 30: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/30.jpg)
Source: eMarketing 5th Ed, 2014
MOBILE MARKETING
Mobile marketing is marketing on or with a mobile device, such as
a smart phone. Mobile marketing can provide customers with time and
location sensitive, personalized information that promotes goods,
services and ideas.
Reaching people at
moments that matter -
![Page 31: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/31.jpg)
Source: Wikipedia & allseasonva
MOBILE MARKETING CHANNELS
1. SMS Marketing
2. MMS
3. Push notifications
4. App-based marketing
5. In-game mobile marketing
6. Mobile web marketing
7. QR codes
8. Bluetooth
9. Infrared
![Page 32: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/32.jpg)
DIGITAL MEDIA BUYING METHODS:
DATABASES
Collection of user data (opt in database)
that can be used for SMS, MMS, and Email
Marketing.
Highly Targetable
Cost per Send Model
65 cents per SMS
R 1.00 MMS
Emailers – R 650.00 CPM
Source: eMarketing 5th Ed, 2014
![Page 33: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/33.jpg)
DIGITAL MEDIA BUYING METHODS:
PROMOMAILER
Consumers are delivered a Promomailer with a
single, brand-focused message.
They provide our clients with a captive and
targeted audience in a clutter-free
environment.
Promotional mailers should be incentive driven,
such as giveaways, special deals and
competitions, and this further ensures a high
“open” rate and interaction with the mails.
Target your message to the subscribed user
base via age, gender and region.
Benchmark: Open Rate 14%
CPM: R 650.000
Source: eMarketing 5th Ed, 2014
![Page 34: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/34.jpg)
DIGITAL MEDIA BUYING METHODS:
NEWSLETTERS
Distributed Publication generally about one main topic that is of interest
to its opt in subscribers. Banner palcements available for sponsorship.
Example: Food Newsletter sponsored by What's for dinner?
Cost per Mailer:
R 250.00 CPM
Source: eMarketing 5th Ed, 2014
![Page 35: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/35.jpg)
They say a year in the Internet
business is like a dog year..
equivalent to seven years in a
regular person's life. In other words,
it's evolving fast and faster.
– Vinton Cerf, US technology guru
![Page 36: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/36.jpg)
DIGITAL MEDIA BUYING METHODS:
NEWSLETTERS
Sponsored Placements
CTR – 0.2% - 0.3%
Ad Placement takes you
directly to Advertisers
website.
Source: eMarketing 5th Ed, 2014
![Page 37: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/37.jpg)
Source: eMarketing 5th Ed, 2014
HANDSETS DISPLAY AND CORRESPONDING
AD IMAGES
Handset Approx Handset
Screen Size (px W x H) Example Handsets Ad Unit Ad Size (pixels)
X-Large 320 x 320 Palm Treo 700P, Nokia E70
X-Large 300 x 50
Large 240 x 320
Samsung MM-A900, LG VX-8500 Chocolate, Sony Ericsson W910i
Large 216 x 36
Medium 176 x 208 Motorola RAZR, LG VX-8000, Motorola ROKR E1
Medium 168 x 28
Small 128 x 160 Motorola V195 Small 120 x 20
![Page 38: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/38.jpg)
Source: wikipedia & allseasonva
PREMIMUM VS NETWORK
An online advertising network or ad network is a company that
connects advertisers to web sites that want to host advertisements. The
key function of an ad network is aggregation of ad space supply from
publishers and matching it with advertiser demand.
The phrase "ad network" by itself is media-neutral in the sense that there
can be a "Television Ad Network" or a "Print Ad Network", but is
increasingly used to mean "online ad network" as the effect of
aggregation of publisher ad space and sale to advertisers is most
commonly seen in the online space.
![Page 39: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/39.jpg)
Source: wikipedia & allseasonva
ADVERTISING NETWORK VS PREMIUM
Premium Sites Include (CPM Only)
Networks = Represents thousands of Website and especially International
Sites.
![Page 40: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/40.jpg)
Source: wikipedia & allseasonva
ADVERTISING NETWORK
![Page 41: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/41.jpg)
DIGITAL MEDIA BUYING METHODS
Main online buying models
CPM – Cost Per Thousand
CPC – Cost Per Click
CPA – Cost Per Action
CPL – Cost Per Lead
CPC, CPA, CPL are performance based buying models
Source: eMarketing 5th Ed, 2014
![Page 42: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/42.jpg)
Source: wikipedia & allseasonva
DIGITAL MEDIA BUYING METHODS: BANNER
SIZES
Name Size (pixels)
Banner 468 x 60
Half page Ad 300 x 600
Leaderboard 728 x 90
Medium Rectangle 300 x 250
Double Banner 486 x 120
![Page 43: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/43.jpg)
DIGITAL MEDIA BUYING METHODS: TYPES OF
BANNER ADS
• Leaderboard (728x90)
• Half Page (300x600)
• MPU (300x250)
Source: eMarketing 5th Ed, 2014
![Page 44: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/44.jpg)
DIGITAL MEDIA BUYING METHODS: TYPES OF
BANNER ADS
Leaderboard (728x90)
Above the fold, First Ad Placement you see on a Publishers Page
Source: eMarketing 5th Ed, 2014
![Page 45: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/45.jpg)
DIGITAL MEDIA BUYING METHODS: TYPES
OF BANNER ADS
Half Page (300x600) – Highest CTR’s!!
Source: eMarketing 5th Ed, 2014
![Page 46: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/46.jpg)
DIGITAL MEDIA BUYING METHODS: TYPES OF
BANNER ADS
MPU/Medium Rectangle (300x250)
Source: eMarketing 5th Ed, 2014
![Page 47: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/47.jpg)
DIGITAL MEDIA BUYING METHODS: TYPES OF
BANNER ADS
Home Page Take Over – Background Skin & Leaderboard
100% SOV over a 24 hour period
Other Ad Sizes also can
be used such as 468x120
; 600x120 etc.
Some Sites have specific
sizes specific to their
platforms, so ALWAYS
ask for site specs before
you start a build!
Source: eMarketing 5th Ed, 2014
![Page 48: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/48.jpg)
DIGITAL MEDIA BUYING METHODS:
STANDARD VS RICH MEDIA
Standard Banners – Up to 39kb
Rich Media – Over 39kb and have a better user experience, leading to
higher CTR’s and Higher Engagement.
These include:
Expandable Banners
Rich Flash Banners
Interstitials
Page Overlays
Pre Roll Video
Source: eMarketing 5th Ed, 2014
![Page 49: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/49.jpg)
REPORTING: CTR
CTR - click-through rate: To capture customers' initial response to websites
CTR = (Clicks/Impressions) X 100
A Banner is delivered 100 times (100 impressions) and
receives one click, then the click-through rate for the
advertisement would be 1%
Source: eMarketing 5th Ed, 2014
![Page 50: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/50.jpg)
REPORTING: CTR
Industry Averages:
Display Media: 0.2% - 0.3%
Mobile Media: 0.8% - 1%
*This all depends on a strong call to action
**This can be influenced by the size of the Ad Unit, position of the placement,
and Standard vs. Rich Media.
Source: eMarketing 5th Ed, 2014
![Page 52: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/52.jpg)
WHY DIGITAL MEDIA?
I believe that this notion of self-publishing, which
is what Blogger and blogging are really about, is
the next big wave of human communication.
The last big wave was Web activity. Before that
one it was e-mail. Instant messaging was an
extension of e-mail, real-time e-mail.
Eric Schmidt, ceo, Google
![Page 53: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/53.jpg)
Please take 5 minutes to answer a feedback survey.
https://www.surveymonkey.com/s/752GSCV
![Page 54: Digital_101](https://reader030.fdocuments.us/reader030/viewer/2022020123/55ca26d9bb61eb15298b46ce/html5/thumbnails/54.jpg)
Thank you!