Digital Workplace in the Connected Organization - Enterprise 2.0
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1 www.digital-workplace-trends.com The Digital Workplace in the Connected Organization Highlights in 20 Minutes Enterprise 2.0 Summit in Paris February 2014
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Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
Transcript of Digital Workplace in the Connected Organization - Enterprise 2.0
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www.digital-workplace-trends.com
The Digital Workplace in the
Connected Organization
Highlights in
20 Minutes Enterprise 2.0 Summit in Paris
February 2014
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Data and analysis from 314 organizations around the world. Digital Workplace Scorecards: industries and industry leaders Early Adopters and the Majority: how and what 8th annual report by Jane McConnell
www.digital-workplace-trends.com
The Digital Workplace in the
Connected Organization
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Strategic Advisor 16 years > 100 projects for > 60 large, global organizations, management briefer and workshop leader Researcher conducting global surveys and writing annual reports since 2006 American-French living in the deep Provence for 25 years
Author: Jane McConnell
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• Bjoern Negelmann, European Enterprise 2.0 (Germany)
• Brian Holness International Power – GDF SUEZ (UK)
• Céline Schillinger, SANOFI PASTEUR (France) • Cornelis van der Brugge, NOKIA (Finland) • Ernst Décsey, UNICEF (Switzerland) • Franklin Bradley, Architect of the Capitol (US) • Gloria Burke, UNISYS (US) • Jon Husband, Wirearchy (Canada) • Linda Tinnert, IKEA (Sweden) • Martin Risgaard, Grundfos (Denmark) • Rawn Shah, Forbes.com (US) • Sam Marshall, ClearBox Consulting Ltd. (UK) • Stéphane Aknin, AXA, (France) • Susan Scrupski, Change Agents Worldwide LLC.
(US) • Thomas Maeder, Swisscom AG (Switzerland)
Digital Workplace Advisory Board for 2014
The digital workplace lives at the intersection of people, organization and tools.
ENABLERS CAPABILITIES
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MINDSET
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11
0 20 40 600
18
36
54
72
90
0 20 40 600
18
36
54
72
90
Individual
Business
Enterprise Process
Structure Reach
Leadership
Culture Asset
Level 5Embedded
Level 4Operational
Level 3Organized
Level 2Beginning
Level 1Ad hoc
Capabilities Enablers MindsetMajority. n=247
Early Adopters (blue markers, n=67) compared to the Majority (black markers, n=247)
Professional Services
Tech, Media, Telecom
Financial Services
Manufacturing
Humanitarian, Charity
Energy, Resources
Education
Govt, Public Services
18%
21%
30%
38%
26%
41%
44%
56%
50%
48%
57%
52%
58%
52%
50%
41%
21%
24%
9%
7%
16%
7%
6%
3%
11%
6%
4%
3%
Level 5 Level 4 Level 3 Level 2 Level 1
Maturity by Industry Level 4 Level 3 Level 2 Level 1
Embedded, proactive
Operational, sustainable
Organized, visible
Beginning, conception
Ad hoc, unmanaged
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The two strategic drivers for the digital workplace: • Increasing organizational intelligence
• Gaining efficiency and cost-savings The first is number one for Early Adopters; the second is number one for the Majority.
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46 % of Early Adopters report that operational managers have “active use” of the digital workplace for their jobs. (Majority =10%) “Customer or service delivery tools” are part of the digital workplace for 57 % of Early Adopters. (Majority = 19 %)
CUSTOMER FOCUS
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How easy is it for customer-facing people to find the information they need, provide rapid service, collaborate with their customers and colleagues and in general have a smooth and efficient work experience?
9 out of 314 “very easy” and 97 “relatively easy”
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0 20 40 600
18
36
54
72
90
0 20 40 600
18
36
54
72
90
Individual
Business
Enterprise Process
Structure
Reach
Leadership
Culture Asset
Level 5Embedded
Level 4Operational
Level 3Organized
Level 2Beginning
Level 1Ad hoc
Capabilities Enablers MindsetCustomer-facing n=97 'relatively easy'
Scorecard for the 97 that responded “relatively easy” (gray ticks = Early adopters)
0 20 40 600
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36
54
72
90
0 20 40 600
18
36
54
72
90
Individual
Business
Enterprise
Process
Structure
Reach
Leadership
Culture Asset
Level 5Embedded
Level 4Operational
Level 3Organized
Level 2Beginning
Level 1Ad hoc
Capabilities Enablers MindsetCustomer-facing n=9 'very easy'
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Scorecard for the 9 that responded “very easy” (gray ticks = Early adopters)
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HUMANIZING THE ENTERPRISE
Empowering people through enabling individual expression. Mobile services for the workforce
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Mobile is slow
%
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Mobile Services Will Reach 30 - 40% by Late 2014
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NEW ORGANIZATIONAL DESIGN
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MINDSET IMPACT
Key to transformation: top management and operational management are twice as involved in strategic decision-making in Early Adopters.
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Question inspired by ‘Culture Assessment’ tool presented by Sandy Carter, VP Social Business Sales & Evangelism, IBM, at Enterprise 2.0 Summit in Paris March 2013.
Early Adopters in blue, Majority in gray
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THE FUTURE WORKPLACE
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Toughest Challenges “Manageable” for Early Adopters, “Holds us back” for the Majority
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Main Concerns Are Considered “Manageable” by Everyone
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Change Drivers: Behavior of Others
+ 14 % from previous year
+ 17 % from previous year
Success Factors: Be Real
• Get an overall view of your digital workplace: now and in the future – Get key players in the room together. – Define vision and strategic principles. – Agree on implications of the principles.
• Build "persona" based on "how do you work" and not "what do you need from the digital workplace”. – Be alert to process dysfunctions. Use them as opportunities to rethink how
people work.
• Do not fall into the ROI game. – Focus on examples, external or internal, that illustrate business value.
• Work out loud! Especially YOU the project team!
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[email protected] Twitter: @netjmc www.netjmc.com www.digital-workplace-trends.com www.linkedin.com/in/netjmc Charter member of Change Agents Worldwide (www.changeagentsworldwide.com) Facilitator for IntraNetwork – work group of digital practitioners, Paris-based (www.intranetwork.fr)
Jane McConnell
