Digital Workplace @IKEA - Kompetensinstitutet€¦ · Digital Workplace mission: “To grow IKEA...
Transcript of Digital Workplace @IKEA - Kompetensinstitutet€¦ · Digital Workplace mission: “To grow IKEA...
Digital Workplace @IKEA
Susanne RolfBusiness Support LeaderKnowledge & Information SharingDigital Workplace
IKEA GRUPPEN
NORTH AMERICA54 Stores
6 Pick-up and Order Points
7 Store Distribution sites
6 Customer Distribution sites
EUROPE235 Stores
14 Pick-up and Order Points
24 Shopping Centres
16 Store Distribution sites
14 Customer Distribution sites
RUSSIA14 Stores
14 Shopping Centres
1 Store Distribution site
ASIA30 Stores
2 Pick-up and Order Points
3 Shopping Centres
5 Store Distribution sites
AUSTRALIA7 Stores
1 Store Distribution site346IKEA Group stores
located in 28 countries
150 000co-workers
Digital Workplace mission:“To grow IKEA through empowered co-workers who will connect
effectively and increase speed, share knowledge, collaborate, and learn continuously to serve the customer better”
Corporate Communication
Business Solutions
Meet & Travel IT
Digital Workplace
Här är vi på IKEAs processkarta
Digital workplace areaPersonal Efficiency
Business solutions• E-mail• Mobile Synch• MS Office• Smart printing• Desktop• Access• …
Knowledge & Information Sharing
Business solutions• Intranet IKEA Inside• Extranet• Collaboration:
- Workspaces- Yammer- ProjectPlace
• Video• ...
Meet & Communicate
Business solutions• Video meeting• Web meeting • Instant
messaging• Phone meeting• Telephony• Fax• ...
Extern Benchmarkav DWG, Digital Workplace Group
Usability
Extern Benchmarkav DWG, Digital Workplace Group
Communication & Collaboration
Digital Workplace Maturity assessment
E-mail för alla medarbetare = en digital identitet
När alla medarbetare nu har en egen e-mail adress har de access till IKEA information och verktyg både inifrån och utanför IKEA.
Inside IKEA Outside IKEA
Information & News
Business Networking & Collaboration
Input till utveckling
Enhancements
Usability Testing
Surveys
Bench-marking
Trends
Feedback & Dialogue
Metrics
Legal require-ments
Kontinuerliga releaser av ny funktionalitet”Monthly drops”
IKEA Inside En gemensam informationsstruktur
baserad på ämnen
En gemensam startsida med global, nationell, lokal och personlig information
Så lokalt som möjligt – så globalt somnödvändigt
Life cycle management – all information måste reviewas en gång om året
4000 publicerare över hela organisationen
News Lokala, Nationella & Globala nyheter
IKEA Inside OutsideInformation & verktyg som medarbetare har tillgång till även utanför IKEA:News, HR info, Lediga jobb, Yammer, E-mail etc.
Live demo!
Tack!