Digital Workplace Experience Conference - Reimagine the way work gets done

©2017 Avanade Inc. All Rights Reserved.

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Reimagine The Way Work Gets Done

Digital Workplace Experience 2017

<Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved.

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Michelle Caldwell - NA Digital Workplace LeadPMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director

https://avanade.sharepoint.com/sites/policies/Policies2/Data Management/1431_DataManagement.pdf


Introduction

Digital Workplace Defined

Low Hanging Fruit

Digital Workplace Futures

Digital Workplace Trends

Benefits of a Digital Workplace

Digital Workplace Platform

Wrap Up

Agenda


How do you define Digital Workplace ?

© 2016 Avanade Inc. All Rights Reserved.

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“A digital workplace

integrates applications with

information and collaboration

in an intelligent context that

is tailored to the employee’s

industry, role, location and

tasks to create competitive

advantage, increase

productivity, reduce costs

and speed up innovation.”


How do you adapt to the changing expectations of your existing and new workforce to attract and retain talent?

Digital natives will have 20

different jobs and

different careers in their lifetime5

What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate?

of the workforce will be millennials by40% and they could be working with their grandfathers

2020

What is the potential of a “liquid workforce in the cloud” for your financial institution?

By 2025,

45% of workers will be contractors

How can digital technologies empower the workforce and what skills does your financial institution really need in the future?

Technology has made us 5X more productive

since 1972

yearsof jobs could be automated in the next47% 15

What impact will robotics and automation have for the back office of your financial institution?

As we become more connected, how do we build an environment to connect with the global workforce

anywhere, anytime?

THE DRIVING NEED FOR A DIGITAL WORKPLACE


Low-Hanging Fruit

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Case StudyExamples of what Avanade is doing with Microsoft technology to transform our Digital Workplace



What was missing?

Information the field needs is in many places within the enterprise



What was missing?

• Not all locations are mobile friendly

• Searching brings back too much information that is often useless

• They are not always aware of some of the great assets we have to help them in their roles

• Finding information you need while out with clients was next to impossible

The answer …



Digital@your fingertips

• PowerApps provided a way for us to easily

aggregate disparate information• Multiple data connectors utilized – 0365 Users, RSS,

Common Data Model (CDM)

• Easy, user friendly touch-based interaction

• Targeted search within categories



Capitalizing on the “Power” in PowerApps

• We utilized Collections to cache data• By caching data the app can be used offline and we save on both

time and cellular data costs.

• Once data is loaded (cached) it only loads data when there is new

data available.

• The Common Data Model (CDM) provided the fastest

and most reliable information loading experience• We began with SharePoint Lists but moved over to the CDM to

mitigate load lags but we found that the CDM was more robust

and flexible than the SharePoint Lists

• We created an Image Library in CDM to store images that are

referenced in our screens & blogs



Capitalizing on the “Power” in PowerApps

• We used inline streaming audio & video

capabilities to showcase our AvanadeInc

YouTube channel & podcasts.

• We have a sister app for

creating/maintaining content so content

owners can each maintain their own. • Creating simple forms-based apps are easy with

PowerApps so these sister apps were created &

distributed very rapidly.



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Bringing rapid digital solutions to the field



• Pilot phase complete & full scale roll-out to the field was on 10/20/16

• Increase in pipeline origination and use of field materials

• Provide real-time feedback and rating of materials

• “One stop shop” to gain access to all important customer facing sales and thought leadership material even if offline

• Easy access to client evidence

• “Demo” mode dual purpose application to show Avanade’s innovation to customers and secure sensitive customer data

Results Realized


Meetings

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• Most meetings start 12 minutes

after

the scheduled start time

• Hard to switch the person “driving”

the meeting

• Meeting flow interrupted when

people try to share content

• Ideas are lost…

Most meetings are not productive



• Audio/video quality is often poor

• Participants can’t see analog content

• Remote participants aren’t visible

on screen (hidden behind content)

• Participants disengage because they

can’t see each other/content

• Ideas and outputs can get lost

post-meeting

Being a remote participant is frustrating



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A tale of two meetings


Modern Collaboration

Leveraging the Power of 0365


Generational Preferences at Work -Bruce Tulgan

Characteristics Maturists(pre-1945)

Baby Boomer(1946-1964)

Generation X(1965-1977)

Generation Y(1978-1989)

Generation Z(1990-2000)

Formative experiences Second world war

Rationing

Rock ‘n Roll

Nuclear families

Defined gender roes –

particularly for women

Cold War

Post War boom

“Swinging 60s”

Apollo Moon landings

Youth culture

Woodstock

End of Cold War

Fall of Berlin Wall

Live Aid

Introduction of first PC

Early mobile technology

Latch-key kids

Rising levels of divorce

9/11 terrorist attacks

PlayStation

Social media

Invasion of Iraq

Reality TV

Google Earth

Economic downturn

Global warming

Mobile devices

Arab Spring

Produce own media

Cloud Computing

Wiki-leaks

Percentage in NA workforce 1% 30% 27% 28% 14%

Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability

Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics”

Attitude toward career

Jobs are for lifeOrganizational – careers are

defined by employers

Early “portfolio” careers – loyal

to profession, not necessarily

employer

Digital entrepreneurs – work

“with” organizations not “for”

Career multitaskers – will move

seamlessly between

organizations and “pop-up

businesses

Signature product

Automobile Television Personal Computer Tablet/Smart Phone

Google Glass, graphene, nano-

computing, 3-D printing,

driverless cars

Communication media

Formal Letter Telephone E-mail and text message Text or social media Hand-held communication

Communication Preference

Face-to-face meetings

Face-to-face ideally but

increasingly will go online Text message or email Online and mobile (txt msg) Facetime



It’s a Journey!



Avanade’s Point of View on Collaboration

Technology can be the enabler

A modern collaboration platform supports many modalities

A continuous suite to minimize context switching

At the forefront of modern collaboration

Allows many different journeys

Applicable for many cultures and ways of working

An always evolving platform



Conversation and Collaboration Journey

Collaboration is not always a static and pre-defined process and a moderncollaboration platform must accommodate for all scenarios.

Email

Instant Messaging

Team Collaboration

Document Library

Cloud Storage

Enterprise Social

Knowledge Management

t

Ideation

Formalized project

Refines solution

Presentation of solution

Archival

Feedback from SMEs

Creates a document

Skype conversation with colleague

Creates and shares document

Collaborates with team

Harvests knowledge

Finalizes result

Shares result

Searches for informationPersistent

Storage

Journey example 1 Journey example 2

Receives a document

Edits &Saves the document

Sends the document

Confirms reciept

Sends follow up

Journey example 3


© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 25

Creating Community

and Collaboration

thorough the Digital

Workplace

The Digital Workplace is designed to be each user’s

first stop when they log on, providing access to all

of the applications, documents, and contacts each

user needs.

© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 26

Connecting people

through Search

If your employees do not share the same intranet

portal, which can make finding people within your

company difficult. Consider designing an intuitive

search experience that allows users to easily search

for and find people, documents, sites, and offices

from any device.


Office Graph


Future of Digital Workplace

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Workplace of the future



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• Bringing People Together

• Living Smarter w/ Assistive Technology

• Friction Free Creativity

3 Major Themes in this video



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Bringing People Together – Do More Together



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Bringing People Together – What’s Already Possible



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Bringing People Together – Be With Me



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Bringing People Together – What’s Already Possible



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Bringing People Together – Team Workspaces



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Team Workspaces – What’s Already Possible



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Living Smarter - Personal Agents



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Personal Agents – What’s Already Possible



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Living Smarter – Stay Focused & Informed



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Living Smarter – What’s Already Possible



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Friction Free Creativity – See Your World in New Ways



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Friction Free Creativity – Today



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Friction Free Creativity – Mixed Natural Interactions



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Friction Free Creativity – What’s Possible Already


Digital Workplace Trends

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Three major trends will transform our workplace

Artificial

Intelligence

Chief of

Work

Endangered

Cubicles



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Artificial Intelligence

• Autonomous vehicles – same routes faster, safer, more efficient

• New opportunities: data analysts, trip optimizers, etc.

• We’re about to face labor displacement of a magnitude we haven’t seen since the 1930’s

– Wall Street Journal

• 2017 Technology Vision by Avanade

http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619


http://blog.avanade.com/avanade-insights/avanade-spotlight/technology-vision-2017-every-business-will-be-an-ai-first-business/


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Caterpillar– AI is here!

Avanade Insights Blog – AI POV Collection


http://blog.avanade.com/avanade-insights/?s=Artificial+Intelligence


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John Deere – AI is here!

Avanade Insights Blog – AI POV Collection


http://blog.avanade.com/avanade-insights/?s=Artificial+Intelligence


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COW – Your Future Boss

https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/



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Talent

PlaceTechnology

COW – Chief of Work

*COW Blog Post


http://blog.avanade.com/avanade-insights/health-care/why-health-care-needs-a-chief-of-work/


Cubicles will be a relic of the past



Today’s Workplace



With New Experiences and Communications


Benefits of a Digital Workplace

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Digital Workplaces help address a number of challenges

Organizational challenges Specific business function challenges

Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools

Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets

Support devices used by employees and make key applications and information available anytime, anywhere in a secure way

Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency

Enable more agile and productive ways of teamwork and collaboration

Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency



Concurrent editing of documents eliminates merging efforts and reduces errors.

Reduction in travel time between buildings to attend meetings, access to and discovery of information

when you need it.

Enables a flexible, location-agnostic “working from anywhere” workplace.

Reduction of reputational damage risk from sensitive data being revealed to the public.

Ability to track conversations on corporate messaging applications such as Lync, not WhatsApp or

Facetime.

Automate repetitive tasks and allow employees to focus on more valuable and fulfilling work.

Adoption of cloud-based solutions for document storage and sharing will ensure that users always

have the latest tools.

Modern tools in a rich Digital Culture foster better collaboration and knowledge sharing within

the organisation to better learn, deliver and reduce risks.

A rich Digital Culture and modern tools improve an employee’s ability to achieve mastery and

autonomy, two components of a motivated digital workforce.

Ability to individualise and propagate employee relevant information in easily accessible areas

Well-designed applications and Digital Rights & Responsibilities empower employees to deliver

their best for and for their customers.

You should assess the outcomes of your initiatives as measurable improvements and progress

towards your Digital Workplace vision

Employee

Productivity

Talent

Retention

Employee

Engagement

Risk Reduction

Improve productivity

Improve responsiveness to changing situations

Reduce non-productive time

Improve flexibility of workspace

Increase focus on uniquely human capabilities and tasks

Improve quality and reduce risk of work activities

Improve employee motivation

Improve employee alignment to goals and values

Reduce employee frustrations

Reduce the instances of data leakage

Improve Compliance with Audit requirements

Delight

our people

&

Empower

our people

Strategic

Outcome

(From Vision)

Value Categories

Value Drivers Benefits

Defining a Measurable Benefit



Workplace is available

anywhere on any device

Work seamlessly and securely with

colleagues, customers and

suppliers

Relevant information is

easy to access securely

Leverage and share skills,

experience and knowledge

Most common

processes at employees’

fingertips

Smart devices and sensors deliver

information and recommend

actions

Employee queries answered

automatically and contextually

Relevant information delivered

automatically as needed

Bots and personal assistants

automate tasks and better serve

customers

Digital agents complete

routine tasks

Business

Processes

Behaviors

Information

Conversation

Devices

Transformation is a journeyLONG TERMSHORT TERM


High-Performance Workplace Platform

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What’s Your Technology ‘Ecosystem’...

Microsoft Technologies Non-Microsoft

Technologies



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What is Avanade’s High Performance Workplace Platform



What to Use, When

Microsoft Teams

Office 365 Groups

(Team Sites)

Audience (Internal or External)

INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION

PR

IOR

ITY

/TIM

E S

EN

SIT

IVIT

Y

UR

GEN

T/H

IGH

AD

-HO

C/L

OW

GEN

ER

ATIO

NA

L P

REFER

EN

CES

Gen

Z (1

998

-2020)

Bab

y B

oo

mer (1

946

-1964)

Mille

nn

ial (1

980-1

997)

Gen

X (1

965-1

979)

Delve

Skype for Business Call or

Instant Message (IM)

Skype for Business Online Meetings Skype Meeting Broadcast

Outlook Email

OneDrive for Business

Yammer

(All Company and Groups)

Intranet

Office 365 Video

Publishing Site

Team News

PowerBITeam SitePlanner

Avanade Research, Microsoft



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Tool What is it? When to use it?

Delvedelve.avanade.com

• Internal search and discovery tool for both files and people; returns and

suggests files from all O365 sources to which you have permission.

• Finding documents recently used or shared with you (hint: search for the person or the doc name)

• Searching for information about your colleagues.

• Discovery of information based upon popularity and/or topic.

O365 Groups• The “glue” that connects most Office 365 tools. When a group is created,

so is: Team Site, document storage, Planner, PowerBI

• The engine behind MS Teams (provides storage, permissions and access)

• Spin one up for a team working towards a set of goals with a

need for document storage, task planning, data visualization, and email communication.

Office Applications(Desktop & Online)o365.avanade.com

• Desktop: Fully functional and locally installed Office apps (PowerPoint,

Excel, Word, Outlook).

• Online: Feature reduced Office apps available in any web browser.

• Desktop: Great for complex and detailed document creation and collaboration.

• Online: Great for when you only need to view or make simple document edits, or when working from

a PC that does not have Office installed locally.

OneDrive for Businessonedrive.avanade.com

• Store, sync, and share your individual files.

• Approved for all data classifications.

• Storing individual documents - existing and work in progress. (replace your My Documents!!)

• Starting point for document sharing and collaboration.

• Store documents here when sharing with <5 people

OneNote• Tool for taking free-form notes, backed up in OneDrive by default

• Accessible in the browser, via Teams, and via OneNote desktop application

• For personal notes, or for meeting notes, Individual task management; these can be shared, for basic

collaboration. And for screen captures.

Planneraka.avanade.com/planner

• Lightweight, web based tool for team task tracking and project reporting

• Accessible via browser and Teams• When simple team task management, assignment and tracking is needed.

PowerBI(Desktop & Online)

powerbi.avanade.com

• Desktop: Robust and easy to use tool to create data structure, join data

together, and build visualizations. Powerful replacement for excel reporting

• Online: Portal-based access to reports created in PowerBI Desktop

• Desktop: To quickly combine data sources in order to create and publish interactive visualizations and

drive insights into complex data sets.

• Online: To consume and interact with published data visualizations and dashboards.

Skype for Business &

Skype Meeting Broadcast• Real time communication, with individuals and teams.

• For real time collaboration with colleagues or federating partners and customers, using

IM, voice, conferencing, video, screen sharing

• Use Skype Broadcast to host meetings/trainings for groups larger than 200

Microsoft Teamsteams.avanade.com

• Office 365 tool consolidation vehicle – enables teams to work with multiple

tools and discuss topics in one place.

• Provides communication tool between IM and email via chat.

• Built on top of O365 Groups core capabilities

• When a well-defined team (<100 members) is closely collaborating towards a common and specific

goal.

• Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around

the common goal… with persistent chat as the glue that keeps tools and content cohesive

Team Sites (SharePoint)aka.avanade.com/sites

• Team collaboration hub: Shared document library, calendaring, lists

documentation, news

• When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team

news, recent activity, etc.

• Store documents here when they are “bigger than you”

O365 Videovideo.avanade.com

• Corporate video sharing. • To share or consume work related video content.

Yammeryammer.avanade.com

• Internal social tool for conversations with large groups

• Great crowd sourcing and message broadcast tool

• Best when used for conversations, open ended questions, and broadcast messaging to large groups

of loosely connected Avanade folks.

• Tap into collective knowledge, crowd-source ideas and share best practices.


delve.avanade.com

o365.avanade.com

onedrive.avanade.com

https://aka.avanade.com/planner

teams.avanade.com

teams.avanade.com

aka.avanade.com/sites

video.avanade.com

yammer.avanade.com

To Succeed you need to

reshape your business

around customer outcomes and desires

- Forrester

Key Take-a-way

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quick wins

foundational decisions

engage key segments of users

assets, accelerators

and proven methodologies.

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2

3

4

5

Guiding Principles for Transformation Success



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How can these concepts help you look at your business differently?

What creative problem solving can you bring to bear

Retrospective Activity



[email protected]

@shellecaldwell


Appendix

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http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the-digital-workplace/#47d1130155bf

https://www.youtube.com/watch?v=QilCThXp-Ps

https://www.youtube.com/watch?v=w-tFdreZB94

https://www.microsoft.com/enterprise/productivityvision/default.aspx

http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z

https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC

Resources


http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the-digital-workplace/#47d1130155bf

https://www.youtube.com/watch?v=QilCThXp-Ps

https://www.youtube.com/watch?v=w-tFdreZB94

https://www.microsoft.com/enterprise/productivityvision/default.aspx

http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z

https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC

Digital Workplace Experience Conference - Reimagine the way work gets done

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