Digital Transformation … Better Business through Improved Operations

Key Benefits of Digital Transformation

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Increase in employee efficiency and productivity

Reduction in bill payment cycle

Better audit and compliance management

Establishment of an efficient tracking and monitoring mechanism

Reduction in cost incurred per employee

Efficient utilization of capital assets and infrastructure

Scalable solution that enables faster rollout of initiatives

**Study done by Deloitte for one of Newgen Customers

• Products in Enterprise Content Management, Business Process Management and Customer Communication Management.

• No 1 in India.

• Global footprint in 50 countries

• 1200 people strong 20 years old organization

• 35 Patents for its own products

Newgen Overview

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IndiaUSA

UAE

Singapore

Offices

Rare product company to be in both ”Business Process Management and Enterprise Content Management” Magic Quadrant of Gartner

2011 Wave Report for DOCCM (Document Output for Customer Communication)

Decision Matrix for BPM, 2011“Top 3 Value for Money BPM Vendor”

Some of Our Prestigious Customers

Banking & Finance

Insurance

BPO & Shared Services

Others

Telecom

Pain Areas – Process Management

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Risk of damage or loss, when files are physically moved between locations

Uniform Distribution of work

Exception Handling

Leakage of Information

&Duplication Costs

Real Time Monitoring

(Current status of data or resources)

Newgen Product Suite

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Advantage of Digital Transformation

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Fill in Forms/Generate Document

Check documents

for Completion

Executive at Branch

Head Office

Initiate the ProcessProcess

Courier documents to Central Head

Office

Manual Document Handling

Parallel Routing

Rule based Routing

Can view electronic images for reference

Image Assisted Data

Entry

Automatic escalations

Automatic Archival of Documents

SLA Management

Exception Management

Update the Process Online

As Is ProcessDigital

Transformation Value Adds

Send Physical Files to Centre

Validations & Checking the

details

Approval Process

Exceptions handled at this

stage

Verification becomes easier

Documents scanned and

uploaded

Visibility at Head Office

Reduction in Turn Around Time

Index the documents

Images sent to Central Head

Office

Process Monitoring

No Physical movement for

resolutions

Automatic Document Archival

Newgen Phase I Solution Approach

End To End Newgen Solutioning –Phase I

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Scanning (OmniScan)

Archiving (OmniDocs)

Physical Tracking Of Documents (RMS)

Newgen Phase II Solution Approach

End To End Newgen Solutioning- Phase II

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Scanning (OmniScan) Workflow automation

(Omni Flow)

Archiving (OmniDocs)

Business Activity Monitoring – Real

Time Reports

To Sum it up

Digitize

Timely access to information

Improved use of information

Greater collaboration Associated cost

benefits

Automate

Faster turn around times Greater compliance No redundancies Elimination of non value

add tasks Improved cost of

operations

Standardize

Greater compliance & governance Adoption of right and optimized

processes Reduced training time and costs , Quick

on-boarding Faster expansions

Centralize

Leaner operations Greater control on operations Effective use of resources Substantial cost benefits

Optimize

Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization

We help business toPrepareRealizeAdvance

to efficient operating models

Case Studies

Challenges:

• Reduction in Bill Payment Cycle

• Auditory Compliance

• Cost Reduction

• Efficient utilization of capital assets and

infrastructure

• Tracking and monitoring of work

Process Automated:

Accounts Payable

Benefits:

Seamless integration of Workflow with SAP

Resource Optimization

Turn around time brought down from over 5 days to under 3 days

135% ROI achieved over 3 years

Additional benefit in retrieving documents for Auditory Compliance.

135% ROI Achieved

Challenges:

• Serving multiple entities across the globe

• Developing an integrated framework with

multiple ERP systems - MFG Pro, BPCS etc,

for three way match, cost codes verification.

• Fulfill country specific localized version needs.

Processes Automated:

• Accounts Payable

• Accounts Receivable

• Vendor Bills

• Freight Bills

• Purchase Order

• Purchase Requisition

Benefits:

Centralized processing of transactions in 3 locations for 25 countries

Major Cost Reduction of transactions

Country specific processes automated on single platform

Comprehensive auditing facilities

Implementation in English and Chinese language

Implementation across 25 countries

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Lets make a difference together

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Contact us to know more on Digital Transformation

Newgen Software Technologies Ltd D-162, Okhla Phase-1, New Delhi , India

partners@newgen.co.in