Digital Transformation Digital Leadership

Peter Nevin

What is Digital Transformation? The application of digital capabilities to processes, products, and assets to:

– improve efficiency – enhance customer value – manage risk, and – uncover new monetization opportunities.

Bill Schmarzo CTO, Dell EMC Services

Today’s Drivers – Digital Transformation 1. Social/Mobile

2. Cloud as an enabler

3. Millennials & others

4. Analytics

5. Leadership maturity

- Customer engagement - depth and method

- Faster to market, scalable, lower cost, wider reach

- decision making, value add and growth

- expectations as employees and customers

Policies, Procedures and Governance

• Demand management

• Leadership maturity – CIO

• Organisational fit - Current

• Strategy – Organisational scope

• Methodologies – Projects

• Innovation

• Digital Leadership

• Future fit

• Extra Organisational scope

• Transformative & Agile

Transformation vs New Disruptive Business

• Uber v Taxis

• Netflix v Blockbuster (800 stores)

• Dominos pizza (USA) /Pizza Hut (Aust)

• Amazon

• Deliveroo vs McDonalds

• Fedex

The Digital Role Market Facing

Systems & Products

Digital Technology

Production & Support Systems Manage Transform

Market Facing Systems & Products

Digital Technology

Production & Support Systems Manage Transform

Focus

Responsibility

Market Facing Systems & Products

Digital Technology

Production & Support Systems Manage Transform

Digital Leadership

Technology Business Acumen

Innovation

TRANSFORM MANAGE

Management

Oversight

Alignment

Leadership

Identification

Integration

Technology Business Acumen

Innovation

Digital Leadership Role

TRANSFORM

Alignment

Identification

Leadership

TRANSFORM

• Educate and lead business leaders on the emerging digital landscape

• Manage data and analytics across the end-to-end customer experience

• Drive a vision for the digital future of the business

• Lead (?) the overall enterprise business transformation/change effort

LEADERSHIP

TRANSFORM

• Identify value opportunities in end-to-end customer experience

• Oversee the enterprise innovation process • Identify opportunities to apply isolated

innovations to other areas of the business

IDENTIFICATION

TRANSFORM

• Integrate research & development efforts and with corporate strategy

• Introduce management methodologies initiatives (e.g., agile)

• Promote ongoing collaboration between business units/functions

• Identify and access emerging technology sources for new customer value or engagement

ALIGNMENT

Digital Role Market Facing

Systems & Products

Digital Technology

Production & Support Systems Manage Transform

Focus Responsibility

18 Your Digital Leadership

The role is constantly changing – adapt and be proactive. Understand your Leadership Journey – what skills you have and need Match the your skills to the

organisation and the time

Play to your strengths Innovate with simplicity!

Technology Business Acumen

Innovation

Digital Transformation Digital Leadership

Peter Nevin peter.nevin@nevinconsulting.com