Digital Solutions to Advance Your Business - Cognizant's nXg Device Analytics … · 2020-06-16 ·...
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In today’s highly competitive environment, smooth functioning and optimum performance of devices is critical for the success of any business operation. Failure of the devices can affect the overall organizational performance, impacting key business drivers such as customer experience, cost, operational efficiency and revenue growth. Businesses often miss out on valuable insights due to shortcomings in monitoring and analyzing data collected by devices. This has created a need for an intuitive solution that can capture data transmitted from devices to proactively predict device failures while also delivering reduced service disruption, increased productivity, optimized planning and maximized customer experience. nXg Device Analytics Cognizant is developing innovative business solutions based on the concept of Code Halos*, the virtual digital information that surrounds † any person, device and organization. nXg dH (Device Analytics) a sophisticated analytical product is one such initiative. nXg dH addresses device failure prediction and generates a holistic picture of device health and Cognizant’s nXg Device Analytics for Improving Customer Satisfaction • Cognizant Solution Overview Solution Overview 2015 | performance. It taps into the “halo” surrounding the devices to develop a near real-time insight into devices’ functional status. nXg dH also provides the capability to read, assess and utilize the log data from devices or applications and use it for predicting “events of interest.” These capabilities enable nXg dH to be extended for operating systems and application software as well and not just limited to devices alone. It can also be customized by businesses and easily implemented for their needs. Highlights of nXg nXg dH is a product built on Cognizant’s proven TM BigDecisions Business Solutions Platform. With such a robust backbone, nXg dH empowers businesses to: — Build an end-to-end turnkey solution that captures, extracts, transforms, loads, manages, and analyzes device data. — Use specialized machine learning algorithms for predictive analytics. — Capitalize on out-of-the-box BI Dashboards and Reports to analyze and identify trends and patterns leading to device failures. — Predict device failures in near real-time. † nXg dH refers to Next Generation Analytics for Device Health * For more information, refer to Code Halos: How the Digital Lives of People, Things, and Organizations are Changing the Rules of Business, by Malcolm Frank, Paul Roehrig, Ben Pring (John Wiley & Sons).
Transcript of Digital Solutions to Advance Your Business - Cognizant's nXg Device Analytics … · 2020-06-16 ·...
In today’s highly competitive environment,
smooth functioning and optimum performance of
devices is critical for the success of any business
operation. Failure of the devices can affect the
overall organizational performance, impacting
key business drivers such as customer experience,
cost, operational efficiency and revenue growth.
Businesses often miss out on valuable insights due
to shortcomings in monitoring and analyzing data
collected by devices. This has created a need for
an intuitive solution that can capture data
transmitted from devices to proactively predict
device failures while also delivering reduced
service disruption, increased productivity,
optimized planning and maximized customer
experience.
nXg Device Analytics
Cognizant is developing innovative business
solutions based on the concept of Code Halos*,
the virtual digital information that surrounds †any person, device and organization. nXg dH
(Device Analytics) a sophisticated analytical
product is one such initiative.
nXg dH addresses device failure prediction and
generates a holistic picture of device health and
Cognizant’s nXg Device Analytics for ImprovingCustomer Satisfaction
• Cognizant Solution Overview
Solution Overview 2015|
performance. It taps into the “halo” surrounding
the devices to develop a near real-time insight into
devices’ functional status. nXg dH also provides
the capability to read, assess and utilize the log
data from devices or applications and use it for
predicting “events of interest.” These capabilities
enable nXg dH to be extended for operating
systems and application software as well and not
just limited to devices alone. It can also be
customized by businesses and easily implemented
for their needs.
Highlights of nXg
nXg dH is a product built on Cognizant’s proven TMBigDecisions Business Solutions Platform. With
such a robust backbone, nXg dH empowers
businesses to:
— Build an end-to-end turnkey solution that
captures, extracts, transforms, loads, manages,
and analyzes device data.
— Use specialized machine learning algorithms for
predictive analytics.
— Capitalize on out-of-the-box BI Dashboards and
Reports to analyze and identify trends and
patterns leading to device failures.
— Predict device failures in near real-time.
† nXg dH refers to Next Generation Analytics for Device Health
* For more information, refer to Code Halos: How the Digital Lives of People, Things, and Organizations are Changing the Rules of
Business, by Malcolm Frank, Paul Roehrig, Ben Pring (John Wiley & Sons).
Ÿ Reduce Total Cost Of Operations (TCO): Reduce field service calls and customer care calls related
to device failures.
Ÿ Improve customer experience: Reduce device failures and other related service disruptions that
are impacting customer experience.
Ÿ Optimize devices: Identify repeatedly occurring device failures and problem areas to assist in
providing permanent resolution which will result in device optimization.
Ÿ Rationalize device inventory: Identify low-performing devices for inventory rationalization.
Benefits of nXg Device Analytics
Figure 1
PREDICTwhen and where device
events and failures
will occur
REDUCEservice disruption from
unexpected device
failures
device inventory for
superior performance
OPTIMIZE
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