Digital policing applications and services catalogue

Digital Policing Applications and Services catalogueFirst Edition

© 2014 Microsoft

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ContentsHow to use tHis doCument

intRoduCtion

APPLiCAtions

Custody Observation Evidence Collection Custody Imaging Non Urgent Crime Reporting Situational Awareness Crime and Intelligence Reporting Body Worn Video and Digital Storage

seRViCes

Single Intelligence Search Task Focused Modern Applications Data Integration and Marketplaces Desktop Modernisation

tHe APPRoACH

Rapid, Iterative, Research-based Microsoft

CiRCLe gRAPHiCsThe circle graphics show which applications or services deliver the described outcome and how those outcomes align to a Police force’s business aims.

Each circle is shown as full, half-full or empty depending on how the extent to which the technology is utilised or potential outcome is expected.

The green circles show the alignment of potential outcomes to your business drivers, as defined in business drivers common to UK Police forces.

tHe tieR systemEach application has been aligned to a tier based on the application complexity and assumed dependencies.

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Police forces across the UK are facing challenges on an unprecedented scale. Citizens are increasingly using new technology in their day-to-day life which is changing the face of how Police perform routine investigations and conversely, how they expect to interact with Police officers. In addition, significant budget cuts have been applied across all Police forces, but with the expectation that officer effectiveness and visibility is not affected. An inflection point has been reached, whereby UK Police forces need to dramatically innovate in order to respond to these market dynamics. Forces can no longer continually spend their IT budget on ‘keeping the lights on’, or delivering monolithic IT programmes, and instead require an iterative, agile and user experience-led way of delivering technology to the front-line. This Application and Service catalogue represents the first step on our vision of Digital Policing. We have spent a considerable time with front-line Police officers to comprehend your needs and challenges. We have combined this insight with our unparalleled experience across many sectors to establish a vision of how UK forces can respond to the challenges of modern day Policing.

The goals of this catalogue are to communicate how we believe our platform can deliver highly impactful change to your Police force within a few months rather than years and, where appropriate, underwrite both the timeframe and value that we believe you will realise. We want to challenge the status-quo of long IT delivery timeframe, vendor lock-in and end-users needs not being met. Instead, our focus is to provide a consistent, coordinated and role-relevant user experience across all of your IT investments – old or future, Microsoft or otherwise. Any solution, designed and architected by Microsoft will leverage open-standards and enable other device platforms to consume the same services, enabling total flexibility moving forward. At Microsoft we have a proven capability in our products, our people and our ability to deliver pragmatic, meaningful and sustainable impact and value. This catalogue aims to leverage this capability to enable your force to be digitally ready for the challenges of today and tomorrow.

It is our first step towards creating a vision for Digital Policing which we will continuously evolve in partnership with UK Police forces.

intRoduCtion


© 2014 Microsoft

APPLiCAtions THIS SECTION INTRODUCES THE FIRST WAVE OF POLICING APPLICATIONS, WHICH HAVE IMMEDIATE IMPACT TO POLICING SITUATIONS.

EACH APPLICATION CAN BE DEPLOYED QUICKLY AND EASILY IN OPERATIONAL SITUATIONS, ENABLING YOUR FORCE TO REALISE VALUE IN SHORT TIMESCALES.

THESE APPLICATIONS ARE DESIGNED AROUND THE WINDOWS 8 AND WINDOWS PHONE 8 PLATFORMS. wITH OPEN STANDARDS ACCESS TO ALL SERVICES, DATA TO ALL SERVICES AND DATA, ENABLING OTHER DEVICES PLATFORMS AND APPLICATIONS TO LEVERAGE ONE CONSISTENT FOUNDATION.

NFC* tags combined with a NFC-enabled device such as a slate or phone provide the opportunity for simplified and more reliable data collection in a custody scenario. By placing a mobile device over a low-cost NFC sticker, an application can automatically detect which cell has been visited and lookup information on who is currently in the cell. Combining the use of an in-built camera also provides the opportunity to collect additional evidential information. This approach could reduce each cell observation to a few seconds and eliminate any need for additional data entry back at a custody workstation.

*NFC stands for Near Field Communication and enables a device such as a phone with a reader to interact with a tag to perform a task. An example of this is the contactless card technology present in many credit and debits cards today.

BeneFitsThrough our research of Policing we feel that the entire cell observation process could be reduced to 10-20 seconds as all elements can be completed at the cell without further work back at a custody workstation. The savings in a consolidated custody suite with a high number of cells will ensure that such a saving is compounded further.

integRAtionIntegration to any existing custody solution in order to store cell observation information is possible providing that a documented standards-based communications interface exists.

If this isn’t possible then a new store for cell observation information can be leveraged along with a strategy for unifying custody data held in two different systems.

dePendenCiesDelivery of this application requires supporting infrastructure:

• If integration to an existing custody solution is not possible then the use of the SharePoint platform or alternatively an existing investment you’ve made that provides comparable functionality along with a documented and standards-based communication interface.

• A device management infrastructure to manage either windows Phone or window’s 8 devices. For example, System Centre Configuration Manager 2012 R2.

HostingIf data collected through the cell observation process can be classed as OFFICIAL then public cloud hosting can be used to accelerate deployment and lower overall costs.

Otherwise it will require hosting in either your private data centre or a SECRET accredited hosting provider.

APPLiCAtion: Custody oBseRVAtion

© 2014 Microsoft Strategy & Innovation - Digital Policing Applications and Services catalogue

The home screen of the application provides information on the percentage of cell observations completed within 30 minutes, swiping across provides information as to the required upcoming cell observations along with other custody related information to assist custody officers.

A specific cell can be viewed to review the current occupant and associated information.

Tapping the phone against a NFC sticker on the cell automatically detects which cell is being observed.

The officer can then indicate status of the occupant.

The officer can then optionally use the camera to collect further evidence as to their condition.

Application Category: tier 3

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NFC* tags combined with a NFC-enabled device such as a slate or phone provide the opportunity for simplified and more reliable process for the bagging of evidence. The process today requires items of evidence to be placed in sealed plastic bags and information relating to the custody reference, person, etc. being written on the outside. In the case of certain crimes, GBH for example, all items of clothing must be bagged separately and information written on each bag. The use of NFC stickers affixed to an evidence bag present a different way of linking evidence to a custody record. A mobile device equipped with a NFC-enabled device and a custom application can write a unique identifier to the NFC tag on each evidence bag.

BeneFitsThis approach could reduce each evidence bagging process to a few seconds. A custody reference can be selected and then each “tagging” of an evidence bag.

integRAtionIntegration to any existing evidence tracking solution provided in order to store evidence information is possible providing a documented standards-based communications interface exists.

If this isn’t possible then a new store for new evidence information can be leveraged along with a strategy for unifying evidence data held in two different systems ensuring end-users are not affected by the introduction of the new system.

Integration to an existing custody solution is highly desirable in order to facilitate the lookup and validation of a custody record, however this is not strictly required.


• If integration to an existing evidence tracking solution is not possible than the use of the SharePoint platform or SQL Server infrastructure will be required to store evidence information.

• A System Centre Configuration Manager 2012 R2 based device management infrastructure to manage either windows Phone or windows 8 devices.

HostingIf data collected through the Evidence Collection application can be classed as OFFICIAL then public cloud hosting can be used to accelerate deployment and lower overall costs.



APPLiCAtion: eVidenCe CoLLeCtion


A custody reference is entered to which the evidence will be linked. If possible, this custody reference will be validated with an existing custody solution.

A list of evidence items associated with this custody reference is shown.

Before an evidence bag can be tagged, information relating to the item of evidence is added.

The phone or slate device is tapped onto a NFC tag on the evidence bag which writes the evidence information to the tag and creates a record in the evidence store.

The corresponding custody reference and evidence identifier can then be written on the bag as an additional layer of protection, if required.

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*NFC stands for Near Field Communication and enables a device such as a phone with a reader to interact with a tag to perform a task. An example of this is the contactless card technology present in many credit and debits cards today.

Custody Imaging is a key process within custody and a unique opportunity to capture high quality images of potential offenders along with descriptive metadata to help with future investigations.

Custody Imaging provides a touch-enabled modern application to streamline the custody imaging process and enables capture of high resolution images leveraging a broad range of camera hardware along with more descriptive metadata about the detainee.

With the advent of higher resolution cameras within mobile devices the Custody Imaging application can also be used on mobile devices enabling new Custody Imaging scenarios such as mobile devices within the custody environment or Police cars.

BeneFits• Touch-enabled user interface designed around

detention officers removes the need for training and reduces the time taken to capture an imaging record.

• Significant storage cost savings when compared to on-premises storage options through use of Microsoft Azure cloud storage (OFFICIAL compliant) for high resolution custody images, which can be encrypted within your Police infrastructure before being transmitted.

• The new solution will enable capture of high resolution images with more descriptive metadata about the detainee. This will enable staff to search for people by other characteristics, such as distinguishing features or clothing, perhaps based on a CCTV image.

• Access to custody records and images via mobile will be possible.

• All custody record information and images are accessible through a web-service standards-based infrastructure.

integRAtionThe custody imaging solution is typically dependent on the Dynamics CRM platform which provides a rich set of off-the-shelf capabilities but the solution can be integrated with an existing investment that exposes the required capabilities through a standards based interface.

An existing on-premises image storage solution can be used if Microsoft Azure is not appropriate.

Data Migration from an existing Custody Imaging solution is also possible provided it has some form of data extraction mechanism.


• Dynamics CRM, IIS and SQL Server infrastructure is required to store custody information.

• Microsoft Azure storage subscription.

• A System Centre Configuration Manager 2012 R2 based device management infrastructure to manage either windows Phone or windows 8 devices.

• Dynamics CRM Device or User Licenses.

HostingIf Custody Imaging record data can be classed as OFFICIAL then public cloud hosting can be used to accelerate deployment and lower overall costs of the Dynamics CRM environment.


APPLiCAtion: Custody imAging


The touch-enabled Custody Imaging application running on a desk based device guides the officer through the data collection process and enables quick, streamlined and accurate data entry.

Images are captured first in the process in order to cater for situations where the detainee is not being compliant, enabling the remaining steps to be performed without them present.

Alternatively a phone application can be used to transform the traditional desk based nature of the custody process.

An application can be used to view status of a given custody suite, information on people in custody and also who is on duty, enabling all types of officers to have an up-to-date situational view.

A phone application could be used to either start or perform the entire custody imaging process anywhere within a Police station or perhaps a Police car.

Devices such as the Nokia Lumia 1020 with a 41 mega-pixel camera and advanced optics can be used to take high resolution images.

Descriptive metadata about the individual can be captured to enable more accurate searching for suspects, moving forward.


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A first step to enhancing digital engagement with customers is a Non Urgent Crime Reporting application for the key mobile platforms - including Windows Phone, iOS and Android, enabling quick and simple incident reporting and intelligence submission. For example, reporting anti-social behaviour or a lost phone.

The public facing application provides a quick and easy way for members of the public to report issues of concern. Data entry is kept to a minimum through use of device GPS to pinpoint the location for accuracy and the camera to collect images, where appropriate.

A corresponding officer-facing application/website provides the ability to visualise non urgent crime reporting over a configurable period and could be incorporated into the start of shift processes to review incidents and potentially engage neighbourhood Police officers to visit the areas. Feedback can also be provided directly to the member of the public through the applications.

BeneFitsThe primary way citizens interact with the Police is through visiting a Police station or via the 101 telephone line, but for a Police force, these are high-cost methods. For customers, these methods are not convenient, and along with Police station closures, have exacerbated dissatisfaction.

These applications will help increase public confidence, reduce crime through more information coming into the Police and reduce costs by fielding non urgent enquires via digital systems.

This new citizen engagement channel enables a direct connection between the public and their local Policing team, allowing local officers to view and respond as appropriate, yielding better customer service.

integRAtionMicrosoft Azure-based services will be leveraged by the public and officer applications to store and retrieve non urgent crime reports.

Integration to existing crime reporting solutions can be provided if required so long as a documented standards-based communications interface exists.


• Microsoft Azure SQL and website subscription account.

• A System Centre Configuration Manager 2012 R2 based device management infrastructure to manage either Windows Phone or Windows 8 devices if required.

HostingMicrosoft Azure which is accredited to OFFICIAL is proposed to be used for the processing and storage of non-urgent crime reports. This will enabled to accelerate the deployment and lower overall costs whilst providing a scalable platform.

APPLiCAtion: non uRgent CRime RePoRting



A citizen can use the application to report a non urgent crime, but also receive updates from a Police officer on a previously reported crime.

The application guides the citizen through the process and helps to ensure that this digital engagement route is not used for urgent crime, through a declaration and a series of questions before proceeding with a non urgent crime report.

The application can make use of the GPS sensor on the device to pinpoint the location of the crime. Alternatively the citizen can search for an address if they are no longer in the location of the incident.

A list of incidents reported over a configurable time period can feed into officer tasking at the beginning and throughout their shift. This enables neighbourhood officers to make personal contact during the day along with providing status updates directly to the citizen through the application.

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Front-line officer situational awareness applications are a key area of innovation for Policing and provide a huge step forward in Police officer effectiveness, crime investigation and officer safety.

A modern application used either on phone or slate devices can leverage device sensors to identify location and therefore bring contextual information directly to an officer out on patrol or to a senior officer monitoring the location of his team, vehicle and emerging incidents.

Sensors such as the camera on a device can be used to streamline processes, for example taking a photo of a number-plate instead of entering the letters and numbers. Location of the device and therefore the user can be used to automatically retrieve intelligence information proactively ensuring the officer is provided with highly valuable information quickly and easily.

BeneFits• Visualise the location of officers and vehicles without

reliance on a radio to listen to activity.

• Bring together key operational information such as intelligence to aid officers responding to incidents.

• Unlock valuable sources of data to help with the detection and investigation of crime and place in the hands of front-line Police officers.

integRAtionIntegration to existing sources of information within your Police force are critical to enable this application to work. A documented and widely-used way of accessing the information will be required in order to facilitate integration from the application.

Suggested sources of information are:

• Officer Radio and Vehicle GPS Location data.

• Intelligence Sources.

• Crime Reports.

• Command & Control Dispatch Information.

• ANPR.

A variety of integration mechanisms are available from Microsoft including database integration and search. This integration will be scoped during initial scoping.

dePendenCiesDelivery of this application requires supporting infrastructure in addition to the supporting sources of information and is likely to require:

• SharePoint.

• SQL Server.

• A System Centre Configuration Manager 2012 R2 based device management infrastructure to manage either Windows Phone or Windows 8 devices, if required.

HostingHosting within your existing private cloud is likely to be the only deployment option at this time due to integration with existing on-premises data sources.

APPLiCAtion: situAtionAL AwAReness


The camera sensor on a phone can be used to automatically recognise a number-plate.

The application suggests a number of lenses that can provide relevant information relating to the captured information.

In this case, ANPR data relating to the car being investigated can be quickly visualised over a map to see where the car has been.

Further data sources can be leveraged on the officers device to provide further context to the investigation.

These data sources can be restricted to certain date ranges enabling the officer to spot correlation between different events, for example the location of the car and recent burglary crime reports.


A senior Police officer can quickly visualise the location of officers and their vehicles along with emerging incident information. High priority intelligence information related to incidents showing that officers are en route can be overlaid automatically enabling quick and impactful intelligence delivery to front-line officers either directly or relayed by the senior officer. This same view can be made available to officers through mobile devices as appropriate.

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Crime and Intelligence Reporting is a key task for all front-line Police officers and one that typically requires travelling back to the Police station to perform, typically at the end of the shift and many hours after an incident has responded.

Collection of key information at the scene of the incident along with the inclusion of precise GPS location information and photographs help streamline the crime and intelligence reporting process.

Intelligence Reporting is a simpler process when compared to Crime Reporting which has significant complexity around information capture depending on the type of incident.

An iterative approach whereby new crime report types are added to the application over time will enable a smooth transition from paper-based collection to device-based.

BeneFits• Enabling the collection of crime report and intelligence

information out on patrol allows information to be collected at the incidence scene and removes time-consuming paper-based collection with subsequent data entry at the end of the shift.

• Use of device sensors, user and incident information will simplify data entry to only the new information that has to be collected.

• Intelligence evaluation process can be managed through a standardised process enabling officers to perform evaluation on a range of mobile devices and workstations.

• Captured intelligence information will be automatically delivered to officers as appropriate given their context.

integRAtionIntegration to existing crime and intelligence reporting can be provided if required as long as a documented standards-based communications interface exists.

Alternatively this new application can be used alongside an existing platform with individual crime types being migrated over time with a strategy for unifying data held in two different systems ensuring end-users are not affected by the introduction of the new system.

dePendenCiesDelivery of this application requires supporting infrastructure and is likely to require

• SharePoint or Dynamics CRM depending on requirements.

• SQL Server.

• A System Centre Configuration Manager 2012 R2 based Device Management infrastructure to manage either windows Phone or windows 8 devices if required.

HostingIf Crime and Intelligence data can be classed as OFFICIAL then public cloud hosting can be used to accelerate deployment and lower overall costs.


APPLiCAtion: CRime And inteLLigenCe RePoRting


Application Category: tier 2 (per crime/intelligence report) Different devices and form factors make sense at different stages of the crime and intelligence lifecycle. A phone or slate device is best positioned at a crime scene to receive incident information and to capture initial case information.

The officer can then move to a workstation back at a Police station or even perhaps at home to provide more detailed information drawing on information already collected by the combination of officers present at a incident.

The same application is projected through many different form factors. A workflow based around crime-type guides the officer through the required steps ensuring data entry is greatly reduced from that required by solutions today.

The output of this process can be manifested in a number of ways, most commonly the most appropriate MG forms but it’s important to note that these are purely output formats and a crime-type and task driven application is used to streamline the entire process end-to-end.

Electronic transfer of all material to the CPS and MoJ will be possible moving forward as all parties upgrade their respective solutions.

A new crime report can be created from a incident that an officer has attended. Key information such as Officer information, date, time, location and incident details can be used to shortcut the initial phase of case preparation.

The Officer Hub can alert an officer to local incidents proactively along with any crime or intelligence reports logged against people or locations of interest.

The officer can view both complete and incomplete intelligence reports and crime reports in one view.

Items of interest such as people, locations, vehicles can be added to a watch list and any crime or intelligence reports linked to these items will result in an application notification.

Incidents that the officer has responded are shown within the application enabling crime and intelligence reports to be partially filled using existing information.

A senior officer will have intelligence submitted by his team routed for 5x5x5 evaluation which can be performed within the application quickly and easily.

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Each Police force is facing a dramatic increase in storage requirements with the advent of more elements of Policing moving to a digital representation.

High resolution custody photos, interview recordings, CCTV footage and Body Worn Video are key examples of where huge growth will be seen along with huge increases in storage costs coupled with challenges around finding this information.

Public cloud storage has dramatically brought the costs of storage down with the potential of millions of pounds of savings per year on storage alone.

Microsoft Azure based storage combined with on-premisess encryption of information provides an low cost alternative to on-premisess storage with the confidence to scale in-line with operational requirements and the ability to store content for longer than may otherwise be possible.

BeneFits• This solution is designed to be agnostic of camera

choice enabling your Police force to choose a variety of devices tailored to the operational context including a device from Microsoft.

• On-premises storage configured with a disaster recovery mirror for many of our customers can be around £20 per GB, per year.

• Microsoft Azure based storage configured for geo-replicated mirroring is around £0.72p per GB, per year at the time of writing.

• Based on this figure, 500TB of on-premises storage would cost around £10,240,000 per year compared to £368,500 per year for Microsoft Azure based storage.

integRAtionA StorSimple appliance provides a transparent way of leveraging Microsoft Azure storage with an added layer of protection.

This appliance provides a transparent layer to calling applications which write data in a conventional manner. The appliance then handles the encryption of data and transmission to Microsoft Azure. Retrieval and decryption of this data is also handled transparently to the calling application.

Microsoft Azure Storage can be leveraged directly by an application through a set of open-standard APIs enabling integration by any vendor.

dePendenCiesDelivery of this applications requires supporting infrastructure:

• A StorSimple appliance with associated Microsoft Azure storage available for use.

• SharePoint 2010/2013 or IIS web Server infrastructure depending on requirements and existing investment made by your Police force.

• SQL Server.

• Mobile device management infrastructure may be required if a phone application is required to retrieve and process Body worn Video.

HostingIf information captured as part of the Body Worn Video record (date, time, officer identification, etc.) can be classed as OFFICIAL then public cloud hosting can be used to accelerate deployment and lower overall costs of catalogue part of the solution.


APPLiCAtion: Body woRn Video And digitAL stoRAge



A wearable camera device is available from Microsoft or alternatively can be procured by another vendor. This is retrieved from a charging dock. This device can be retrieved from a charging dock and can be personally issued or checked out each shift.

The officer clips the device onto their clothing.

The officer starts recording when he starts an interaction with a citizen and stops afterwards. Regular photos throughout the day can also be taken automatically if required.

Data is held on the on-premises StorSimple appliance, less used data is archived to Microsoft Azure. Data is split up into blocks and protected using AES 256 encryption on-premises before being transmitted to Microsoft Azure storage which is accredited to OFFICIAL.

Encryption provides additional levels of protection over the OFFICIAL accreditation and no identifiable data is stored alongside the video file. Any metadata or information resides on-premisess.

Typically, at the end of a shift videos can be retrieved by docking the device to a PC or through Bluetooth using an desktop or phone application. This could be done at any point during the day as appropriate.

The officers identity and shift-time are added as metadata to the video. Information relating to incidents they have attended could also be linked.

At this stage the officer could select time-ranges that relate to a specific incident and mark as evidence.

An officer with appropriate permissions can search and retrieve video files by officer, shift time or other metadata captured at source on any devices with a modern browser.

Video playback support across multiple device platforms will be subject to mainstream video-playback codecs being present.

Video files stored in Microsoft Azure are transparently retrieved and decrypted in real-time.

Video files can be made available to other organisations, e.g. CPS/MoJ as appropriate moving forward.

Videos are uploaded to a Police force server by the upload application. These videos are stored on-premises, any tagging by an officer can control what storage policy is applied.

If for example, a video contains evidence or highly sensitive information (e.g. CT) the video will be secured on-premises and will not be stored outside of the force data centre.

This solution can also be used for storage of any digital assets, for example Custody Imaging photos or CCTV footage.

The transparent nature of the storage appliance enables existing solutions to potentially make use of this storage solution without changes provided they write files to a file system today (e.g. SAN).

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© 2014 Microsoft

seRViCesTHIS SECTION INTRODUCES A TARGETED SET OF SERVICES IDENTIFIED AS HAVING IMMEDIATE IMPACT TO POLICING SCENARIOS. DUE TO THE DIFFERENCES ACROSS POLICE FORCES THESE REQUIRE TAILORING TO YOUR INDIVIDUAL SITUATIONS BUT CAN BE DELIVERED IN AN ACCELERATED wAY.

A single place to search intelligence sources available to all appropriate staff within your Police force, that is built into desktops, slate devices, mobile phones and other Police officer devices.

Results are based on the intentional and contextual criteria, based on officer role, location and incident. These are drawn from your existing systems, for example: Custody, Crime Reporting, Intelligence and ANPR data sources within your Police force, all visualised in one place across many devices.

Visualisation of the results can be done in a variety of ways, overlaying data on a map may be the right visualisation for a particular user and situation, alternatively a simple set of visual cues indicating whether risks are present may be more suitable for a high-pressure situation where time is limited.

1. Queries are entered through one central point regardless of input type (e.g. name, number-plate). Results are displayed to the user in a variety of methods.

2. Returned results can be informed by user query and automatic context.

3. Search engine can operate across multiple, discrete data sources.

BeneFits• Efficient query entry, scanning of results, and being

able to perceive and derive patterns is critical to research and investigation.

• Currently, the need to search different data sources with different applications slows the research process down, adds complexity and constrains efficiency. A single user interface for search accessible anywhere, across all devices would revolutionise how Police staff leverage the information already held by your Police force and moving forward other public sources of data.

PRoCessA search engine in addition to more traditional data integration techniques can be used to abstract away the complexity of multiple systems holding different data.

An iterative approach of reviewing the superset of data sources up-front and then focusing on providing access to the highest impact data sources to front-line officers and then integrating new sources on a regular basis.

Once performed this abstraction provides the ability for your Police force to consider consolidation and replacement without affecting end-users.

A search engine approach will be utilised where possible. However limitations of some data sources may call for a more simplistic approach which will be considered on a case-by-case basis.

estimAtionEvery Police force has a different mix of data sources, the first step will be for Microsoft to work with your Police force to catalogue each data source and identify mechanisms for accessing the data. At this point an outline design and cost can be provided.

dePendenCiesDelivery of this application requires supporting infrastructure and will require SharePoint 2013 Search and potentially further Web Server or SQL Server infrastructure depending on integration requirements.

HostingHosting within your existing private cloud is likely to be the only deployment option at this time due to integration with existing on-premises data sources.

seRViCe: singLe inteLLigenCe seARCH


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SEARCH ENGINE (SEMANTIC ABSTRACTION)

LISTS IMAGES MAP OVERLAY

USER QUERY DRIVES RESULTS

AUTOMATICCONTEXTINFORMATION REFINES RESULTS

E.g. USER PROFILEE.g. THE INCIDENTE.g. GPS LOCATION

E.g. Crime Reporting E.g. Intelligence

E.g. Custody Imaging

E.g. Missing People

1

2

3

A wide variety of off-the-shelf solutions tailored to the Policing market are available in the broader marketplace and are in use within your Police force today.

These solutions are built around operational requirements and processes and form a core part of your organisation and the strategic roadmap moving forward.

However, the user interfaces in our experience are often not designed around the end-user and their environment and needs. They instead offer a generic and very poor user experience which often lead to usability challenges and in some cases manual processes replacing the use of the solution.

With the advent of a modern, well-architected solution that presents itself as a series of services there is an opportunity to produce highly specialised, simple, task-focused modern applications to bring together the key information required to analyse a task and simplify its creation.

These new modern applications can be deployed across a broad range of devices and form factors which leverage the back-end solution but with dramatically improved usability and effectiveness.

In many cases a specific task such as rostering calls on information across multiple systems including Human Resources for training information.

A new task-focused user interface can help bring together information that today requires use of multiple applications to complete and dramatically simplify the task and free an officer up for more impactful activities.

BeneFits• Benefits will vary based on the scenario but savings of

10-15 minutes for a key business scenario performed by a large proportion of officers is often achievable.

• This can help to reduce the number of staff required for a given task which can be allocated to other, more impactful areas of Policing.

PRoCessAvailability of documented, open-standard interfaces to the back-end solutions is required in order to produce a task-focused user interface such as this unless a replacement back-end solution can be introduced potentially using standard off-the-shelf products.

If these interfaces are available then a period of end-user observation of the processes in-scope are required to understand what activities are performed to complete a task. This enables us to understand the process and quickly prepare wireframes and demonstrators in order to test different approaches.

At this point an estimate can be produced and a task-focused modern application can typically be delivered within 1-2 months depending on complexity.

seRViCe: tAsk-FoCused modeRn APPLiCAtions


eXAmPLe: duty RosteRingIn this example, our observation work identified that many duty and rostering systems do not offer the scheduling views or information relating to training to enable effective rostering. This led to mistakes whereby the right number of officers requiring taser or advanced training were not rostered onto the right shifts for example.

The above screenshot of a touch-enabled mobile application shows how images of officers can be used to provide a dramatically improved user experience which introduces visibility of processes such as ratio of taser or advanced driving trained officers. Touching an open rostering slot updates the list of available officers on the right hand-side. For example if a rostering slot requires advanced driver training or taster training this would filter the available officers down to just those with the appropriate skills sourced from your Human Resources system.

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A Police force has a complex set of inter-connected agencies that it must work with on a day-to-day basis.

Each agency maintains its own information relating to a citizen and it’s becoming increasingly critical to join these different perspectives together to form a single view of a citizen to enable all agencies to protect and server citizens.

This same challenge is prevalent inside each Police force, with many different systems holding fragments of valuable data.

Data Hubs whereby representatives of each agency are co-located and use their specific applications and systems to manually piece together a citizen record upon request from an agency such as a Police force.

Consolidation of these systems is not possible in a timely or cost effective way, thus light-touch integration to stitch together disparate systems and free up staff to focus on key operational tasks is a key focus area.

A broad range of tools from Microsoft, many of which are often already licensed have the potential to automate a significant amount of this manual work and also enable staff with Office skills to perform self service operations.

SharePoint 2013, SharePoint Search, SQL Server and PowerPivot provide a broad range of techniques which can be used together or in isolation to deliver rapid, un-intrusive data integration.

Microsoft through our global justice sector work have also designed, and deployed an integration layer (Connect) leveraging our technology with justice sector specific data models which can accelerate and simplify integration work where integration has been previously performed through the use of re-usable adapters.

BeneFits• Unification of data sources both within your

organisation and other agencies.

• Significant reduction in manual work to piece together a single view of a citizen from multiple agency systems.

• The potential to enable self-service retrieval of a single record moving forward.

PRoCessEach Police force and agency has a different mix of data sources. The first step will be for Microsoft to work with the appropriate agencies to catalogue each data source and identify mechanisms for accessing the data. At this point an outline design and cost can be provided.

seRViCe: dAtA integRAtion And mARketPLACes


DECREASE COST

INCREASE CONFIDENCE

DECREASE CRIME


seLF seRViCeData sourced from a variety of techniques can be exposed through a common data marketplace enabling self-service tools such as Office to quickly create consolidated views over disparate data.

ConneCt And AwAReWhilst performing data integration is a key enabler for short-term initiatives such as multi-agency data sharing it can also provide the foundation for wider transformation. Microsoft has developed the CONNECT offering which provides a standardised approach for data integration, identity management and search.

This can enable accelerated deployment of data integration within your Police force and the harnessing of this data in a wide range of operational scenarios such as Command and Control and Situational Awareness.

Our global experience of desktop modernisation has led to a number of standardised offerings that can be rapidly delivered.

These include the ability to roll out up to 1000 desktops a week along with support services such as floor walkers and secure removal of existing hardware.

Existing thick-client applications can be compatibility tested and packaged for installation on the new desktop either through application virtualisation or traditional packaging. Office files can also be inspected for compatibility issues which can then be addressed.

Existing applications will be compatibility tested and packaged for installation on the new desktop.

BeneFits• Significant Custom Support avoidance for windows XP

and Office 2003.

• Reduced logon time.

• The ability to rollout encrypted, secure and centrally managed devices in a variety of form factors (desktop, laptops and multiple size slates).

windows XP CsAwindows XP Custom Support may be required from 10-Apr-2014, when XP goes out of extended support.

To remain compliant with the PSN Code of Connection (CoCo), departments and service providers must be running “supported products” hence a CSA will be required in order to retain compliance.

Microsoft is keen to avoid charging any customer XP Custom Support Agreement and an accelerated approach such as this will help your Police force avoid almost all charges and benefit from a modern platform.

ACCeLeRAted PRoCessTo assist your force with the rapid migration onto a Microsoft Modern Desktop, we offer a range of packages that can be procured individually or as an end-to-end solution:

• Modern Desktop Jumpstart: a standardised approach incorporating the delivery of the following within 4 months.

• A best practice infrastructure design and build including Systems Center and Gold Image production.

• 100 applications compatibility tested and packaged.

• Deployment to 1000 devices.

• Application compatibility testing.

• Office file remediation.

• Scale deployment using light or zero touch approaches.

Microsoft is prepared to engage on a risk / reward basis with UK forces, with the potential of XP CSA reinvestment and guarantees of accelerated desktop delivery or we pay all future XP CSA costs.

estimAtionUnderstanding the size of your desktop estate along with hardware specifications and existing applications will enable us to quickly provide a view of the likely project timelines and costs along with custom support cost avoidance.

seRViCe: desktoP modeRnisAtion


DECREASE COST

INCREASE CONFIDENCE

DECREASE CRIME


© 2014 Microsoft

tHe APPRoACH IN THE FUTURE, QUALITY OF EXPERIENCE wILL BE DETERMINED BY HOw PRODUCTS wORK TOGETHER, IN CONCERT, WITH THE REST OF THE ECO-SYSTEM, NOT jUST BY THE QUALITY OF THE EXPERIENCE OF ANY PRODUCT ON ITS OWN - NO MATTER HOW GOOD THAT INDIVIDUAL EXPERIENCE wILL BE.

BILL BUXTONPRINCIPAL RESEARCHERMICROSOFT RESEARCH

Strategy & Innovation - Digital Policing Applications and Services catalogue

The applications and services detailed in this catalogue are the product of our Design-Led Transformation & Innovation approach. This approach combines business, technical and experience design best practices into a Research, Envision and Design methodology.

This approach will form the core of any application or service detailed in this catalogue but can also be used to help your Police force adapt to the significant challenges being faced.

Business outCome dRiVenStarting with business outcome aims, we research end-user needs, technical systems and business opportunities to yield propositions that are innovative, engaging and viable.

useR-CentRed ReseARCH & design-LedOur user research specialists elicit end-user needs and motivations, translating them into design briefs for designers and developers. we conduct in-situ interviews to elicit the real-world requirements and go back to end-users when we have conceptual designs. End-users have a say all along the entire process.

teCHniCALLy innoVAtiVeIn parallel with user research and design, our technical solution specialists research the existing and potential technical landscape, requirements and opportunities. Innovation only makes an impact when it is delivered into the organisation and we undertake technical proofs of concept to prove out step change propositions for the business.

AgiLe & RAPid, oRgAnisAtionALLy ViABLeWe work closely with the range of organisational stakeholders to identify and prioritise the most impactful scenarios and feed those priorities into a programme of agile, rapid development waves to yield value back to the business as quickly as possible.

enVisioning tHe FutuRe As we BuiLd FoR todAy

identiFiCAtion, deFinition & PRioRitisAtion

AdoPtion & VALidAtion

RAPid, iteRAtiVe, ReseARCH-BAsed

BUSINESS CONCEPT DESIGN

TECHNICAL CONCEPT DESIGN

EXPERIMENTAL CONCEPT DESIGN

COMPETITIVE INSIGHT

ONGOING EXPERIMENTATION

NEW POTENTIAL

INTERNAL INNOVATION

CUSTOMER NEEDS

QUANTITIVE INSIGHT

INTERNAL RESEARCH

COMPETITOR RESEARCH

CUSTOMER RESEARCH

DESIGNPROTOTYPE

RESEARCH

ITERATIVESCENARIO

MODELLING

ITERATIVEPROTOTYPING

ITERATIVEDESIGN

Multi-disciplinary research = Multi-disciplinary delivery

ENVISIONING

SubmissionsSubmissions based on online form routed to the team and submitted to the triage queue with some preset scoring on the submission

TIER 1Custom application design

and development team

TIER 2Involved application design

and development

TIER 3Simple application design

and development

First ReviewReview of the application request, prioritisation carried out and routing to the correct next stage. Slot allocated for application review, advice and guidance or proactive inception

TIER 4Standalone research and design work

or Application review

TIER 5Advice and guidance

Second ReviewSecond review of more complex application requests, including further prioritisation. Slots allocated for simple requests

Third ReviewThird review of more complex application requests and final prioritisation review. Slots allocated for complex requests or directed to core platform build

© 2014 Microsoft

The heritage, depth and range of Microsoft’s devices and services is unique and leveraged when we work with our customers to help identify new opportunities.

we design ConneCted eXPeRienCesIn a world of devices and services we build and deliver connected solutions across all channels, ranging from single purpose apps to the most complex technical engagements.

We provide effective use of existing assets, platform modernisation and breakthrough experiences. we deliver them through the Research, Envisioning and Design of new products, services and experiences.

we ConneCt ConsumeR And enteRPRiseBringing the experience and breadth of our consumer, commercial and enterprise business to your business is an unparalleled opportunity. we are able to connect service promise to tangible value.

we deLiVeR And suPPoRtWe deliver digital services to business large and small, in accelerated timeframes and on budget. From desktop deployments, to private clouds, to hosted collaboration through to CRM and ERP services. we provide proactive and reactive critical support and management services, helping businesses optimise costs, reduce risk and increase productivity. This provides certainty for your mission with continuous improvement.

we HAVe A mAtuRe PuBLiC seCtoR APPRoACHMicrosoft’s Public Safety and National Security business spans defence, intelligence (criminal and military), homeland/internal security, criminal justice, Police and fire and rescue customers. The Microsoft Digital Crimes Unit (DCU) is a unique team in the tech industry, focused on making the Internet safe by disrupting some of the most difficult cybercrime threats facing society today. DCU’s team of international legal and technical experts applies various cutting-edge tools, technologies and strategies to enhance cloud security and make the Internet safe for everyone.

smALL And medium enteRPRises (smes)Throughout our engagements we utilise our SMART Teaming network – a collection of commercially approved Small and Medium Sized Enterprises (SME) that specialise in specific Microsoft solution areas. Their inclusion supports our commitment to sustainable economic growth and the UK Government’s SME agenda.

miCRosoFt

Strategy & Innovation - Digital Policing Applications and Services catalogue © 2014 Microsoft

MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

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The descriptions of other companies’ products in this document, if any, are provided only as a convenience to you. Any such references should not be considered an endorsement or support by Microsoft. Microsoft cannot guarantee their accuracy, and the products may change over time. Also, the descriptions are intended as brief highlights to aid understanding, rather than as thorough coverage. For authoritative descriptions of these products, please consult their respective manufacturers.

© 2014 Microsoft Corporation. All rights reserved. Any use or distribution of these materials without express authorization of Microsoft Corp. is strictly prohibited.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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Digital policing applications and services catalogue

Technology

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