Digital organizations study

Building Digital Organizations

Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org

Three Eras of Enterprise Technology

MainframeTechnology not widely accessible

Technology use highly restricted

Technology management highly centralized

PC/Internet

Technology moderately accessible

Technology use becoming pervasive

Technology management mostly centralized

Cloud/Mobile

Technology widely accessible

Technology use very open

Technology management decentralized

Changes in Technology Budgets

Business Unit Decrease

Business Unit Steady

Business Unit Increase

IT Function Decrease

IT Function Steady

IT Function Increase

2%

49%

49%

0%

4%

45%

51%

2%

46%

52%

0%

6%

46%

48%

Business Respondents IT Respondents

Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals / 275 U.S. business professionals

24%

55%20%

Extremely/Highly Confident Responses by

Company Size• Large firms: 76%• Medium-sized firms: 88%• Small firms: 72%

IT Pros Confident in Ability to Apply Technology to Business Goals

Extremelyconfident

Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals

Somewhatconfident

Highlyconfident

*1% Not very confident/Not at all confident

Business Process Traditional Company Digital Organization

Web presence • Static HTML • Responsive, mobile-optimized site

Communications • Multiple independent systems

• Unified communications platform

Contract routing • Paper-based flow • E-signature application

Infrastructure • Single model • Hybrid approach

Security • Reliance on strong perimeter/antivirus

• Use of new tools (DLP/IAM), processes, and education

Automation • Most processes stand alone

• Processes connected and automated

The Behavior of Digital Organizations

Source: CompTIA

Changes in the Technology Decision Process

Final decision on technology is made outside the IT function

More departments are involved in technology decisions

Ideas come from different areas of the organization

Technology objectives are more business focused

29%

49%

43%

48%

33%

39%

39%

57%

IT Respondents Business Respondents


70%28%

2%

Departments with Critical Roles

• 80% IT• 59% Finance• 47% Marketing• 45% Sales• 45% HR

Many Departments Involved in Decisions, butIT Still in the Driver’s Seat

IT’s role diminished/no

IT function

Level playing field for all

departments

IT still has primary role


31%

10%59%

Contract with outside firm

Procure technology

directly

Initiate projects with

internal IT


55%Completely

effective

44%Somewhat effective/

neutral

Rogue IT Not the End of the World?

Primary Steps Business Units Take With Their Tech Budgets

Effectiveness of Technology Procured by Business Units

Actions IT Could Take to Become More Strategic

Educate the organization

Develop metrics to measure collaboration

Use data more effectively

Become more familiar with business goals

39%

22%

35%

58%

30%

51%

58%

42%

41%

59%

46%

41%LargeMediumSmall

Source: CompTIA’s Building Digital Organizations study | Base: 156 U.S. business professionals without strategic view of IT

Changes Cloud is Driving in Backend Systems

Business units likely to suggest solutions

Focus less on backend maintenance

Seek out third party expertise

New processes for migrating cloud systems

Less tolerance for downtime

Expectation for lower costs

Data storage has changed

28%

31%

32%

33%

34%

35%

40%


Changes Mobility is Driving in Frontend Systems

Seek out third party expertise

Additional workforce training component

New processes for mobile availablity

Greater focus on user experience

Greater development effort

Increased demand for workflow efficiency

22%

28%

39%

41%

41%

42%


Factors Contributing to Data Challenges

Understanding locations of data

Presenting insights in a concise way

Knowing which insights to extract

Extracting data from new sources

Storing large volumes of data

Tracking data through various systems

Skill level with analytics tools

38%

40%

43%

46%

46%

46%

49%


Factors Contributing to Security Challenges

Justifying expenditures on security

Building new processes and policies

Educating the workforce on security issues

Integrating new technology for security

Preparing plans for possible breaches

Understanding the new threat landscape

36%

43%

45%

48%

48%

57%


Division of Responsibilities in Digital Organizations

17%

23%

19%

32%

27%

22%

42%

55%

39%

47%

52%

47%

41%

22%

43%

22%

22%

31%

Source: CompTIA’s Building Digital Organizations study | Base: 275 U.S. Business professionals

Understanding technical details behind business systems

Ensuring that workforce has the tools they need

Creating business insights from corporate data

Keeping data secure and confidential

Meeting business objectives with technology

Seeking out new forms of technology

Business Unit Responsibility Shared Responsibility IT Responsibility


57%73%

A Balancing of Priorities

Infrastructure

Integration

Intelligence

Innovation

56%

40%

55%

44%

43%31%

% of sample rating areas as #1 or #2 priority

8% 34%

58%

45%

50%

7%53%

40%

2013 2014 2015

No BYOD Partial BYOD Full BYOD

5%


Companies Moving Away from BYODas the Primary Device Method

Technical SkillsNeeded at Company

Security 47%

Cloud architecture 43%

Virtualization 38%

Database/Information management 37%

Storage/Backup 37%

Big Data tools/analytics 36%

Server/Datacenter management 34%

Networks 30%

PC support 28%

Mobile device support 27%

Web development 25%

Application development 23%

Telecommunications 20%

Business Skills/Soft SkillsNeeded at Company

Analytical skills 39%

Innovation/Problem solving 39%

Flexibility 37%

Project management 34%

Teamwork 31%

Strong work ethic 30%

Customer service 29%

Networks 30%

Broad technology knowledge 28%

Motivation 26%

Business understanding 22%

Verbal/written communication 17%

Wide Variety of Skills Needed for Digital Organizations


Thank You

Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org

REMINDER: The complete 49-page Building Digital Organizations report can be accessed free of charge at CompTIA.org (with simple registration)

Digital organizations study

Technology

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