Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight &...

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Digital Insurer Network 5 th november

Transcript of Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight &...

Page 1: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

Digital Insurer Network –

5th november

Page 2: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

Insurance distribution - The disruption continues

Time Description

9:00 Light Breakfast

9:30 Welcome

Introduction by Thomi Meyer, Managing Director: Insurance, Europe, Africa & Latin America — Accenture

9:35 Highlights of the Accenture Distribution Survey

Presentation of the key findings by Jean-Francois Gasc, Managing Director : Strategy FS, Europe & Latin America — Accenture

10:00 Group Discussion

Piercarlo Gera, Global Managing Director FS Distribution & Marketing Services - Accenture

10:15 The 6 D’s Shaping the Future of Work

Presentation by Nicola Millard, Head of Customer Insights and Futures – British Telecom

10:45 Group Discussion

Piercarlo Gera, Global Managing Director FS Distribution & Marketing Services - Accenture

10:55 Closing

Piercarlo Gera and Thomi Meyer

Page 3: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

The 6’D’s shaping the future of work.Dr. Nicola Millard

Head of Customer Insight & Futures,

BT Global Innovation Team

[email protected]@DocNicola

Page 4: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

The 6 ‘D’s’ driving the future of work

Dr. No

Dolly

Distance

DilbertDiversity

Droids

Page 5: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

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Digital Performance Insurance Index

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Page 6: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

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Digital Performance Insurance Index

• Award winning research

• 2015 Pilot in Switzerland and Germany

• Global Roll-Out across primary insurance markets

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Page 7: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

Methodology to asses Digital Maturity at Company Level

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Scoring legend0= Not applicable to industry.

1= Range of applications of digital technology and the quality of the applications

are poor relative to the peers of the company’s industry.

2= Range of applications of digital technology and the quality of the applications

are fair relative to the peers of the company’s industry.

3= Range of applications of digital technology and the quality of the applications

are above average relative to the peers of the company’s industry.

4= Range of applications of digital technology and the quality of the applications

are exceptional relative to the peers of the company’s industry.

Composition of the DPI

Page 8: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

Each Dimension with 3 components – total of ca. 60 indicators

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Page 9: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

Example Switzerland 2015

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Page 10: Digital Insurer Network-5th November - Accenture...Dr. Nicola Millard Head of Customer Insight & Futures, BT Global Innovation Team nicola.millard@bt.com @DocNicola The 6 ‘D’s’

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Digital Insurer Network – 5th November

Thank you for joining us

Copyright © 2015 Accenture All rights reserved.