Supporting a person centred health and care system, pop up uni, 11am, 2 september 2015
Digital inclusion for older isolated people - our learning journey, pop up uni, 11am, 3 september...
-
Upload
nhs-england -
Category
Healthcare
-
view
207 -
download
5
Transcript of Digital inclusion for older isolated people - our learning journey, pop up uni, 11am, 3 september...
Digital Inclusion for older isolated
people; our learning journey
Frances Newell - NHS England
Martin Simpson, Andrea McLaughlin – Age UK South Tyneside
Heather Smith, Peter Blair, Don Slater – Age UK North Tyneside
Voluntary Sector Strategic Partners Programme
• Age UK
• FaithAction
• National Voices
• Men’s Health Forum
• LGB&T Partnership
• National Children’s Bureau
• Young People’s Health Partnership
• Race Equality Foundation
• NACRO and Clinks
• Women’s Health and Equality Consortium
• Disability Partnership
• Regional Voices
• Mental Health Providers Forum
• Carers Trust and Carers UK
• NAVCA
• NCPC, Help the Hospices and Marie Curie
• Volunteering Matters
• VODG, NCF and Sue Ryder
• UK Health Forum
• Win Win Alliance
• National Housing Federation
• Fit for Work
• Co-production and engagement forum for stronger policy making
• Route to reach wider voluntary sector – diverse range of networks and
communities
• Help sector build capacity to improve health and social care, reduce health
inequalities
What are we trying to do? • Work with Age UK to support isolated older people to
connect digitally
• 39% of people 65+ in social grades C/DE access internet
• Create a virtual network to reach seldom-heard voices
• Explore wider benefits to participants of this support
• Testing approaches via pilots with 5 local Age UK
partners
Project set up
• Decide on appropriate delivery model(s)
• Identify partners
• Select and recruit volunteers
• Identify possible participants
• Engage with participants to confirm suitability
• Match participants with volunteers
• Begin delivery
Project delivery
• Initial contact – pre-assessment
• Create Individual Learning Plan
• Deliver training to meet participant’s needs
• Review learning achievements after each session
• Encourage participants to achieve – light touch from volunteers
• Provide support network – peer support & tutor / signposting support
• Post-assessment - improvements in confidence, knowledge & general well-being
Achieved outcomes
• Increase in confidence amongst participants
• Increase in knowledge amongst participants
• Participants much more likely to use online GP services for booking appointments, ordering prescriptions and accessing information
• Participants much more likely to use online NHS services (NHS Choices) for general information
• Participants much more informed about their condition and quality of consultations improved – Expert Patients Programme
Reflection
• Partnership between CCG and Age UK greatly increases flow of information
• Being able to hold ‘pop-up’ sessions within GP surgeries gave far more patients knowledge of and access to Digital Inclusion Service
• NHS campaigns and information can be better cascaded with access and ability to use technology, especially when embedded into learning
• Participants feel more in control and confident when they are involved in managing their condition; digital inclusion can reinforce this
Reflection
• Simple things like improved communication have a huge
impact particularly on isolated people
• Increased access encourages increased involvement, not just
in health but improved community involvement
• Improving digital skills of carers has a similar positive impact
on patients
• Patients should not be excluded based on a condition.
Age UK South Tyneside currently working with visually
impaired clients and people with dementia
(Pathfinder) and are making an impact on their
quality of life
Recruitment – Making Connections
Connecting to organisations who support people who are deaf or
hard of hearing
– Ho Ho, a support group run by and for people who are deaf or
hard of hearing
– North Tyneside Coalition of Disabled People
– Hearing Links
Volunteers
• Creating a volunteer profile
• Connecting to Age UK North Tyneside’s volunteer network
• Promoting externally
• Promoting via social networking
• Volunteer induction
Session Planning
• Induction
• Getting to know the tablet PC
• Using the camera
• Out and about
• Having your say about the NHS
• Evaluation and celebration
• Aims:
– To build confidence using the tablet and on board camera
– To build a stronger social interaction with participants and
volunteers
– To have fun!
A visit to Tynemouth Volunteer
Life Brigade Museum
Participant Experiences
Peter Blair
• Why did you want to be involved in the project?
• What did you learn about engaging with the NHS?
• What were the benefits of being involved in the project?
Volunteer Experiences
Don Slater
• Why did you want to be involved in the project?
• What did you learn about supporting people
who are deaf or hard of hearing?
• What did you learn about engaging with the NHS?
• What were the benefits of being a volunteer?
Reflections
• Issues
– Time
• Challenges
– Equipment
• Successes
– Engaging with NHS services
– Feedback
For more information please contact:
Heather Smith
Age UK North Tyneside
North Shields,
NE29 6QP
Tel: 0191 280 8484 Email:
Frances Newell
NHS England Public
Participation team [email protected]
Martin Simpson
DI Co-ordinator
Age UK South Tyneside
Tel: 0191 4566903 Email:
Andrea McLaughlin
DI Co-ordinator
Age UK South Tyneside
Tel: 0191 4566903 Email: