Digital Disruption: Redefining Cities, Countries and …...Digital Disruption Redefining Industries...
Transcript of Digital Disruption: Redefining Cities, Countries and …...Digital Disruption Redefining Industries...
© 2015 Cisco and/or its affiliates. All rights reserved. 1
Digital Disruption Redefining Industries
Ross Fowler
VP, Enterprise Segment and Digital Transformation, Asia Pacific & Japan
27 May 2016
Digital Disruption:Redefining Cities, Countries and Businesses
© 2015 Cisco and/or its affiliates. All rights reserved.
• What’s Happening?
• Latest Cisco Research
• How Cisco Can Help
What I’ll Cover
© 2015 Cisco and/or its affiliates. All rights reserved. 3
What’s Happening?
© 2015 Cisco and/or its affiliates. All rights reserved.
Digital Disrupters Across The Region
© 2015 Cisco and/or its affiliates. All rights reserved.
Customer Experience
Virtual Teller Machines
Westpac Connect Now
Remote Expert Banking Specialist
Digitization is Driving Business Transformation
Digital Manufacturing
Predictive Analytics
Connected Factory
Real-time data with rich context
Smart Library
Visual Analytics and Location-based
Tracking
© 2015 Cisco and/or its affiliates. All rights reserved.
Transform Business Models
Unleash Workforce Efficiency and Innovation
Digital Transformation Technology-enabled Outcomes
Personalize & Contextualize Customer/Citizen Experience
© 2015 Cisco and/or its affiliates. All rights reserved.
Digital World –Every country, city and business will become digital
© 2015 Cisco and/or its affiliates. All rights reserved. 8
Latest Cisco Research
© 2015 Cisco and/or its affiliates. All rights reserved.
Why
Transform?How to
Transform?
What to
Transform?
The Digital Transformation Journey
© 2015 Cisco and/or its affiliates. All rights reserved.
The Digital Vortex Impact of Disruption*
* Disruption means substantial change
in market share among incumbents
• A force that pulls everything
toward the middle
• Chaotic: Objects are drawn to
the center with exponentially
increasing velocity
• Industries may dissolve and
recombine
• At the center, a value that can
be digitized is digitized
Disruption in the Digital Vortex Demands that Organizations Drive New Customer/Citizen Value
• 4 of 10 top incumbents (per
industry) are likely to be
displaced by digital disruption
• Expected time to disruption is
only 5 years
© 2015 Cisco and/or its affiliates. All rights reserved. Source: Global Center for Digital Business Transformation, 2015
Some Industries Are More Vulnerable To Digital Disruption
#4Financial Services
#5Telecommunications
#6
Education
#7
Hospitality
& Travel#8
CPG &
Manufacturing
#9
Healthcare
#10
Utilities
#11
Oil & Gas
#12
Pharmaceuticals
#1Technology Products & Services
#2Media &
Entertainment
#3Retail
© 2015 Cisco and/or its affiliates. All rights reserved.
Manufacturing Retail Banking
• Digital & IoT enable “as a service” model transition
• Asia Pac is a forerunner. 62% of manufacturing leaders are moving to an “as a service” model
• Retailers recognize the impact of digital disruption but less than 25% are actively addressing it
• Retail Digital Transformation offers a $92.3 Billion opportunity across Asia Pac through to 2018
• 41% of Finance Sector executives recognize that digital disruption increases the risk of going out of business
• $96 billion in Digital Value at Stake (2015-2018) for retail banks across Asia Pac
Industry Insights
© 2015 Cisco and/or its affiliates. All rights reserved.
Source: Digital Vortex: How Digital Disruption Is Redefining Industries, DBT Center, 2015
45% 37% 35%24% 17% 14%
Innovation
Startup Incumbentvs.
Agility Experimentation
& Risk
14% 16% 11%33% 32% 29%
Capital Brand Customers
In the Digital Vortex, Every Company Can Learn From Startups
% of respondents rating companies’ advantages in capitalizing on
digital disruption [941 respondents]
© 2015 Cisco and/or its affiliates. All rights reserved.
Hyper-
awareness
Informed
Decision-
making
Fast
Execution
DigitalBusiness
Agility
Requires “Digital Business Agility” with “3+1” Foundational Capabilities
© 2015 Cisco and/or its affiliates. All rights reserved.
Hyper-
awareness
Informed
Decision-
makingDigital
BusinessAgility
Fast
Execution
Insight capture:
Getting the real
story in real time
Work-pattern sensing: Uncovering the complexities
of how workers work
Enabled by Six Workforce“Digital Accelerators”
© 2015 Cisco and/or its affiliates. All rights reserved.
Hyper-
awareness
Informed
Decision-
makingDigital
BusinessAgility
Fast
Execution
Insight capture:
Getting the real
story in real time
Work-pattern sensing: Uncovering the complexities
of how workers work
Ubiquitous analytics: Insights for all workers to drive
millions of better decisions
Collaborative decision-making: Diverse voices to empower the
company
Enabled by Six Workforce“Digital Accelerators”
© 2015 Cisco and/or its affiliates. All rights reserved.
Hyper-
awareness
Informed
Decision-
makingDigital
BusinessAgility
Fast
Execution
Insight capture:
Getting the real
story in real time
Ubiquitous analytics: Insights for all workers to drive
millions of better decisions
Collaborative decision-making: Diverse voices empower the
company
Work-pattern sensing: Uncovering the complexities
of how workers work
Agile talent pipeline:Skilled collaborators –
anywhere, anytime
Intelligent talent allocation: Make every team an “A team”
Enabled by Six Workforce“Digital Accelerators”
© 2015 Cisco and/or its affiliates. All rights reserved.
Ability to capture
new ideas from
employees
Ability to make
decisions based on
advanced analytics
Ability to turn
decisions
into action
26% 23% 25%
Hyperawareness Informed
Decision-makingFast Execution
Few Companies Have Attained Workforce Digital Business Agility
Fewer than 1 in 10truly excel in the core
workforce digital business
capabilities
% of companies that rate their capabilities in these
categories as “Excellent” [941 respondents]
© 2015 Cisco and/or its affiliates. All rights reserved. 19
How Cisco Can Help
© 2015 Cisco and/or its affiliates. All rights reserved.
Reimagine Your Business
Connecting People, Data, Process & Things
with the Network as a Sensor and a Mediator
Machine Learning, Contextual Insights,
Decisions at the Edge
Software Defined Everything, Controller
and Policy Driven
Security Everywhere –
Before, During and After an Attack
Know Your Customer & Workforce
Know What to Act On
Automate for Faster Response
Protect Your Business
Leadership and culture are keys to driving the change
Hyper-
Awareness
Informed
Decision Making
Fast Execution
Cyber Security
© 2015 Cisco and/or its affiliates. All rights reserved.
Outcome Driven
Enabled by Technology
Cisco Digital Business PlatformWork Reimagined. Value Reimagined.
21© 2015 Cisco and/or its affiliates. All rights reserved.
Developer
Environment
Digital
Solutions
Cisco Digital
Architecture
PartnerEcosystem
© 2015 Cisco and/or its affiliates. All rights reserved.
Outcome Driven
Enabled by Technology
Cisco Digital Architecture
22© 2015 Cisco and/or its affiliates. All rights reserved.
Developer
Environment
Digital
Solutions
Cisco Digital
Architecture
PartnerEcosystem
Data &
Connectivity
© 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Digital Technologies and Solutions
23© 2015 Cisco and/or its affiliates. All rights reserved.
Developer
Environment
Digital
Solutions
Cisco Digital
Architecture
PartnerEcosystem
• Customer Experience
• Workforce Experience
• Business Operations
• City Operations
• Security Everywhere
• Digital Network Architecture (DNA)
• Application Centric Infrastructure (ACI)
• Internet of Things System
• Cloud
© 2015 Cisco and/or its affiliates. All rights reserved.
Simplicity
Agility
Faster Innovation
Customer Experience
2 Deliver IT as a Servicee.g. Supply Chain as a Service, Render Data as a Service
3 Build Modular IT, AutomateDecouple, Modularize, Reuse, Micro-services Architecture
4 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product
5 Drive Customer SuccessTest, Measure, Refine, Repeat
1 Enable New Business ModelsIT in Lockstep with Business Transformation
Outcome Focus
Cisco on Cisco: IT Blueprint for Digital Business
© 2015 Cisco and/or its affiliates. All rights reserved.
IT Leaders
Business Leaders
Driving DigitalBusiness Transformation
Orchestration
People, Process and Culture
Data and Analytics
Reimagine Value
Technology and Data Architecture
Security
OT
Leaders
IT Leaders, OT Leaders
and LoB Leaders
One Conversation
70% of people coming to
EBC’s are LoB execs
- Chuck Robbins
“”
© 2015 Cisco and/or its affiliates. All rights reserved.
• We’re all on a digital journey
• It’s about reimagining our business value
• There’s never been a better time to partner with Cisco
In Summary
Thank you.