(Carrier Grade Predictive Dialer)

DialShree Call Center Dialer

Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns…

Mission & Vision

Effective Communication through Elision Technolabs VoIP Solutions is our mission so as to power today’s, tomorrow & forever civilization – The world is ever changing.

MissionOur vision is to be earth's most customer-centric company where customers or Individuals can find and discover anything they might want to communicate which adds tremendous values in Business & Personal life… at the most economical possible rates along with hoards of benefits.”

Vision

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Who we are?

Founded in 2007 by a Pioneer team of VoIP Experts, the company has created its patent on QoS of Video Telephony.

We were the first to introduce a comprehensive VoIP solution to the Call centre market and have successfully got the concept acceptable in the market place.

Systems ranging from 5 up to hundred’s extensions .

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Working with many of the leading and innovative service providers in its core domain VoIP, Elision caters to the telecommunication industry, ranging from start-ups to established industry leaders.

We have experience with in depth knowledge of VoIP technologies which includes IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers for the consolidation project including implementation, customization, optimization for call recording and IVR, PBX integration.

We are pioneer and leading supplier of VoIP solutions, integration, interface with VoIP, software engineering, operational gap analysis and solution architecture.

What we do?

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Strong Management Team

Qualified & trained professionals to market, install , integrate, & support the target segment.

24*7 NOC to provide Remote maintenance, with complete infrastructure at the facility .

Voice / Video, Chat , E-mail support available 24*7.

Key Strength

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Call Center Dialer ( DialShree )

IP / PBX Voice Broadcasting

IVR System Click2Call

Live Chat SoftSwitch(Class4/Class5)

Voice logger Video on Demand

Product Portfolio

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Partial Clientel

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DialShree Predictive Dialer: Overview

• DialShree Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.

• DialShree is a software-based Dialer solutions that help companies to avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. DialShree Dialer are very easy to use, and therefore it is used more in following areas like telemarketing, payment collection, service follow-ups, surveys and appointment confirmation.

• DialShree Dialer is programmed in such a way that when human callers pick up calls by measuring the number of available agents, lines, average handle time and certain other factors to adjust the outgoing calls. It use programmable algorithms to reduce the time that agents spend waiting between conversations, also reducing the occurrence of someone answering when no agents are available.

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Manual Dialing VS Predictive Dialing

Manual dialing phone numbers wastes over 75% of each hour.

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Introduction : Market Scenario

• Revolutionary changes in nearly every aspect of the traditional outbound/inbound call center.

• Switch from a single-function (telephony-only operation), into a multifunctional, multimedia, customer service contact center.

• Factors like Call Efficiency, Agent Retention Rate and Morale boosting contributing to Profitability.

• Predictive Dialer thus serves as a vital ingredient in laying foundation of the modern contact center; making it an ultimate technology of choice for inbound/outbound campaigns etc.

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DialShree – Network Deployment Diagram

Key Offering of DialShree Dialer

Automated outboundcall handling Mode with Auto / Predictive / Manual / Preview Dialing

Live “Real-time”agent statistics and performance metrics for Quality Analysis.

Scheduled Callbacksfor Agent-Only and Anyone

IVR (Interactive Voice Response) & Automatic Call Distribution -automate interaction with client and distribution of calls

Time Zone Dialingas per each country criteria

Multi-purpose Reportfor measuring Agent Performance & Call center metrics at your fingertips and dashboard with real time metrics in a visual format

Scalableto N no. of Agents seats

CTI (Computer Telephony Integration)Ability to use Telco PSTN / PRI lines, GSM Gateway and VOIP trunks

DNCScribing Management

Robust Digital Recording & Loggingin the .wav, .gsm & .mp3 format along with Multiple Search options

SMS Managementfor sending SMS to customer once call is completed

EMAIL Managementis for sending Emails to customer with all required details of company.

CRM Integration -Capable to integrate with 3rd Party CRM.

Answering Machine Detection(AMD)detection around 80-85%

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DialShree Admin Panel Overview

Campaign Management

• Add/Update/ Delete

• Time Zone Set• Auto Dialing Mode• Disposition

User

• Add/delete Agent• Provide permission

for agent• Create user for QA

with permission

Leads Management

• Upload lead as per time zone

• Scrub duplicate leads

• Dynamic lead loader by mapping headers

• DNC Management

Real-time Monitoring

• Monitor all login agents

• Bar any agent calls• Monitor status of

agent

Recording

• Filter recording as per user, campaign, number

• Play recording in admin panel w/o download

• Download/Delete from admin interface

SMS/Email Module

• Add SMS / Email template for agent

• Configure SMS provider• Email template to add

from user & file attachment

IVR Management

• Configure IVR Menu• Multi-level IVR• Upload recording of

every level IVR • Configure digit to press

for customer for IVR

Reports

• Agent Performance • Export Call Report to file• Campaign Performance• Inbound / Outbound

Performance Report• Inbound IVR Report

Agent List on Admin for Add/Delete/ModifyCampaign List on Admin for Add/Delete/Modify Load a Leads with Duplication checkRecording Module with Download/Delete/PlayRealtime Monitoring Screen Setup Multilevel IVR

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DialShree Agent Panel Overview

Agent Screen

Predictive / Manual Mode

Script View

Park Call

Transfer Call to 3rd

Part

Web form Integration

CRM integration

Customer Details Popup

Call-back Again

Disposition Status

Agent Screen Transfer Call ScreenDisposition ScreenCallback Again Screen