DiabetesMine Usability Innovation Awards - the 2015 DiabetesMine Innovation Summit
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Transcript of DiabetesMine Usability Innovation Awards - the 2015 DiabetesMine Innovation Summit
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USABILITY INNOVATION AWARDSIntroducing the DiabetesMine
TM
Highlighting innovations that make diabetes care easier
…mainly for patients, but also for all stakeholders
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“It doesn’t have to be complicated to be impactful”
Core Concepts
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“Do More of What’s Working”
Providing Inspiration
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Surveying the Landscape
Honoring those who make the diabetes routine easierPresented by:
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Categories
Design
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Who Did We Ask?5,000+ patients asked to nominate innovations
Respondents5,195
Type 23,690 (71%)
Type 11,505 (29%)
Type 1 Kids*165 (11%)
Type 1 Adults1,336 (89%)
Type 2 Insulin1,696 (46%)
Type 2 Non-insulin1,994 (54%)
Pump users1,317 (25%)
CGM users872 (17%)
MDI No Pump655 (13%)
BG test > 3x/day2,734 (53%)
T2 on GLP-1446 (12%)
West1,103 (21%)
Northeast1,069 (21%)
South1,721 (33%)
Midwest1,255 (24%)
Type 1 A1c ≤ 7%699 (49%)
Type 2 A1c ≤ 7% 1,920 (58%)
Type 1 A1c > 7%720 (51%)
Type 2 A1c > 7% 1,406 (42%)
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How Did We Ask? “We're looking for innovations that have significantly eased life with diabetes in the following four categories. Is there a product, service, program, or individual that you would like to nominate?”
Education: New ways for people with diabetes to help themselves
Glucose control: Better ways to help people manage their BG every day
Ease of access: Easier ways for people to get the care they need
Device design or interoperability: A new device, service or software that is truly easy to use, or a new way of combining data from tools we already have
These innovations can come from diabetes drug or device makers, doctors' offices/clinics/hospitals, pharmacies, insurers, software companies, individuals... anyone.
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Results
• Participating: 13% adults w/ T1D, 19% D-Parents, 6% adults w/ T2
• 563 nominations and 540 comments
• Most-nominated category: Education with 40%
• Least-nominated: Access with 11%• Many well-known companies & products
nominated (and a few not so well-known)
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Observations
Education, education, education• Education appeared in other categories
too • Something for everyone — multiple
channels for multiple paths and learning styles
Personal connections & accountability really matter• MANY nominations for individual HCPs
(endocrinologists, CDEs and PCPs)
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Insights
We wanted more!• 10% of dQ&A Panel Members made a
nomination• No nominations for online or web
services to streamline the pharmacy experience (?)
Where’s tech?• With a couple of notable exceptions,
smartphone apps and wearables were conspicuously absent
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Nominees in…
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FINALISTSEducation
“Conferences are informative and motivating”
“Gives me an unbiased view of new devices, meds, and services”
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FINALISTSEducation
Founded by Dr. Steve Edelman in 1995 100+ ‘hands-on’ events that attract
patients and their family members Special events for Latinos and Native
Americans Light touch, humor
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FINALISTSEducationSteven Ponder, Sugar Surfing
“… a helpful new way of thinking about dynamic diabetes management.”
“Maintains an active, educational presence on Facebook.”
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FINALISTSEducation
Unique methodology of ‘mindful D-management’
Rely on CGM monitoring; be ‘in the moment’; analyze; then execute
Crowdfunded book & online updates POV of an HCP + Patient
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FINALISTSEducation
“A lot of useful information about all aspects of diabetes.”
“Great site for education, food suggestions, menus, meds, etc.”
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FINALISTSEducation
1 M registered members Huge depth & breadth of content in
multiple formats – web, email, TV Amazing Who’s-Who of expert
contributors Focus on ‘real people, real stories’
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Nominees in…
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FINALISTSGlucose Control
Dexcom CGM“CGM that is accurate enough to guide management!”
“Game changer that’s allowed me to always know my blood sugar no matter where I am or what I'm doing.”
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FINALISTSGlucose Control
Multiple nominations. Impossible to ignore its impact on users (they nickname theirs!)
G4 has highest Net Promoter Score of any device dQ&A measures (70% range)
Come a long way!! Back in 2010 CGM had the lowest NPS of any device category
Oh, and that deal with Google too...
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FINALISTSGlucose Control
MySugr“Easy-to-use app to track BG, carbs, insulin, etc. & motivating through use of game to tame the ‘monster.’”
“I love that I can just print the report and give it to my doctor.”
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FINALISTSGlucose Control
Multi-lingual suite of mobile & web apps Customizable logbook + ‘Academy’ (tips
and training) + ‘Importer’ (uses phone camera to capture meter readings) + ‘Analysis’ (BG trending and tracking)
Highly rated by users – 53% consider it ‘indispensable’
Fun with ‘the diabetes monster’
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FINALISTSGlucose Control
Nightscout“It keeps us constantly knowledgeable about CGM data while being discrete.”
“Life-changing… it has helped me better my A1C.”
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FINALISTSGlucose Control
Multiple nominations, many from parents
‘DIY’ volunteer-driven development of remote monitoring solutions for CGM data
CGM in the Cloud facebook group (15,000 members): ‘open source, open data, open hearts’
Many configuration options, constantly growing
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Nominees in…
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FINALISTSAccess
“For people who don't have the means, this is an outstanding organization in Charlotte, NC.”
“Local, supported by a cadre of community professionals, offering ‘wrap-around’ services from education to medical assistance.”
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FINALISTSAccess Cardiac resource center serving
>7,000 local patients annually “Preventive care through education”
(filling a medical gap) 4 employees + free clinic staffed by
24 volunteer physicians Works with Volunteermatch.org to
find more people w/ the right skillsets
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FINALISTSAccess
“Getting appointments, prescription renewals is very easy. Extremely personable staff, from receptionists to doctors.”“Very responsive outside of clinic visits. I can't imagine a better clinic.”
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FINALISTSAccess
Established in 2011 as a ‘center for excellence’ treating PWDs into their ‘20s
Associated Benioff Children's Hospital ranks in Top 10 endocrinology centers by U.S. News & World Report
Focus on family dynamics and social structure
Pilot program for Transition Age Latino Youth
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FINALISTSAccess
“They have lower prices and don't complain about special orders.”
“Ease of access and $4/month prescription plans.”
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FINALISTSAccess
2% of U.S. GDP or $1 out of every $50 spent = Kroger, Target, Costco, Walgreens and Home Depot combined!
Net Promoter Score of 28% (middle of the pack)
Convenience & low prices are key! (even for patients who complain about the service)
Potential to lead on pricing (not yet doing this according to GoodRx.com)
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Nominees in…
Design
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FINALISTSDesign
QuellAnalysts’ pick!
“About the same thickness as an iPhone 5, relatively lightweight, and its strap resembles a sports band that can easily be hidden under clothes.”
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FINALISTSDesign Elegant development/adaptation of
TENS unit for painful diabetic neuropathy – uses electrostimulation to block pain signals
Alternative to drugs that are partially effective at best and prone to side-effects
Highly rated so far by early users; currently available OTC only
Meets a real and serious need
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FINALISTSDesign
Tandem t:slim“First of its kind user interface and simplicity and ease of use. Eco-friendly rechargeable battery.”“They are truly… listening to their customers’ wants to decide what to do next.”
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FINALISTSDesign
Heavily design-driven and patient-influenced
High satisfaction and Net Promoter Score ratings from users
Integration with Dexcom G4 launched September 2015
‘Try before you buy’ t-simulator app; online updating of pump software in the works
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FINALISTSDesign
“Gives suggestions based on CGM readings; easiest program I have seen to date and very helpful.”
“You can easily toggle between charts, graphs and data logs… So easy to use and helpful. Love it!”
Dexcom Clarity
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FINALISTSDesign Elminates major beef with management
software – REAL ‘automatic upload’ was the #1 desired improvement
Clear & well-liked dashboard view Estimated A1c, average BG, hypo risk, time
in range, calibration adherence, ‘best day’ report, compare days feature
Patient and HCP share the same view of data
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FINALISTS
• TCOYD• Steven Ponder, Sugar
Surfing• dLife
• Dexcom CGM• MySugr• Nightscout
• HeartBright Foundation• Madison Pediatric
Diabetes Clinic• Walmart
• Quell• Tandem t:slim• Dexcom Clarity
Design
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Let’s Vote!!
Text DBMINE to 22333
to enable voting…
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Honorable Mentions
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Honorable Mentions
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WINNERS!
•TCOYD
•Dexcom CGM
•Madison Pediatric Diabetes Clinic•Walmart
•Tandem t:slim•Dexcom Clarity
Design
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Everyone Wins…
Highlighting the good work that improves life with diabetes